INVOLVE THE RIGHT PEOPLE AT THE RIGHT TIME • Project sponsor: Typically, the project sponsor is responsible for the process being analyzed. A crucial key to success is making sure you involve For example, if the procurement process is the right people. Equally important is bringing under inspection, the chief procurement officer, people up to speed on the project at the right time. or the process owner of your organization’s This may be at different stages for different people procure-to-pay process, is likely to be the projand almost certainly will mean different levels of ect sponsor. If not, they will certainly be one of engagement, but everyone involved should share the key stakeholders. a common commitment to the project and be • Process expert: The process expert knows the aligned with the project goals. Usually, each prodifferent variations of the process and usually cess mining project includes someone in each of already has a general sense of how the process the following roles, though sometimes multiple is executed. Process mining supplements this roles may be held by the same person: by introducing an additional focus on facts, rather than feelings, thereby driving process analysis and improvement. The process expert should initiate the discussion around interestA NOTE ON CONSULTANTS ing findings from the data, investigate unexpected outcomes, and monitor the success It can be tempting to rely on external consulof any actions taken. tants when embarking on a large-scale process • Business analyst: The person in this role works mining initiative. Although some of the roles closely with the process expert; in fact, both outlined below could be filled by a consultant, roles could potentially be filled by the same this is by no means a requirement. After all, an person. In either case, the business analyst effective process mining initiative collects your should drive the process analysis and initiate a own data using your own IT landscape, interdiscussion around the insights gained through rogates your own processes, and ultimately the process mining project. shapes your own business. With effective • Data expert: The “footprint” of any given proplanning and the right software support, cess that exists in an organization’s IT landscape process mining is a task that any business has needs to be extracted and transformed so that the capacity and capability to take on alone. it can provide answers to questions about the way that process is performing. Therefore, a data expert who knows both the process and the IT system is required. The main activities of the data expert are the adaptation and configuration of process mining to the requirements of an organization’s IT landscape through a connector, as well as data extraction and transformation for customized processes or systems.
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