PERFORMANCE DRIVEN burnt-tree.co.uk
OV E R
25 YEARS IN VEHICLE RENTAL
BURNT TREE HOUSE | KNIGHTS WAY | BATTLEFIELD ENTERPRISE PARK SHREWSBURY | SY1 3AB | TEL 01743 457600 | BURNT-TREE.CO.UK
1
104281 BT CORP Broch INSIDE.indd 1
15/03/2012 15:28
Quality service, flexible solutions
We’ve grown to offer the widest range of vehicles of any UK rental company. And it’s backed by flexible rental solutions that put you in control. That’s why our customers stick with us. And that’s why you drive us. Not the other way round.
FOR US IT’S NOT ABOUT BEING THE BIGGEST. BUT WE DO BELIEVE IN BEING THE BEST. THE BEST FOR SERVICE. FOR RELIABILITY. FOR INNOVATION.
It’s all about performance As one of the largest commercial fleet operators in the UK, we’ve got a lot of miles under our belt. Our national network of strategically placed locations means you can find us throughout the UK. But it’s not only the size of our operation that makes us the leading independent commercial vehicle rental and contract hire company in our industry, although it certainly helps. It’s because whether your requirement is a fleet of vans for five years, a specialist vehicle built to your exact specifications or a car for a single day, we recognise you’re looking for a rental partner that you can rely on. From the moment you make the call. From the minute you open the door. From the second you land on our website. We want your ‘journey’ with us to be as straight-forward and rewarding as possible. Our clients range from individuals and small private businesses to major blue chip organisations and local authorities across England, Scotland and Wales. Big or small once we’ve established a partnership with you, it’s our job to keep you and your business on the move. That’s why we focus so strongly on high quality service, taking the time to understand exactly what are your business needs and then tailoring the solution that’s just right for you. The way we perform is important to us. Because it’s essential for you.
I N T R O D U C T I O N
At Burnt Tree we’ve been setting the pace for well over 25 years. Whether it’s cars, vans, trucks or minibuses, we have the vehicles, the know-how and the flexibility to match your business needs.
2
104281 BT CORP Broch INSIDE.indd 2
15/03/2012 15:28
Flexible Rental No two companies are identical and where transport is concerned demands can change day by day, month by month. In choosing a fleet partner you need someone with the capacity and flexibility to meet your changing needs. That’s where we come in. We’re used to dealing with the varying challenges, seasonal changes, peaks and troughs that others just couldn’t manage. Flexible rental means just that - hire from us and return or exchange vehicles without any commitment or penalty. To us it’s simple. Why tie up capital in non-core, depreciating assets and use up employee time on vehicle maintenance and admin when you could let us run your fleet? Leaving you free to run your business...
• THE WIDEST RANGE OF COMMERCIAL VEHICLES OF ANY UK RENTAL COMPANY • KNOWLEDGEABLE AND DEDICATED STAFF • FLEXIBLE RENTAL TERMS THAT SUIT YOUR NEEDS • NATIONWIDE COVERAGE • THE LATEST MAKES AND MODELS • 24/7/365 DAYS A YEAR NATIONAL BREAKDOWN AND RECOVERY SERVICE • SPECIALIST VEHICLES AVAILABLE • ‘KEEP YOU ON THE ROAD’ MENTALITY
O U R
C O R E
SE R V I C ES
HERE ARE SOME OF THE REASONS BUSINESSES CHOOSE US:
3
104281 BT CORP Broch INSIDE.indd 3
15/03/2012 15:28
Fix and Flex
Contract Hire
‘Performance Driven’ means continually looking for ways to improve our products and services. It’s something we are passionate about.
Know what you want? Know when you want it? Then let’s talk. With more than 25 years’ experience our Contract Hire team is ready and able to help you with any enquiry.
‘Fix and Flex’ is an example of our innovative thinking and a revolutionary way for you to source your fleet.
Our knowledge, network and experience get your vehicles on the road fast and our fleet management and maintenance support keep them there.
