CCR-Sept Oct 2015

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Kelsey Balk, President of Level Office Management

Joe Bakhos Level Office Director of Development

Exclusive Inside: Why learning across multi generations matters See who made our Facility Maintenance and HVAC reports How improved maintenance and operations help LEED status Check out our


Magazine and Supplement inside Also featuring Coverage for Commercial Building Executives Summit

Building tomorrow’s leaders How Level Office is helping house today’s entrepreneurs Official magazine of

September/October 2015 •


Who Doesn’t Like The Feeling of a Job Well Done? Johan Bohlmann and Alex Rogers AC•Tech Field Operations


pecifier, contractor, architect, installer, project estimator, material purchaser, product manufacturer, building owner. We all feel the satisfaction when a project comes together as planned ... and our reputations go up a notch. That’s why AC•Tech puts so much emphasis on actually, physically “being there” when it counts. It’s one thing to manufacture specialty coatings that have been engineered to perform. It’s quite another to invest in the technical expertise and field experience necessary to make these coatings actually meet the FIELD performance SPECIFIED. It’s one thing to provide a toll-free number to respond to problems and warranty claims after something goes wrong. It’s quite another to work with a specifier to design an appropriate system, to counsel a project manager in the most cost-effective application

protocol, and to train installers to overcome an unexpected concrete slab issue before it cascades into a catastrophic flooring failure. So, we may advertise that AC•Tech “specializes in preventing excessive moisture, alkalinity, and oil contamination from causing commercial flooring failures in renovation, remodeling, and tenant improvement projects.” And we may try to hype our industry awards for product and process innovation in moving moisture mitigation to Division 3 in ground-up, fast-track construction projects. But, our measure lies in our attitude. We believe that helping everyone to do it right the first time is what builds success, reputation, and that “atta boy” feeling when all is said and done. And who doesn’t like that feeling?

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September/October • 2015 Vol. 14, No.5




Cover and feature photos by: Liz Solan Photography


24 Building tomorrow’s leaders How Level Office is helping house today’s entrepreneurs

126 Pure Platinum Improved maintenance and operations create best-in-class LEED status

134 Limitless 88 Breaking bread Why tile and stone opportunities Working across generational boundaries abound in today’s marketplace 108 Making business brighter What does your parking Saving money through energy efficiency 138 lot say about you? Your guide to knowing when it’s time to repair or replace




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September/October • 2015 Vol. 14, No.5 SPECIAL COVERAGE

Industry Events 18 Commercial Construction & Renovation People – Pittsburgh 20 2015 Commercial Construction & Renovation Summit – New York City




62 The watchers See who’s doing what in facility maintenance

74 The leaders Report provides insights in to today’s HVAC leaders


Commerical Kitchens 91 Like family Tracking Heartland Restaurant Group’s key to success 102 Top Chefs Lessons learned collaborating on a high-end overseas restaurant Federal Construction 112 Comfortable, affordable healthcare Inside the improvements at Missoula, Mont.’s Community Cancer Care facility


122 Gimme me some water The R&D Tax Credit aspects of desalination plant design


Editor’s Note

12 Industry News 142 Perspective 146 Commercial Construction & Renovation Data 148 Ad Index 149 Calendar 149 Product Showcase

111 4


150 Publisher’s Note





by Michael J. Pallerino

Connecting the dots “Great stories happen to those who can tell them.” – Ira Glas


ou tell stories every day. Each of your projects – whether you are building new structures, renovating older ones or delivering any of the components that go into either

– is part of the story your brand delivers to your customers.

It’s about connecting the dots. That’s what our industry continues to do so well. That’s why, after a blinding recession that knocked us to our knees, we jumped back up and pushed back. These stories continue to be so inspiring. Companies that did more with less. People who find better, more efficient ways to get the job done. Brands that survived when survival was the only option available.

Connecting the dots isn’t always about telling your customers what you do (they know that). It’s about showing them what you stand for. Sit in on any of the roundtables we hold during our Commercial Construction & Renovation Retreats or Summit, and you will hear some of the industry’s leading executives from leading brands share success stories about the products and services they deliver. Maybe that’s why storytelling is so important today. Defining your brand’s true purpose. Helping to build retail, restaurant and hospitality communities. Delivering value. Overcoming obstacles. Everybody can relate to the story when it ends with everybody executing what was promised.

Your customers know. That’s why they’re still in your corner. Standing together and delivering on the promises we make every day is what makes good brands and good people stand out. So, what’s your story? What do you tell your customers when they need their projects delivered on time and under budget? More than likely, it’s the story that helps engage them, builds trust and shapes the future of your relationship. Connecting the dots isn’t always about telling your customers what you do (they know that). It’s about showing them what you stand for. That’s the real story. CCR

Michael J. Pallerino is the editor of Commercial Construction & Renovation. You can reach him at 678.513.2397 or via email at

We want to hear from you At Commercial Construction & Renovation, we’re always looking to showcase the best of what our industry is doing. If you have a project profile or a fresh perspective on how to keep our industry positively moving forward, shoot me an email at We’d love to take a look.




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EDITORIAL EDITOR: Michael J. Pallerino 678.513.2397 • SENIOR ART DIRECTOR/AD PRODUCTION MANAGER: Brent Cashman 404.402.0125 • CONTRIBUTING WRITER: Ron Treister • 772.232.6614 SCC MISSION Preserve 3.12:Eagle qrt pg FINAL


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David Corson •



678.765.6550 (fax) 678.765.6551 SUMMIT DIRECTOR David Corson • 678.765.6550 (fax) 678.765.6551 CCRP MEMBERSHIP DIRECTOR: Kristen Corson • 770.990.7702

Building REI’s new flagship store in the landmark Puck Building, New York City, required great efforts to preserve and honor the historic building elements while meeting the needs of a modern retailer. Our experience and commitment helped create a unique blend of the historic and the new.

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EDITORIAL BOARD RETAILERS AARON ANCELLO TD Bank VP Regional Facilities Manager AVP New England SEAN COAKLEY Director of Facilities Ann Inc. DAVE CRAWFORD Vice President of Store Planning and Construction DSW Shoes BROOKS HERMAN Project Manager of Construction Academy Sports + Outdoors STEVE KOWAL VP Construction & Property Management Hibbett Sporting Goods BOB MEZA Senior Construction Project Manager Target JOHN MIOLOGOS Director, Store Standards Store Design and Planning Walgreens Company BRYAN NOVAK Sr. Director of Engin eering, Estimating, Quality Assurance Wal-Mart Stores DAVID OSHINSKI Director of Construction Home Depot JERRY SMITH Head of Construction Bluemercury JANIS WILLIAMS Director of Store Facilities Tuesday Morning ERRAN THOMAS ZINZER Senior Manager Real Estate Services, Construction & Design


RESTAURANTS MIKE HUDSON Director of Construction CEC Entertainment GREGG LOLLIS Director, Restaurant Development Chick-fil-A BOB WITKEN Director of Construction & Development Rave Restaurant Group DAVID SHOTWELL Director of Construction Bojangles’ Famous Chicken ‘n Biscuits RON BIDINOST Senior Director of Franchise Operations & Administration Marie Callenders Restaurant & Bakery LLC

HOSPITALITY JOHN COOPER Senior Vice President Development RB Hotel Development JOHN LAPINS Vice President, Architecture & Construction Starwood Hotels & Resorts Worldwide, Inc. DENNIS MCCARTY Vice President, Technical Services, Construction InterContinental Hotels Group, the Americas GARY RALL Vice President, Resort Renovation & Design Wyndham Vacation Ownership RICHARD SENECHAL Executive Vice President, Facilities Loews Hotels ROBERT RAUCH President R.A. Rauch & Assoc. Faculty Assoc., Arizona State University

RICK TAKACH President and CEO Vesta Hospitality PUNIT R. SHAH President Liberty Group of Companies


President Schimenti Construction


Senior Vice President, DTZ STEVE JONES

International Director JLL MIKE KRAUS Principal Kraus-Manning

LU SACHARSKI Vice President of Operations & Project Management Interserv Hospitality Solutions JIM SHEUCHENKO

President Property Management Advisors LLC


Executive VP & Director of Hospitality HKS


Managing Director Big Red Rooster



Principal Trident Sustainability Group JEFF ROARK Principal/Partner Little JEFFREY D. MAHLER Vice President L2M JIM STAPELTON Vice President FRCH Design Wordwide HUGHES THOMPSON Principal GreenbergFarrow FRED MARGULIES Director of Retail Architecture Herschman Architects STEVEN MCKAY Senior Principal DLR Group GINA NODA Noda Retail Consultancy

ADA BRAD GASKINS Principal The McIntosh Group

ACADEMIA MIKE AUTENRIETH Academic Director Culinary Arts/Hospitality Management The International Culinary School at The Art Institute International Minnesot DR. MARK LEE LEVINE Professor Burns School/ Daniels College University of Denver

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AroundtheIndustry Retail

Dick’s Sporting Goods

Dick’s Sporting Goods’ new activewear format Chelsea Collective opened its first store, with a mix of national- and smaller-brand yoga wear and other sporty fashions aimed at winning over women looking for athleisure styles.


Walgreens will open a store in the former Sears location on State Street in the Loop. The store, set to open next spring, will occupy 15,000 square feet of space at 2 N. State. Sears closed its store there in April 2014.


Nordstrom will debut a new seasonal in-store boutique dubbed SPACE at three of its flagship department stores, and roll out the concept at a fourth store next month.

Restoration Hardware

Restoration Hardware plans to roll out two new retail concepts, RH Modern collection and RH Teen, this fall. The retailer operates 67 galleries and plans to open next-generation large-format stores in four markets by the end of the year.

L.L. Bean

L.L. Bean plans to open a store outside of Kansas City, Kansas, later this year, marking the retailer’s 26th bricks-and-mortar store outside Maine and the latest in a series of expansion announcements.


Germany-based grocery chain ALDI, which operates 1,400 stores in the United States, expects to grow its portfolio to 2,000 stores by the end of 2018.

Whole Foods

Whole Foods Market plans to debut its “off-price” concept with five 365 by Whole Foods Market stores next year and 10 in 2017.


Mobile bicycle repair franchiser Velofix has opened nine new locations in the United States and expects to have 55 a year from now. Three of the new franchise locations are in California, and the rest are in Colorado, Hawaii, Ohio, Oregon, Texas and Washington state. The company also plans to add franchises in Australia and the UK.


UK-based Primark will open its first U.S. store in Boston. The retailer operates 287 stores in Europe.

Restaurants Shake Shack

Shake Shack will open its first Tokyo unit this winter in the Meiji-Jingu Gaien park. The Meiji-Jingu Gaien Shack will build on Shake Shack’s history of creating restaurants with innovative, forward-thinking architecture and design.

Caribou Coffee, Einstein Bros.

Caribou Coffee and Einstein Bros. Bagels are being merged into one location in Colorado Springs, Colo. Both Caribou and Einstein Bros.’s parent, Einstein Noah Restaurant Group Inc., or ENRGI, are owned by German private-equity firm Joh. A. Benckiser Group, which plans to open about 20 of the co-branded units before the end of 2015. Of those, 10 will be new locations and the rest will mostly include existing Einstein Bros. units that will be converted.

Wok Box

Wok Box Fresh Asian Kitchen has signed a master development agreement for 50 stores throughout the mid Atlantic. The agreement marks the largest deal to date for the Canadian-based fast casual chain known for offering cuisine of 10 different Asian countries.

Panda Express

Panda Express hopes to replicate its national success in New York City, where it will open two eateries next month. The buffet-style chain, which operates 1,800 restaurants nationwide, closed its only Manhattan eatery in 2001 after four years. The chain faces a challenge in a city where authentic mom-and-pop Chinese restaurants have set the standard for decades.

Johnny Rockets

Johnny Rockets will open its first Johnny’s Burger Factory restaurant in Buffalo, N.Y., this week. The concept has a higher-end menu than Johnny Rockets restaurants, with craft beer, premium-priced burgers and touchscreen kiosks for ordering.

Taco John’s

Taco John’s plans to build 15 franchises throoughout Indianapolis. Michael House, real estate developer and operator of two BoomBozz Craft Pizza and Taphouse locations, has signed a five-store agreement with an option for an additional 10 units.

Hospitality Best Western


Xenia Hotels

Regent Hotels & Resorts

Best Western International plans to expand its Vib boutique hotel brand with five additional hotels expected to open in 2016. The boutique properties will be located across the United States, including Los Angeles, Little Rock, Ark., and a second Miami property. Xenia Hotels & Resorts has acquired a fee-simple interest in three boutique hotels for $245 million. Located in Portland, Ore., Santa Barbara, Calif., and Philadelphia, the properties will be managed by Kimpton Hotels & Restaurants.


The Shore Club in Miami Beach, Fla., has tapped Fasano to operate a new hotel and condominium. This will be Fasano’s first non-South American project. In addition, Fasano plans to open a property in New York in 2018, about a year after the Miami hotel debuts. Regent Hotels & Resorts is pursuing expansion plans, adding at least four properties in the next three years.













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Going all out Chelsea Collective sets sights on growing women’s market


he Girlfriend Lounge. Ballet barres and treadmills. Free alterations on your workout apparel. If it sounds like you’ve gone to workout heaven, you’re not as far away as you think. Dick’s Sporting Goods new activewear chain, Chelsea Collective, is making a big play for the booming athleisure market with its first stores in Fairfax County, Va., and Pittsburgh. Today, sales in the athleisure market have soared 21 percent to $18.5 billion in the year ending June 2015, according to NPD Group. That’s why the store is designed to separate itself from its competitors with services such as the Girlfriend Lounge and fresh merchandise every two weeks to make sure customers are constantly seeing pieces that reflect of-the-moment trends.


doesn’t always mean


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These stores make a very big difference to the brand. The company really gets the customer journey is about all the ways people engage with the brand over a lifetime, not just where they make the transaction. – Andrea Weiss, retail consultant and founder of the O Alliance, on Nike’s new store format, which focuses on product innovation and personal service

Fast casual fever W

hile the number of independent U.S. eateries may have slipped 3 percent, the number of fast casual chains continues to soar. According to the NPD Group, the number of fast casual chains grew 7 percent, with independents accounting for about 54 percent of all eateries.


The number, in billions, that investment in hotels pulled in during the first half of 2015, according to a report by JLL Hotel & Hospitality. The report also shows that private equity and investment funds, particularly from North America, will continue to actively target European hotel investment opportunities.


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Healthcare’s new twist H

ere’s a new twist in the ever-changing world of healthcare. Walgreens Boots Alliance (WBA) recently announced it will open up to 25 new retail clinics in Oregon and Washington. The collaboration calls for Walgreens’ partner, Providence Health & Services, a large hospital operator in the Seattle and Portland areas, to own and operate the clinics inside Walgreen drugstores throughout the northwestern United States.

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The move is the latest in the evolution of the retail pharmacy, which continues to move beyond prescriptions into the provision of healthcare with clinics staffed by nurse practitioners. In the past, Walgreens, like CVS Health (CVS), has staffed its clinics with its own employees or nurse practitioners, which work directly for the pharmacy chains. CVS said it owns, operates or provides management for all of its 1,000 MinuteClinic locations. By having the clinics owned and operated by the health systems, Walgreens and Providence executives say they hope to bring a more coordinated approach to healthcare services to tens of thousands of patients in the northwest part of the United States. The clinics inside Walgreens will be connected into Providence and its affiliates’ electronic health record systems to “create a seamless experience no matter where patients choose to access care.”

It is a slightly literal example of the ‘living like a local’ trend – where an apartment is often just a place to sleep, and the public spaces are where one spends the majority of their time. – Gray Shealy, executive director of the Master’s of Hospitality Management Program at Georgetown University, on the rise of microhotels

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Welcome to the ‘Burgh CCRP heads to the Steel City


ith the Pirates playing just down the road and the Steelers and Penguins ramping up for the start of their respective seasons, the Commercial Construction & Renovation People (CCRP) crew headed to the Juniper Grill in Cranberry to network the night away. If you’re looking to meet and greet at one of the best networking gigs in town, call Kristen Corson today at 770-990-7702 or via email at Karen MacCannell, The McIntosh Group; Brian Villeneuve, 3M; Matthew Boynton, Heartland Restaurant Group; Matt Frank, Fortney & Weygandt; Jill Olson, 3M


Fortney & Weygant

Marco Contractors

Advance Auto Parts

Global Partners Group

Mats Inc

Burlington Stores


Rectenwald Brothers Construction


Heartland Restaurant Group


Chain Store Maintenance

LaMarca Construction

Singleton Construction

Columbia Forest Products

LGA Partners

The McIntosh Group

THANK YOU TO OUR SPONSORs: Rectenwald Brothers Construction 16 Leonberg Road Cranberry Township, PA 16066-3602 (724) 772-8282 Art Rectenwald / President



Rockerz, Inc. 100 Commonwealth Dr. Warrendale, PA 15086 (724) 553-3854 Robert Smith/Director of Business Development







1. Samra Savioz, Marco Contractors; Paulette T. Burns, LGA Partners 2. R ectenwald Brothers Construction team: Kimberly Orr; Jim McCaffrey; Art Rectenwald; Amanda Siemen; Tim Aubel 3. D an Peno,Ceso; Kirk Stateson, Identity Management Signs; Seth Shafer, Ceso

4. Richard Poindexter, Columbia Forest Products; Brian Stiles, Rockerz Inc.; Robert Smith, Rockerz Inc. 5. Brian Villeneuve, 3M; Ryan Wojtczak, LaMarca Construction 6. Gary Allen, Advance Auto Parts; Amy Fonzi, Fi Companies; Brad Gaskins, The McIntosh Group





Go west... CCRP converges on the City by the Bay


t’s just doesn’t get any more majestic than the City by the Bay. Setting up shop in the famed Financial District, the Commercial Construction & Renovation People (CCRP) event networked in grand style – at Harringtons Bar & Grill. The historic haunt, opened in 1935, was once the favorite of regulars that included sea captains, steam ship executives, seafarers, laborers, produce workers, longshoremen and printers. And the traditional lives on. If you want in on the action, contact Kristen Corson at 770-990-7702 or via email at Tina Dominguez, 3M; Paul Alarico, Re-AL; Tiffany Garcia, Coit Cleaning & Restoration Services; Jim Agresta, JA Carpentry Inc.




Cycle Gear


Fi Companies

Chestnut Co

Fred J. Schmidt & Associates


Identity Management

Inside Edge JA Carpentry, Inc. JLL Levi’s Mats Inc Porcelanosa USA



Re-Al See’s Candies Sephora Smitten Ice Cream Toto USA

JA Carpentry, Inc. 4444 Scotts Valley Dr. #8C Scotts Valley, CA 95066-4529 (201) 838-7903 James Agresta, President









1. E mal Dawson, Coit Cleaning & Restoration Services; Sayo Seelenbacher, Porcelanosa USA; Shawn Aghababian, Coit Cleaning & Restoration Services 2. A nn Collins, JLL; Andre Lucero, Amerlux; Chen Sapirstein, Chestnut Company


3. Tim Theroux, Mats Inc; Kirk Stateson, Identity Management Signs; Ed Lawler, Fi Companies 4. Kathleen Houlehan, TOTO USA; David Corson, CCR 5. Robert Davis, AmGraph; Wendy Sabine, AmGraph


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Kelsey Balk and Joe Bakhos stand in the lobby of Level Office’s 318 W. Adams location.



Building tomorrow’s leaders How Level Office is helping house today’s entrepreneurs ​By Michael J. Pallerino


t’s all about taking chances, right? It’s about finding what path you want to take, and then setting a course for that path. Take a look around, and you will find that at the heart of every vibrant

business community is the small business community. That’s what makes Level Office the entrepreneurs’ best friend. If you want an office space that speaks to the culture of your company and within the guidelines of your budget, Level Office is your go-to source. The Chicago-based company provides fully furnished, amenity-rich workspaces with 100 MBPS fiber internet & WiFi in multiple prime locations. Budget-friendly private offices. Virtual offices. Temporary offices. Co-working, meeting or event spaces. You need it – or want it – and Level Office can deliver. Commercial Construction & Renovation sat down with director of development Joe Bakhos to get his take on the Level Office concept and what the road ahead holds.

Give us a snapshot of today’s retail marketplace.

We’ve come a long way since the last recession and I believe the commercial retail marketplace is generally in good health. At an eight-year high, consumer confidence continues to fuel the retail resurgence. But, as with many industries, the proliferation of mobile phone technology has clearly introduced some disruption into the marketplace, especially in consumer goods. Retailers that adapt to this paradigm shift can come out in a much better position, while those that are complacent run the risk of becoming obsolete.




Level Office’s 318 W. Adams location features a 16th floor coworking and lounge area.

Define your business model.

Like the retail marketplace, the office market is experiencing a paradigm shift. Level Office was conceived as a departure from the traditional office model in order to fulfill the demand for smaller, more flexible workspaces. By providing small businesses big business amenities, Level Office strives to support growth and facilitate synergies among the companies it serves.

What trends are defining your business landscape?

This year, Millennials officially surpassed Baby Boomers as the largest generation in the America. They are leading the re-urbanization trend and have become the largest component of the U.S. workforce. This movement is changing the way people live, work and play in our urban cores. This generation’s greater propensity to pursue creative and entrepreneurial careers is generating demand



Renovating a Trenchwork. ConCRete Slab? Renovating a PRoCeed CautiouSly.

Frequently Required. ConCRete Slab? By Mac Krauss Always a Pain! PRoCeed CautiouSly.

By providing small businesses big business amenities, Level Office strives to support growth and facilitate synergies among the companies it serves. for smaller, more flexible office options, a divergence from the conventional commercial office model.

What is the most pressing item on your to-do list?

Close the feedback loop. In order for Level Office to continue to evolve and provide the best possible product offering, it is particularly important that we maintain a close connection with our clients and routinely solicit feedback. In turn, development must then work with operations and close the customer feedback loop to incorporate the voice of the customer and continually refine the business model.

How has business been over the past year overall?

