Catering

Brightwater’s commercial catering operation is a centralised service, providing healthy meals to our residential aged care homes and to external clients, including Meals on Wheels and other care providers.

In 2020/21 we made over 550,000 meals.

COVID-19

During periods of community transmission of COVID-19 in Western Australia, our catering team successfully established A and B teams, operating opposite shifts as each other as a risk mitigation strategy to ensure continuity of service.

We also produced back-up meal supplies, with two 40-foot containers of food, enough food for a period of eight weeks.

As an additional risk mitigation strategy for both parties, a Memorandum of Understanding with Amana Living’s central catering business was enacted, so we could support each other should either of us require it.

Reimagining the Meal Experience

In 2020/21 we progressed our project to ‘Reimagine the Meal Experience’. As part of this we launched a new menu, providing not only more choice for our residents, but also ensuring all textures and tastes can be catered for.

The new menu format includes four menus, catering for different texture requirements, with photos and an easy-to-follow ordering form.

The Reimagining the Meal Experience project has a strong emphasis on creating a more enjoyable meal experience for all, whilst ensuring nutritional requirements are met for all residents, including those with co-morbidities and chronic disease.

Food safety

A complete review and update of each of our home’s food safety plans was completed and as a result we launched a new easy to understand and use food safety system.

Our catering division’s central kitchen Hazard Analysis and Critical Control Points (HACCP) plan was also reviewed to reflect the changes in production.