ISG Middle East by Business Start Up Qatar

www.isgplc.com ISG Middle East_COVER.indd 2-3

ISG1045 (10/2011)

Middle East 12/11/11 11:19 AM

Introduction

ISG is an award-winning* international provider of interior fit out and refurbishment services. In the Middle East we deliver projects of all types and sizes. Our processes are geared towards achieving consistent synergies between design, costing and program requirements, driving efficiencies and improving industry standards. Using proven systems of supply chain management, we are ready to respond quickly and intuitively to new opportunities whenever and wherever they arise. Our emphasis on local team building ensures that our projects can evolve to suit the needs of each customer, responding to changes in brief while maintaining best value, minimum risk and time certainty. We excel in taking early ownership of each project, specialising in turnkey solutions and innovative management contracting.

01 Introduction 02 ISG Fast Facts 05 Global Locations 06 Services 14 Sectors 25 The ISG Team 26 Our Commitment 28 Vision and Values 30 Our Clients 32 Contact

*Award Winning ISG was awarded the 2011 CID Middle East Interior Contractor of the year.

WINNER MIDDLE EAST INTERIOR CONTRACTOR OF THE YEAR

ISG Fast Facts

Established in 1989 36 offices across 9 timezones 2,200 staff globally Listed on London Stock Exchange (AIM) 2010 turnover ÂŁ1.2bn ISO processes followed in all locations Member of USGBC (LEED) For more information visit www.isgplc.com

Olympic Velodrome, London 2012

Global Locations

Middle East

Glasgow Newcastle

Cairo Doha

Manchester Chorley Liverpool

Dubai

Abu Dhabi

Bradford Leeds Huntingdon

Birmingham

Ipswich

Bristol London

Cardiff Exeter

Whitstable Tonbridge

Basingstoke

Continental Europe

Asia

Beijing Tokyo Shanghai Moscow

Macau

Amsterdam Paris Geneva

Hong Kong

Frankfurt Milan

Kuala Lumpur Singapore Aljazeera International

Services

We offer a range of construction services. From small, fast turn-around fit outs to the construction of Olympic venues, one thing remains the same our consistent service delivery.

Fit Out Fit out of new space Fit out of existing space Fit out in occupation Moving on, moving out Technical fit out

Refurbishment

Specialist Services Project Management Facilities Management Special Purposes Facilities

Fit Out ISG’s award-winning fit out service extends throughout the Middle East, the UK, Europe and Asia.

The scale of our projects range from the bespoke fit out of an entire building, through to providing the finest finishing touches to a single room. With an international client base representing numerous industry sectors we have extensive experience in every aspect of fit out. Our project showcase illustrates the scope of our work across key sectors, demonstrating our experience across all levels of project size, value and technical complexity.

Fit out of new space An inspired fit out gives a newly built or refurbished building a whole new personality. It gives occupiers the chance to put their own indelible stamp on the space and create a truly bespoke interior that speaks loudly about their organisation as well as stimulating productivity and enthusing staff, clients and visitors. ISG has delivered new international headquarters for some of the world’s most respected organisations.

Further information on our fit out capabilities and a selection of case studies can be found at: www.isgplc.com/services/Fit_Out

Fit out of existing space Second hand space can have a whole new lease of life. The current economic climate has resulted in a dearth of construction particularly in the corporate office market. ISG has a well established track record in transforming tired and unproductive real estate into vibrant and inviting space. Our portfolio ranges from the renovation of a single room to entire buildings across a range of industries. Our work encompasses numerous “change of use” projects incorporating full plant and infrastructure upgrades and the installation of the latest communications equipment. We also have considerable experience in sensitively restoring listed and heritage properties, marrying the old with the new, while seamlessly integrating services.

Technical fit out With customers working across a broad range of industries we are experienced in delivering the varying, and sometimes complex, technology required to facilitate their work.

Our highly skilled teams specialise in all aspects of technical fit out including; data centres, laboratories, medical theatres, dealers floors, communications rooms, television broadcasting facilities and recording studios.

Fit out in occupation Changes in business objectives, structure and technology can all impact on an organisation’s accommodation requirements. We are frequently called upon to rearrange space of various sizes to facilitate the changing business requirements of our customers. Our experienced teams work closely with our customer and their property people and building management to devise the most efficient and cost effective solution. We often work within fully operational businesses and are experienced in working discreetly around staff, clients and visitors with the strictest attention to health & safety at all times.

