Responsibility with customers

Corporate governance Responsible and sustainable production Biodiversity Management Mitigating climate change Project Star GRI Content Summary

Responsibility with

customers GRI 103|416

In 2019, Bracell Bahia’s sales were aimed at customers in the private and public sectors, mainly in the textile and chemical industries, whose beneficiaries are the end consumer and the food, automotive and textile industry. Bracell São Paulo’s sales were mainly to the private sector, to customers operating in the packaging and special papers, tissues, and printing/writing paper segments, with the textile and graphics industry as final beneficiaries, in addition to final consumers. SALES BY DESTINATION GRI 102-6

BRACELL SP CHINA: 62%

BRAZIL: 30% OTHER COUNTRIES: 8%

BRACELL BA 98.8% of Bracell Bahia’s sales volume were exported:

CHINA: 69% UNITED STATES:19% EUROPE: 6% MEXICO: 4% OTHER COUNTRIES: 2% 1.2% of the total produced was sold to the Brazilian market.

HEALTH, SAFETY, AND ENVIRONMENT GRI 103|417, 416-1, 416-2, 417-1, 417-2

The pulp produced by Bracell present no potential risks to health, safety, and the environment. Information about the company’s products is available to customers through the Chemical Product Information Sheets, with versions in Portuguese, Spanish, English, German and French. They meet the standard of the Globally Harmonized System of Classification and Labelling of Chemicals. As in previous years, in 2019, no non-conformity was recorded related to impacts on health and safety throughout the pulp life cycle.

Although it is Cerflor certified, the company has chosen not to use the seal corresponding to this standard and is therefore exempt from specific labelling requirements determined by it.