Helping teams work smarter during tough times

Very soon, we’ll all have to learn to navigate some very stormy economic conditions. Contact centre managers will have do do more with less; and it’ll be a tough job finding ways to help their staff and customers overcome three difficult challenges:

· A steep rise in business costs

· A looming recession

· A worsening cost of living crisis

Brands will find it challenging to create and maintain high performing contact centres, and may need to weather the storm by focusing on:

· Applying behavioural science to improve team performance

· Adapting to meet the needs of a younger workforce

· Reviewing the KPIs they use to monitor their business success

· Using new technology wisely