Our early stabilization and success in Chicago has opened the door to scale and expand into several new markets this year. In the past year, we have delivered two locations in Houston,

Silicates are used to good effect By Mac Krauss Mac Krauss & Alex Rogers in the finishing of hardened AC•Tech Substrate Sleuths concrete floors for warehouses, Silicates are used to good effect plants, and other Manymanufacturing of the contractors we work with have commercial, institutional and in the finishing hardenedprojects slab-on-grade tenantof improvement industrial facilities. Silicates also that require Trenchwork. concrete floors for warehouses, contribute to the “shininess” manufacturing plants, and Fast casual restaurants moving into other what had of concrete polishing systems been retail spaces – satellite medical commercial, institutional andlabs and are sometimes used quite repurposing office complexes – retail chains liberally. industrial facilities. Silicates also expanding into small warehouses and autocontribute the “shininess” service centersto –the hotels converting conference However, presence of these areas into higherpolishing revenue generating guest of concrete systems silicates must be carefully rooms – and hospitals upgrading facilities for andconsidered are sometimes used quite when converting a new medical and diagnostic equipment. hardened or polished concrete liberally. Digging trenches in existing concrete slabs is floor to a resilient flooring almostsystem. always Silicates required when water, sewage, can become theneed presence these orHowever, drainage lines to be installed, replaced, serious bond breakers forofeven orsilicates extended. Trenchwork is alsoadhesive, required the highest performing must be carefully whenepoxy, installing chases for new high or electrical urethane. considered when converting a voltage supply lines, piping for new radiant heat hardened or polished concrete systems, or footers for new load-bearing walls. If you’re working with a floor to a resilient flooring Beyond being temporarily and noisy, renovation or tenantdusty conversion system. Silicates can become trenching itself is a rather straight-forward project where silicatehave use is even process. the trenches been dug seriousAfter bond breakers for even remotely suspected, it is best to have and the pipes, drains, or electrical lines the put highest performing adhesive, been take ina place, the core trenches refilled concrete and are send it epoxy, or urethane. with an approved concrete mix. to an independent lab for forensic That’stesting. when the pain starts.

If you’re working with a To learn more and finish this renovation or tenant conversion article, visit us online at: project where silicate use is even remotely suspected, it is or best to take a concrete core and send it to an independent lab for forensic testing. To learn more and finish this article, visit us online at: or CIRCLE NO. 16



BUILDING TOMORROW’S LEADERS one in Dallas, and another in Charlotte, with several more in the pipeline. It has been very rewarding to be part of the Level Office team and its strong growth.

What are your customers looking for today?

Our clients come to Level Office for a variety of reasons, but the resounding drivers are our central location, modern workspaces, and our transparent price structure.

What drives their decisions to work with Level Office?

Our clients are savvy, pragmatic entrepreneurs looking for flexible, sophisticated workspaces in great locations. Level Office provides these clients with amenity-rich, technologically infused, work environments with fiber internet connectivity – all at a

The lounge area at Level Office’s 73 W. Monroe location.

Our clients are savvy, pragmatic entrepreneurs looking for flexible, sophisticated workspaces in great locations.

Glass walls make the offices feel spacious and bright.



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BUILDING TOMORROW’S LEADERS reasonable price that aims to supports the community and small business growth.

Are you optimistic about the road ahead?

Yes. Since its inception, Level Office continues to refine its business model to better serve its clients and more efficiently deliver workspaces with amenities that they demand.

Level Office has continued to make refinements to the business model that serve to further delight our customers and more efficiently deliver workspaces and amenities that our clients demand. What does “green” mean today (and to your customers)? Today, being “green” is more than just chasing LEED points for a plaque. As real estate developers, business owners and fiduciaries to our investors, we must ensure that all of our “green” investments drive the triple bottom line, optimizing social, environmental and financial performance measures.


Clients enjoy the combination of privacy and open space that Level Office offers.





Today, being “green” is more than just chasing LEED points for a plaque.

Get to know ... » Joe Bakhos

Director of Development • Level Office

What’s the most rewarding part of your job? Working in a vibrant environment filled with dynamic entrepreneurs that are interacting in – and with – a workspace I had a part in creating What was the best advice you ever received? When one of my early mentors was trying to explain the Project Management Triangle, he told me that in development, “You have three options – fast, good, and cheap. You can pick any of the two you want, but never all three…” I’m still working on proving him wrong. What’s the best thing a client ever said to you? While walking one of the properties with the CEO, we had a client approach us and not only express her love for the workspace, but also how much she enjoyed the vibrant community and culture of camaraderie it fostered.

Given that, we continually integrate green efficient technologies into all of our centers, from the reclaimed construction materials to the FFE. Most importantly, all of our spaces involve the adaptive reuse of existing and, in many cases, the restoration of historical structures. As Carl Elefante, nationally recognized sustainability architect, brilliantly said, “The greenest building is one that is already built.”

What should people expect from the Level Office brand moving forward?

While we continue to expand and enter several new markets in the coming months, we will continue to refine our business model and improve our product offerings to incorporate customer feedback and cater to consumer demand. CCR


What are the three strongest traits any manager should have? An effective manager should encourage new ideas, be an active listener and facilitate a collaborative atmosphere. What’s your favorite vacation spot and why? When I can plan a quick getaway, I find solace from the brutal Chicago winters in Puerto Vallarta, Mexico. Quick flight in and out, guaranteed good weather, restaurants, sand, sun, etc. What book are you reading now? After a couple years of encouragement, my wife finally convinced me to pick up “Strong Fathers, Strong Daughters.” I’m hoping it will give me some tips on how to safely navigate a household of women. How do you like to spend your down time? When I find time to get away from everything, I find refuge in my garage working on vintage cars.





Marriott Riverwalk downtown San Antonio, TX

January 20-22, 2016.


Riverwalk Tour



Contact David Corson 678.765.6550 or e-mail End-Users (retailers, hoteliers, restaurateurs, etc.) will receive complimentary hotel, airfare, transportation to and from airport, and food and activities, or contact David Corson for an affordable registration rate. Wednesday, January 20th, 2016: • Afternoon check-in and Alamo Tour. • 6:30-9:30 PM: Welcome Reception/Table Top Exhibit with Dinner. Thursday, January 21st, 2016: • 7:45 - 8:45 AM: Breakfast buffet with Round Tables discussions & Speaker. • 9:00 - 10:15 AM: AIA Seminars. • 10:15 - 10:45 AM: Coffee Break. CIRCLE NO. 20

Grace Daly, ShopTalk 360 Erran Zinzer, US Cellular

Friday, January 22nd, 2016: • 8:00- 9:00 AM End User Breakfast Only. • Hotel Check out and Riverwalk Boat Tour in 9:30 AM. • Early Afternoon Flight Home. • 10:45 - Noon: AIA Seminars. • 12:15 - 1:45 PM: Plated Lunch with Speaker. • 2:00 - 5:30 PM: One-On-One Appts. • 7:00 - 10:00 PM: Gala Reception at The Knibbe Ranch.

CCRS 2016 Advisory Board members: Anthony Amunategui, CDO Group Craig Weber, Carney Contracting Services

David Fields, Southwest Signs John Stallman, Lakeview Construction

At Marriott Riverwalk January 20-22, 2016 Downtown San Antonio, TX


Seminars 10:45 AM - Noon

Dawn Hollingsworth Steve Pollard

James Benham

Design Director, BOLD

CEO, JBKnowledge, Inc.

Design is a key component of financial success. Design leadership factors into every aspect of service or products and says everything about your brand. In this seminar we will examine some of the premier leaders in design and be prepared for some surprising information. Why does one hamburger cost $10 when another is $6? It isn’t only in the beef!

Managing Director, JLL

Brand Transformation Panel Discussion. Listen to a panel of industry experts and corporate executives discuss when and why a brand should change. Who should be involved and what distribution channels and brand assets are may be effected. Hear about successful brand transformations and what you can do to make sure your next transformation is a success.

Jim Harkin

James will review a brief history of virtual reality, augmented reality, and wearable devices; explore how drones are introducing builders to data mobility, visualization, access, and efficiency on projects; and analyze case studies of how industry leaders are using innovative technology to inspire collaboration and design.

Senior Vice President, Principal FRCH Design Worldwide

Repurposing Anchor Space: Creating new experiences for Retail, Restaurant, Entertainment or Hospitality. FRCH will share insights and lessons learned from experience and expertise in project work relating to reimaging the use of a shopping center’s anchor space.

Please select one in each time slot: Seminar 1

Seminar 2

Seminar 3

Seminar 4

Breakfast Round Tables and Opening Remarks 8:00 - 8:45 AM

Breakfast Speaker: Grace Daly LIFE REDEFINED: 3 Simple Keys to Life and Business Fulfillment Grace Daly is the Founder and Host of ShopTalk 360, the Industry’s podcast talk show and the Inspiring Leadership book series. These unique platforms spotlight the leaders in our design, construction and facilities brick & mortar world. With more than 20+ years experience building and maintaining properties for national retail chains - Grace’s current independent platform as a bestselling award winning author, certified coach and master interviewer enables her to celebrate the talent in this Industry she grew up in and fondly refers to as her family. Get Ready, Get Inspired!

Luncheon with John Mack

In 1973, John Mack began his love affair with the sport of rodeo by competing in its most extreme event, bullriding. There are many parallels linking the high risk sport of rodeo and the challenges of the workplace; and after 10 years bullriding and over 30 years experience announcing, John Mack has picked up a bucket full of stories and insights into the most extreme sports on the face of the earth. A world where there is a razor-thin line between winning and losing, between success and failure.

All seminars are AIA accredited 1.15 AIA CEUs

Return your Seminar selection to David Corson at or fax your selections to 678-765-6551

CCRS 2016 Advisory Board members: Anthony Amunategui, CDO Group Grace Daly, ShopTalk 360 David Fields, Southwest Signs Sam Cicero Snr, Cicero’s Development

Erran Zinzer, US Cellular Craig Weber, Carney Contracting Services

2016 Commercial Construction & Renovation Summit End-User Complimentary Registration

Marriott Riverwalk San Antonio, TX January 20-22nd, 2016 Application Instructions • Please type or print clearly. • Incomplete applications and contracts will not be processed. • A counter-signed copy will be returned to you within 10 business days. Mail completed applications as follows: Attention: David Corson F&J Publications, LLC P.O. Box 3908 Suwanee, GA 30024

2016 Commercial Construction & Renovation Summit Schedule: Wednesday Jan 20th, 2016: • Afternoon check-in and Alamo Tour • 6:30-9:30 PM: Welcome Reception/Table Top Exhibit with Dinner.

END-USER ATTENDEE INFORMATION ______________________________________________________________ Name


______________________________________________________________ Company Name

______________________________________________________________ Street Address

______________________________________________________________ City/State/Zip

E-mail Address (required)

______________________________________________________________ Phone


Web Site

I would like to receive Commercial Construction & Renovation. YES


CCRS 2016 Complimentary Registration includes air fare and transportation to and from Antonio Airport, Hotel Room for two nights, Alamo Tour, Dinner Table Top Exhibit, Breakfast Round Table, Two AIA seminars, Luncheon with Speaker, One-On-One Appointments, Knibbe Ranch and Riverwalk Boat Tour. Any incidentals at hotel are responsibility of attendee. Requirement to receive complimentary credentials: Attendee must meet and have breakfast and lunch with vendor participants of your choice. In addition must agree to meet with six vendor participants of your choice for 15 minute meetings on January 21st in the afternoon.

Thursday, January 21st, 2016: • 7:45 - 8:45 AM: Breakfast buffet with Round Tables discussions & Speaker. • 9:00 - 10:15 AM: AIA Seminars. • 10:15 - 10:45 AM: Coffee Break • 10:45 - Noon: AIA Seminars. • 12:15 - 1:45 PM: Plated Lunch with Speaker • 2:00 - 5:30 PM: One-On-One Appts. • 7:00 - 10:00 PM: Gala Reception at The Knibbe Ranch

PAYMENT: Registration: Complimentary

Friday, January 22nd, 2016: • 8:00- 9:00 Am End User Breakfast Only • Hotel Check out and Riverwalk Boat Tour in 9:30 AM. • Early Afternoon Flight Home.

requirements above and agree to abide by all terms and conditions. I am an authorized

Hotel Room: Complimentary Wednesday Alamo Tour: Complimentary Please check here for Riverwalk Boat Tour: Complimentary

I hereby authorize F&J Publications, LLC to reserve the Summit spots as indicated I acknowledge that I have read the 2016 Commercial Construction & Renovation Summit representative of the company named on this Application and have full power and authority to sign this document. I understand that F&J Publications, LLC reserves the right to decline this document.

______________________________________________________________ Signature

CCRS 2016 Advisory Board members: Grace Daly, ShopTalk 360 Anthony Amunategui, CDO Group David Fields, Southwest Signs Erran Zinzer, US Cellular Craig Weber, Carney Contracting Services John Stallman, Lakeview Construction


______________________________________________________________ Date

Accepted by:


The 2016 Commercial Construction & Renovation Summit is owned, managed and produced by: F&J Publications, LLC

Now Hiring Construction Manager Whitestone REIT is a fully integrated real estate investment trust (“REIT”) that owns, redevelops, repositions, leases, manages and operates 70 commercial properties in Texas and Arizona. We’re looking for a qualified candidate with a desire to work in a fast-paced, expanding, and wellestablished professional real estate firm. This individual must have a keen intellect, unquestioned ethics, a sense of urgency and the ability to simultaneously execute on both tactical and strategic projects. This position will be responsible for all construction relating to Redevelopment, Repositioning and the Rebranding for Texas portfolio – Houston, Dallas, San Antonio and Austin Position Qualifications: • The Construction Manager should have at least five years of experience in Commercial Real Estate in retail. • Previous responsibilities for planning, budgeting, bidding, co-ordination and control of multiple construction projects. • Responsible for ensuring all requirements regarding the functionality and standards are met. • Overseeing vendor selection and management for all projects.

To learn more about this position, visit our website at or contact Human Resources at



ROAD AHEAD As industry rebounds, executives seek more opportunities


ith new opportunities comes new directions. That was the overriding theme of the 2015 Women in Commercial Construction & Facilities Retreat, held at The Hotel Monaco in Denver, Aug. 6–9. The attendees, the perfect blend of the industry’s leading vendors and end users, spoke positively about the road ahead and where the opportunities can continue to take an industry that is trending upward.

As the commercial construction industry moves full steam ahead, women executives spoke openly about the successes and challenges facing all sectors of the marketplace. The three-day event featured a roundtable discussion, along with a series of networking opportunities, including a little free-fall flying in the iFLY Indoor SkyDiving facility. Following is the first installment of our Commercial Construction & Renovation’s Women’s Retreat coverage, including a look at our Friday afternoon forum. For more information, visit us at



Heidi Bendiksen

Samra Savioz

Susan Lloyd

Lori Naas

Karen MacCannell

Caroline Roberts

Gabriele Lawrence

Melanie Gifford

Kelli Buhay

Heather Lindsay

Jenny Feng

Jenee Naples Massey

Diana Rico

Rabiah Reyome

Heidi Vassalotti

Colleen Biggs

Cha Nye Farley

Dawn Henning

Maria Torres

Erin Wilson

Gabriela Settles

Cherisse Regnart

Grace Daly

Heidi’s Brooklyn Deli Founder/Vice President

Whataburger Restaurants Manager, 3rd Party Services

Penny Czarra

AC Tech President & Director

Retail Maintenance Specialists Director of Business Developement

Heidi’s Brooklyn Deli Director of Franchise and Vendor Relations

Crossville Strategic Accounts

General Shale Director of Retail Marketing

Office Depot/Office Max Senior Category Manager, Indirect Procurement

Marco Contractors Director of Business Development

The McIntosh Group Business Development

Chatham Lodging Trust Director of Project Management

Academy Sports & Outdoors Manager of Construction Projects

LaZerCaD Chief Developement Officer

The Little Gym International Real Estate & Developement Manager

Pizza Studio Construction & Ops Coordinator

Re-AL Principal

Family Dollar Project Manager Construction Process & Design Team

Chipotle Executive Director

Sargenti Architects Business Developement Manageer

Behr Process Corporate PRO Product and Direct Channel Manager

GNP Development Director, Project Solutions

Smashburger Director of Facilities and Procurement

Imagilux Inside Sales Manager

Shop Talk 360



THE ROAD AHEAD CCR: Tell us a little about yourself.

Heidi Bendiksen, Heidi’s Brooklyn Deli: We started 21 years ago here in Denver, because when we moved here, there was nothing to eat except steak. Now there’s good food. W​e’ve added five corporate stores over a 10-year period, and now realize that to grow we’re going to have to start franchising. We currently have 18 locations and we’re ready to grow. We’re seeking national vendors to work with because we do have stores out of state. Samra Savioz, Marco Contractors: Marco Contractors is a national general contractor that specializes in retail restaurant and general commercial construction. We have been in business for over 37 years, with headquarters in Warrendale Pa., a suburb of Pittsburgh. Our western office is in San Francisco. We have a presence in all 50 states. Marco is also licensed and registered to build projects in all 50 U.S. states. We have more than 60 full time superintendents and nine full time project managers. Marco is financially strong and finishes projects on-time and on-budget. We’re looking to continue to sustain growth and are interested in maintaining long term relationships and creating new relationships with clients as well. At Marco, we work as a team and performance builds our business. Susan Lloyd, Family Dollar: Family Dollar has about 8,000 stores in 46 of the continental United States. Basically, my team oversees the design of our buildings, as far as picking products, what they look like, how they flow, keeping them energy efficient and sustainable. We oversee processes for the construction side of the company. Lori Naas, Whataburger Restaurants LLC: We have about 700 restaurants across the South, from Arizona to Jacksonville, Fla. I manage the 3rd Party Services – 13 services overall. Karen MacCannell, The McIntosh Group: We are a national architecture firm that specializes in retail and restaurant, we are licensed in every state, Washington, D.C., and Puerto Rico. I am

representing our area of expertise in ADA consulting. We are working to make retailers and architects more aware; train and educate them and work with retail clients nationwide. Caroline Roberts, Chipotle: Domestically and internationally, my team handles designing construction facilities, procurement, sustainability, property management and development support. We currently have about 185 people on our team. Penny Czarra, AC Tech: We work around the country and overseas. We manufacture and support special epoxies and coatings for concrete and metal. We work with specifiers, general contractors, concrete contractors, and flooring installers. Gradually, we’re getting into the design-build community, where we assist them in avoiding problems before they occur. No one wants to compromise their new flooring system because of moisture, salts, or contamination in the concrete substrate. We’re big on promoting innovation on the construction site and in troubleshooting the problems that always arise when translating “specifications” into actual performance on the job. We invest heavily in technical support for our customers and the industry at large. Gabriele Lawrence, Chatham Lodging & Trust: We’re a real estate investment trust that specializes in premium branded, upscale, select service hotels. We work with all brands including Marriott, Starwood, Hilton, InterContinental & Hyatt Hotels. We




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THE ROAD AHEAD currently have about 200 hotels in the United States only. Melanie Gifford, Sargenti Architects: We’ve been in business for about 17 years. We are an architecture firm that predominantly do retail and are slowly getting into hospitality. We have offices in Los Angeles, Paramus, New Jersey and Philadelphia. Kelli Buhay, Retail Maintenance Specialists: We’re a 13 year-old facility maintenance company that covers the gamut as far as maintenance, PM work, HVAC, electrical, plumbing, carpentry rollout and special projects. Heather Lindsay, Academy Sports & Outdoors: Academy Sports and Outdoors is one of the nation’s largest sporting goods, outdoor and lifestyle retailers in the country with 201 locations in the Southeast United States. Jenny Feng, Behr Process Corporation: I work for Masco Coatings Group which has two of the top architectural coatings brands– Behr and Kilz. Our brands have been around for over 60 years. Behr grew up on the Doit-Yourself (DIY) side of the business, which means our quality needs to match up to the performance expectation of consumers who might not have much experience painting. Contractors have also depended on BEHR & KILZ products for consistent quality and reliability for decades. To catapult from this established base of loyal DIY clients, Behr has in recent years made additional investments to pursue and focus on the professional market in a bigger way, primarily the commercial segment, nationwide. We have 15 distribution centers and is supported by The Home Depot’s 2,000 store locations. Our strength is helping our clients manage their paint programs, through superior use of color renderings, writing national specifications and conducting job walks. Our Color Lab ensures that color accuracy, and state of the art custom color matching capabilities contribute substantially to our competitive advantage. Jenee Naples Massey, Heidi’s Brooklyn Deli: We’re seeking national partners in construction, design and facilities maintenance.



Seeking product outside of our primary market can be difficult. We’re a small, closely held company so we are seeking regional and national vendors. Diana Rico, LaZerCaD: We’re an as-built data collection business that was started in 2011 in Los Angeles. There are a lot of as-built surveying companies out there, but we deliver in a format that allows you to have access to your data on a mobile device anywhere in the United States. Rabiah Reyome, GNP Development: GNP Development is a boutique real estate and investment firm that provides a holistic development approach, managing project and/or land investment processes throughout all phases of the sale. GNP focuses on value creation through strategic acquisitions and build-to-suit developments. Successfully managing client relationships and ensuring the company and client goals are aligned guides our team in delivering successful innovative and cost effective strategies. Heidi Vassalotti, Crossville: Crossville is the largest domestic manufacturer of porcelain tile, American owned and operated, and based in Crossville, Tenn. I manage our strategic accounts nationally, specializing in retail and hospitality. Colleen Biggs, The Little Gym International: We’re coming up on our 40year anniversary next year. We offer gymnastics programs for children four months to 12 years of age. We’ve partnered with a few great partners this year, including Nickelodeon, LEGO and Kindermusik. We have 207 currently open in the United States and Canada, and more than 300 around the world. Cha Nye Farley, Smashburger: I run the facilities and procurement for Smashburger, which is a fast-casual restaurant with more than 300 corporate and franchise restaurants operating in 32 states and 5 countries. Dawn Henning, General Shale: We are one of the largest manufacturers of brick, block and stone for residential and commercial applications in North America.



THE ROAD AHEAD Our parent company, Wienerberger, is the world’s largest brick manufacturer, is based in Austria. We’re headquartered in East Tennessee and have about 50 locations throughout the country. We also have a connection of about 600 distributors throughout North America. Maria Torress, Pizza Studio: Pizza Studio is a Los Angeles-based fast casual, build your own pizza concept that has been in business for close to three years. Our concept offers a variety of artisanal crusts, sauces, meats and fresh ingredients at an affordable price. We also work closely with the community by supporting local artists and featuring their artwork on our Starving Artist’s wall. We currently have 33 locations. Erin Wilson, Imagilux: We are based in Eugene, Ore. We manufacture ultra-thin LED light panels in custom sizes and shapes. Our panels are used to backlight translucent materials – pretty much anything from signage and graphics to decor and architectural accents. We’ve been in business for about nine years. Gabriela Settles, Office Depot/Office Max: About two years ago, we completed a merger with Office Max, which is one of the main things I’ve been focusing on. We’re integrating all of the supplies and services for those two companies. We’re headquartered in Boca Raton, Fla. Cherisse Regnart, Re-AL: We’re an architectural firm based out of San Diego. We specialize in nationwide tenant improvements. We can work with corporations that are just doing a couple of stores a year or 50 to 200 stores a year.

CCR: What are some of the biggest things on your to-do list?