Moving on, moving out We work closely with property agents and occupiers, moving swiftly to decommission space and prepare it for letting. We are also frequently requested by developers to take a building’s shell to Cat A in preparation for marketing which often entails the creation of bespoke marketing suites.

01 Burges Salmon Interior fit out 165,000 sq ft 02 KPMG Interior fit out 425,000 sq ft

Refurbishment We understand our clients’ needs for maximising the return on their assets. Our inspired solutions have transformed many jaded properties into vibrant new environments, giving them a new lease of life.

Our refurbishment portfolio is diverse, with projects ranging in size and complexity from small sub £1 million projects, to larger £multi million schemes. It includes traditional, Listed structures through to modern, state-of-the-art environments for many well known corporate organisations, prestigious hospitality and entertainment venues and hotels, as well as a number of private residences.

Many projects take place in a ‘live environment’ and are highly complex, requiring rejuvenation through deeper intrusion of the property envelope, structural works and stringent coordination of mechanical and electrical services. This is managed in a proactive and collaborative manner, upholding a focus on safety and value through risk management and value engineering. From straightforward to complex structural alterations, our refurbishment expertise meets the demands of each individual client.

01 Royal Festival Hall Refurbishment 02 IPC Media 02

Specialist Services Throughout our Middle Eastern and Asian operations ISG provides independent management services. We combine a proven track record and knowledge of local markets and can assist with every aspect of our clientâ&#x20AC;&#x2122;s real estate requirements including: Project management Facilities management Special purposes facilities

Project management Drawing on our extensive portfolio of projects across the Middle East and Asia, ISG is able to provide an end-to-end project management service throughout the entire project development and construction process. Depending on individual clients needs, we are able to offer these services as a combined package or as individual bespoke services.

Client representation Project and construction management Due diligence and feasibility Programme management Budget development and cost control Procurement strategy Risk management Move management

Facilities management ISG provides comprehensive facilities management services for the efficient management and operation of buildings on behalf of both owners and occupiers.

Our professional teams use their advisory, facilities and property skills to ensure that our clientsâ&#x20AC;&#x2122; space and property portfolios are run efficiently. Our facilities support team offers a partial or total outsourcing solution on a contractual basis, focusing on the management of facilities so that our clients can focus on their core business.

Special purposes facilities Our experience includes projects demanding substantial technological expertise. With a team of skilled and qualified specialists adept at delivering complex, technology intensive projects entailing a large degree of engineering content, we are recognised for our ability to mitigate the potential impact of the risks associated with these types of projects.

Our portfolio of projects includes the construction and upgrade of data centres, laboratories, clean rooms and processing facilities as well as the renewal of critical infrastructure such as boilers and chillers and the introduction of sustainable initiatives including solar devices and other energy-efficient solutions.

We have an enviable track record in the delivery of mission-critical projects upon which our clients have complete dependence, and for which certainty is an absolute requirement. The nature of our work in the technology arena often requires total confidentiality.

Further information on our fit out capabilities and a selection of case studies can be found at: www.isgplc.com/services/Management_Services

01 Saudi Arabia EXPO Pavilion Project Management 80,000 sq ft 02 Data Centre Technical Services

Sectors

Regardless of the construction sector we operate in, our dedication to consistent delivery makes us the construction services company of choice. We are industry leaders in Retail and Corporate Office delivery - and our reputation for excellence has been earned from our passion for detail on everything from small fit outs, right through to the construction of major sporting venues.

Office Education Retail Hospitality & Leisure Living Public & Community Health Tech & Industrial

Office

Our experience in creating corporate office environments encompasses every aspect of the modern workplace. Our portfolio includes examples of office accomodation that clearly exudes the brand values of its occupants, from the first impressions created by a welcoming reception area through to dynamic training facilities, and productive work spaces. Our corporate office experience also includes state-of-the-art communications technology and integrated services for mission critical industries such as banking, media and telecommunications. Due to the scope of our services our experience includes every aspect of office construction; including new builds, totally refurbished properties, bespoke office fit outs, highly technical infrastructure installation through to facilities management.

01 Centrica Fit out works 02 UBS Fit out works 200,000 sq ft 03 Man Group Interior Fit Out 320,000 sq ft

We have delivered corporate headquarters for countless organisations, in both the private and public sector, working in a vast variety of industries.

Retail

Through our diverse portfolio we consistently demonstrate our understanding of the many facets of the retail industry. We have demonstrable experience in the construction, refurbishment, fit out and infrastructure requirements of large scale food outlets and shopping centres through to bank branches, fashion boutiques and luxury stores as well as a myriad of speciality outlets such as sporting goods and telecommunications retail.