•
GUARANTEED COSTS FOR THE LIFE OF THE VEHICLE
•
THE FLEXIBILITY TO RETURN VEHICLES AT ANY TIME WITH JUST 14 DAYS’ NOTICE
BRAND NEW VEHICLES FROM MAJOR MANUFACTURERS, • WITH THE OPTION TO INCLUDE ADDITIONAL SPECIFICATION AND SPECIALIST EQUIPMENT •
FULL MAINTENANCE AND SUPPORT INCLUDED
• MOBILE TECHNICIANS THAT COME TO YOU TO MINIMIZE OFF-ROAD TIME •
OPTION TO INCLUDE REPLACEMENT VEHICLES FOR ROUTINE SERVICING AND ACCIDENT DAMAGE
•
NATIONWIDE COVERAGE
•
THE LATEST MAKES AND MODELS
Here’s some of the advantages: •
FIXED MONTHLY PAYMENTS FOR CONTRACT TERM
•
DEDICATED ACCOUNT MANAGEMENT
•
COMPLETE CONTROL OF VEHICLE SPECIFICATION
•
FULL MAINTENANCE AND SUPPORT INCLUDED
•
MOBILE TECHNICIANS THAT COME TO YOU TO
MINIMIZE OFF-ROAD TIME •
OPTION TO INCLUDE REPLACEMENT VEHICLES FOR ROUTINE SERVICING AND ACCIDENT DAMAGE
• 24/7/365 DAYS A YEAR NATIONAL BREAKDOWN AND RECOVERY SERVICE
• 24/7/365 DAYS A YEAR NATIONAL BREAKDOWN AND RECOVERY SERVICE
•
AVAILABLE IN YOUR COMPANY LIVERY
•
AVAILABLE IN YOUR COMPANY LIVERY
•
EXPERT ADVICE ON VEHICLE SPECIFICATION
•
EXPERT ADVICE ON VEHICLE SPECIFICATION
R A N G E
THE BENEFITS INCLUDE:
With Contract Hire you really are in the driving seat. There are no surprises. You dictate which vehicles you want. You say how long you want them for. And we’ll give you fixed cost motoring. Brand new vehicles, built to your exact specifications with peace of mind thrown in as standard.
P R O D U C T
With ‘Fix and Flex’ your business benefits from the flexibility of rental and the control of Contract Hire.
4
104281 BT CORP Broch INSIDE.indd 4
15/03/2012 15:28
A great deal more Renting seems like an easy choice but choosing to keep your vehicles safely and reliably on the road is a big decision! Our vehicles come with a duty of care and commitment that includes regular servicing, MOT’s, road fund license and worn tyre replacement. Burnt Tree is built around the philosophy of keeping our customers on the road and we’re experts at it! When it comes to maintaining a reliable, efficient and economic fleet there really is only one choice, Burnt Tree Vehicle Rental.
A D D I T I O N AL
SE R V I C ES
If you would like to find out more or to arrange a meeting please contact us.
5
104281 BT CORP Broch INSIDE.indd 5
15/03/2012 15:29
EXTENSIVE VEHICLE RANGE
,-+, 59%0-8= 7)6:-') ;LIXLIV ]SYV VIUYMVIQIRX MW E JPIIX SJ ZERW JSV JMZI ]IEVW E WTIGMEPMWX ZILMGPI FYMPX XS ]SYV I\EGX WTIGMJMGEXMSR SV E GEV JSV E WMRKPI HE] ]SY RIIH E VIRXEP TEVXRIV XLEX ]SY GER VIP] SR 8LEX´W [L] [I JSGYW SR LMKL UYEPMX] WIVZMGI XEOMRK XLI XMQI XS YRHIVWXERH I\EGXP] ]SYV FYWMRIWW RIIHW ERH XLIR XEMPSVMRK XLI WSPYXMSR XLEX´W NYWX VMKLX JSV ]SY ;MXL E JPIIX SJ QSVI XLER ZILMGPIW ERH E REXMSREP RIX[SVO SJ WXVEXIKMGEPP] TPEGIH PSGEXMSRW ]SY GER JMRH YW XLVSYKLSYX XLI 9/
'%67
VANS
HGVW
SPECIALIST
ˆ ˆ ˆ ˆ ˆ
ˆ ˆ ˆ ˆ ˆ
ˆ XSRRI ˆ &S\ 'YVXEMRWMHI 8MTTIV (VSTWMHI +VEF 'VERI
ˆ &IWTSOI EHETXEXMSRW ˆ %HHMXMSREP IUYMTQIRX ˆ 6IJVMKIVEXMSR
7QEPP I K 6IREYPX 'PMS SV WMQMPEV 1IHMYQ I K *SVH *SGYW SV WMQMPEV 0EVKI I K *SVH 1SRHIS SV WMQMPEV 4ISTPI 'EVVMIVW I K *SVH +EPE\] SV WMQMPEV \ W I K 8S]SXE ,MPY\ SV WMQMPEV
7QEPP I K :; 'EHH] SV WMQMPEV 1IHMYQ I K *SVH 8VERWMX SV WMQMPEV 0EVKI I K 1IVGIHIW 7TVMRXIV SV WMQMPEV 8MTTIV (VSTWMHI 0YXSR 1MRMFYWIW I K SV WIEX
348-32%0 *-88)( )<86%7 %W [IPP EW XLI [MHIWX VERKI SJ ZILMGPIW SJ ER] VIRXEP GSQTER] MRGPYHMRK GEVW QMRMFYWIW ZERW SV XVYGOW [I SJJIV ER I\XIRWMZI VERKI SJ I\XVEW IREFPMRK ]SYV ZILMGPI XS FI WYTTPMIH XS TVIGMWIP] QEXGL ]SYV MRHMZMHYEP FYWMRIWW VIUYMVIQIRX
TOTAL SUPPORT NON-ROUTINE SUPPORT At Burnt Tree our business focus is about keeping your business on the road and with our 24/7/365 commitment that is exactly what we do.
