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Brightwater Care Group
Our Operations In 2020/21 we reviewed the structure of our Operations business and announced the new position of Chief Operations Officer in April 2021 to drive improvement across our core business and support staff working at our sites. The new structure combines our key business areas of residential aged care, disability services, clinical excellence and quality and information.
COVID-19 response The COVID-19 pandemic continued to have a significant impact on our business this last year. Our preparation, and swift response to each change – whether it was health directions, border restrictions, lockdowns, or the COVID-19 vaccination rollout – has meant we have continued to reduce the risk to our clients and staff and kept all key stakeholders informed during each changing stage. As part of our pandemic response, we put in place a central dashboard, reporting daily on testing, PPE stores and staff training. We also procured a central stock of outbreak PPE, put in place extra staff to act as concierges; performed increased cleaning; and ensured more weekend activities for residents during periods of visitor restrictions across WA.
