PROFILES OF EXCELLENCE North Burnaby Dental Group
T
he proof of excellence can be found in many facets of an organization: the reputation it has built, the longevity it has experienced, or the steady growth it enjoys. Or, in the case of North Burnaby Dental Group, in all three areas at the same time. Having marked 60 years in business, the clinic continues to draw new patients along with lifelong ones, and has earned itself a sterling reputation in the industry along the way. The reason, says Dr. Houman Houchmand, is simple: a tireless dedication to each and every patient who comes in the door, yesterday, today and into the future. “We have been successful because we simply put the patient first,” he said. “Our whole team works together to ensure that the care of the patient takes priority over anything else.” That focus on patient care means having skilled, reliable and friendly staff working with patients at every step of the process. In fact, Dr. Houchmand and clinic partner Dr. Ron McCaffrey lead a team of more than 30 people – including administrative staff, hygienists, and specialists in a variety of areas –at the long-time family practice, many of whom have been part of the team for decades.
“This practice really operates as a family,” said Dr. Houchmand. “We have three staff members who have been here for more than 30 years, and many others who have been here more than 10 years.” That continuity has helped bolster the clinic’s continued success, along with an ongoing focus on staying up-to-date and ahead of the curve when it comes to techniques, equipment and technology while maintaining a comfortable environment. “We offer sedation for nervous patients and our staff is trained to make people feel at ease and to decrease their stress,” said Dr. Houchmand. “We have the latest technology available, from CAT scans to lasers. We want to offer the best dental care, plain and simple.” Their approach has certainly worked – with six decades under their belts, they continue to not just keep long-time patients but to draw new ones. “We have been here a long time and generations of families come from all over, including the island, to continue their dental care with us,” he said. “We have several patients who are more than 100 years old and
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We want our patients to feel that they are truly among a team that puts patients first. – Dr. Houman Houchmand
have been coming to us for half their lives.” Meanwhile, referrals from friends and family, along with positive reviews online, bring new patients in every week. For Dr. Houchmand and his team, it’s rewarding to see those long time relationships continue and to be able to develop new ones. “We really want people to walk away saying that was the best service they ever had, that we explained everything and that we were extremely friendly,” he said. “We want our patients to feel that they are coming to the best dental practice in Burnaby, and that they are
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Dr. Houman Houchmand
truly among a team that cares and puts patients first.” At the end of the day, that’s what makes the difference at North Burnaby Dental Group. “As a business, I know that if you treat people the way you would like to be treated, then success will follow,” he said. Being located in the heart of an ever-growing region doesn’t hurt either. As part of the booming Heights neighbourhood, the clinic enjoys a central location between downtown and Coquitlam and beyond, with easy transit access. sponsored content
4587 Hastings Street, Burnaby, BC I 604.291.6696 I www.northburnabydental.com