HEALING HERE AT HOME
WHAT WE MEAN
BY QUALITY
The concept of quality means many different things to different people. To a patient, quality is a feeling, an experience of confidence and comfort that comes with trusting one is in good hands and that the care one is receiving is compassionate and correct. That is how we want all our patients to feel. Here at the hospital, we ensure that experience of quality care by basing our care on measurable standards. When we talk about quality patient care we are talking about ensuring that patients receive care that is evidence-based and represents the best practice standards within the healthcare delivery system. It means that you can come to the hospital and be confident that you are receiving care that meets or exceeds state and national benchmarks. The hospital is always working to improve the quality of the patient experience and care. We are now in process of implementing the Electronic Health Record. This will improve your care by allowing your physicians to access your health record in their offices to ensure that continuity in your care is maintained. It hardwires into the documentation system, those national best practices and evidence-based healthcare practices that will ensure that your care will be seamless and of the highest quality.
20 Sonoma valley hospital
The Electronic Health Record is being implemented under the direction of Chief Medical Officer Robert Cohen M.D., and Director of information Services, Fe Sendaydiego, by the team shown opposite. The EHR will also make it easier for the hospital to track clinical outcomes of care and identify areas in need of improvement. Leslie Lovejoy, Chielf Quality Officer
Above: Nurse Navigator Janet Alexander, R.N., sees to the comfort of new knee recipient, Louise Cavallo. Opposite: Electronic Health Record project leaders Dr. Robert Cohen and Fe Sendaydiego (3rd and 4th from left) with the Clinical Project Team.