Behr’s Feng: As a product manager, I work very closely with our 200 chemists (many with PHDs) to build the highest performing liquid in the can. I also make sure we meet the most stringent environmental and safety guidelines. Our corporate office is in Southern California, where the most rigorous environmental standards in the industry exist. Behr takes pride in sustainable manufacturing practices. In fact, our paint cans are made of recycled material and more than 40 BEHR products have achieved UL Environment’s GREENGUARD’s prestigious GREENGUARD Gold Products Certification. This means that these products can be used to earn credits in the U.S. Green Building Council’s LEED Green Building Rating Systems. Our breadth and depth of product lines provide solutions for every surface in the commercial segment and beyond. We listen very closely to our clients’ needs and continue to innovate our products and services to meet or exceed their expectations. Naples Franchising’s Naples Massey: Our big focus is finding turkey solutions for all of our franchisees in every market. We are also working to source materials that compliment our sustainable



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THE ROAD AHEAD what our clients’ needs are. In January, I became the Chief Development Officer and took over operations and key account management. The owner is much more involved on the technology side, which is what he does best, and I’m involved in the day-today running of the company. This has allowed us to launch new technology, improve QA and operations, increase capacity and concentrate on our client needs. GNP Development’s Reyome: My role is project management consultant, so I work with different healthcare leaders in the marketplace, I’m securing medical office buildings, which includes negotiating the contracts, sourcing facility management services, etc. I think the challenge is that the certain premiums doctors were paid are decreasing. That means they are less able to lease medical office space as much as they did. They don’t have the same type of revenue coming in, so we’re working with that kind of benchmark trying to understand the portfolio. What makes sense best from a medical office building’s standpoint and how do we mirror that and keep it going to build on additional medical office buildings throughout the United States?

products. For Example, our flooring is 40 percent re-purposed porcelain tile. The paint on our walls is zero VOC paint. We’re trying to figure out how we’re going to merge all of those different avenues together to make it easy for our franchisees. We’re family-owned, but we’re considering corporate and franchise mixes again, so we want to know how to build our infrastructure and have departments that aren’t too big but do their jobs well. We’re looking to outsource things like project management, but also create our own departments. So it’s a lot of navigating for us – a learning curve.

Crossville’s Vassalotti: My role within Crossville has evolved quite a bit over the past year or so. When I think about my to-do list I tend to work in two capacities. My primary focus is with direct client relationships. My secondary responsibility is for training and educating our sales forces as it relates to retail and hospitality. I am also a LEED AP, which means I enjoy promoting the continuous improvement of our sustainability processes and how these contribute to our client’s needs. My favorite part of my role in either scenario though is being able to leverage how unique and flexible Crossville can be to provide clients customized solutions that go above and beyond their expectations.

CCR: Tell us about your airport project at the Denver International Airport, Terminal B.

Naples Franchising’s Naples Massey: It is literally a mile walk there and back. But we were there for seven years and it’s a beautiful partnership. We have Concessions International, a national concessionaire for airports, as our franchisee. They represented us very well, so we were awarded another seven-year lease in the airport. If anyone knows airports, that’s very difficult to do. We’re proud of that. Part of that was completely rebuilding our space. We had to close for a few months, go through all of the red tape and the inertia of the airport setting. It ended up being delayed a year and a half because of the way the world works out there. We had to really be patient while sourcing new vendors, working with the architects to re-do drawings, etc. But we got the job done with the support of great vendor relationships. It’s a beautiful space – about 980 square feet. It’s our smallest location and our busiest location. LaZerCaD’s Rico: For us, the key is a quality client deliverable and maintaining client relationships. It’s about understanding



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THE ROAD AHEAD The Little Gym’s Biggs: So, this year, the focus of the company is on owner engagement and simplification. We’re introducing a couple of new programs, however, our focal point would be to simplify how our Franchisees do business with us and how their customers do business with them. We have several initiatives in place to make that happen. It is very important to us that we are delivering a quality product to our consumers. In doing that we want to be able to engage and build relationships with the parents to influence their lives and their children’s lives. Much of our focus in 2016 will be delivering the tools necessary to the Franchisees to be able to do just that. Smashburger’s Farley: My to-do list is very divided. I have procurement and facilities on two separate lists. Procurement is always going to be to try to find bigger, better equipment that’s cheaper, lasts longer and has more advantages. That’s always our bit. We’re always looking for new vendors, trying to spend time to cultivate new relationships. The facilities part of my job takes more time. It is a totally different animal. Take a restaurant – everything that’s in that restaurant is pretty much my problem. I can have real estate help me, but it’s still my problem. In my facilities department, I have one facilities manager and one region with a facilities tech. That is it. There are three of us across the whole country. We have 180 class corporate restaurants. We find that a lot of service vendors don’t understand the difference between retail and restaurants. They think it’s just commercial, so they can go in and do it. But that’s not necessarily true. It’s trying to get through that mindset; trying to figure out how that discussion happens, and then making it happen. So, everything on my to-do list is always with how can we make this better? How can we make processes better? How can we make relationships better? General Shales’ Henning: When building and construction started declining a few years ago, General Shale had already started focusing on an outdoor living line of products, which helped us in the renovation market during these tough times. Today,



things are starting to change and people are starting to build again, we’re nowhere near where we thought we would be as far as new build and construction in general, so right now, my job is brand recognition. There are three main manufacturers of masonry materials in the country – we’re No. 2. Obviously, we’re trying to take away a little bit of wall share from our competitors, but we’re also trying to gain some wall share from other exterior cladding like siding and stucco. We want builders to use more masonry, and more concrete. We’re also trying to grow commercially. We’re well known residentially, but we’re trying to gain more traction in commercial projects, commercial buildings, and things of that nature. Before I came here more than four years ago, they had very little strategic marketing. We’ve started doing more market research, which has helped make some of the decisions easier. We’ve had a real change in our focus over the last five years. It all centers on our mindset and growth, and how we are trying to do things in a more proactive way. It has been a lot of fun. Today, our to-do list is getting back on track and growing our brand. Pizza Studio’s Torres: Eighty-percent of our stores are franchise owned, so our goal is always to minimize costs for our franchisees and save them as much money as possible. My team’s goal is to facilitate and simplify all phases associated with the build-out process. That includes negotiating pricing for big ticket equipment items directly with manufacturers, so our franchisees can save money by avoiding unwanted mark ups. Whenever possible, having franchisees order material/products directly from the manufacturer to avoid mark-up upon mark-up. Some of our older stores now require equipment repairs; we are working on establishing solid preventative maintenance and repair programs for our stores. Whoever corporate uses, our franchisees mostly follow suit so it’s important we create solid systems that franchisees can follow and successfully implement in their own stores. I also oversee the implementation and execution of our interior sign package

Specializing in Retail, Restaurant & Commercial Construction

Marco Contractors, Inc. has been planning and building Nationwide Retail, Restaurant and Commercial Construction for over 37 years. Projects include stand-alone stores, strip mall build-outs, banks, hotels, open-remodels and other assorted ground-up projects. Marco Contractors, Inc. is licensed and registered in 50 U.S. states. Our team of experts work closely with architects, project managers and engineers nationwide to meet high standards.

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cONTAcT samra r. savioz Director of Business Development Direct: 724.720.9955 Cell: 724.272.8797

Performance Builds Our Business CIRCLE NO. 26

THE ROAD AHEAD for a new store opening. Securing relationships with sign and print vendors that understand our interior sign package is vital. Quality assurance is a must. Installation should be as smooth as possible. Finding ways to get best yield for the materials we use will minimize our sign costs. These are just some of the more immediate items on my to do list currently. Imagilux’s Wilson: We are just coming out of a rebranding. We used to be known as Light Beam – that name reflects earlier fiber optic technology we have patents on, but doesn’t relate as much to our current emphasis on manufacturing LED light panels. We’ve restructured our sales team, with both inside sales and customer service to go along with outside sales focused on building relationships and handling the larger projects that have a longer sales cycle. We also now have our own in-house marketing team, and ability to leverage social media and create content to help showcase all the different ways custom LED panels can be used. We’re working to continue establishing our name with architects, designers and contractors while building awareness of our product and expertise integrating LED panels into interior design, signage, and a really diverse range of custom applications. We’d like to start working with more large retailers, restaurants and hospitality chains as a backlighting specialist – we sell a service as much as a product. It’s a fun challenge for a small U.S. manufacturer and we really enjoy providing a great product and customer service. Our to-do list is long, but we have fun, too.

Office Depot/Office Max Settles: My to-do list is helping to facilitate the integration of all of the supplies and services as a result of bringing together the Office Depot and Office Max brands over the past two years. Most of my bid projects that fall within the construction category are currently on hold. We’re in a period of bringing things together and building a clear vision of where we want to go, before we take further action. Surprisingly enough, although our legacy companies are so similar, there are a number of variations in the service programs for construction and facilities. The scope of work or vendors for each company may be different, so we’re being very careful to reevaluate the programs from the ground up before determining what our go forward will be. I work very closely with the facilities team to make sure that we’re really coming up with the program that’s going to be the best fit and help the company be productive and attractive to our customers. We’ve had a lot of refreshes taking place in our stores. A lot of the new builds have been on hold while we try to wrap our hands around what the new store prototype will be. Hopefully within the next several months to a year we’ll be able to kind of ramp back up to the construction projects. Re-AL’s Regnart: We want to really grow the company. The last five or six years were really challenging as a small- to medium-sized firm in California doing all tenant improvement retail. The economy really affected us. We were very fortunate in that we were able to get through all of that, which a lot of our other competitors were not able to weather that storm. So now that we’ve got through that and things are picking up, we really want to spend a lot of time growing our company, not just trying to maintain it. We’re excited to do that.





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Learn mo re. Lo cat e a r ep. B EH R .c o m /pr o pain t CIRCLE NO. 27

THE ROAD AHEAD Heidi’s Brooklyn Deli’s BendicksenNaples: We’ve made a lot of changes. We were affected by the recession, but it really gave us time to consider where we want to go and how we want to be in the future. A lot of that had to do with switching all of our proteins. Half of our stores have transitioned. The rest are transitioning and are clean. If you don’t know what that means, it means hormone free, antibiotic free, nitrate free, pastrami made for us in Texas, organic cheeses. In addition, we wanted our builds to reflect that mission. We’re certainly not as knowledgeable as we hope to be. Our new tile is 40 percent repurposed materials. It still has the look of our original hardwood floors in our original 1890 building where we started. We want to continue down that road to be sustainable. And we want to make it as simple, painless and timely as possible. Being women in this company, I think relationships are really important to us. So we want to create and forge relationships that last for a long time with companies we admire, respect so we don’t have to revisit this on a regular basis. So that’s kind of the big vision and where we want to get to. Marco Contractors’ Savioz: As director of development, my role is quite broad. I’m working on a lot of things at Marco, which include driving new leads, maintaining existing accounts, marketing and business development. Our business is fast paced and challenging as we are focused on excellence. Marco has been successfully building retail, restaurant and commercial construction projects for over 37 years. My primary goal is to maintain long-term relationships with existing clients and create value for both Marco and our clients to help make a stronger team, along with establishing new clients. I ask questions such as... What can we be doing better? Are we listening to our clients and how can we improve to achieve high standards? I recently returned from Orlando, Florida where Marco was asked to participate at the Chipotle VIP Partners Conference. Partners such as Chipotle have high expectations, as do a lot of our other retail and restaurant clients. It’s really important for GCs to pay close attention to what their clients needs are so that each project can be completed with 100% satisfaction. At Marco, we are committed to the entire process/project/relationship, this includes the development, estimation, project management and the completion for the punch list. My belief is that attention to detail is of the upmost importance on every job. No matter how large or small the project may be. Being a woman in this profession adds a certain element that may not be common. However, women in the field of construction are helping to create a more dynamic people culture. People Culture is done by creating an environment which we have at Marco.



I want to be successful for Marco and for our clients. It’s important and critical that our clients know that we work as a team. That is why each of our clients is provided with the best quality, care and value at Marco. Family Dollar’s Lloyd: Since I’m on the design and process team, we are tasked with having a building that is sustainable. It must be maintenance free. We’re always looking at new products or new processes that will make things easier for the general contractor to build. So that we can get our buildings done in a timelier manner and, of course, at a lower cost. I think everybody knows that in construction. Our goal is to build a building that makes the shopping experience for our customers something they enjoy – a place they want to come back to shop. Without customers, there is no retail environment. So that’s really what we’re looking at. When I’m talking to customers, I’m talking to external and internal customers, such as our operations team, our maintenance department, and our loss prevention and risk management teams. When we look at the design of the building, we bring all of the teams in to help bring that design to where it not only makes it easier for the building to run, but it makes their jobs easier, too. Do we don’ t have loss prevention or risk management issues. For example, we just changed all of our exterior lighting to LED lighting, which was a long process. We like to test things before we make big changes so that everything works right. By doing that, we’ve created a friendlier environment. Because most of our customer base consists of single mothers, we’ve made it more inviting for them. The stores feel safer because of the quality of light on the exterior of the building. So, we on the design team look at all of that as well as the processes for getting that building built. Whataburger’s Naas: We are a family-owned company that started in Corpus Christi, Texas in 1950. I joined the company when they moved to San Antonio six years ago, and I manage 3rd Party Services. On any given day, my to-do list is very long, including everything from sourcing new



vendors, to new contracts and renewals, and trouble-shooting. I work at building good relationships with my customers in our Operations team. Also, I do a lot of trouble shooting with our vendors. I work to find better ways to resolve situations. I’m trying constantly to improve things – to make them more efficient and successful, not just for Whataburger, but for our vendors, too. A very important part of my job is dealing with vendors – building good business partnerships. When I have a question or a problem, they’re right there for us. McIntosh Group’s MacCannell: My to-do list involves getting out there and meeting people, whether it’s architects, retailers, restaurants, hospitality, etc. That’s the biggest part of my job. It’s what sets me apart. Put me in a room full of strangers and I will work the room. I love to network because you never know whom you’re going meet. It could be an architect or a vendor or your next client.

guys inspired and letting them know that work is not above anyone in the entire company. We have had one outside management hire in four years, so it’s very focused on promoting from within. Within our facilities and construction department, most of the people – 75 percent of them – come from within. They may have worked as a crewmember in a restaurant, not necessarily having 20 years of experience. But as you get time in these restaurants and interact with the different departments, you learn how to take care of your customers. You can’t always teach that when you come from the outside. The biggest challenge we have is to keep ramping up when we bring people from the outside and teach them our culture. We can teach them how to do tasks all day long, but it’s the culture piece we struggle with. We may hire one person and go through 40 to 50 people just to find the right person. We feel like we can teach anybody anything. We are actively pursuing different venues; military bases, airports are expanding; those are very, very complicated, especially when you do a military base or an airport in another country, even more challenging. We’re doing that all by supporting that from the U.S. We don’t have any international resources right now. We may look into that, but we feel like that the processes we’ve put in place, we just have to tweak them a little bit in these different countries. We are changing the way business is being done in these other countries where they’re very regimented. We go in, we talk to them about our vision and what we want to accomplish. And it’s very unique to see it kind of change. Things that we were told by different consultants, you can’t do that in this country; you can’t do that in this country. We’re doing it. We’re doing it very well. So I see that starting to ramp up and getting the team ready for that I think is going to be a huge challenge for us this year. I think we’re ready but it’s just – it’s a lot bigger than 200 restaurants per year. We have most of our in house facilities people. We have 85 technicians so we do about 47 percent of all of

Chipotle’s Roberts: My to-do list is building. We are building 10 to 13 percent more restaurants every year, just over 200 a year right now inclusive of additional brands. We’re trying to change the way people think about meat fast food and that goes outside of Chipotle and includes other brands. Up until two months ago, we were planning our first Chipotle development conference. It was a year or so in the making. We had just over 2,000 vendors that we work with and we invited 500 of them. It was a very exclusive event. We did it so that we could bring in that partnership component and make people understand that it’s going take both of us to get to where we want to be all across the world. We’re developing in five different countries right now, so I spend a lot of time on the road. I travel between 40 and 45 weeks a year. I have about 185 people working for me. The biggest thing is keeping people inspired – vendors, our partners and the people that work for us every day. Our average person has been with us eight years. Our oldest is 17 years. Keeping these





our work in house right now as opposed to outsourcing, except for construction related tile jobs, flooring, things like that. AC Tech’s Czarra: I could easily go around the entire room and feed off all the wonderful ideas here. At the top of my “To-Do” list is dealing with the “Bubba Effect” – in myself, in my company and in the construction industry as a whole. There is always a built-in resistance to change. And to some extent, that is a good thing. But there comes a point when sticking to a technology or a system or a way of doing things simply because “that’s the way it’s always been done” becomes counterproductive and creates a higher level of risk. The construction industry is in transition. We’re all in transition. New green construction products are being introduced. New industry standards are being adopted. There’s a greater emphasis on Fast Track building processes than there has ever been before. All of these demand the development of new processes in the way we bring all these together to meet performance specifications. Overcoming the Bubba Effect is a top priority. It’s a risk management strategy as the industry moves forward. How do we introduce innovation and manage change? That’s why next on my “To-Do” list is content marketing. Sure, it helps with our branding. But it also helps educate and support our existing and potential customers. Technical support cannot be allowed to fall by the wayside. It’s a critical component of any product. We have to find better and more cost-effective means of spreading the word on new techniques, new products, and new methods. There’s a science behind industry standards. But science and standards often conflict with budget line items. How does one convey the Big Picture? Finally, as a “Momma” in a “Bubba” world, how do I foster and attract the next generation into our company and the industry. We have a brain trust in our company that is 30-years old. That’s 30 years of hands-on field experience per individual. That is not easily replaceable. And that’s not a problem unique to our company. How are we going to transfer these skills and experience? I think about this a lot. Chatham’s Lawrence: At Chatham, we believe very strongly in Made in America. Whether we’re sourcing carpet from Georgia or case goods from Mississippi it’s all about Made in America. It would be easier to go overseas. There are arguments to be had for whichever way you choose to source. There really isn’t a right or a wrong way. Our company feels very strongly about continuing to build relationships and being the customer for that entrepreneur and


that company who says, Made in America. There may be dollars and cents attached to the Made in America factor, but there’s also dollars and cents tied to time spent in transit or items that come in broken pieces and need to be resent from sourcing overseas. Sargenti Architects’ Gifford: We’ve recently opened two additional offices – Philadelphia and L.A. We opened the L.A. office about a year and a half ago, so my main focus is growing that office, finding staff and building our brand in California as well as across the country. We have a design department that has slowly been growing over the past few years, participating in design and branding competitions. We also started offering construction management services to our clients. We’ve been growing quickly, so it’s really about building those pieces together, while maintaining the relationships we have already built. We have over 100 employees whose main focus is to service our clients. Retail Maintenance’s Buhay: Let’s start with what we did complete. I started in this position a year and a half ago. Since I’ve come on board, we’ve implemented a proprietary software system that was designed for our company. We built a website designed around our software abilities, completed a booth design, and attending trade shows. What we are focused on is our service, expanding our business while still providing the service that our clients are accustom to. We’ve grown to the point where we now need to move and expand our office space, which is very exciting, we’ll be moving this year. Our to do list and goals if you will, is to double the business. I love my position and the people I work with, we have the same goals. Our customers are key and we want to continue to exceed their expectations regardless of our growth, maintain the same level of service. Academy Sports’ Lindsay: I started with Academy over 19 years ago but my primary focus for the last four years has been developing our Remodel Program for existing locations. The priorities on my to-do List are constantly changing as the program evolves. Although searching for new ways to condense our project schedules and lowering construction costs will always remain at the top of my priority list, one of my largest on-going challenges is continuing to find new products, services and processes that will help minimize the impact the “remodel” has on “my customer.” The store remains completely operational during a remodel. CCR





Let's get it started Retreat kicks off with dinner at a Denver staple They say you cannot get out of Denver without trying one of the many great steakhouses the city has to offer. One of the city’s most talked about haunts is Guard and Grace, named after the chef’s daughter. To help get the 2015 Women in Commercial Construction & Facilities Retreat started, attendees took over a private room in the 9,000-square-foot space in the heart of downtown to talk shop and prepare for the activities ahead. The dinner was the first part of the Women in Commercial Construction & Facilities Retreat, held at The Hotel Monaco in Denver, Aug. 6–9.

Raising the level of cool Dinner helps attendees unwind, prepare for Day 2 Tom and Diane Coohill love company. So, when attendees of the 2015 Women in Commercial Construction & Facilities Retreat were looking for a place to settle in and talk about their indoor skydiving experience, the Coohill’s were happy to oblige. Located in Denver’s hip, lower downtown area, Coohills Restaurant and Bar was the perfect spot to end the Day 1 activities. The uniquely modern interior, designed by award-winning architects Semple Brown, helped set the tone for an evening of networking and storytelling. The dinner was part of the Women’s Retreat, held at The Hotel Monaco in Denver, Aug. 6–9.






Hold on. Hold tight. And fly You think you can fly, right? Everybody does. Come on, admit it. If you run into any of the attendees of the 2015 Women in Commercial Construction & Facilities Retreat in Denver, they’re going to say yes, they can fly. That’s because, thanks to the iFLY Indoor SkyDiving facility, they now can officially cross the “Skydiving” box off their bucket lists. The iFLY experience helped attendees experience the true free fall conditions without actually having to jump out of an airplane (you can petition us for future Retreats). The networking exercise was part of the Women’s Retreat, held at The Hotel Monaco in Denver, Aug. 6–9.

Goin’ all country Kenny Chesney + Jason Aldean = Night to remember Were you there when Kenny Chesney and Jason Aldean decided to take their talents to Denver’s Sports Authority Field at Mile High? Come on all you 2015 Women in Commercial Construction & Facilities Retreat attendees – give it your best country yell. Chesney’s “Big Revival Tour” and Aldean’s “Burn It Down Tour” (along with Brantley Gilbert) served as the perfect send off for attendees of the Women’s, which was held at The Hotel Monaco in Denver Aug. 6–9.



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The watchers See who’s doing what in facility maintenance


or a complete look at the facility maintenance managers our industry has to offer, look no further than our annual Facility Maintenance guide, which showcases the leaders in the retail, restaurant and hospitality sectors. Our exclusive survey showcases the contact information and contact person for each of the reporting companies. If you’re not listed, contact publisher David Corson at For a digital version of this report, visit us online at ABM Industries AFM, Inc.

1775 The Exchange, Ste. #600 Atlanta, GA 30339 Chas Strong/Corporate Communications 770-953-5072 • Year Established: 1909, No. of Employees: 120,000 Number of clients under contract: N/A Services Provided: Floor Care, HVAC, Janitorial, Landscaping, Lighting/Relamping, Windows, Specialize In: Big-Box/Dept, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education Leading Clients: N/A

6822 Foppiano Lane Stockton, CA 95212 Jaclyn Frenzel/VP Operations 925-459-5536 • FAX 209-956-3747 • Year Established: 1994, No. of Employees: 15 Number of clients under contract: 45 Services Provided: Floor Care, Janitorial, Windows Specialize In: Big-Box/Dept, Groceries, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Leading Clients: BJ’s Wholesale Clubs, US Cellular, Sur LaTable, Finish Line

Academy Fire Life Safety Allbrite Electrical & 58-29 Maspeth Ave. A/C Services, Inc.

