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Linen
In 2020/21 Brightwater Linen continued to provide services to customers across both metropolitan Perth and regional Western Australia, including hotels, restaurants, care facilities, hospitals and in the mining sector.
This year we continued to expand our regional client base in Kalgoorlie, the South-West and Geraldton. In Geraldton we secured seven new clients this financial year, including assisting several hotels as they managed the aftermath of Cyclone Seroja. In 2020/21 we also secured the linen services contract for the TFE Hotel Group, representing approximately 800 accommodation beds.
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COVID-19
COVID-19 has had a significant impact on the operations of Brightwater Linen.
With lockdowns and restrictions on interstate and overseas travel, this has seen large fluctuations in linen requirements. For example, during one week this year we provided 200 tonnes of processed linen to our clientele, and a week later, just 78 tonnes across the entire customer base.
Throughout this time, we have continued to respond and flex to minimise business impact, with staff being deployed to other parts of the organisation as required.
Partnering with Support Centre Workshops
In 2020/21 we commenced a partnership with other care organisations, including Activ, through their Support Centre Workshops. These partnerships focus on the processing of small linen items. This is not only helping with employment opportunities across the disability services sector, but also assisting in streamlining our linen operations.
A central store
Last year we provided and managed a central store of outbreak PPE for the entire organisation. Based on the success of this model, this financial year we have expanded it to become a central store for all equipment. This means any excess equipment or equipment not in use can be stored at our Malaga base and the inventory of equipment can be drawn on by our homes as required. This has seen an increase in storage space at our homes, but also ensured all homes have easy access to equipment they need, when they need it, maximising equipment use.
New record week achieved in April 2021, with 210 tonnes of linen washed
20 new clients in 2020/21