World famous brands offer their clientele a personal, one-to-one shopping experience and we offer our customers this same attention.

01 TOD'S Fit out works 02 Louis Vuitton Fit out works 03 Prada Fit out works

Hospitality & Leisure

Achieving the ambience that our hospitality and leisure clients are famous for is a challenge that ISG enjoys. Our work includes some of the worlds most talked about venues.

Our hospitality portfolio ranges from private boutique establishments through to international chains and encompasses both new and existing premises as well as listed buildings. We have also created numerous leisure focused facilities including swimming pools, gymnasiums, stadiums, art galleries, rehearsal and recording studios and concert halls.

01 Private client Interior fit out 02 Cinestar Cinemas Management contractor 03 Marina Bay Sands, Hotel atrium Fit out works 115,000 sq ft

Technology & Industrial 02

We have skilled teams that are qualified in the delivery of highly complex projects that assist our customers in keeping abreast of fast-paced and ever changing technologies. With projects ranging from data centres, sterile research and development environments through to intricate manufacturing and distribution centres we have developed a large portfolio in this exacting area of the construction industry.

01 - 03 Data centre Technical services

About ISG

The ISG Team Our Staff By offering a diverse range of career opportunities and the potential for international travel, ISG Middle East is focused on keeping expertise and skills within the ISG community so that clients benefit from long-standing relationships. Staff are encouraged to share their ambitions and we help them achieve their goals. Many of our team are bilingual, with working knowledge of the local construction industry and vital links to key contacts. Our award-winning Academy provides work-based learning experiences; finding innovative ways to combine theory with practice, and tailoring training and development needs to each individual. This progressive approach is designed to enhance lifelong learning, assist employees to excel in their existing role and promote continuous career progression.

Supply Chain ISG Middle East is integrated within the construction industry of the EMEA region drawing on locally sourced management, design and delivery expertise. Our success is based on continuity of skills and knowledge, from understanding the planning and building codes and regulations, to utilising local building technologies and materials. We like to work with preferred contractors, developing ongoing partnerships to streamline our services for clients. This leads to excellence in the delivery of multiple, fast-track projects and a seamless, risk-free working style capable of adapting to change. Closeâ&#x20AC;&#x201C;Out At the end of each project, ISG Middle East reviews the performance of every contributing supplier; rewarding quality, safety, cost-effectiveness and time certainty with entry into an approved database. Through continuous appraisal, we keep our thinking and resources fresh and drive up standards. Drawing on the strength of ISG plc, we maximise our excellent buying advantage for each client; providing best value and efficiency through international economies of scale. Our reputation for fairness has resulted in better standardisation across supply chains and more transparent pricing structures.

We invest heavily in the places we work in; always seeking to develop local talent, a strong sense of ownership and pride of place.

Our Commitment

Sustainability We are the people behind the most sustainable building in the 2012 Olympic Park, and some of the world’s only BREEAM Outstanding and LEED Platinum projects. But for us sustainability is not just about our effect on the world we live and work in. The wellbeing of the communities where we work - and the development of our employees who are the future of our business - are both equally as important. That is why - worldwide - we always consider sustainability from three angles - People, Planet and Prosperity. To learn more about our sustainability policies, and download our latest Annual Sustainability Report visit: www.isgplc.com/about/sustainability

Health and Safety Our approach to health and safety is characterised by our core value of acting responsibly and safely which states, “We will not compromise on safety and will act responsibly in all that we do.” Due to the diverse geographic locations and range of industries that our customers operate in, we have developed health and safety systems that are designed to the requirements of each individual project and comply with the most rigorous standards.

Quality One of our five core values states that we are “dedicated to detail – our care and attention to detail drives exceptional quality”. This value has been at the heart of ISG since our inception and is an essential part of our culture. Over many years we have refined our processes and procedures to ensure that we can produce projects of the very highest quality on a consistent basis. Our commitment to delivering the highest quality project is evident at key stages throughout every project - from procurement and planning and establishing quality standards specific to our clients’ objectives, through to creating an environment on every project where attention to detail and quality is nurtured, encouraged and celebrated.

Vision

To be the leading global construction services company delivering the built environment for international and local customers

We will achieve our vision by:

Values Everything we do is underpinned by our values Passionate about our work Our passion drives our commitment to excellence and continuous improvement. Committed to customer relationships We will grow by having satisfied customers who choose to work with us again and again. Fulfilling our peopleâ&#x20AC;&#x2122;s potential We will give our people the opportunity to reach their full potential and help them achieve their ambitions. Dedicated to detail Our care and attention to detail drives exceptional quality.