Maspeth, NY 11378 Bill Pietrykowski/VP-Business Development 917-533-6573 FAX 347-473-7370 • Year Established: 1950, No. of Employees: 400+ Number of clients under contract: 300+ Services Provided: Fire Life Safety , Specialize In: Big-Box/Dept, Groceries, Drug Stores, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Leading Clients: Crate & Barrel, GameStop, Wal-Mart, Home Depot, Target, Starbucks, Del Frisco’s, Rite Aid, Public Storage, Big Lots, PetCo, Leslie’s Pool, Barnes & Noble, Sally Beauty, Hobby Lobby, plus many more

13762 W. State Rd. 84, Ste. 63 Davie, FL 33325 Mitchell Gerber/President-Owner 954-325-4142 • FAX 954-323-5513 • Year Established: 2005, No. of Employees: 7 Number of clients under contract: 2 Services Provided: Electrical, Lighting/Relamping, Signage, LED Lighting, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Resorts, Casinos, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Financial Automotive Residential Leading Clients: Regions Banking, First Data, Braman Automotive

Advance Sign Group Amazing! Pest Control

5150 Walcutt Ct. Columbus, OH 43201 Andy Wasserstrom/Business Development Manager 614-429-2079 • Year Established: 1994, No. of Employees: 102 Number of clients under contract: N/A Services Provided: Signage, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Resorts, Casinos, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Federal Leading Clients: N/A


105 Main St., 3rd Floor Hackensack, NJ 07601 Michael Rose 877-922-2336 • FAX 201-584-0384 • Year Established: 2000 No. of Employees: 25 Number of clients under contract: N/A Services Provided: Pest Control, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Leading Clients: N/A


Ambit Energy Color Masters Painting, Inc.

10 Amber Ridge Rd. Chestnut Ridge, NY 10977 Mike Galletta/Executive Consultant 845-499-9765 • Year Established: N/A, No. of Employees: N/A Number of clients under contract: N/A, Services Provided: N/A Specialize In: N/A, Leading Clients: N/A

American Project & Repair

28243 N. Beck Rd., Ste. B-2 Wixom, MI 48393 Ted Mastrucci/ President 800-227-0706 • FAX 800-658-4436 Year Established: 1998, No. of Employees: 25 Number of clients under contract: N/A Services Provided: Electrical, Lighting/Relamping, Painting, Parking Lot, Plumbing, Signage, Handyman, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores Leading Clients: N/A

Boss Facility Services

1 Roebling Ct. Ronkonkoma, NY 11779 Keith Keingstein/President 631-361-7430 • FAX 631-389-2218• Year Established: 2001, No. of Employees: 88 Number of clients under contract: 135 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Consulting, Lighting/Relamping, Painting, Windows, Plumbing, Signage, Equipment, Other, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores, Shopping Centers, Restaurants, Education Leading Clients: References upon request

BrandPoint Services, Inc.

150 Green Tree Rd., Ste. 1003 Oaks, PA 19456 Dave Knoche/Director of Sales 405-802-0203 • FAX 610-650-9997 • Year Established: 2002, No. of Employees: 22 Number of clients under contract: N/A Services Provided: Floor Care, Painting, Other Specialize In: Retailers, Leading Clients: N/A

Chain Store Maintenance, Inc.

P.O. Box 2008 Attleboro, MA 02703 Laura Riendeau/Business Development Specialist 800-888-1675 • FAX 508-222-8025 • Year Established: 1991, No. of Employees: 52 Number of clients under contract: 100+ Services Provided: Electrical, Landscaping, Lighting/Relamping, Painting, Windows, Parking Lot, Pest Control, Plumbing, Signage, Locksmith & Handyman Services, Multi-Store Rollout Projects Specialize In: Big-Box/Dept, Drug Stores, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Leading Clients: Bed Bath & Beyond, Ruby Tuesdays, Rite Aid Pharmacy

5115 New Bern Ave., Ste. 110 Raleigh, NC 27610 Zeb Hadley/President-Owner 919-755-1400 • FAX 919-833-4782 • Year Established: 2006, No. of Employees: 100 Number of clients under contract: 72 Services Provided: Painting, Specialize In: Big-Box/Dept, Groceries, Resorts, Casinos, Shopping Centers, Hotels Leading Clients: Wal-Mart, AutoZone, Kroger, CarMax

Cleaning Services Group, Inc.

230 North St. Danvers, MA 01923 Lisa Howes/Contract Analyst 800-683-6572 • FAX 800-789-5440 • Year Established: 1992 No. of Employees: 100+ Number of clients under contract: 100+ Services Provided: Floor Care, Janitorial, Consulting, Windows, Parking Lot, Equipment , Specialize In: Big-Box/Dept, Groceries, Drug Stores, Medical, Specialty Stores, Shopping Centers, Restaurants, Education, Federal, Leading Clients: Ahold, Delhaize


6688 N. Central Expressway, Ste. 1400 Dallas, TX 75206 Paul Hamer/EVP Business Development 214-373-4700 • Year Established: N/A No. of Employees: N/A Number of clients under contract: N/A Services Provided: Specializing in the management and execution of high-volume facilities maintenance programs. Specialize In: Specialty Retail, Big-Box/Dept, Drug Stores, Convenience, Dept. Stores, Quick Service Restaurants, Casual/Fine Dining, Hospitality, Leading Clients: N/A


1161 E. Clark Rd., Ste. 124, 126 & 128 DeWitt, MI 48820 800-993-3689 • FAX 888-440-9843 • Year Established: 1977, No. of Employees: N/A Number of clients under contract: N/A Services Provided: Landscaping, Painting, Windows, Parking Lot, Snow Removal, Exterior Asset Inventory, Dark Property Management, Pressure Wasshing, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores, Shopping Centers, Restaurants, Leading Clients: N/A

Divisions Maintenance Group

1 Riverfront Place, Ste. 510 Newport, KY 41071 Denianne Gardner/Marketing & Communications Manager • 859-448-9730 Year Established: 1999, No. of Employees: 129 Number of clients under contract: 20 Services Provided: Electrical, Landscaping, Painting, Parking Lot, Plumbing, Snow Removal, Handyman, Porter, Specialize In: BigBox/Dept, Shopping Centers, Leading Clients: N/A




FACILITY MAINTENANCE DWM Construction & Renovation Facilities Excellence, LLC 2 Northway Ln. Latham, NY 12110 Joe Fairley/Director, Client Services 888-396-9111 • FAX 518-782-9351 • Year Established: 1997, No. of Employees: 55 Number of clients under contract: 25 Services Provided: Electrical, Floor Care, HVAC, Lighting/Relamping, Painting, Windows, Pest Control, Plumbing, Roofing, Signage, Equipment, Other , Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores, Restaurants, Leading Clients: N/A

285 N. State St., Ste. 202 Westerville, OH 43081 David Fanning/President 800-354-2602 • Year Established: 2009, No. of Employees: 8 Number of clients under contract: 64 Services Provided: Electrical, HVAC, Consulting, Lighting/Relamping, Painting, Windows, Parking Lot, Pest Control, Plumbing, Roofing, Signage, Specialize In: Big-Box/Department, Specialty Stores, Shopping Centers, Hotels, Restaurants, Leading Clients: N/A

Eco Construction and Maintenance, LLC Fulcrum Construction

39 Skyline Dr. Lake Mary, FL 32746 Ken Marsak/Sr. Vice President 407-478-3258 • FAX 407-478-3276 • Year Established: 2003, No. of Employees: 60 Number of clients under contract: 10 Services Provided: N/A, Specialize In: Big-Box/Department, Drug Stores, Medical, Specialty Stores, Shopping Centers, Federal Leading Clients: AT&T, Wal-Mart, Walgreens, CBRE, JLL

Emcon Associates, Inc. 74 Brick Blvd., Ste. 102 Brick, NJ 08723 Michael Pluff/VP of Business Development 732-920-5400 x-144 • FAX 732-920-5454 • Year Established: 1987 No. of Employees: 140 Number of clients under contract: 200 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Lighting/Relamping, Painting, Windows, Parking Lot, Pest Control, Plumbing, Roofing, Signage, Equipment , Specialize In: Big-Box/Dept, Groceries, Drug Stores, Resorts, Casinos, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Federal Leading Clients: N/A

EMCOR Group, Inc. 301 Merritt Seven Norwalk, CT 06851 Andrew Swanson/Sr. Vice President 203-849-7900 • FAX 203-849-7800 • Year Established: 1994, No. of Employees: 29,000 Number of clients under contract: $1.7 Billion Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Lighting/Relamping, Painting, Windows, Parking Lot, Plumbing, Signage, Equipment, Other, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Resorts, Casinos, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Financial Services, Manufacturing, Leading Clients: U.S. Bank, US Postal Service, Fifth Third Bank, Cummins, Goodyear, International Paper


1945 The Exchange, Ste. 400 Atlanta, GA 30339 Faith Hoople/Dir. Of Marketing & Business Development 770-612-8005 • FAX 770-612-8115 • Year Established: 2003, No. of Employees: 85 Number of clients under contract: 25 Services Provided: N/A, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores, Shopping Centers, Hotels, Leading Clients: Dick’s Sporting Goods, Gap, Starbucks, Sprouts, Stein Mart, Wal-Mart, AMC, ULTA, Academy Sports, Field & Stream, Total Wine & More, Verizon and others

GGS Partners, LLC P.O. Box 2857 Cherry Hill, NJ 08034 Neil A. Sperling/Managing Partner 888-429-1612 • FAX 856-424-5386 • Year Established: 2004, No. of Employees: 5 Number of clients under contract: 15 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Lighting/ Relamping, Painting, Windows, Pest Control, Plumbing, Other Specialize In: Specialty Stores, Restaurants, Education Leading Clients: Too many to list

Glab Maintenance Services 130 East Walnut, Ste. 415 Green Bay, WI 54301 Evan Glab/ President 800-899-3397 • Year Established: 2003, No. of Employees: N/A Number of clients under contract: N/A Services Provided: Electrical, HVAC, Consulting, Lighting/Relamping, Painting, Windows, Parking Lot, Plumbing, Other Specialize In: Specialty Stores, Restaurants, Leading Clients: N/A





FACILITY MAINTENANCE Global Facility Management & Construction, Inc. 525 Broadhollow Rd., Ste. 100 Melville, NY 11747 866-213-2337 • FAX 631-813-2812 Ian Mizel/Sr. Sales Support Specialist • Year Established: 2004, No. of Employees: 190 Number of clients under contract: 185 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Consulting, Lighting/Relamping, Painting, Windows, Parking Lot, Pest Control, Plumbing, Roofing, Signage, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores, Hotels, Restaurants, Leading Clients: N/A

Icon – Maintenance Division 1418 Elmhurst Rd. Elk Grove Village, IL 60007 John Noonan/EVP Sales & Marketing 914-304-4007 • FAX 866-786-7007 • Year Established: 1931, No. of Employees: 400+ Number of clients under contract: 200+ Services Provided: Electrical, Lighting/Relamping, Signage Specialize In: Big-Box/Dept, Groceries, Drug Stores, Medical, Restaurants, Leading Clients: N/A

IdentiCom Sign Solutions 24657 Halsted Rd. Farmington Hills, MI 48335 John DiNunzio/President 248-344-9590 • FAX 248-946-4198 • Year Established: 2009, No. of Employees: 14 Number of clients under contract: 12 Services Provided: Consulting, Lighting/Relamping, Painting, Signage, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Resorts, Casinos, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Federal , Leading Clients: Domino’s, Wendy’s, Pizza Hut, Big Boy

Identity Management 1702 Minters Chapel Rd., Ste. 114 Grapevine, TX 76051 Kirk Stateson/National Account Sales 817-912-0039 • FAX 817-310-0798 • Year Established: 2000, No. of Employees: 38 Number of clients under contract: 14 Services Provided: Lighting/Relamping, Signage Specialize In: Big-Box/Dept, Groceries, Drug Stores, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Federal Leading Clients: Navy Federal Credit Union, Picture People, Cinergy Cinemas, Prosperity Bank, Comerica Bank, Nebraska Furniture Mart


Impact Service Group

871 Ethan Allen Hwy. Ridgefield, CT 06877 Richard Wetchler/President 800-719-1994 • FAX 203-431-8448 • Year Established: 2002, No. of Employees: 20+ Number of clients under contract: 40+ Services Provided: HVAC, Specialize In: Specialty Stores, Shopping Centers, Leading Clients: Brooks Brothers, Finish Line, Avenue, FedEx, Regis, GameStop

Instakey Security Systems

7456 W. 5th Avenue Lakewood, CO 80226 Cita Doyle/Director of Sales & Marketing 303-761-9999 • FAX 303-761-6359 • Year Established: 1986, No. of Employees: 30 Number of clients under contract: 600 Services Provided: Security, Access Control, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Resorts, Medical, Specialty Stores, Restaurants, Education, Federal, Leading Clients: Dollar General, Family Dollar, Tractor Supply, GameStop, Buffalo Wild Wings, Cabela’s, Advanced Auto Parts

Jason Mazzer Plumbing & Heating

172 Graham Terrace Saddle Brook, NJ 07663 Jason Mazzer/Owner 201-615-6672 • FAX 201-357-4555 Year Established: 1946, No. of Employees: 12 Number of clients under contract: 23 Services Provided: Plumbing, Grease Trap Cleaning Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores, Shopping Centers, Restaurants, Leading Clients: Rite Aid, Verizon Wireless, Nike, Victoria Secret


3344 P’Tree Rd. NE, Ste. #120 Atlanta, GA 30326 Steve Jones/International Director 404-995-2126 • Year Established: N/A, No. of Employees: N/A Number of clients under contract: 107 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Consulting, Lighting/Relamping, Painting, Windows, Parking Lot, Pest Control, Plumbing, Roofing, Signage, Equipment, Waste Disposal Specialize In: Medical, Education, Banking, Telecom Leading Clients: AT&T, Belk, Bank of America, BMO Harris Bank, Capital One, Charls Schwab, Citi Corp, City National Bank, Compass, Deutsche Bank, Fidelity RBS Citizens, Northern Trust, Verizon, Wells Fargo, Goldman Sachs, P&G


Jones Sign Co., Inc. 1711 Scheuring Rd. DePere, WI 54115 Nellie McDermott/National Sales 609-458-6807 • FAX 920-983-9145 • Year Established: 1910, No. of Employees: 359 Number of clients under contract: 120 Services Provided: Signage, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Resorts, Casinos, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education Leading Clients: AutoZone, TJ Maxx, Lululemon

Labor Finders 11426 N. Jag Rd. Palm Beach Gardens, FL 33418 Celina Klee/Public Relations Manager 561-273-8226 • Year Established: 1975, No. of Employees: 600+ Number of clients under contract: 10,000+ Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Consulting, Lighting/Relamping, Painting, Windows, Parking Lot, Plumbing, Equipment, Construction, Light Industrial, Warehousing Specialize In: Construction/Light Industrial, Leading Clients: N/A

Let’s Pave 1415 W. 22nd St., Tower Floor Oak Brook, IL 60523 C. B. Kuzlik/President & Founder 844-LET-PAVE • FAX 630-214-0575 • Year Established: 2015 No. of Employees: 10 Number of clients under contract: 25 Services Provided: Parking Lot Specialize In: Big-Box/Dept, Groceries, Drug Stores, Resorts, Casinos, Shopping Centers, Hotels, Restaurants Leading Clients: Home Depot, Bloomin’ Brands, Costco Wholesale

Main Source Roof Management P.O. Box 45718 Atlanta, GA 30320 Mark Phillips/President 404-965-9370 • FAX 404-965-9369 • Year Established: 2006, No. of Employees: 18 Number of clients under contract: 10 Services Provided: Consulting, Roofing Specialize In: Big-Box/Dept, Groceries, Drug Stores, Shopping Centers, Restaurants, Warehouse Manufacturing Leading Clients: Lowes, Havertys, Academy Pillar

Marco Contractors 100 Commonwealth Dr. / PO Box 805 Warrendale, PA 15095 Samra R. Savioz / Director of Business Development 724-272-8797 • FAX 724-741-0335 • Year Established: 1977, No. of Employees: 250+ Number of clients under contract: 50 Services Provided: Remodels/Rennovations Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores, Shopping Centers, Hotels, Restaurants, Leading Clients: CVS, Chipotle, Primanti Brothers, Harbor Freight, Ethan Allen, Guitar Center, Noodles & Company, Chili’s, Dollar Tree, Family Dollar

Mid-South Roof Systems P.O. Box 45717 Atlanta, GA 30320 Jeff Ansel/Business Development 404-361-5154 • FAX 404-361-5213 • Year Established: 1990, No. of Employees: 160 Number of clients under contract: 300 Services Provided: Roofing, Specialize In: Big-Box/Dept, Groceries, Shopping Centers, Restaurants, Leading Clients: Lowe’s, Chick-fil-A, Krispy Kreme

MX Services, Sign & Lighting Maintenance 601 Royal Crest Way Brandon, FL 33511 Shane Sommer/National Sales Manager 813-654-4469 • FAX 407-672-0678 • Year Established: 1996, No. of Employees: 500 Number of clients under contract: N/A, Services Provided: Lighting/Relamping, Signage, Specialize In: BigBox/Dept, Groceries, Drug Stores, Resorts, Casinos, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Leading Clients: N/A

Nationwide Cleaners 105 Main St., Ste. 3 Hackensack, NJ 07601 Mike Rose 877-933-8356 • FAX 201-353-2344 • Year Established: 2005, No. of Employees: 30 Number of clients under contract: N/A Services Provided: Janitorial, Floor Care, Specialize In: Big-Box/ Dept, Groceries, Drug Stores, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Leading Clients: N/A





550 Crescent Blvd. Gloucester City, NJ 08030 Steve Seidel/Area Vice President for New Business Development 856-720-5100 • Year Established: 1994, No. of Employees: N/A Number of clients under contract: N/A Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Consulting, Lighting/Relamping, Painting, Windows, Parking Lot, Pest Control, Plumbing, Roofing, Signage Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores, Hotels, Restaurants, Leading Clients: N/A

Philadelphia Sign Company

707 West Spring Garden St. Palmyra, NJ 08065 David Sheffield/Salesman 757-288-4737 • FAX 850-829-8549 • Year Established: 1902, No. of Employees: 400 Number of clients under contract: 100+ Services Provided: Lighting/Relamping, Parking Lot, Signage Specialize In: Drug Stores, Medical, Education, Banks Leading Clients: Chase PNG, Citizens, Regions, Allstate

Pioneer Properties, LLC

350 West Passaic St. Rochelle Park, NJ 07662 Mike Bosslett/Marketing Manager 201-655-6060 • FAX 201-655-7367• Year Established: 1996, No. of Employees: 15 Number of clients under contract: N/A Services Provided: Electrical, Floor Care, HVAC, Lighting/Relamping, Painting, Parking Lot, Plumbing, Signage, Specialize In: BigBox/Dept, Specialty Stores, Shopping Centers, Restaurants, Banks, Assisted Living, Child Day Care Centers, Leading Clients: N/A


260 Centre St. Holbrook, MA 02343 Lisa Ploss/President 781-767-2270 FAX 781-767-2271• Year Established: 1983, No. of Employees: N/A Number of clients under contract: N/A Services Provided: Acoustical Ceiling Resurfacing Specialize In: Big-Box/Dept, Groceries, Drug Stores, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education Leading Clients: JC Penney, Kroger, Rite Aid, TD Bank, Einsteins, Walgreen

Q-1 Facility Services, LTD

8858 Clay St. Montville, OH 44064 Donald Geddis/Owner 440-321-2971 • Year Established: 1998, No. of Employees: N/A Number of clients under contract: 4 Services Provided: Electrical, HVAC, Consulting, Lighting/Relamping, Painting, Windows, Parking Lot, Plumbing, Roofing, Signage Specialize In: Big-Box/Dept, Groceries, Specialty Stores, Shopping Centers, Restaurants, Leading Clients: First Allied Corp, BenchMark Group


Quality Solutions, Inc.

128 N. First Street Colwich, KS 67030 Eric Urban/VP of Business Development 316-721-3656 • FAX 316-721-3802 • Year Established: 1997, No. of Employees: 135 Number of clients under contract: 150 Services Provided: Electrical, Floor Care, HVAC, Landscaping, Consulting, Lighting/Relamping, Painting, Windows, Parking Lot, Pest Control, Plumbing, Roofing, Signage, Equipment, Construction, National Projects, Specialize In: Big-Box/Dept, Hotels, Restaurants, Real Estate, Healthcare, Financial, Leading Clients: N/A

RenCon Services

8504 South State Rd. 9 Pendleton, IN 46064 Shane Skinner/Owner 317-644-1347 • FAX 317-841-0701 Year Established: 8 No. of Employees: N/A Number of clients under contract: 34 Services Provided: Electrical, Lighting/Relamping, Painting, Plumbing Specialize In: Big-Box/Dept, Medical, Shopping Centers, Restaurants, Education, Leading Clients: Dollar Tree, Family Dollar, GNC, Starbucks, Qdoba, Midas, Taco Bell, Wings Etc., Mooyah, 5-Guys Burgers & Fries

Retail Maintenance Specialists

1 Memorial Dr., Ste. 101 Waretown, NJ 08758 Kelli Buhay/Director of Business Development 609-978-6440 • FAX 609-978-9824 • Year Established: 2003, No. of Employees: 26 Number of clients under contract: N/A Services Provided: Electrical, Floor Care, HVAC, Landscaping, Consulting, Lighting/Relamping, Painting, Windows, Parking Lot, Plumbing, Roofing, Signage, Equipment, Waste Disposal, Construction, Carpentry, Specialize In: Big-Box/Dept, Drug Stores, Resorts, Specialty Stores, Shopping Centers, Hotels, Restaurants Leading Clients: Foot Locker, Sally’s, Rite Aid, Samsung

Rockerz, Inc.

100 Commonwealth Dr. Warrendale, PA 15086 Robert Smith/Director Business Development & Sales 724-553-3854 • FAX 724-935-4948 • Year Established: 2004, No. of Employees: 20 Number of clients under contract: 7 Services Provided: N/A, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Casinos, Medical, Specialty Stores, Shopping Centers, Restaurants, Education, Federal, Leading Clients: Harbor Freight Tools, Rue 21, Dollar Tree, Wegmans Food Market, Foot Locker


WE THINK LIKE OUR CUSTOMERS That’s why they depend on us to help them time and time again.



