Meet the Sales and Support Team

Natalie Poyner - Sales Office Manager

Natalie Poyner

Sales Office Manager

Hi, my name is Natalie and I joined Blue Stream Academy in April 2017 as an Administrative Assistant. As a company, we look to amplify and develop an individual’s skills and interests, and I soon moved up to become the GP Suite Manager.

The best part about working in sales and support is that you have the chance to network with interesting people in the industry and to travel all over the country.

One day you could be attending an exhibition in Devon, and the next you could be at a practice managers’ meeting in Cumbria. Each day is different and comes with new and exciting challenges.

After a year and a half in the GP Suite Manager role, I was given the opportunity to progress to my current role as Sales Office Manager.

Alongside the new challenges I have faced in this role, it has been a privilege to work alongside enthusiastic and experienced like-minded individuals such as my Sales and Support Team!

Everyone knows that one of the keys to having a successful work force is to have a great relationship with one another. So, when not in work, we like to socialise by going out for dinner, attending events or even just chatting over the phone.

Each member of the Sales and Support Team brings something unique and different to our department.

Now let’s introduce a few key members of the team, so you can learn a bit about the person you might have only spoken to on the phone...

Sharon Marchant - Business Retention Manager

Sharon Marchant

Business Retention Manager

Hi, I’m Sharon and I joined Blue Stream Academy in March 2015. I am the Business Retention Manager and I have been in this role for 3 years. I am in charge of renewals and making sure that our customers are happy with our products and services.

I genuinely love talking to our customers and helping with their queries. I enjoy working alongside my colleagues and looking at the wonderful riverside view from our office window.

In my spare time I enjoy all kinds of crafts, such as knitting and crocheting, reading, weekend breaks in my caravan, and spending time with my family and my dog.

Natalie Lofthouse - GP Suite Manager

Natalie Lofthouse

GP Suite Manager

Hello there! I’m Natalie, the GP Suite Manager. I have lived in Derbyshire for 14 years, yet I’ve still kept my ’uddersfield twang – so you’re sure to recognise me when you call the office!

I enjoy playing the piano every day, and spending time with my little Pug. At age 14, I started working in pubs (please don’t worry, I was only pot-washing) and by the time I’d hit my twenties I’d gained enough confidence and experience to start running my own pub.

Although I loved my job, I felt that a change would be for the better and started searching for a career that would let me take my problem-solving and communication skills further.

In 2018 I was lucky to find a challenging role as an Administrative Assistant at Blue Stream Academy.

I later took on the responsibility of managing the Care Certificate and jumped at the opportunity to dive into the land of general practice. I am now approaching my third year at Blue Stream Academy and am looking forward to what the next 3 years will bring!

Joanne Eastwick - Hospice and Tailored Care Suites Manager

Joanne Eastwick

Hospice and Tailored Care Suites Manager

My name is Jo, and I am the Hospice and Tailored Care Suite Manager. I have worked at Blue Stream for over 5 years. As the company grew, my role evolved from a System Support Lead to an Event Coordinator.

I have since been given the opportunity to run the Hospice Suite, and following the success of that suite I was given the chance to run the Tailored Care Suite as well.

I enjoy all aspects of my job, especially meeting and working closely with our customers to ensure training compliance and customer satisfaction.

In my spare time I enjoy exploring my home county of Derbyshire with my dogs. When I’m at home, I enjoy cooking, reading and spending time with my family.

Abbie Scattergood - Nursing and Care Home Suite Manager

Abbie Scattergood

Nursing and Care Home Suite Manager

Hello, my name is Abbie and I am the Nursing and Care Home Suite Manager. In 2019, following 3 years at university, I achieved a Bachelor of Science degree in Zoology – if I could be any animal, I would be a penguin!

I have a passion for running and exercise, which comes in handy as I have a lot of excess energy – the girls in the office would probably describe me as someone who is far too bubbly and energetic for 9am on a Monday morning.

I joined Blue Stream as an Administrative Assistant a year ago, and I have recently been promoted to Nursing and Care Home Suite Manager, which I am enjoying as I can get my teeth into new challenges every day.

Ellie Stanton - Assistant National Trainer

Ellie Stanton

Assistant National Trainer

Hello, I’m Ellie and I am an Assistant National Trainer. I have been working at Blue Stream Academy since 2019, when I started as an Administrative Assistant.

I love to be creative in my spare time, painting, sewing and knitting. I am also a keen cook and baker, often providing recipes for BSA Today. My colleagues blame me for regularly ruining their diets with all the baked goods that I bring into the office.

I enjoy walks in the countryside, which is lucky for me as I live in Milford, Derbyshire, where I am surrounded by beautiful views. I love dogs, and regularly pester my boyfriend for one – fingers crossed he gives in soon!