Always engaging with our customers and understanding their needs Consistently providing exceptional levels of service that combine innovation and best practice Continuing to grow the business to serve customers in a wider range of sectors and geographies Always employing great people in a values driven culture

Acting responsibly and safely We will not compromise on safety and will act responsibly in all that we do.

Clients A ABB ABN Amro Accenture Adobe Agilent Akin Gump AIA Alcatel Aljazeera International Allen and Overy American Express Apple Apple Armani Aston Villa FC AT&T Australian High Commission Aviva AXA Investment Managers B B&Q Baker Botts Bank of America Bank of China Bank of New York Banque Nationale de Paris Banque Paribas Barclays BBC Belgrade Theatre BlackRock Blackstone Group Bloomberg BP Bristor Myer Squibb British Airways British American Tobacco British High Commission BT Cable & Wireless Booz & Co.

C Canadian High Commission CapitaLand Carlyle Group China Construction Bank CIMB Bank Cisco Systems Citi Computer Associates Clyde & Co. Conoco Phillips Credit Suisse D Daimler DBS Bank Debenhams Deloitte & Touche Deutsche Bank DHL Diageo Disney Dunhill E EMAAR Properties EMC Erco Lighting Ericsson Telecommunications Eversheds ExxonMobil

F Faran Fidelity Fitness First Fortis Bank Fullerton Financial Holdings G GfK Asia Gillette Glaxo Wellcome Goldman Sachs Google H Hermes Hilton International I ICI Imperial College IMS Health Infiniti Capital ING Intel IPC Media Ishin Hotels Group J Jardine Johnson & Johnson JPMorgan Chase K KEO International KPMG

L Lane Crawford Latham & Watkins Legg Mason Asset Management Leo Burnett Advertising Linklaters Lloyd Thompson Lloyds TSB London Stock Exchange Louis Vuitton Lucent Technologies M Maersk Majid Al Futtaim Manchester Airport Manchester Metropolitan University Mandarin Oriental Marks & Spencer Maxis Communications McGraw-Hill McKinsey & Company Microsoft Morgan Stanley Movenpick Mubadalla N NCR Nikko Asset Management Nokia Nomura Nortel Networks Norton Rose

O OCBC Bank Ogilvy & Mather Olympic Delivery Authority (London 2012 Olympics) Oracle P Pfizer Philips PricewaterhouseCoopers Procter & Gamble Prudential

T Tate Modern Telegis Tesco The British Council The Royal College of Surgeons Thompson Reuters T-Mobile

Q Qantas British Airways

U UBS Unilever UNIQLO United Airlines United States Embassy University of Cambridge

R Reuters Rolls Royce Royal Bank of Scotland Royal Netherlands Embassy

V Venetian Macao Vertu Virgin Atlantic Airways Volkswagen

S Sears Selfridges & Co. Shell Sheraton Shering-Plough Siebel Siemens Societe Generale Sony Standard & Poorâ&#x20AC;&#x2122;s Standard Chartered Bank Stark Investments State Street Sun Microsystems Swatch

W Wachovia Bank Warner Western Asset Management WestLB WPP Asia Wyeth Pharmaceutical

Contact ISG

Dubai ISG Middle East LLC Office 602 Sama Tower Sheikh Zayed Road PO Box 120397 Dubai, UAE

Qatar ISG Middle East WLL Regus Al Jaidah Business Centre LLC D Ring Road, Al Mataar Al Qadeem District PO Box 32522, Doha Qatar

Roger Clement Business Development Manager T +971 4 350 6900 M +971 50 153 9209 roger.clement@isgmideast.com

Roger Clement Business Development Manager T +974 4423 1111 M +971 50 153 9209 roger.clement@isgmideast.com

Abu Dhabi ISG Middle East LLC 1st Floor Al Bateen C6, Bainuna Street Abu Dhabi, UAE

Egypt A1 Kamel Law Office Building Plot 52/B, Industrial Zone The Industrial Central Axis - Banks Area Cairo, Egypt

Philip Kyriacou Regional Director T +971 2 406 9758 M +971 50 659 2314 philip.kyriacou@isgmideast.com

www.isgplc.com

Roger Clement Business Development Manager M +971 50 153 9209 roger.clement@isgmideast.com

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