P O B ox 2 0 0 8 , At tl e b o ro , M A 02703


c h a i n s to re . co m

In Service Since 1991 CIRCLE NO. 34



2050 Marconi Dr., Ste. 100 Alpharetta, GA 30005 770-772-3400 • FAX 866-592-9161 Year Established: 1983, No. of Employees: 1200 Number of clients under contract: 180 Services Provided: Electrical, Lighting/Relamping Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores, Restaurants, Education, Leading Clients: Home Depot, Wal-Mart, Target, Best Buy, Lowes, Toys-R-Us

RSM Maintenance

461 From Rd. Paramus, NJ 07652 Wayne Knaub/VP of Sales & Marketing 888-776-6775 • FAX 973-253-9330 • Year Established: 1998, No. of Employees: N/A Number of clients under contract: N/A Services Provided: Electrical, Floor Care, HVAC, Lighting/Relamping, Painting, Windows, Parking Lot, Pest Control, Plumbing, Other Specialize In: Big-Box/Dept, Groceries, Drug Stores, Shopping Centers, Hotels, Restaurants, Leading Clients: N/A

Stuart Dean Co., Inc.

450 Seventh Ave., 38th Floor New York, NY 10123 Cathleen D. Nikas/VP National Accounts 800-322-3180 • FAX 212-273-0844 • Year Established: 1932 No. of Employees: N/A Number of clients under contract: N/A Services Provided: Floor Care, Painting, Metal Stone Wood & Glass Restoration, Specialize In: Big-Box/Dept, Resorts, Casinos, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Commercial Buildings, Industrial Facilities, Retail, Houses of Worship, Leading Clients: Marvin Windows, The Cheesecake Factory

Sunland Asphalt

3002 S. Priest Dr. Tempe, AZ 85282 Kristan Partel/Marketing Manager 602-323-2800 • FAX 602-323-2828 • Year Established: 1979, No. of Employees: 300 Number of clients under contract: 111 Services Provided: Parking Lot , Specialize In: Big-Box/Dept, Groceries, Drug Stores, Resorts, Casinos, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education Leading Clients: Home Depot, Lowes, Chase, Target, Wal-Mart

Terminix Commercial

860 Ridge Lake Blvd. Memphis, TN 38120 Kyle Quinn/Director National Accounts 309-363-8422 • FAX 901-597-0408 • Year Established: 1929, No. of Employees: 8,000 Number of clients under contract: N/A Services Provided: Consulting, Pest Control Specialize In: Big-Box/Dept, Groceries, Drug Stores, Resorts, Casinos, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Federal, Leading Clients: G6 Hotels, The Container Store, Staples Center Arena, Hilton Hotels, Starbucks, Bank of America, Dollar General, Sears, Tractor Supply Company


The McIntosh Group

1850 S. Boulder Ave. Tulsa, OK 74119 Karen MacCannell/ Director Business Development 918-585-8555 • FAX 918-583-7272 • Year Established: 1998, No. of Employees: 25 Number of clients under contract: 15 Services Provided: Other, Specialize In: Big-Box/Dept, Specialty Stores, Hotels, Restaurants, Leading Clients: Wendy’s, Corner Bakery, Port of Subs, CBRE/Regions, Darden/Longhorn Steakhouse, QuickTrip, CitiBank, John Q Hammons

The Paint Folks

105 Main St., Ste. 3 Hackensack, NJ 07601 Brian Foster/Vice President 888-888-7870 • FAX 201-336-9180 • Year Established: 2010, No. of Employees: 15 Number of clients under contract: N/A Services Provided: Painting, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Resorts, Casinos, Medical, Specialty Stores, Shopping Centers, Hotels, Restaurants, Education, Leading Clients: N/A

Veterans Worldwide Maintenance

105 Main St., Ste. 3 Hackensack, NJ 07601 Michael Rose/CEO 201-692-8610 • FAX 201-336-9091 • Year Established: 1999, No. of Employees: 30 Number of clients under contract: N/A Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Consulting, Painting, Pest Control, Plumbing, Specialize In: Big-Box/Dept, Groceries, Drug Stores, Specialty Stores, Shopping Centers, Hotels, Restaurants, Leading Clients: N/A

Western Specialty Contractors

1637 N. Warson Rd. St. Louis, MO 63132 Jessica Gitto/Business Development Representative 314-427-1637 • FAX 314-593-9924 Year Established: 1915, No. of Employees: 1,250+ Number of clients under contract: N/A Services Provided: Parking Lot, Roofing, Concrete Restoration, Masonry Restoration, Waterproofing, Specialize In: Medical, Shopping Centers, Hotels, Education, Federal, Commercial, Condominiums, Financial, Historic, Industrial, Parking Structures, Religious, Stadiums Leading Clients: DTZ (now Cushman Wakefield), CBL, General Growth, Trans Western, WTI/Tremco, Stuart Dean



OFFICE HERO Feel invincible. Right about now, you probably feel pretty indestructible—and you should. With Quality Solutions, Inc.’s Total Cost of Ownership philosophy you’re assured all-around excellence in quality, price, service and delivery, so you can get back to saving the world by giving your business the full attention it deserves. 24/7 TOLL-FREE 888.328.2454




The leaders

Report provides insights in to today’s HVAC leaders


hen it comes to getting your HVAC work done on time and under budget, it’s best to have the right company for the job. Our detailed HVAC report provides you with the contact information and contact person at each of the reporting companies. If you want to be included in next year’s list, email publisher David Corson at For a digital version of this report, visit us online at Aeroseal, LLC Brad Brenner/Marketing Phone: 503-736-0610 Fax: 503-238-7304 MATERIALS: Ductwork/Accessories

Airius, LLC 811 South Sherman St. Longmont, CO 80501 Christian Avedon/Director, Sales & Marketing Phone: 303-772-2633 MATERIALS: Destratification Fans

Airxchange, Inc. 85 Longwater Dr. Rockland, MA 02370 Ken Drews/Marketing Communications Manager Phone: 781-871-4816 Fax: 781-871-3029 MATERIALS: Energy Recovery Ventilation (ERV)

Alerton 16201 25th Ave. West Lynnwood, WA 98087 Phone: 425-921-4900 Fax: 425-921-4872 MATERIALS: Controls/Monitoring


Aquatherm 5005 South 500 West, Bldg. #1 Lindon, UT 84042 Charles Clark/National Accounts Manager Phone: 801-805-6657 MATERIALS: Pipe Valves & Fittings

Armstrong Fluid Technology

23 Bertrand Ave. Toronto, ON Canada M1L 2P3 Steven Lane/Communication Manager Phone: 416-755-2291 Fax: 416-759-9101 MATERIALS: Heat Pumps, Chilled Water Pumps, Boosters

Berner International Corp. 111 Progress Ave. New Castle, PA 16101 Lorey Smith/Marketing Assistant Phone: 724-658-3551 Fax: 724-652-0682 MATERIALS: Air Curtains

Big Ass Fans 2348 Innovation Dr. Lexington, KY 40511 Jason Carroll/New Construction Manager Phone: 877-244-3267 Fax: 859-233-0139 MATERIALS: Controls/Monitoring, Fans, Light Fixtures


ExCELLENT PRODUCTS ExCEPTIONAL VALUE Ex9 Minature Circuit Breakers DIN mounted devices for branch circuit & supplemental protection

Broad product range • Amperage ratings: 0.5 A - 63 A Global acceptance • Certified to UL 489/489A and 1077, CSA C22.2 and IEC 60947-2 Flexible terminals • Less physical demand • Detachable shield makes it faster and easier for installer Three terminal options • Lug terminal • Box terminal • Quick connect Multiple accessories • Extended rotary handle* • Electrical auxiliaries • Locking device* * only available for 489/489A

Ex9C/CS Series AC Contactors & Ex9R Overload Relays

Ex9CD/CM Series AC Contactors & Ex9RD Overload Relays

Ex9CK Definite Purpose Contactors

Ex9SN Manual Motor Starters



Ex9 Series - B1 Miniature Circuit Breakers UL 1077 & 489



Ex9 Series - M Molded Case Circuit Breakers & Switches






Ex9 Series Push Buttons & Indicator Lights

Contact NOARK Sales for more information at: (626) 330-7007 • • CIRCLE NO. 37


HVAC /ENERGY Boss Facility Services, Inc.

Chromalox, Inc.

1 Roebling Ct. Ronkonkoma, NY 11779 Keith Keingstein/President Phone: 631-361-7430 Fax: 631-389-2218 MATERIALS: N/A

103 Gamma Dr. Pittsburgh, PA 15215 Rob Coburn/Global Product Manager Phone: 412-967-3800 MATERIALS: Electric Air Heaters, Heat Trace, Duct Heaters

Bromic Heating 8105 Irvine Center Dr., 9th Floor Irvine, CA 92618 Karl Tschauner/Vice President of Sales Phone: 858-216-4985 Fax: 858-346-1388 MATERIALS: Outdoor Heating

Cambridge Engineering, Inc. 760 Long Rd. Crossing Dr. Chesterfield, MO 63005 Randy Niederer/Director of Marketing Phone: 636-532-6165 MATERIALS: Controls/Monitoring, HTHV (High Temp. Heating & Ventilation) direct fired gas space heaters, Makeup Air Units (MAU) & 100% outside air ventilation

Carrier Enterprise 2000 Parks Oaks Ave. Orlando, FL 32808 Kristin Gallup/Marketing Manager Phone: 407-532-7068 Fax: 407-982-7532 MATERIALS: Air Handlers, Furnaces/Duct Furnaces, Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Heat Pumps, Filters, Ductwork/Accessories, Tank Water Heaters, Tankless Water Heaters, Geo Thermal Products, Ptac Units

CertainTeed Corporation 750 E. Swedesford Rd. Valley Forge, PA 19482 Phone: 610-341-7000 Fax: 610-341-7777 MATERIALS: Ductwork/Accessories


Cleaver-Brooks 221 Law Street Thomasville, GA 31792 Jessica Esposito Phone: 800-250-5883 Fax: 229-225-9659 MATERIALS: Boilers, Furnaces/Duct Furnaces, Condensing Units, Controls/Monitoring

Clima Cool 15 S. Virginia Ave. Oklahoma City, OK 73106 Judy Linder/Director of Marketing & Planning Phone: 405-815-3012 MATERIALS: Packaged Roof Top Units, Chillers, Geo Thermal Products

ClimateMaster 7300 SW 44th St. Oklahoma City, OK 73179 Evie Sibert/Marketing Communications Manager Phone: 405-745-6000 Fax: 405-745-4102 MATERIALS: Controls/Monitoring, Heat Pumps, Ductwork/Accessories, Water Heaters, Geo Thermal Products

Continental Control Systems, LLC 3131 Indian Rd. Boulder, CO 80301 Cynthia Boyd/Director of Sales Phone: 303-444-7422 Fax: 303-444-2903 MATERIALS: Controls/Monitoring


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The services that we provide are crucial to your company’s performance. Even a small problem can interrupt work flow and prove to be very costly. Our menu of services includes all of the important aspects that help keep your businesss running smoothly.

Repair & Maintenance: • Lighting • Electrical • Plumbing • General Repair • HVAC Services

Avoid having to deal with multiple service providers or local field technicians that can take you away from your daily tasks. Instead, hire BOSS to handle all of your repair, maintenance, preventative and special projects needs.

Not just 24/7: 24/7 Nationwide

Preventative & Proactive: • Janitorial • Handyman • HVAC Preventative Services Special Projects: • Rollouts • Refreshes • Rebranding • Re-Imaging • Shop In Shops • Site Closings • Fixtures • Pop-Up Locations

For more information, log onto or call 1-866-267-7463 today to speak to a representative. CIRCLE NO. 38



HVAC /ENERGY Daikin 13600 Industrial Park Blvd. Minneapolis, MN 55441 Phone: 866-462-7829 MATERIALS: VAV Systems, Air Handlers, Packaged Roof Top Units, Condensing Units, Heat Pumps, Filters, Chillers, VRV

Desert Aire N120 W18485 Freistant Rd. Germantown, WI 53022 Julie Houle/Marketing Assistant Phone: 262-946-7400 Fax: 262-946-7401 MATERIALS: Dehumidifiers & DOAS

Demilec 3315 E. Division St. Arlington, TX 76011 Paul Herrera/Director of Marketing Phone: 817-640-4900 x-258 MATERIALS: Spray Foam Insulation

Dynamic Air Quality Solutions P.O. Box 1258 Princeton, NJ 08542 Rob Goodfellow/VP Marketing Phone: 800-578-7873 Fax: 609-924-8524 MATERIALS: Filters, IAQ

Enerliance, A Yardi Company 16480 Bake Parkway Irvine, CA 92618 Mark Boliaris/General Manager Phone: 949-383-4850 MATERIALS: HVAC System Optimization (EE, ADR, FDD)

enVerid Systems 102 Second Ave. Needham, MA 02494 Michael Wolf/VP Sales & Business Development Phone: 201-394-0705 MATERIALS: HVAC Load Reduction

Detroit Radiant Products Co. 21400 Hoover Rd. Warren, MI 48089 Michelle Kostusyk/Inside Sales Consultant Phone: 586-756-0950 Fax: 586-756-2626 MATERIALS: Radiant Heaters

DuctSox 9866 Kapp Ct. Peosta, IA 52068 Brenda Ritt/Marketing Manager Phone: 563-588-5316 Fax: 563-588-5330 MATERIALS: Ductwork/Accessories


Excel Dryer 357 Chestnut St. East Longmeadow, MA 01028 William Gagnon/VP of Marketing Phone: 413-525-4531 Fax: 413-525-2853 MATERIALS: Hand Dryers

Fabric Air, Inc. 312-A Swanson Dr. Lawrenceville, GA 30043 Charles Justice/VP Sales & Marketing Phone: 502-493-2210 Fax: 502-493-4002 MATERIALS: Ductwork/Accessories




HVAC /ENERGY Graywolf Sensing Solutions 6 Research Dr. Shelton, CT 06484 Cassandra Rivera/Marketing Administrator Phone: 203-402-0477 Fax: 203-402-0478 MATERIALS: Controls/Monitoring, HVAC Measuring Equipment

greenTEG Technoparkstrasse 1 Zurich 8005 Dr. Holger Hendrichs/Head of Building Technologies Phone: +41(0) 44 633 06 97 MATERIALS: Controls/Monitoring, R-value measurement device

Grundfos Pumps Corporation 17100 W. 118th Terrace Olathe, KS 66061 Rebecca Terry/Content Marketing Specialist-Americas Marketing Phone: 913-227-3532 Fax: 559-346-6532 MATERIALS: Heat Pumps

Impact Service Group 871 Ethan Allen Hwy. Ridgefield, CT 06877 Richard Wetchler/President Phone: 800-719-1994 Fax: 203-431-8448 MATERIALS: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, Packaged Roof Top Units, Condensing Units, Heat Pumps, Filters, Ductwork/Accessories, Chillers

Johnson Controls

507 E. Michigan St. Milwaukee, WI 53202 Maria Cambron Phone: 414-524-1200 Fax: 414-347-0221 MATERIALS: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, Packaged Roof Top Units, Controls/Monitoring, Heat Pumps, Refrigeration Equipment, Chillers


Knauf Insulation 1 Knauf Dr. Shelbyville, IN 46176 Anne Hardwick/Communications & Event Manager Phone: 317-398-4434 anne.hardwick@knaufinsulation MATERIALS: Ductwork/Accessories, Air Handling & Pipe Insulation

Lennox 2100 Lake Park Blvd. Richardson, TX 75080 Phone: 877-726-0024 MATERIALS: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Heat Pumps, Filters, Ductwork/Accessories, Variable Refrigerant Flow Systems, Split Systems, Solar-Ready Systems

LG Electronics MATERIALS: Air Handlers, Condensing Units, Controls/Monitoring, Heat Pumps, Filters, Geo Thermal Products, VRF, Duct-Free Split Systems

Lightstat, Inc. 22 W. West Hill Rd. Barkhamsted, CT 06063 Cynthia Gorman/Marcom Coordinator Phone: 860-738-4111 Fax: 860-738-4123 MATERIALS: Controls/Monitoring

Lochinvar 300 Maddox Simpson Pkwy. Lebanon, TN 37090 Emily Towey/PR Director Phone: 615-889-8900 MATERIALS: Controls/Monitoring, Boilers, Tank Water Heaters


794 S. Allen St. San Bernardino, CA 92408 Chris Dierker/Marketing Coordinator Phone: 866-668-3247 Fax: 909-890-2313 MATERIALS: Industrial Fans


MFM Building Products Corp. 525 Orange St. Coshocton, OH 43812 Tony Reis/Sales & Marketing Director Phone: 800-882-7663 Fax: 740-622-2645 MATERIALS: Ductwork/Accessories

Mitsubishi Electric US, Inc./ Cooling & Heating Division 1340 Satellite Blvd. NW Suwanee, GA 30024 Kevin Miskewicz/Sr. Manage, Commercial Marketing Phone: 800-433-4822 MATERIALS: Controls/Monitoring, Heat Pumps, Geo Thermal Products

MovinCool/Denso 3900 Via Oro Ave. Long Beach, CA 90810 Eddie Stevenson/Marketing Manager Phone: 800-264-9573 Fax: 310-835-8724 MATERIALS: Heat Pumps, Portable Air Conditioners

Navien, Inc. 20 Goodyear Irvine, CA 92618 Phone: 800-519-8794 Fax: 949-420-0430 MATERIALS: Tankless Water Heaters, Combi-Boilers, Condensing Boilers

Nedlaw Living Walls 232B Woolwich St. South Breslau, ON Canada N0B 1M0 Randy Walden/President Phone: 519-648-9779 MATERIALS: Air Handlers, Filters, Biofilter

NetworkThermostat P.O. Box 3161 Grapevine, TX 76099 Joe Neubauer/Systems Specialist Phone: 214-270-1974 Fax: 214-279-4748 MATERIALS: Controls/Monitoring, Energy Management Systems

NOARK Electric North America 2188 Ponoma Blvd. Ponoma, CA 91768 Jessie Jones/Marketing Manager Phone: 626-330-7007 Fax: 626-330-8035 MATERIALS: Manufacturer of low-voltage components

Noritz America Corporation 11160 Grace Ave. Fountain Valley, CA 92708 Jason Fleming/Sr. Marketing Mgr./Customer Care Mgr. Phone: 714-433-7813 Fax: 714-241-1196 MATERIALS: Tankless Water Heaters

Onset 470 MacArthur Blvd. Bourne, MA 02532 Jane Gasper/Marketing Phone: 508-759-9500 Fax: 508-759-9100 MATERIALS: Controls/Monitoring

Portacool, LLC 709 Southview Circle Center, TX 75935 Thomas Morrison/Marketing Manager Phone: 936-598-5651 MATERIALS: Portable Evaporative Cooling & Rigid Evaporative Media (KUUL)




HVAC /ENERGY Powered Aire, Inc. Stiebel Eltron, Inc. 109 Mortensen Rd. Greenville, PA 16125 Phillip Rodenbaugh/National Sales Manager Phone: 724-588-3305 Fax: 724-588-3371 MATERIALS: Air Curtains/Air Doors

17 West St. West Hatfield, MA 01088 Bill Riley/Sales & Marketing Phone: 800-582-8423 Fax: 413-247-3369 MATERIALS: Heat Pumps, Tankless Water Heaters, Solar Thermal

Prihoda N.A. Temp-Air, Inc.

6925 Cottage Hill Rd., Unit F Mobile, AL 36695 Andrew Sorenson/President 855-774-4632 MATERIALS: Ductwork/Accessories, Air Dispersion Systems

3700 W. Preserve Blvd. Burnsville, MN 55337 Amanda Rahn/Marketing Manager Phone: 952-707-5050 MATERIALS: Air Handlers, Heat Pumps, Chillers

Rinnai America Corporation Therma-Ray

103 International Dr. Peachtree City, GA 30269 Nina Knight/Brand Marketing Manager Phone: 770-632-4318 Fax: 678-364-9667 MATERIALS: Tankless Water Heaters

Schwank Ltd. 5285 Bradco Blvd. Mississauga, ON Canada L4W 2A6 Andrew Aceti/Marketing Manager Phone: 905-712-4766 x-33 Fax: 905-366-0031 MATERIALS: Infrared Radiant Heaters

Shurtape Technologies, LLC 1712 8th Street Dr. SE Hickory, NC 28602 Keith Shull/HVAC Sales Phone: 888-442-8273 Fax: 828-322-4029 MATERIALS: Tapes


670 Wilsey Rd., Unit #6 Fredericton, NB Canada E3B 7K4 Bill Merrow/Chief Marketing Officer Phone: 866-457-4600 Fax: 506-457-4699 MATERIALS: Electric Radiant Heating

Thybar Corporation 913 S. Kay Ave. Addison, IL 60101 Tim Warner/CEO Phone: 800-666-CURB Fax: 630-543-5309 MATERIALS: Rooftop Curbs for HVAC Units

Trane 800 A Beaty St. Davidson, NC 28036 MATERIALS: VAV Systems, Air Handlers, Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Heat Pumps, Ductwork/Accessories, Chillers, Boilers, Geo Thermal Products


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HVAC /ENERGY Unifrax 600 Riverwalk Pkwy., Ste. #120 Tonawanda, NY 14150 Phone: 716-768-6500 MATERIALS: Duct Wrap – Insulation

United Air Specialist, Inc. 4440 Creek Rd. Cincinnati, OH 45242 Phone: 513-891-0400 Fax: 513-891-4171 MATERIALS: Filters, Air Pollution Control Equipment

United CoolAir Corp. 491 E. Princess St. York, PA 17403 Phone: 717-843-4311 Fax: 717-854-4462 MATERIALS: VAV Systems, Air Handlers, Condensing Units, Heat Pumps

Uponor North America 5925 148th Street West Apple Valley, MN 55124 Kim Bliss/Sr. Writer, Technical Communications-Mktg. Ops. Phone: 952-997-5305 Fax: 952-891-2008 MATERIALS: PEX Piping Systems for Plumbing & Hydronic Heating & Cooling Applications

UV Resources P.O. Box 800370 Santa Clarita, CA 91380-0370 Daniel Jones/President Phone: 551-702-0911 Fax: 877-494-3417 MATERIALS: Ultraviolet Germicidal Irradiation

Watts Radiant 4500 E. Progress Place Springfield, MO 65807 MATERIALS: Controls/Monitoring, Radiant Heating & Cooling, Snow Melting

November/December 2015 issue Don’t miss our surveys for Signage Firms and Security Products/Serviecs.

