Services
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The Hello Group Information is power Best known for: Being Goa’s first and widely popular 24-hour information helpline service. The story: Embracing the entrepreneurial path, Hello Information Services was launched on October 2, 1998 by a bunch of ‘dare dreamers’ who boasted of one ‘bright’ idea, virtually no money to speak of, but abundance of confidence. What started off as a project during their PGDM days as students of the prestigious Goa Institute of Management, was soon to be their first business – Goa’s first 24-hour information helpline Hello 212121 (later 2412121). A professionally managed organization, The Hello Group currently comprises of Hello Information Services Pvt. Ltd and Hello Publications Pvt. Ltd. Hello Information delivers services in the areas of call centers and BPOs for various corporates, Government institutions and telecom majors
Jerry Mathew
including Goa Electricity Department, BSNL, Reliance Communication Ltd, Election Commission’s Office, Shandong Weichai Huafeng Power, Tata Telecom and Bharti Airtel. Hello Publications offers a bouquet of media products including Goa Yellow Pages, Hello Travel Talk, What’s On Goa – an entertainment fortnightly and Goenkar, a socio, economic, business and lifestyle magazine. At the helm of affairs of The Hello Group is Jerry Mathew, its Managing Director and Chief Editor. Believing in leadership by example, and always having adopted a “hands on approach” to business, he currently handles the expansion of the company in the BPO sector. The Hello Group is headed by a young and able team of top management, comprising of top notch management professionals and competency heads who have grown with the company over its 15 years history
Travco Holidays Travel Guru Best known for: Being a complete solutions provider for travellers and their requirements and for starting Travco Academy, the only IATA recognized training institute in Goa. Bruno Gomindes
56 Business Goa
JULY 2014
The story: Sensing the need for a one-stop travel service provider, in 1993, Bruno Gomindes decided to do something to plug this vital gap. And thus, in 1995, was born Travco Holidays, a complete solutions provider for travellers and their requirements. Located in the heart of Margao, Travco Holidays brought much needed relief to the people of Margao and surrounding areas. One of their major service areas is outbound holidays to almost any part of the world. Ticketing services, too, have contributed to their fame as they are IATA (International Air Travel Association) agents and can issue tickets for any airlines across the world. They also offer foreign exchange services and are a
Reserve Bank of India licensee. Travco Holidays are also a Thomas Cook franchisee for the entire State of Goa and sell Thomas Cook holidays to major destinations like the United States, Europe, Canada, Australia, New Zealand etc. Besides, they also assist in passport work for both, Indian and Portuguese passports. Travco Holidays has always believed in providing professional and world class services to customers and to live upto these standards, they started the Travco Academy in 2003, to address the shortage of trained professionals. Since its start, Travco Academy has been producing students that are both, IATA qualified and well versed with the norms and regulations of the travel and tourism industry. Travco Academy is the only IATA recognized training institute in Goa with almost half the staff at the Goa International Airport being students that have been trained there