Business901
Podcast Transcription Implementing Lean Marketing Systems from music where you really understand in an extracurricular way how things are put together. So it does, and I'm not just sort of saying this because I'm a composer, but that what one learns as a composer actually has an impact on how you look at organizations because in some ways they're very similar in terms of elements in relation to each other and how they work together. It relates to the statistical approach that Deming has for manufacturing in terms of minimizing variances and building in quality. So, you don't inspect it at the end. It's actually really built in. I think is quite extraordinary insight and I'm totally in love with it. When people try to take quality and then put it to other realms of organizations where they were not looking at reproduced processes, like real management where you have to make decisions based on unexpected things and you can't minimize variance when you're, when you've got something new that's thrown at you that you've got to make a command decision about. On the other hand, Deming really understood this principle of outcomes. Because he said that "Look you could really create the perfect buggy whip and it would be obsolete." So it wasn't simply minimizing the variances, it was also understanding the strategic outcomes that companies were after. And also the other thing is the kind of wisdom; Deming really understood the wisdom that the rank and file have and how we are not making great use of that wisdom, which we should be learning from each other all over the place. A New Approach to Lean – Robert Fritz Copyright Business901