Listing form deadline to be included November 15th 84









For more information contact John Stallman at: 262.857.3336 x241 or Corporate Office: 10505 Corporate Drive, Suite 200, Pleasant Prairie, WI 53158 Phone: 262.857.3336 • Fax: 262.857.3424 Puerto Rico Office: Urb, Velle Arriba Heights, Call 38-B, AY-8, Suite 200 Carolina, Puerto Rico 00983 Phone: 787.257.0123 • Fax: 787.750.7096 Web


Breaking bread Why learning to work across generations is key to efficacious commercial development By Matt Burgess




ommercial development not only enhances communities, but also fuels economies by creating jobs that result in increased consumer spending. According to multiple sources, it is estimated that commercial development bolsters the economy by providing

100,000 new jobs every month. The NAIOP, the commercial development real estate association, asserts that commercial development made up 16 percent of the GDP in 2014. That’s why investors are increasingly confident about acquiring commercial properties – business is booming. Simultaneously, the industry is experiencing some growing pains, as commercial developers belonging to the Baby Boomer generation frequently find themselves interacting with Millennials on commercial deals. As Millennials become a noticeable force in commercial real estate, a clash of cultures is apparent.

Baby Boomer/Millennial togetherness – why you should care

Put simply, the reason you should care about Baby Boomers and Millennials getting along is that affects the rate at which

communities can grow, jobs can be created, and economies can be restored or enhanced. We’ve all heard the phrase “time kills all deals.” The longer it takes to close a deal, the more likely a deal will never close. Nowhere is this truer than in the world of commercial development. If all players aren’t on the same page of the playbook in a commercial development deal, it can cause a deal to stop before it starts or significantly elongate the process.

What’s the rift?

Go to your favorite news site, and you’ll be sure to find multiple articles exploring the differences between Baby Boomers and Millennials. Business leaders, corporate culture experts, and more, are eager to magnify the distinctions between these two populations.





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Here’s a snapshot: Baby Boomers are more cautious with budgets, while Millennials are more technologically advanced. Baby boomers tend to lean toward micro-management, while Millennials tend to lean toward flexibility, and other stereotypes that further drive a wedge between professionals in these age groups. Ironically, in commercial development, these two distinct groups have more in common than not. Members of these two groups are used to getting deals done quickly, but in very different ways. In the 1950s, the commercial development industry was experiencing a resurgence similar to today’s. Before the war, the GNP in 1940 was just over $100 billion. By 1955, it had tripled to $310 billion, due to a real estate boom fueled by pent-up demand and a surging economy. During the 1950s and 1960s, commercial development deals were completed with a handshake and a martini. Once the dotted lines were signed, development began and communities benefitted. In 2015, when Millennials drive a commercial development deal, texts and emails are exchanged until the contract is signed (usually electronically). Development begins and communities benefit. The commercial development process has changed. But the end result – when deal drivers are of the same era – still is relatively fast and effective. Problems arise when the individuals necessary to deal negotiation and completion belong to different generations.

Closing the gap

Increased collaboration between Baby Boomers and Millennials on commercial development deals is essential for a streamlined process. Here are the top five tips our team has found helpful when dealing with a diversified partner and stakeholder list: 1. Communicate preferences: At the start, convey your preferred method of communication. According to the Princeton Review, the awareness of preferred work styles is key to bridging generation gaps. Be clear about whether you’re more likely to respond via phone, text, email or a face-to-face meeting. When communications preferences are known, less time is wasted waiting on responses.

Commercial development deals can take almost 50 percent longer when the parties involved approach the project in conflicting ways. When these deals are prolonged, communities and their inhabitants suffer. When it takes longer to build that retail strip or community center, people are out of work and without those local economy-generating resources for more time. Baby Boomers involved in commercial development are delaying retirement either for the love of the industry or because they suffered a hit in 2008. Millennials are increasingly entering the field. As this changing of the guard begins to slowly take place throughout the next decade, commercial development deal efficacy will depend on the ability of these two groups to better adapt, communicate and collaborate. The health of our communities – and our economy – depends on it. CCR

As CEO of Missouri Land Company, Matt Burgess has been developing commercial and residential real estate for more than two decades. For more, visit or call 573-701-0972.



2. Awareness and appreciation: Take the time to understand why each team member is involved in the development deal. This will make you acutely aware of each individual’s value, decrease frustration and foster an environment of respect. 3. B e humble: Do not let ego and righteousness get in the way of progress. Respect each individual’s contributions. 4. B uild a relationship: Invest the time to build a relationship with those involved in the deal away from the negotiation table and the project. When you begin to foster a more personal relationship with an individual (as opposed to building a relationship with the tasks for which the individual is responsible), you gain a broader perspective about their approach. 5. Know when to walk away: Sometimes a deal goes south. It could have nothing to do with the personalities (or ages) of those involved, or it could have everything to do with those variables. A smart commercial development professional knows when to walk away in order to save time, money and frustration.


FALL 2015

Kitchens Like


Tracking Heartland Restaurant Group’s key to success

A special supplement to:

Also Inside: Top Chefs Photography by Redford Photography


est Place to Work.”

“Fastest Growing Retail Companies.”

When it comes to delivering the kind of work environment that people want to be a part of, Heartland Restaurant delivers.

Heartland Restaurant Group – the franchisee group that has help deliver the resurgence of Dunkin’ Donuts in the southwestern Pennsylvania region, has built a reputation as the kind of company that not only develops its people, but cares deeply about the role each plays in its mission to be a community leader across all fronts.




family Tracking Heartland Restaurant Group’s key to success SEPTEMBER : OCTOBER 2015 — COMMERCIAL CONSTRUCTION & RENOVATION




The accolades are helping it build for the future. Heartland Restaurant Group won the “Best Places to Work” award in 2010, 2012 and 2014, and Pittsburgh’s “Fastest Growing Retail Companies” in 2011, 2012, 2014. The award-winning Heartland Restaurant Group team is driven by the Dunkin’ Donuts brand. Today, the company is the regional franchisee of 38 Dunkin’ Donuts locations (and growing) across southwestern Pennsylvania. Commercial Kitchens sat down with Matthew Boynton, construction and facilities manager, to get a feel for what drives the Heartland Restaurant Group and Dunkin’ Donuts brand.

What are some of your biggest opportunities moving ahead?

Give us a snapshot of today’s retail marketplace.

We refresh our stores at least every five years. We have already completed 13 refurbishes. Each location is unique, however, the goal is the same “to improve the guest’s experience.”

Competition is a big part of the retail marketplace. Not just other QSR locations, but also with several very established convenient store

We will always strive to make greener and more efficient stores. I also see opportunities in streamlining construction time and quality through good venders and general contractors.

What is your growth plan? How many stores are you planning to add?

We are planning on opening five new stores per year, depending on the market opportunities.

Talk about your refresh strategy?

Whether it’s charging stations, free Wi-Fi or other conveniences, our goal is always to create a more comfortable environment that will keep our guests coming back. chains. All offering full line of food and sandwich products as well as very competitive coffee and expresso beverages.

What is the most pressing item on your to-do list?

This may be done through new signs and awnings, paint, wallpaper, flooring, landscaping, and also the addition of Digital Menu Boards and new equipment.

Preparing our store locations for the winter season, including sealing and striping the parking lots, lining up snow plowing contractors and making sure all our outside light are in good working order.

What adjustments are you making?

How has business been over the past year overall?

Are you optimistic about the road ahead?

Business is great. In addition to our continuing expansion, we are also seeing very positive same store sales growth and positive guest feedback.

What has been the biggest surprise this year?

My biggest surprise is how difficult it is to get a top quality contractor at a fair price. I’ve seen the cost of construction continue to go up and up, and more and more governmental requirements and approval processes.


We are always updating our front line equipment in an effort to continually offer new products to our guests. I am extremely optimistic. We’re continuing on a very aggressive path of growth, and with that growth comes increased exposure and recognition of the Dunkin’ Donuts brand within the Pittsburgh region. The more locations we add, the more the footprint expands. This allows for more opportunities to leverage the brand in the market. It’s all a positive trend. In many ways, our growth helps even the established locations by raising their profile.


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What trends do you see evolving in the retail construction arena?

How do we give our guest the best experience and continue to minimize our environmental impact. This leads to a brighter cleaner building with less energy consumption. (LED lighting, Hi-efficient HVAC, as well as more recycled building materials).

Walk us through your construction strategy.

Our strategy is simple: build the highest quality building in the shortest amount of time, for the least amount of money.

Are you planning (or have you put into place) any sustainability initiatives?

Our strategy is simple: build the highest quality building in the shortest amount of time, for the least amount of money.

Yes. We use all LED lighting in our new stores. We’ve started using hi-efficiency HVAC systems, and we are mindful of our storm water discharge. Dunkin’ Donuts has started a new green initiative that we are also adopting.


What does “green” mean today (and to your customers)?

“Green” means offsetting greenhouse gasses and minimizing your carbon footprint. We do this by making a conscious change in our thinking and behaviors. Today’s guest is more comfortable doing business with a company that cares about the environment.

What is today’s customer looking for?

Today’s guest is looking for speed, accuracy, convenience and good guest service. We strive for speed of service goals, and from a construction and design standpoint, which means we are constantly looking for opportunities to streamline our workflow to improve service times. Beyond the basic operations, we are always looking for the next convenience that will attract our guests and keep them in our restaurants. Whether it’s charging stations, free Wi-Fi or other conveniences, our goal is always to create a more comfortable environment that will keep our guests coming back. We want them to feel that they can rely on the same amenities any time they see a Dunkin’ Donuts on the side of the road.


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What has it meant to receive the recent accolades you have received, i.e., “Best Place to Work,” “Fastest Growing Retail Companies”?

It’s really a great validation of all that we strive for in our company. We want to be a home away from home for our employees. To be able to continually provide that type of environment while in the middle of such aggressive growth is one of our biggest challenges and goals. The recent honors provide support the philosophies we have about the growth and culture of the company.

What should people expect from the Heartland brand moving forward?

People should expect us to always be working to provide clean, comfortable restaurants with the modern amenities they have come to expect in their daily lives. We are always striving to provide the best guest experience possible either through the service we provide or the design, accessibility, and usability of our restaurants. CK

Get to know ... » Matthew Boynton Construction and Facilities Manager Heartland Restaurant Group

What’s the most rewarding part of your job? Taking an old building or empty lot and turning it in to a bright new Dunkin’ Donuts restaurant.

What was the best advice you ever received? Don’t buy something you can’t afford to fix.

What’s the best thing a client ever said to you? “Wow, daddy you built this!”

What are the three strongest traits any leader should have? Humility, integrity and patience.

What is the true key to success for any manager?

What’s your favorite vacation spot and why?

We go to Ocean City, MD every year. My wife has been going there since she was a child. It is my favorite spot because it is the one-week a year I get to spend all my time with my family.

What book are you reading now?

For the past few years I have been reading all the classics, Walden, Moby Dick, The Count of Monte Cristo, etc. Currently I’m reading Don Quixote.

How do you like to spend your down time?

With my family at football games, band competitions and Cub Scouts.

Respecting your employees.





Actor/Environmentalist Ed Begley, Jr. teams up with Bostik


ostik, Inc. (, has produced a new video featuring well-known green activist, actor Ed Begley, Jr. In it, he speaks of why Ultra-Set® SingleStep2™ was the ideal wood flooring installation product for his LEED Platinum home. This video is easily seen by clicking: “We needed the right adhesive for the wood flooring,” Begley states. He then proceeds to describe the sustainable oak floor material, which came from old barns and buildings, and how it needed an installation material that was “low VOC, provided a moisture barrier, contained high recycled content and easy to apply.” Begley added, “Ultra-Set® SingleStep2™ was an important piece of the puzzle in getting LEED points for our project. It was a sum total of different attributes. No other product would fit the bill for what we were trying to do here!” News of this video appeared on hundreds of media outlets, both consumer and trade; print and online. It also could be seen on a huge, multi-story digital sign in the center of Times Square, which is viewed by nearly two million people each day. Ultra-Set® SingleStep2® utilizes Bostik’s AXIOS® Tri-Linking™ polymer, which combines high-strength adhesive, industry-leading moisture barrier and sound abatement underlayment technologies all in one dynamic, space-age formulation. Ultra-Set® SingleStep2™ also contains Bostik’s patent-pending Thickness Control™ Spacer Technology, a proprietary feature ensuring that ideal membrane thickness between substrate and hardwood flooring is maintained. Not only does it offer unlimited moisture vapor protection, it provides sound abatement properties equivalent to 1/4” cork underlayment. The Thickness Control™ Spacer Technology helps ensure the required membrane thickness for moisture control and sound

abatement is maintained, even if installers walk on the flooring before the adhesive has cured! Scott Banda, Director of Marketing for Bostik’s Consumer & Construction Business Unit -Americas, added, “The Green Movement in America keeps growing and growing. And Ed Begley, Jr. is just as well known for his positive environmental initiatives as he is for being an incredibly talented and successful actor. We’re delighted with the strong response to this news about our video… and are planning to do more with Ed moving forward. For example, he will be with us in Las Vegas at Surfaces 2016!”

TAKE NOTE: See Ed Begley, Jr. “live” at Bostik’s exhibit # 4534 during Surfaces 2016 in Las Vegas, January 21, Mandalay Bay Convention Center at 1:00 pm!




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Ultra-Set® SingleStep2™—with an IIC of 70 dB, ΔIIC of 21, and an STC of 67—eliminates material and time installing secondary acoustic membranes No time-consuming concrete moisture tests—Bostik’s AXIOS™ Tri-Linking™ polymer technology used in Ultra-Set® SingleStep2™ provides unlimited moisture vapor protection • Ultra-Set® SingleStep2™ has incredible bond strength and durability • Lifetime bond and moisture vapor protection warranty • Contributes to LEED® EQ 4.1 and MR 4.2 with 0 VOC and 1% post-consumer recycled content • Patent-pending Thickness Control™ Spacer Technology maintains required membrane thickness for moisture vapor protection and sound reduction—no special tools required • Easy to clean before and after cure for faster installation

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All Spec Projects

Top Chefs

Lessons learned collaborating on a high-end overseas restaurant by Joshua Zinder Photography by Aaron Pocock




he best architects know they always have more to learn. When clients are professionals at the top of their respective fields, the architect can learn as much from them as from other building professionals. JZA+D has been fortunate to work on restaurant and food venue designs for chefs and restaurateurs at the top of their games. Each time, the experience has deepened its understanding of its work as architects, by not just providing challenges to meet, but also exposure to the mastery of a consummate creative professional. One of these experiences, a venue in Singapore for master chef Tetsuya Wakuda, provides some useful lessons about restaurant design in general. But the experience also taught JZA+D quite a bit about engaging and collaborating with its clients, in the hospitality industry and pretty much everywhere else.

Meeting the client

Early in JZA+D’s growth, it was fortunate to have the opportunity to design a restaurant for legendary chef Charlie Trotter at the Venetian Resort-Casino in Las Vegas – Restaurant Charlie. That successful commission and the several that followed put JZA+D in good stead with the Las Vegas Sands Corporation. So, when Marina Bay Sands was looking to pair good designers with good chefs to create unique dining experiences, JZA+D was asked to design a venue in the Marina Bay Sands Hotel in Singapore for globally-renowned chef Tetsuya Wakuda. Known for an approach that emphasizes clean, decisive yet refined flavors, Japanese-born Wakuda is best known for the massively successful Tetsuya's Restaurant, located in Sydney, Australia, where he resides. JZA+D was thrilled to have the opportunity to design for him. After a conference call with The Sands and Tetsuya's team, it began to explore concepts that it would present to the executives in Vegas and Singapore. JZA+D had no idea at the time that most of those concepts would be eventually tossed out. The only element the firm envisioned that would ultimately remain was its idea for a sake-caviar bar. The next step was to meet the man himself in Tokyo. This trip would turn out to be an indelible learning experience, and a formative one for the firm's approach to client engagement. JZA+D was prepared to discuss some essential programmatic elements – number of seats, customer experience, menu, price point – but its visit with Wakuda did not start out with the typical design agenda. Instead, it was all about understanding the type of culinary experience that the chef wanted to explore. Together, the two teams undertook a “Cook’s Tour” of Tokyo's culinary world, visiting more than a dozen different restaurants, the fish market and, most revealingly, a knife shop. There, Wakuda talked at length about the various blades, and about the process of metalworking that goes into making knives. He described in detail how the metal is hammered, and folded multiple times to give it strength and durability. The JZA+D team saw how the signature pattern of folded layers in the metal are revealed through sharpening.

​​ was clear that It for Wakuda the physical details of knives, as essential tools of his trade, were tied into his passion for fine specialized cuisine.

It was clear that for Wakuda the physical details of knives, as essential tools of his trade, were tied into his passion for fine specialized cuisine. While still in Tokyo, JZA+D already had begun to inculcate themes inspired by the client’s passion into its design approach. From this discussion emerged the motif of "ghin," the Japanese word for silver (pronounced “JIN”). At that point, everything began to fall into place. JZA+D would create a space for this special culinary experience, and the image of the chef’s knife – along with the metallic surface of the teppanyaki tables that we had seen on our tour – would inspire forms and patterns throughout. For example, those folded metal layers revealed through sharpening the blade inspired the pattern of the carpet. The door handles at the entrance appear like knife blades that have punctured through the glass and, likewise, the curving wall form pierces the entrance like a blade, as a harbinger of the restaurant’s theme.





project an atmosphere of “special culinary experience,” JZA+D had to adapt its design quickly, to make the most of this narrow space. As the firm discussed the design potential for the walls, Wakuda, unruffled, took the occasion to ask, “What kind of art do you like?” Soon, JZA+D was discussing the connection between the culinary and visual arts, and as quickly as it been confronted by this sudden challenge, it began to shape a solution. Avoiding flat walls in favor of flowing forms, JZA+D redesigned this hallway into a dynamic gallery, where visual art and culinary art would meet and complement each other. The winding walls would form niches for displays of artwork, drawing the patrons organically from room to room for particular gastronomic experiences: caviar-and-sake bar, teppanyaki, sushi, dessert. Now this newly constricted space would no longer be a mere hallway, but a memorable part of a unique dining experience. In this new imagining, after their entrees, patrons would be escorted from the teppanyaki room through the gallery to a dedicated dessert lounge with a breathtaking skyline view.

Chefs notoriously have big egos, but you wouldn't know this from working with Wakuda. He communicated strong opinions effectively, but his easy-going manner showed he clearly valued the firm’s work. Wakuda became JZA+D's most important collaborator. Through him, JZA+D learned a great deal. In describing his ideas he used culinary analogies that were highly instructive, and have stuck with the design team. For example, he spoke of the importance of balancing different food flavors, a principle which JZA+D incorporated into its textural choices for interior finishes. If a space was too cold or hard, JZA+D would introduce softness and warmth. For example, JZA+D selected fabric hangings and the rich, gold glow of mica light fixtures to offset the "cool" of stone and mother-of-pearl finishes.

Crisis becomes opportunity

Then came JZA+D's biggest design challenge. During the construction document phase, the Sands executives informed the firm that the venue had a new perimeter line, which would require it to shrink Waku Ghin's footprint by 2,000 square feet. This drastic reduction essentially converted the planned main dining room into a hallway space. Since a hallway doesn't exactly

There, the patrons would enjoy dessert and an aperitif in a fresh environment. Providing this delightfully varied art-and-cuisine “tour” also freed up dining tables for the next seating, improving the all-important turnover rate. Since that experience with Chef Wakuda and Waku Ghin, JZA+D has grown significantly, with hospitality venues are an important part of its portfolio. Today, JZA+D approaches each client as a potential teacher, who can share a passion. And it looks at each potential obstacle as a whetstone against which it can sharpen the tools of its own trade, revealing the layers of design options for embodying a client’s dream. CCR

Joshua Zinder, AIA, founded Princeton, N.J.-based JZA+D in 2006 to pursue contemporary and sustainably responsible design. Today, Zinder runs the firm with his partner and director of interior design, Marlyn Zucosky. For more information, visit



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Eagle One, Brighton Michigan Door Frame Renovation vs. Replacement Door Innovation Jamb Patch Case Study


or over five decades, Jim Branscum has been building, renovating and developing properties, through the numerous companies he owns. With his experience, there are very few renovation techniques Jim is not familiar with. Recently, when he made a decision to try out the Door Innovation Jamb Patch Kit metal door frame restoration system, on one of his commercial rental properties, he quickly learned the value of renovating a corroded door frame instead of replacing it.

The primary business model Jim has focused on is the rapidly growing market associated with building and operating “long-term health care facilities”. Today, he has 27 facilities across Michigan. Jim built 11 of these facilities as new buildings. Sixteen were renovation projects that involved repairing and replacing infrastructure. In addition, he owns and rents a number of commercial light industrial rental properties like the Eagle One building featured in this article. Inevitably, as buildings age, outside metal door frames all begin to display signs of corrosion. Typically, the short term fix is to simply try to clean up the corrosion and repaint. At some point however, corrosion always wins and then you have to replace what Jim refers to as a “troubled door”. In his long-term care facilities, Jim has facilities maintenance professionals dedicated to keep the buildings operating by performing continuous preventative maintenance duties. However, a “troubled door” is a project Jim will go outside of his company to hire a commercial door company to come in and replace the entire frame and possibly the door too. The Eagle One facility, located in Brighton, Michigan is a nine unit light manufacturing and warehouse building with 9 steel outside door frames on the rear of the building, with each on the verge of being classified as a troubled door. But, the cost of replacing 9 door frames made Jim have second thoughts about when to replace a troubled door. However, even after cleaning the corrosion and repainting the lower section of the door and frame (shown in the picture above), the corrosion returned and was worse than before. Instead of replacing all 9, Jim decided to try out the Door Innovation Jamb Patch system. The results were better than he could have imagined. Not only was the replacement and renovation substantially less than a full frame replacement, the process was completed in just a couple of hours. Although he had never seen



anything like the Jamb Patch over the last 5 decades, he was so satisfied with the results that he is ready to have all of the other outside door frames at Eagle One renovated with the Jamb Patch. For Jim and his real estate holdings, the greatest savings will come when he introduces the Jamb Patch to his maintenance supervisors and they are able to do future troubled door renovations as a preventative maintenance activity rather than an expensive contracted frame replacement from an outside contractor. Not only is Jim satisfied with the results, his tenants appreciate the commitment he demonstrates to continuous improvement of the property and their unit.

You don’t have to replace the entire door frame anymore Commercial Door Solutions Commercial doors made of aluminum or steel are integral to the security of your business, as well as the appearance you present to the public. Over time, commercial doors can fall prey to corrosion, rust, or impact damage, losing structural integrity. At Door Innovation, we saw that replacing a damaged commercial door was often an excessive expense, and developed products to repair commercial doors at a fraction of the cost of purchasing replacements. Door Innovation's products, the Jamb Anchor and the Jamb Patch, are the cost effective solution to corroded, rusted, and damaged door frames.

