BTA HIGHLIGHTS BTA would like to welcome the following new members to the association:
Dealer Members Ariel Supply, Huntington Beach, CA Boston Document Systems, Boston, MA Business Solutions of Cullman, Cullman, AL Copiers Plus, Monticello, IN Digital Office Solutions, Newark, DE Frontier Imaging, Compton, CA Leppert Business Systems, Burlington, Ontario, Canada MDM Business Technologies Group, New York, NY Precision Copy Products, Clairton, PA Thriveon, New Ulm, MN Western Business Products, Redding, CA For full contact information of these new members, visit www.bta.org.
2012 BTA Service Report
For the benefit of its dealer members, each month BTA features two of its Vendor or Service Associate members in this space. BTA Vendor Associate member Parts Now is an industry leader in profitable solutions for businesses that service hardcopy imaging devices. Since Parts Now’s inception, its product lines have expanded to offer much more than parts. Everything you need to manage laser printers and copier/MFPs, you can find at Parts Now. By offering both OEM and remanufactured options, the company’s customers have the freedom to control their costs and increase their revenues. Parts Now has the largest inventory of printer parts in North America and is an authorized distributor for four major OEM brands. www.partsnow.com
The 2012 Service Report is useful for comparing your service operations to those of your peers. This year’s report provides data broken down into performance categories: profitability (service revenue per service employee and per technician, service sales per unit in base, service gross profit, etc.), personnel (technician accountable time, average billing rate, incentive plans, distribution of time, clicks per technician, etc.), call center efficiencies (response times, gross calls per day, recalls and incompletes, installation times, etc.) and product (copier/ MFPs on contract and T&M, percent of sales, etc.). Visit www.bta.org/Benchmarking Reports for more information.
BTA Service Associate member CIT Vendor Finance develops business solutions for small businesses and middle-market companies for the acquisition of equipment and value-added services. It creates tailored equipment financing and leasing programs for manufacturers, distributors and product resellers that are designed to help them increase sales. Through these programs, CIT Vendor Finance provides equipment financing and value-added services, from invoicing to asset disposition, tailored to their customers’ needs. www.cit.com
For information on BTA member benefits, visit www.bta.org/MemberBenefits.
A full list of BTA Vendor and Service Associate members can be found online at www.bta.org.
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