Bieszczat: Correct. We appreciate all of our LBM customers and we realize that not everyone needs to have the latest technology. We’ve been serving the LBM market for over 30 years. Some of our products have been in place for decades and continue to serve their users well. We are going to continue to provide service and support for those customers to the best of our ability. While BisTrack is our lead LBM product for new customers, our Catalyst/Falcon and ECS Pro customers are a vibrant, important customer base. These products will continue to be sold as extensions of current installations. Epicor will continue to support and keep development resources behind these products and our older legacy systems. We are not actively marketing and selling these products to new customers, but will continue to support those who rely on these products to run their businesses. Merchant: How committed is Epicor to the LBM market, considering the hardship the industry has endured of late? Bieszczat: Our acquisition of PSI underscores our commitment. The last few years have been rough on the LBM industry. Because Epicor serves a diverse group of industries, we have been able to weather the storm. Like many dealers and builders, we have had to tighten our belts, streamline our operations, and focus resources on growing business segments. However, we never wavered in our commitment to the market and our customers. We are glad we stayed, because we see that the LBM market is improving and dealers are starting to spend more money on new technologies. Our lumber operations have been revitalized by the PSI acquisition. There has been a great influx of new talent and energy. We feel we have a compelling solution with the best LBM business management technology, backed by the best and largest corporation in the industry. Merchant: What else is Epicor doing in LBM? Rigby: Epicor spent the last year bringing PSI employees into the fold. We are pleased that all developers and support personnel have remained with the company. Our investment has not stopped there. We recently added headcount on our services and support team, and we will soon add to the development team. Building-Products.com
June 2013
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The Merchant Magazine
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