Jamb Patch

The Jamb Patch is used to repair steel door frames that have rusted or corroded leaving raw edged openings that allow for rodent infestation, energy loss, contaminant ingression, and even personal injury from the sharp edges. With the Jamb Patch kit, the customer can self-repair the steel frame system, saving money while extending the useful life of the door system.

View our video on how the Jamb Patch is installed:

To contact us for more information, please visit our website: CIRCLE NO. 49

Making business brighter How an energy efficiency initiative saved money for a Washington Mall By Tianna Byrtus & Emma Karlsson Gyros House owner Moussa Elmoussa is presented with a check which will be used toward energy efficient products in his restaurant.


ationally, malls and retail stores use 18 percent of the energy consumed by all commercial buildings. To showcase how energy efficiency can be a powerful tool, JSH Properties embarked on a partnership with Puget Sound Energy (PSE), its local energy company, to launch the “Brighter Business” campaign at The Landing, a large mall located in the heart of Renton, Wash. The energy efficiency initiative would help businesses save thousands of dollars on their energy bills every year. Meanwhile, The Landing implemented a lighting project in the common areas of the mall, an effort that would reduce its energy consumption by an additional 78 percent, saving the property $36,300 annually. The Landing was selected for its diverse range of retail and restaurant tenants at the property and because of JSH Properties’ commitment to reduce the overall energy use at the mall. The participation of the small business owners at The Landing also was key to the “Brighter Business” campaign’s success.


Installations of energy efficient products

Five businesses at The Landing were selected to receive a financial contribution to make larger, energy efficient upgrades at their businesses, serving as a catalyst for other tenants to take action. PSE conducted a thorough energy assessment of each business to determine what upgrades – whether a new, efficient deep fryer, a new dishwasher or an upgraded HVAC system – would have the most cost-saving impact for the businesses. Moussa Elmoussa, owner of Gyros House, which recently moved to a new location within The Landing, was one of the business owners who made the energy efficient upgrades. By replacing his lighting with LED technology, installing low-flow sink aerators in his restrooms and choosing an efficient ENERGY STAR dishwasher in his kitchen, Elmoussa anticipates an annual savings of nearly $1,500. Cost-savings aside, he already has received positive feedback from his employees and customers by choosing to be more energy efficient.


Energy efficient lighting not only reduces businesses’ energy bills, but also has a positive impact on the physical workplace for the businesses and their employees.

“When you own a restaurant, it beaccurately program a thermostat and the best comes very important to have a comfortable way to install energy efficient products such work environment for your employees and as lighting, HVAC and kitchen equipment. guests,” Elmoussa says. PSE’s team hand-delivered the toolkits, Combined, the five businesses – Gyros and took the time to speak with business House, Top Pot Doughnuts, Cacie Nails, owners and managers; a way to establish Mucho Burrito and Renton Modern Denpersonal relationships and build trust, while tistry – will save up to $12,000 a year on encouraging a closer-knit business commutheir water and energy bills after making the nity within The Landing. recommended upgrades. As property managers, JSH saw it as For example, Mucho Burrito already has its responsibility to lead the way. By setting a installed a new ENERGY STAR qualified fryer good example, JSH hoped that the business using the financial contribution, which will owners would follow suit. Partnering with a not only save the restaurant more than $600 local energy company proved to be a powa year in energy costs, but also more than erful combination – energy companies have $2,000 per year in fryer oil costs. an array of tools and rebates available to During the culmination of the campaign, PSE brought a team of energy efficiency experts to The Landing to program thermostats and install energy efficient lighting and aerators for each of the five businesses. During the retrofit, it was discovered that several of the participating businesses had programmable thermostats that were not programmed correctly. As a result, the businesses were heating more than 6,000 square feet during hours when the businesses were closed, wasting thousands of kilowatt hours of energy, which quickly translates to hundreds of wasted dollars. The energy efficiency team helped the businesses program their thermostats, a quick and easy fix to immediately start saving money and energy. The Brighter Business campaign demonstrated that even small upgrades, such as After Cacie Nails had its thermostat replacing your business’s lighting with LEDs can have a big impact on yearly cost programmed, the business instantly saved and energy savings. over 25 hours per week of unnecessarily heated space, adding up to $100 saved Photo courtesy: Carey Rose, Puget Sound Energy per year. Top Pot Doughnuts also had its thermostat programmed, saving the shop more than 10 hours per help business customers install energy efficient products, in addition week and $65 per year. And these energy savings took mere minutes to knowing how to communicate the benefits of energy efficiency to to complete. business owners. In addition to reducing the energy consumption of the small Increasing energy efficiency awareness business owners at The Landing, JSH decided to replace the exterior In addition to helping the five selected businesses revamp their lighting with LEDs in the open parking lot, garage and common areas facilities with energy efficient products, PSE developed a Brighter of the mall. Business toolkit available to all tenants at The Landing. Just within the first year, The Landing expects to save 415,300 The main mission: showcase the cost-saving impact by making kWh (equivalent to $36,300) or the reduction of carbon dioxide emissimple changes. sions from 25 single family homes. The toolkit served as a springboard to get business owners To measure progress, the shopping mall is using the Internathinking about how energy efficiency can help them save money on tional Council of Shopping Centers’ Property Efficiency Scorecard, their electricity and natural gas bills. It contained information on how a web-based application used by more than 900 shopping centers simple behavioral changes can save money, including tips on how to around the nation as an industry sustainability benchmarking tool.



MAKING BUSINESS BRIGHTER Even small upgrades can have big impacts

The Brighter Business campaign demonstrates that even simple upgrades can make a big impact on energy savings. Lighting represents the largest source of electricity consumption in U.S. commercial buildings, at an estimated cost of $38 billion a year.

Workers from PSE install energy efficient lighting at Top Pot Doughnuts at The Landing in Renton. Photo courtesy: Carey Rose, Puget Sound Energy

Aspirating Smoke Detection

Pipe Network Design

Talk to the


Regardless of the size of a business, Puget Sound Energy estimates that energy efficient lighting can help save 20-40 percent of businesses’ energy bills.

Regardless of the size of a business, PSE estimates that energy efficient lighting can help save 20-40 percent of businesses’ energy bills. In addition, energy efficient lighting not only reduces businesses’ energy bills, but also has a positive impact on the physical workplace for the businesses and their employees. LEDs and T8 lamps feature newer technology, improved color quality, and produce less heat, which means better productivity and a safer, more comfortable workplace. For other property managers and energy companies looking at endeavors similar to the Brighter Business campaign, PSE and JSH recommend focusing on finding a diverse set of businesses within a small geographic area, such as the downtown core of a small city or a mall. For example, at The Landing, there are both large and small businesses, including restaurants and retail. That diversity enables the program initiators to show that energy efficiency can help all types of businesses. CCR

To have a FAAST Specialist assist with your next design project for free, visit:

©2015 System Sensor. All Rights Reserved.

Tianna Byrtus ( is a program manager at Puget Sound Energy, specializing in energy efficiency for the hospitality industry.

Emma Karlsson ( is the director of sustainability at JSH Properties.

Photo of Tianna Byrtus courtesy of Carey Rose, Puget Sound Energy Photo of Emma Karlsson courtesy of JSH Properties




FALL 2015



Comfortable, affordable healthcare ALSO:

Helping patients at Missoula, Mont.’s new Community Cancer Care facility feel at ease

Gimme me some water

A special supplement to:

Missoula, Montana’s new Community Cancer Care facility at the Community Medical Center is a big improvement over the much smaller original oncology facility, although patient satisfaction has always been very high.

Inside the new 30,000-sqaure-foot Cancer Care facility, minimizing patient travel was a main design criterion, along with a warm atmosphere.

Comfortable, affordable healthcare C

ancer is a cruel opportunist, always taking away. Though lately, modern healthcare has won more battles against the disease than it’s lost. And in Missoula, Mont., one facility is a solid example of how patients with the disease receive comfort with treatment. It’s smart, deepdown comfort and energy savings from Mother Nature herself. The new Community Cancer Care facility at the Community Medical Center benefits from a system that gives new meaning to comfortable, convenient healthcare. “From the outset, the main design criterion of this project was patient comfort,” says Dennis Greeno, partner at OZ Architects, the firm that designed the facility. “From the floor plan that minimizes patient travel inside, to the heating and cooling system at work behind the scenes, the goal to provide comfort for patients was woven into every aspect of the building.”


Input from staff and patients weighed heavily into the building’s design. The 30,000 square foot, state-of-the-art cancer treatment facility, also referred to as the Oncology Center, rests a mere 40 feet above the Missoula Aquifer. The massive underground aquifer is all that remains of prehistoric glacial Lake Missoula, which at one point held as much as 600 cubic miles of water – roughly half the volume of Lake Michigan. According to the University of Montana, the aquifer flows at three to four per day; a rapid pace compared to most aquifers, which move that distance over the span of a year. In Missoula, the water is consistently around 50 degrees F. It is the ideal resource for groundwater cooling applications. To make good use of the aquifer, the Oncology Center uses a “pump-and-dump,” groundwater cooling system to tap the aquifer. Water is drawn from the ground, pumped through a large plate-andframe heat exchanger, and injected back into the aquifer. “The Montana DNRC (Department of Natural Resources and Conservation) handles well permitting here,” says Adam Perine, Sr., Hydrologist with NewFields, a national environmental consulting firm. “If water use is non-consumptive, and under 350 GPM, it’s a pretty simple process to acquire the correct permit.” Perine designed the three wells that serve the facility. Although the system only calls for 300 GPM, the wells have been tested at 500 GPM.


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䘀椀渀搀 甀猀 漀渀 猀漀挀椀愀氀 洀攀搀椀愀℀ CIRCLE NO. 51

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The project broke ground in late 2012, and saw its first patients in August of 2013.

Inside the new 30,000-sqaure-foot Cancer Care facility, minimizing patient travel was a main design criterion, along with a warm atmosphere. “It’s the most holistic approach to geothermal cooling,” says Jared Swartz, office manager for Associated Construction Engineering Inc. (A.C.E.), the company that designed the mechanical, electrical and fire suppression systems at the Oncology Center. “No compressor, no refrigerant; just a pump and a stainless steel heat exchanger to handle the building’s 1M BTUH cooling load.”

Tapping the aquifer

“The pump-and-dump cooling system isn’t that unusual here in Missoula,” says Cory Hanninen, project manager at 4G Plumbing and Heating Inc. “The system is designed to bring in groundwater at about 53 degrees – 55 degrees F, and return it to the ground at roughly 65°F. The aquifer is so huge that


“With the new facility, we set out to provide the best atmosphere and service possible. Patients and family members now tell us every day how much they love it.” – Devin Huntley, VP of operations at Missoula Community Medical Center


every building in Missoula could use it for cooling and it wouldn’t make a noticeable effect on the source temperature.” The cooling system that A.C.E. designed stems from redundant, 10-inch bore extraction wells, each 130-feet deep. Each supply well has a 20-HP submersible pump. Groundwater moves through the 350-GPM plate-and-frame heat exchanger, and is then returned to the aquifer via an injection well. On the building side of the big heat exchanger, redundant 15 HP, VFD-powered Taco FI3011frame-mounted, end-suction pumps circulate a glycol-based solution to rooftop air handling units that supply ducted AC. “We’ve completed roughly 25 buildings in Missoula that tap the aquifer for cooling,” Swartz says. “It’s more prevalent here than anywhere in the state, but they’re starting to follow suite elsewhere along the western side of Montana, where the water table aquifers are large and easily accessible. Last year, we designed a similar system for a large hospital in Kalispell.” The new Kalispell Regional Medical Center Surgical Services Addition uses two, 1,200 GPM wells to feed a similar, but more complicated ground-source cooling system. The water is used to provide direct cooling similar to Community Medical Center. In addition to the direct cooling, two more heat exchangers are piped in series to provide condenser water-cooling for two 350-ton water-cooled chillers. The return water – at approximately 65 degrees F – is then used to cool a 240 ton IT load prior to be injected back into the aquifer. A.C.E. and 4G work together routinely. Both Montana-based firms are accustomed to the design factors seen in the intermountain west; long, cold winters with high snowfall and short, hot summers with very low humidity. “We’ve concentrated on medical facility work and have been very fortunate to work on many facilities throughout the Northwest,” Swartz says. “On average, we complete $250 million in construction each year, with medical facilities accounting for more than half of that. They’re a diverse firm with 30 employees in five different locations: Missoula, Belgrade and Billings, Mont., Minot, N.D., and Sheridan, Wyo.” Similarly, 4G’s focus is commercial and industrial work, also with specialization in


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4G Project Foreman Hans Halverson works on one of four VFD-powered pumps that serve the oncology facility’s heating and cooling systems.

Two 1.5M BTU, condensing Aerco Benchmark boilers are set up in lead-lag fashion. A 300 MBH, Taco brazed-plate heat exchanger pulls heat from the building’s 180 degrees F, 6-inch primary heating loop to supply 120 degrees F water to the radiant panels. The 16 small rooms are split into four zones. The low-temp branch stemming from the small heat exchanger also heats 2,400 square-feet of sidewalk outside the main doors. Before the building approach was poured, 4G installed three-quarter-inch Watts Radiant PEX+. The concrete is kept dry throughout Montana’s October through April snow season; adding further to patient comfort, safety and convenience. For common areas, offices, and supplemental heat to infusion rooms, high-temp water is pumped to the rooftop air handler and multiple VAV Boxes throughout the building. The big primary loop uses a 7.5 HP, VFD-powered Taco base-mounted pump. “We like to use Taco and Watts Radiant products because of the local support we get from Vemco Sales,” Hanninen says. “Beyond that, it’s good to know we have the performance we need and manufacturers willing to stand behind their products.” 4G also completed the plumbing for the Oncology Center. DHW is supplied by a 100-gallon gas-fired water heater, so that the boilers don’t need to run through the summer.


The groundwater cooling components came together smoothly, and the radiant portions of the project were no challenge for the 4G crews. “But we were up against a fast-track, 4G Project Manager, Cory Hanninen programs a VFD during commissioning. nine-month timeline,” Hanninen says. “Between drilling, plumbing, heating, cooling and working hospital work. The mechanical firm’s 45 employees have worked on around other subcontractors, we had our hands full for most of 2013.” many medical facilities throughout the Northwest. Construction for the first phase of the project started late in 2012, and wrapped up this past August. Phase 2, which will offer Warmth and healing radiation oncology services, is slated for spring completion. While the groundwater system at the Oncology Center is a unique Western Montana doesn’t see seismic activity like California, way of cooling a building, the heating side of the system includes its but Big Sky Country isn’t inactive. own uncommon elements. There are some interesting and underutiAt the Oncology Center, seismic restraints were used for potable lized approaches to providing patient comfort. water lines, and the pumps and boilers were anchored to the concrete “There’s not one pleasant thing about receiving chemotherapy slab. On the roof, the large air handler rests on a seismic-compliant treatments,” Swartz says. “So a design criterion for the heating Vibro-Curb unit with integral spring vibration isolation. system was to make the physical atmosphere as comfortable as The big mechanical room provided ample space for the possible for patients that will already be uneasy and distressed. main system components, but in-ceiling space was at a premium. The chemotherapy infusion rooms have in-wall radiant panels that Ductwork left minimal room for hydronic piping, electric, fire supprovide the first stage heat.” pression and domestic hot water lines.



A division of



Missoula’s Community Medical Center is one of two large hospitals in town.

Three’s company

Montana is the fourth largest state by landmass, but it’s 44th in total population. A population density of 6.8 inhabitants per square mile simply means dealing with the same folks more often. Rep, installer and engineer relationships are no exception. “4G works frequently with A.C.E, and it definitely benefits both companies,” Hanninen says. “But our rep relationships are just as important. In Montana, we’re farther down the supply chain for a lot of things. Nothing is right around the corner, so Jared and I both lean on Dennis Nisbet, at Vemco Sales, a little harder than a contractor in New York might have to.”




“We do our best to be a resource to both firms,” says Nesbit, who is in outside sales for the 35 year-old Northwestern manufacturer’s representative firm. “We get involved in as many projects across the state as we can. A.C.E. usually designs the systems and sizes boilers, pumps, etc. I help them select the appropriate equipment for the application. As you can see at the Oncology Center, we often get into some unique applications.” Nisbet worked closely with Swartz as he did most of the front-end engineering work at the Oncology project. “I think our biggest challenge was staying under budget and ahead of the 12-month design/construction timeframe,” Swartz says. “Dennis definitely helped with both, as he does on all our projects.”

Affordable healthcare

The fast-flowing aquifer, which constantly is recharged by the Clark Fork River, is a boon to the Missoula community. When coupled with engineering and mechanical aptitude – it indirectly makes healthcare more affordable for those nearby. “The hospital received a $43,000 rebate from the local utility for installing the groundwater cooling system,” Swartz says. “But we’ve calculated that the system also provides an energy savings of around 150,000 kWh per year when compared to a traditional chiller system – meaning an additional benefit of $11,000 or so per year. “Before this building was complete, we enjoyed very high satisfaction with our cancer treatment services, but we wanted a facility that could offer even more,” says Devin Huntley, VP of operations at Missoula Community Medical Center. “With the new facility, we set out to provide the best atmosphere and service possible,” Huntley says. “Patients and family members now tell us every day how much they love it. From an administrations perspective, I can honestly say that this is the first project I’ve worked on in a long time that far exceeded my expectations.” The building is positioned to take advantage of the mountain views and the soon-to-come healing garden. Few people who enter the facility know about the natural resource that lies beneath their feet, helping to make the building a reality. FC


Gimme me some water The R&D Tax Credit aspects of desalination plant design

By Charles R. Goulding, Michael Wilshere & Andrea Albanese


ater scarcity is a large and growing global problem. Seven hundred and fifty million people around the world lack access to clean water. That number is almost two and a half times the United States population, which is at risk as well.

In response to prolonged drought conditions in the western part of the United States, state policy makers have implemented laws requiring low-flow toilets, showers faucets and appliances. In California, water from the Sacramento San Joaquin River Delta is being rationed off by state officials. Large water users in California, such as farmers and golf courses, are subject to mandated water use restrictions. Forty other states expect to see similar water shortages in at least some areas over the next decade. Engineering, particularly desalination, the process of removing salt from water, presents a partial solution to the issue. If the technology can be made more efficient,


The U.S. Government provides substantial R&D tax incentives for innovative companies developing desalination technologies.


it could provide a gateway to an unlimited and drought-proof source of fresh water – the sea. Many countries around the world already rely heavily on desalination in order to meet the growing demand for clean water. Citizens in Israel utilize the Mediterranean Sea for more than 50 percent of their household, agricultural and industrial water needs. Despite the fact that Israel is almost two-thirds desert, they no longer have a water shortage. Singapore’s NEWater plants have the ability to provide up to 30 percent of that nation’s current water needs. The Japanese government currently is in works to develop a plant that actually floats on ocean water.

These innovative countries realize the potential that desalination can deliver. In March 2014, California Gov. Jerry Brown and Israel Prime Minister Benjamin Netanyahu signed an agreement to help each other confront critical water challenges. Netanyahu expressed his appreciation for the technology: “California, I hear, has a big water problem. We in Israel don’t have a water problem. We use technology to solve it, in recycling, in desalination...” The U.S. Government provides substantial R&D tax incentives for innovative companies developing desalination technologies. These companies can include engineering and architectural firms, design and build firms, as well as others. Research and Development tax incentives as they relate to water desalination efforts are discussed below.

The Federal Research & Development Tax Credit

Enacted in 1981, the federal Research and Development (R&D) Tax Credit allows a credit of up to 13 percent of eligible spending for new and improved products and processes. Qualified research must meet the following four criteria: • New or improved products, processes or software • Technological in nature • Elimination of uncertainty • Process of experimentation

Eligible costs include employee wages, cost of supplies, cost of testing, contract research expenses, and costs associated with developing a patent. President Obama signed the bill extending the R&D tax credit at the end of last year.

Reducing the costs of desalination

In the U.S., transporting water from aquifers remains the favored method of water generation because of the lesser overall costs involved. But fresh water sources are becoming increasingly inadequate to meet the demand. This in effect, drives the cost of that water up. Conversely, innovators in the desalination market are driving the cost of producing desalinated water down through industry innovation. The San Diego County Water Authority has agreed to buy at least 48,000 acre-feet of water from the new Carlsbad, Calif., desalination plant each year for about $2,000/ acre-foot. Currently, that still is more than the $1,000 cost of transporting water down from the aqueducts . But many analysts expect the cost of desalination to eventually be competitive with other water potability methods. David Moore, a managing director of Clean Energy Capital, financial advisers to the San Diego County Water Authority, had this say about the authority’s decision: “[They] made the call that over time this water is going to be

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more affordable than other sources. That was the fundamental risk of the transaction.” Besides speculating on the future cost of desalinated water, the California region needs more fresh water, even if it does have to pay a little extra for it in the meantime. The desalination technology used in the Carlsbad plant is known as reverse osmosis, which involves pushing water through a series of microscopic sieves rolled up into larger cylindrical filters. The largest cost in the process is associated with the energy needed to push the water through the filters. Innovations in filter technology, however, are driving down the cost of this process. A great deal of research and development has been focused on membrane chemistry related to water filters. The challenge is to create a filter that is effective in separating salt from water but allows water to permeate it more easily. Small efficiency

In response to prolonged drought conditions in the western part of the United States, state policy makers have implemented laws requiring low-flow toilets, showers faucets and appliances.

improvements in this area often result in large energy cost savings. Some other innovations in desalination technology involve the forward osmosis method. With this method, scientists use the thermodynamic law of entropy to separate solids from a fluid. Essentially, the dirty liquid here is separated by a filter with clean water on the other side. Water passes through the filter until the percentage of solids on both sides is the same. The upside with this method is that it uses significantly less energy than the reverse osmosis method. As the worldwide water demand rises and extreme droughts become more prevalent, drawing fresh water from oceans will become increasingly important. Innovations within the potable water industry will drive the costs of production down. Federal and state R&D tax credits are available to companies developing techniques to solve this widespread problem. FC

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Pure Platinum Improved maintenance and operations create best-in-class LEED status By Ron Keller

“ Creating a best-in-class national facilities organization means redefining ourselves within KeyBank and the way we manage. We’ve matured from a tactical organization into a strategic team that engages its members and business partners toward common goals versus operating in silos. To that end, we’ve created Centers of Excellence, combined teams, redefined roles and strategically inserted ourselves upfront in the planning process.”

– Brian Lawhead, Senior VP, Director of National Facilities, KeyBank

Key’s Tiedeman Road campus in Cleveland, Ohio earned LEED Platinum certification in May 2012.



November/December 2012 P.O. Box 3908, Suwanee, GA 30024 678.765.6550 • 678.765.6551

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Motel, Resort,, Cruise


Management Co.)


