Our Policy Burando Maritime Services (BMS) is a one-stop-shop service provider for inland and maritime shipping, and oil & gas companies, ensuring its clients and partners a worry-free visit to any foreign or domestic harbour where BMS is active. BMS achieves this through a unique range of first-class products and services in the maritime service sector. These are delivered by: Burando Oil Logistics - FTS Hofftrans (FTS) - Service Terminal Rotterdam (STR) - Trefoil Trading (TRT) Burando Maritime Logistics - Fendercare Benelux (FCB) - Ship Spares Logistics (SSL) - Burando Rental Services (BRS) - Burando Customs Services (BCS) This full range of services ensures the efficient, effective and continuous improvement of the performance, comfort and enjoyment of interested parties (clients, purchasers, suppliers, authorities, investors, employees, etc.) with whom BMS has a relationship and seeks to collaborate. BMS is a solutions- and service-oriented company, characterised by a proactive and supportive mentality that fits our motto: we deliver what we promise. BMS naturally aims to continue its own development, while staying up to date on new developments and potential future services and products in both foreign and domestic markets. This will ensure that we can continue to provide optimal service for our stakeholders, perfect our one-stop-shop business model, and improve customer satisfaction.
14
BMS Sustainability Report 2013
BMS is aware of the impact it can have on its surroundings and its stakeholders, in terms of safety and the environment as well as image. In order to control this impact as much as possible, we have implemented a risk based management system in line with internationally recognised standards. At the same time, we have set goals to ensure that risks or liabilities in the area of quality, the environment and safety, as well as internal operational procedures, are dealt with appropriately and efficiently and that they are continuously improved wherever possible. BMS considers that its responsibility goes beyond simple compliance with laws and regulations concerning the environment, safety and the reduction and prevention of (environmental) incidents (zero spills), damage, injury and ill health (zero incidents). BMS has made the individual, its clients and its community a central concern – but sustainability is also a priority. The company has therefore joined widely recognised programmes and collaborative sustainability efforts and/or signed relevant covenants. This enables us to introduce new technologies that contribute to the reduction of CO2 emissions and/or which help address other challenges in the quickly changing markets where BMS is – or will be – active. The management of BMS has learned from experience that a focus on these issues can contribute to the optimisation, the reputation and the continuity of Burando Maritime Services. September 2013
Luc Braams Andreas Drenthen CEO Burando Oil Logistics CEO Burando Maritime Logistics
BMS Sustainability Report 2013
15