THERE ARE 5 AREAS IN THIS COMMITMENT...
•
Driver defect support
•
Breakdown control
ROUTINE SUPPORT SERVICE PROVISION
•
Service protocol
•
Safety inspections
•
Agreed maintenance schedule
•
Annual MOT testing
•
Single point of contact
•
Tachograph inspections and calibrations
•
Escalation procedure
•
Ancillary maintenance
•
Service Level Agreement (SLA)
•
Operator Compliance Risk Score (OCRS)
•
Regular review
•
Agreed Key Performance Indicators (KPI’s)
FLEXIBLE APPROACH •
24/7/365 day support co-ordinated by Burnt Tree employees
•
Burnt Tree Group workshops
•
Mobile on-site resource
•
Compliance
•
Approved suppliers
•
Number of breakdowns
•
Dealer network
•
Response times
•
Tyres and glass
•
Downtime
•
Committed to the electronic provision of Service & Inspection
•
Accidents
•
Recurring faults
•
Damage re-charges
•
Recalls and safety campaigns
KPI’s & REPORTS
LOCATIONS
1. Head Office Tel: 01743 453 800
12. Birmingham Tel: 0121 544 3202
2. Newcastle Tel: 0191 414 5002
13. Coventry Tel: 02476 700 200
3. Teesside Tel: 01642 671 234
14. East London Tel: 01708 894 060
4. Leeds Tel: 0113 395 6970
15. Heathrow Tel: 01784 253 904
5. Wigan Tel: 01942 290 010
16. Bristol Tel: 0117 938 7120
6. Manchester Tel: 0161 876 5558
17. Pyle Tel: 01656 744 220
7. Sheffield Tel: 0114 244 1741
18. Cardiff Tel: 01443 844 080
5
8. Derby Tel: 01332 867 710
19. Glasgow Tel: 0141 554 0280
1/9
info@burnt-tree.co.uk
newcastle@burnt-tree.co.uk
teesside@burnt-tree.co.uk
leeds@burnt-tree.co.uk
wigan@burnt-tree.co.uk
manchester@burnt-tree.co.uk
sheffield@burnt-tree.co.ik
derby@burnt-tree.co.uk
birmingham@burnt-tree.co.uk
coventry@burnt-tree.co.uk
londoneast@burnt-tree.co.uk
heathrow@burnt-tree.co.uk
glasgow@burnt-tree.co.uk
21. Southampton Tel: 02380 019 107
peterborough@burnt-tree.co.uk
4 6
7
cardiff@burnt-tree.co.ik
10. Telford Tel: 01952 503 377 11. Peterborough Tel: 01733 333 840
3
pyle@burnt-tree.co.uk
20. Refrigerental Tel: 01908 488 548
telford@burnt-tree.co.uk
2
bristol@burnt-tree.co.uk
9. Shrewsbury Tel: 01743 453 888
shrewsbury@burnt-tree.co.uk
19
info@refrigerental.co.uk
southampton@burnt-tree.co.uk
8 10 12
17
11 13
20
18
15
16 21
14
CASE STUDY
ABOUT RPS RPS Group is an international consultancy providing expert advice on the exploration and production of energy and other natural resources; the development of land, property and infrastructure; and the management of the environment and the health and safety of people.
THE CHALLENGE As a leading advisor on climate change and sustainability RPS is committed to finding the most economical and sustainable solutions for its own operations and has challenging targets to ensure delivery. Although not a preferred supplier at the time, Burnt Tree Vehicle Rental had responded extremely well to ad hoc requests so when the time came to review its fleet plans RPS approached Burnt Tree with its requirements. Burnt Tree was tasked by RPS to propose a solution that would meet its carbon emissions targets, reduce vehicle down-time, improve service delivery and provide excellent value for money.
BURNT TREE’S SOLUTION Our team conducted a review of the existing RPS fleet profile, taking into account the activities and demands being placed on the vehicles. Initial findings identified a number of potential opportunities where smaller, more efficient vehicles could be utilised to carry out identical tasks.
THE RESULT ‘We are extremely happy with the service Burnt Tree Group has provided and we are looking forward to working closely with them in the future and building a long-term relationship.’
James Sands, Logistics Manager
As an independent company Burnt Tree is not limited by the suppliers it can work with so identifying and sourcing a more suitable option was simple. Since the initial proposal was submitted RPS have taken delivery of 100 vehicles on a three-year contract and continue to work in partnership with Burnt Tree to identify further opportunities. With a total fleet in excess of 800 vehicles there is huge scope for future development and to date Burnt Tree have delivered over and above expectations on all aspects of the initial brief.
TESTIMONIALS
MEARS GROUP Burnt Tree have provided Mears Group PLC with a great service across our group for the last 7 years. Always willing to help they service our needs perfectly and have developed a business partnership with Mears Group PLC. Jo Hammond, Manager
FUJITSU TELECOMMUNICATIONS EUROPE LTD Throughout our 7 year working partnership with Burnt Tree, they continually strive to achieve excellent service levels in all aspects of our relationship. Nathan Green, Fleet Manager
MCNICHOLAS PLC I have personally worked with Burnt Tree for the last two years. They are an extremely organised, professional company and have always wanted to understand our business in order to help us achieve our goals. This has made a tremendous difference in the service we receive. Would totally recommend them as a good supplier to partner with.
GALLAGHER Our strong supply partnership with Burnt Tree Group and their ability to procure vehicles at short notice helps with our short lead in times for our contract awards. Burnt Tree Group have delivered on all their service levels and supply promises to date and are now the leading supplier for Gallagherâ&#x20AC;&#x2122;s fleet. Vincent O'Connor, Director
HORTON AUTOMATICS I gave Burnt Tree a purchase order on the 7th of July and I received brand new vehicles with full livery on the 28th July, an excellent result. If Burnt Tree Vehicle Rentals quality of service carries on the way it has started the contract period will be an effortless one for me. Chris Gaite, Operations Director
SITEX ORBIS LTD Sitex Orbis have been working with Burnt Tree Vehicle Rental since 2009. Burnt Tree stepped in at a time when we had been badly let down by a major supplier and swapped more than 75 vehicles at short notice without a hitch. Their commitment to customer service, quality of vehicles and flexible approach ensures that we never have to worry about our fleet staying on the road. Since we started working together Sitex Orbis has more than doubled the size of its fleet and Burnt Tree have become not only our main commercial vehicle supplier but an invaluable partner. Phil Tonks, Purchasing Manager â&#x20AC;&#x201C; Sitex Orbis Ltd.
THE BENEFITS OF VEHICLE HIRE OVER OWNERSHIP •
Reduce operational costs
•
Release capital to invest in core business
•
Eliminate risk on residual value
•
Buying power and sophistication of the Burnt Tree fleet operation
•
Eliminate risk on increasing and unpredictable maintenance costs
•
Responsibility for compliance and duty of care sits with Burnt Tree
•
Eliminate risk on fluctuating interest rates
•
Expert advice on vehicle specification and fleet management
CONTRACT HIRE – LONG TERM REQUIREMENTS
FIX AND FLEX – MEDIUM TERM REQUIREMENTS
FLEXIBLE RENTAL – SHORT TERM/ CHANGEABLE REQUIREMENTS
•
Improves cash flow/gearing
•
Guaranteed costs for the life of the vehicle
•
No fixed contract
•
An alternative to credit line
•
New vehicles on a regular basis
Off balance sheet funding
Return vehicles at any time with 14 days notice
•
•
•
Scale fleet size to meet demand
Brand new vehicles in own company livery
•
Forecast accurately for 3, 4, 5 years
•
•
Adapt fleet profile to needs of the business
•
Reduce administration costs (from acquisition to disposal)
•
•
No penalty for off hires
•
Pre-contract vehicles
Option to include additional specification and specialist equipment Option to include replacement vehicles for routine servicing and accident damage
No mileage restrictions
Autonomy to select vehicle, model and specification including livery
•
•
•
•
Reduced administration
•
Option to include replacement vehicles for routine servicing and accident damage
WHY BURNT TREE? Burnt Tree is the UK’s largest independent commercial vehicle rental company and the market leader in terms of innovation, customer service and quality. •
Experienced and knowledgeable staff
•
17 nationwide locations
•
Over 13,000 vehicles on fleet
•
Established 1983
•
Widest vehicle range of any UK rental company
•
Youngest CV rental fleet in UK
•
Flexible rental products – from 1 day to 5 years
•
24/7 national breakdown cover, maintenance and support
•
Mobile technicians and on-site support to minimize off-road time
•
Full MOT and Road Fund License included
•
Keep you on the road mentality
PERFORMANCE DRIVEN burnt-tree.co.uk
OV E R
25 YEARS IN VEHICLE RENTAL
BURNT TREE HOUSE | KNIGHTS WAY | BATTLEFIELD ENTERPRISE PARK SHREWSBURY | SY1 3AB | TEL 01743 457600 | BURNT-TREE.CO.UK