Line, etc. and Hospitality ❏ (K) Financial/Purchasing improving call center services, cost standardized maintenance, energy manage-

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Restaurant ❏ (R) Shopping Center ment, building and equipment operations ❏❏and(C) project management forOwner about 750 (O)Architecture Firm

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of the KeyBank’s buildings east of the Mississippi River.

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Phone (

) ____________________

Fax (

State _ _ _ _ _ _ _ Zip _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

) ________________________

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(G) Design Firm (P) Engineering Firm (H) Contractor/Builder/ Construction

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(S) Healthcare Facility (L) Manufacturer/Supplier (Z) Other (please specify) _______________________

More than 70 Johnson ControlsE-mail technicians and managers are servers that support those systems can be jeopardized, potentially _____________________________ 2. Please indicate your primary job function: (choose one only) responsible for general building services, which includes plumbing, affecting clients and threatening the bank’s ability to comply with the ❏ Please check here if you do not wish to receive third party information on the latest products and services. Corporate Management ❏ (11) Estimator mechanical, electrical and call center services; building and equipmultitude ❏of(1)regulations governing the industry. ❏ (2) Senior Management ❏ (12) Operations ment operations; preventive maintenance of building equipment and With ❏the support of Johnson Controls Business Efficiency, KeyTo receive FREE product information from the individual companies featured in this issue, circle the (3) Management ❏ (13) Security number below and that corresponds the product number. Valid through May 31, 2013. controls; security toand fire alarm systems. Bank’s Real Estate Solutions servers remain❏operational and running ❏ (4) Facilities (14) Purchasing Technicians are aligned with appropriate associates to invoke efficiently regardless of outside issues. ❏ (5) Maintenance ❏ (15) Environmental 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 ❏ (6) ❏ (16) Real Estate building “When weConstruction had water up to the second floor of an operations team cohesiveness that results in better field performance for Key❏ (7) Architect ❏ (99) Other because of a storm, KeyBank teams and Johnson Controls worked togethin 49 50 45 46 47 48 42 43 44companies 39 40 41services 35 36 37 38financial 32 33 34bank-based 31 largest 30 the 29 of 27 28one 26Bank, ❏ (8) Engineer (please specify): the United States. er to keep ❏ the(9)data center inside from failing. Not one_____________________ customer transaction Design 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 failed,” says Estremera, senior VP, national operations and critical ❏ Richard (10) Project Management site manager for KeyBank. “In addition, as a result of a recent audit on one Protecting vital services All information must be provided. The publisher reserves the right to determine qualification for a free subscription. Keeping computers and banking systems operational is paramount in of our data centers, we received accolades on the preventive and predictive maintenance programs.” the banking industry. If data centers are not properly maintained, the Web site _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _


Circle No. 67



PURE PLATINUM Zero downtime

To improve KeyBank’s maintenance performance, Johnson Controls implemented a computerized maintenance management system (CMMS). The system allows teams to track, schedule and report completed maintenance tasks. The maintenance management system also ensures equipment availability and helps the account team reach its goal of zero unscheduled downtime. Mechanical equipment is regularly and accurately documented within the CMMS. Preventive maintenance plans also are in place to improve asset performance and extend equipment life. KeyBank employees place maintenance requests through a call center. From the center, the requests are entered into the CMMS, which drives work orders that are handled by the appropriate team of technicians. Technicians have strategically optimized routes, and each KeyBank branch knows when a technician will arrive to perform routine maintenance and address other facility concerns.

(GWS), KeyBank achieved Leadership and Energy and Environmental Design (LEED) Gold status in the Existing Buildings: Operations & Maintenance category for the company’s Albany, N.Y., 17 Corporate Woods facility, in late 2014. Project milestones include: • One of the first LEED O+M Existing Buildings v3 Gold certified building in Albany, New York • An ENERGY STAR® rating of 87, placing it in the top 13th percentile of comparable energy-efficient buildings • High-efficiency water fixtures decrease water consumption by 30 percent compared to a conventional building • Implementation of hot-cold aisles in critical sites reduced energy consumption by 30 percent “It’s important for KeyBank’s partners and communities to know that our days of just maintaining facilities are over,” Estremera says. “With the help of GWS, we drive our operations so they are safe, reliable, cost effective, sustainable, flexible and user friendly, without sacrificing quality.”

“ Being able to call the center and get a response is critical, and can often lead to an explanation of how and when something will be taken care of.”

Paving the way for platinum

In 2010, KeyBank and Johnson Controls began working together on a six-month energy efficiency and sustainability project – Ron Davenport, Business Director, Johnson Controls to improve the overall performance of KeyBank’s Brooklyn, Ohio, Tiedeman campus. The 8,000-square-foot campus contains two “Being able to call the center and get a response is critical, and Class A electric buildings, which were LEED Silver certified in 2005. can often lead to an explanation of how and when something will be The improvement process focused on changing the general taken care of,” says Ron Davenport, business director for Johnson approach to managing business systems, upgrading the existing Controls. “It’s all part of the education process needed in an environbuilding automation system and air balancing both buildings. Over six months, Johnson Controls and KeyBank tightened ment that is constantly changing.” equipment run schedules, de-energized equipment during unoccuEstremera says that much of what we’ve done to improve pied hours, shortened lighting schedules in parking lots and garages, building infrastructure was possible because of the information we and installed new energy-efficient lighting units wherever possible. received from the CMMS. “Mining the information helps us identify As a result of the teams’ combined efforts, KeyBank has seen areas of concern, fix things we would not have known about othersavings of $650,000 annually on electricity. ENERGY STAR ratings wise, and track whether things are improving or not,” he says. for one of the Class A electrical buildings increased from 48 to 91 In partnering with Johnson Controls Business Efficiency, and the other rose from 65 to 97. KeyBank was awarded Platinum KeyBank Real Estate Solutions has realized nearly $1 million in certification under the USGBC’s LEED for Existing Buildings program reduced electrical consumption in four key facilities. The service due to this initiative. request and route-based maintenance systems have produced an “We’ve achieved a lot of success at Tiedeman with strong additional $430,000 in annual savings. support and guidance from Johnson Controls,” Estremera says. “In addition to the ability to pursue LEED recertification, we’ve expeGreen approach rienced great savings and are able to be more responsive as the In the last several years, KeyBank has not only reduced maintebuildings morph and increase in density per square foot.” nance costs by tens of millions, it also reinvested in critical site In the end, Brian Lawhead, senior VP, director of national facilities infrastructure, established energy-efficiency benchmarks and set for KeyBank, says the achievement is all about the company and its new industry standards. brand. “This LEED Platinum achievement reflects Key’s commitment to Through implemented facility maintenance and energy-saving tactics proposed by Johnson Controls’ Global WorkPlace Solutions sustainability, our communities, employees and shareholders.” CCR Ron Keller, is the Enterprise Facility Manager, Americas, at CBRE Global WorkPlace Solutions




Sponsored by:

In Grand

style Summit provides introspective look at roofing industry

A Pulitzer Prize winning author. Hands-on, applicable industry-related conversations. Peer-to-peer roundtable discussions. Bucket list Capitol Hill private tours. A cruise down the Potomac. The first Commercial Building Executives Summit had a little bit of everything – and much, much more. Hosted by Commercial Construction & Renovation Magazine and sponsored by GAF, the Summit was a think tank of ideas and industry conversation, complemented by a series of invaluable networking events that pulled some of the biggest names in the commercial roofing sector. From Pulitzer Prize-winner and New York Times bestselling author Charles Duhigg’s opening keynote salvo on the power of habits, to the educational seminars hosted by key industry executives, and the power roundtable discussions, D.C. was buzzing with a full day of roofing expertise. Following is a snapshot of the Commercial Building Executives Summit – from the opening to reception to the closing remarks. For more information on the event and a more in depth look at its content, visit our special Commercial Building Executives Summit webpage at

Keynote: The Power of Habit Noted author on what we do in life and business There might not have been a better way to kick off the Commercial Building Executives Summit than to get a bunch of roofing executives in the room and talk habits. That just happens to be a specialty of Charles Duhigg, an investigative reporter for The New York Times who has written a fascinating book, “The Power of Habit: Why We Do What We Do in Life and Business.” Duhigg, whose presentation had Summit attendees clinging to his every word, was clear that Power is not a self-help book, but an in depth look at the science of habit formation and change. “Once you understand that habits can change, you have the freedom – and the responsibility – to remake them,” Duhigg said. “Once you understand that habits can be rebuilt, the power becomes easier to grasp, and the only option left is to get to work.” Based on hundreds of scientific papers and interviews with the scientists who wrote them, Duhigg spun a series of tales that relay spellbinding findings on habit formation. Of particular note was his suggestion that by





understanding the nature of habits, we can influence group behavior – influence that is able to turn companies into profit makers and ensure the success of social movements. The key to reversing the course of a habit is to find how it started. Duhigg said habits are formed by a cycle of a cue that triggers some behavior (good or bad), then a reward, and then a craving develops to drive a loop of repetitive behavior. To break a bad habit, Duhigg said you must keep the old cue and deliver the same reward, but insert a new routine. The good news – he said almost any behavior can be transformed if the cue and the reward stay the same. In other words, habits cannot be eliminated, but they can be replaced. He said this “golden rule” has influenced treatments for alcoholism, obesity and other disorders or destructive behaviors. For more on how to tackle the habits (good or bad) that impact your life, check out The Power of Habit.

Speaking With authority

How to save the planet and save money. Solar roofing financing. Extending your building’s life. Commercial roofing trends. The D.C. political machine. The Commercial Building Executives Summit covered these areas – and more – giving attendees an insightful and practical look at some of the trends facing the marketplace. Following is a look at the presenters and their topics. To go inside their presentations, visit our Commercial Building Executives Summit webpage at

Seminars go inside industry trends Mark Graham: VP Technical Services National Roofing Contractors Association (NRCA)

Scott Offermann: Managing Director Critical Operations Management Cushman & Wakefield

Understanding Trends in Commercial Roofing/Industry Update

Extending Your Building’s Life – The Cost Effectiveness of Preventative Maintenance

With the news that we are experiencing the longest period without a major roof system-related failure mechanism in the history of the U.S. roofing industry, Graham reviewed some of the issues facing contractors and what it takes to succeed in today’s ultra-competitive landscape. The key to success today, Graham said, is simple: Your roofing projects must be properly designed and made from quality materials, and properly installed and maintained. “Roofing isn’t a commodity item purchase, so you have to make sound roof purchasing decisions and ask for assistance.”

For corporate real estate (CRE) professionals who are continually faced with reducing expenses for their organizations, having to justify maintenance contracts to the C-suite and board are just part of a day’s work. Offermann provided some keen insights into how to build a business case for investment in preventative maintenance programs. “There is no one correct way to approach maintenance. Preventative maintenance demonstrates a measurable decrease in the life-cycle cost of equipment. However, every organization will have the opportunity to operate using an approach mixed with run-to-failure and preventative maintenance activities.”

For a look at Graham’s presentation, visit

For a look at Offermann’s presentation, visit

Jeff Osborne: Managing Director & Senior Research Analyst Cowen and Company

Craig Brightup: CEO The Brightup Group LLC

From Saving the Planet to Saving Dollars: The Changing Economics of Alternative Energy Fact: Buildings account for 71 percent of all the electricity consumed in the United States, which means that efficiency of buildings continues to become an increasing social and political issue. Osborne looked at how over the past decade, Alternative Energy technologies have switched from a “green” issue to an “economic” issue. His biggest takeaway was that Alternative Energy can save you money from Day One – without the need for major capital outlays. “The key is to take advantage of the savings, green image and let someone else deal with the financing, tax credits if applicable etc.” For a look at Osborne’s presentation, visit

Jason Barrett: Executive Director, Head of Renewable Energy Finance & Investments GAF, G-1 Energy Solar Roof Financing and the Expanding Opportunities for Building Owners

What’s happening in Washington and How it Will Affect Your Business The edict is clear: Congress and the White House must resolve a number of major items before the end of the year, including funding the federal government for FY 2016. Brightup said major issues like these can cause a logjam in the House and Senate, but there’s a good chance that Congress will pass a tax extenders bill before Dec. 31, 2015. “The package is now in the House Ways and Means Committee where Chairman Ryan (R-WI) has been working to make several extenders permanent, such as the research and development tax credit.” For a look at Brightup’s presentation, visit

As Barrett admits, while solar generally makes sense, the process can be overly cumbersome and time consuming. The market is fragmented with undercapitalized participants. Bait and switch tactics are prevalent, and building and roofing concerns are not contemplated. “If the goal is to make sense of the solar opportunity in the context of your building portfolio, you have to look behind the financial curtain.” For a look at Barrett’s presentation, visit





Roundtables: Packing a punch Roundtables enable attendees to discuss industry topics Spread among four rooms, the Commercial Building Executives Summit roundtables enabled attendees to flush out a number of industry-related topics. The forums, which placed participants in a roundtable-like setting, covered the gamut of topics, including avoiding common pitfalls related to large capital projects, demystifying alternative energy and sustainability, leveraging preventative maintenance and roof asset management and maximizing strategic partnerships.

Networking Events: Pleased to meet you Networking sessions provide intimate look at D.C.





If you’re in D.C., you may as well see the sights. As part of the Commercial Building Executives Summit networking events, attendees received a scenic trip down the Potomac (Air Force One or one of its decoys was spotted) and an after hours private tour of Capitol Hill, which included a trip inside Statuary Hall – the House of Representatives Chamber (where the no photo policy was strictly enforced). The day full of activities also included breakfast, lunch and dinner atop the The Hay-Adams Hotel – which featured a spectacular view of the White House.

THE DEBATE... IS OVER. ©2015 GAF 6/15

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About Structural Research Inc. (SRI): SRI is recognized as one of the oldest and most experienced commercial building envelope consulting firms in the country. The company specializes in architectural design, structural engineering, building inspection, management, and failure investigation of roofs and exterior walls. SRI’s state-of-the-art materials testing and research laboratory provides objective and unbiased product testing services to manufacturers, contractors, industry associations, building owners, and other consultants. SRI is not affiliated with any manufacturers, suppliers, or contractors. CIRCLE NO. 62

Limitless Why tile and stone opportunities abound in today’s marketplace By Ron Treister


nless you’re from another planet, you know the vast advantages offered to the commercial building world by ceramic tile and natural stone products. Attractiveness. Durability. Ease of maintenance and installation. When it comes to tile and stone, the acronym “ROI” always should be considered. Their specifications should be viewed as an intelligent investment that pays strong dividends over time. Here’s a rundown of what’s “hot” in the tile & stone marketplace today:

Porcelain rules

Roughly 25 years ago, glazed ceramic tile material, especially for flooring projects, started being supplanted by the emergence of porcelain tiles. Why porcelain? Classified as ceramic tiles and commonly used to cover both floors and walls, with a water absorption rate of less than 0.5 percent, it can either be glazed or unglazed. Rugged porcelain is as hard and dense as natural granite, and today can be produced in sizes up to 48 inches x 48 inches – or larger.

Photo courtesy of Arriscraft



Mosaic madness

Utilizing state-of-theart HD inkjet printing, the world’s top manufacturers now can produce porcelain tile to perfectly emulate the look of wood. Del Conca USA, the North American arm of The Del Conca Group, one of Italy’s premier tile producers, opened doors to its Tennessee factory last year offering products “Designed in Italy, Made in USA.” “Right now, the ‘wood look’ is extremely popular in porcelain tile,” says Juan Molina, GM, sales and marketing. “Every sector of commercial construction today is now demanding beautiful wood designs with the performance levels of porcelain tile.” One good example is DCUSA’s Cavalier Series, which the firm offers in large format sizes mirroring those found in natural wood plank flooring.

Around three decades ago, glass mosaic tile was in demand for food court fountains, restaurant backsplashes and other creative applications, especially within the retail and hospitality arenas. Why? Glass tile is impervious to water, is non-fading and offers the most comprehensive and brilliant color palette one could imagine. As time elapsed, the mosaic offering began to include stone and porcelain and Maniscalco’s Perth Penny Rounds with Bostik’s Dimension Grout metal materials in addition to glass. These could be selected as one type of mosaics… or as “blends” where stone, glass, metal and porcelain are combined in various highly aesthetic presentations. “The appeal of mosaics continues to grow worldwide,” says Rob Maniscalco, president of the Australia-based firm that Photo courtesy of Del Conca USA bears his name. “The colors, combination of materials and application potential are without boundaries. And because mesh-mounted mosaics are Thin is in In the last few years, thin porcelain ‘flexible,’ series like the Perth Penny Rounds panels offered in unthought-of of sizes can easily be installed around pillars, beams such as 40-inch x 120-inch panels, and other cylindrical items.” have been produced. Only 3-mm thick, these materials can be installed directly Installation is easier on the former finished coverings – even Bart Bettiga, executive director of the if they are marble, wood, ceramic tile or National Tile Contractors Association, says other materials. the commercial sector understands the The benefits using these thin importance of having Certified Tile Installers products not only include saving instalhandle their upscale projects. These are lation time and expense, but additionprofessional people who just aren’t experts – Rob Maniscalco, president, Maniscalco ally, contractors don't have to greatly in today’s best tile installation procedures; modify doors/thresholds, and there is they also are construction professionals no need for demolition of existing tile or stone. That means who understand how buildings are constructed and therefore, know there practically is no dust, much less noise and little or no optimal ways to approach every job. debris disposal. Think of the time saving and overall efficienInstallation materials, which keep getting better and easier to cies if, say, a hotel goes through a major bathroom renovation use all the time, also are adding a real “shine” to major projects, as and these thin panels are specified. well. Bostik has brought Dimension RapidCure Glass-Filled, Pre-Mixed, "Not only does today’s ‘thin tile’ material look great; it is Urethane Grout to market. This patented material contains micro-glass extremely low-maintenance, very durable and impact-resistant beads and a translucent, urethane binder that both reflect light and due to its fiberglass mesh backing,” says Dave Leal, president of allow it to pass through, adding a one-of-a-kind illuminating sparkle SpecCeramics. "Its thin profile makes it very light and thus able that creates 3-dimensional effects within glass tile installations. to be adhered to the existing cladding material without having to “Today's top architects and designers are referring to Dimension resort to mechanical anchors." as another great design component, which is absolutely unheard of in

“The appeal of mosaics continues to grow worldwide.”



LIMITLESS the grout world,” says Scott Banda, director of marketing for Bostik’s Consumer and Construction Business Unit. “Equally important, contractors love it. Dimension gives them an opportunity to up-sell, while cutting grouting time by one-third to one-half and ultimately delivering true works of tile art.”

Solving the puzzle

Twenty-five years ago, an entrepreneur with a unique vision realized that amazing architectural artwork could be produced by using waterjet technology to cut hard surface materials such as porcelain, granite, metal and glass in the tightest possible tolerances. Next, they combine these precisely cut pieces almost like one puts together an intricate jigsaw puzzle. Computer-driven, the same designs could be replicated over and over again, and all of a sudden, not only were amazing floor medallions and murals created, but company logos for various locations could be perfectly reproduced upon demand. Since the inception of Creative Edge in 1988, Jim Belilove’s company has created more than 10,000 specialty projects worldwide for venues such as children’s hospitals, hotels and casinos, schools and universities, places of worship, public art installations, memorials, and more. “We like to think we create the world’s most beautiful and long-lasting custom inlay floors,” Belilove says.

Jim Belilove of Creative Edge on one of his amazing stone floor creations

“Right now, the ‘wood look’ is extremely popular in porcelain tile.” – Juan Molina, GM, sales & marketing, Del Conca USA

Thin tile photo courtesy of SpecCeramics

Benefits of specifying manmade stone

You have a new project at a venerable, older university or a hotel in New England. Your firm has to guarantee the exterior reflects the architecture of the region. So, you try to find the exact natural stone cladding material that was selected 120 years ago. You find out the quarry has become extinct and the only place a close facsimile of that stone can be found is in a war-torn, third world country accessible only by Himalayan yak. Don’t worry. Now beautiful, all-natural, all-climate manmade products, which emulate quarried stone and are ideal for building facades are readily available. Arriscraft, the stone products group of brick producer General Shale, manufactures a vast range of premium stone for commercial projects, which now includes thin-clad adhered and clipped veneers. Designers can select from a truly comprehensive line of styles – from old-world to contemporary – in natural colors, with custom applications available. “The main ingredient in our manmade stone is sand containing an appropriate silica content,” says Glen Frankling, VP sales and distribution at Arriscraft. “This is combined with hydrated lime and mineral oxides are added for color. This material is pressed into units and then heated under great pressure to produce a fine-grained masonry unit. From there, we finish the units to produce specific product lines. Our process is not unlike that of Mother Nature's; however, we work to specific standards of quality and consistency.” CCR

Ron Treister is president of Communicators International, a Jensen Beach, Fla.-based marketing firm. He can be reached at



Photo: Robb Cohen Photography & Video

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What does your parking lot say about you? Y Your guide to knowing when it’s time to repair or replace By Ron Stupi


our parking lot can be your customers’ first impression. You need to be sure that it is both safe and welcoming. You know that repairing or replacing a parking lot can mean loss of budget, temporary inconvenience and precious time. The question is, “How do you decide when to take action when so much is at stake? The truth is that nothing is more important than your customers and the first impression you make. This quick review will guide you through key questions to ask yourself as means of providing ways to help you determine that the time to act may be soon. What is your parking lot saying about you? If your answer is “yes” to most or all of the questions below, it’s probably time to make your first impression a much better one.


What are people saying?

Have you had any customer complaints? A pattern of customer complaints is a very good indicator that it may be time to take action now. Are your customers complaining about the overall condition of your parking lot? Or, perhaps their dissatisfaction is about the availability of accessible parking? Not only could this mean your parking lot needs a makeover, but it also could mean you must evaluate your parking lot for compliance with the Americans with Disabilities Act (ADA). Have you had any customer claims? If customer complaints have progressed into claims – including trips and falls or vehicle damage – then your answer is definite. Don’t wait. Get a plan in place for an upgrade in the form of a repair or replace ASAP, depending on the severity of damage. Take care of the problems and people will be saying all the right things.

Does your parking lot lack curb appeal?

A pleasant customer experience begins on the drive into your location. Does your parking lot look the part? Is it smooth, inviting expanses of carefully tended blacktop, or is it full of unappealing and unsafe potholes? Potholes are notoriously unattractive, annoying to drive around or land in, and can even be a setup for a potential ankle-twisting. Be sure your parking lot reflects the pride of your company brand. Is there standing water? While a puddle here and there isn’t typically a threat, chronic drainage or ponding issues can dramatically reduce the structural integrity of your parking lot. Water can find its way into untreated cracks and down to the subbase, eventually eroding your parking lot from underneath. And, of course, water can freeze and become a slipping hazard to your customers. None of this sets the right tone for your customer experience. Make plans to gain back that appeal – curbside.

Is it time to repair or replace?

To repair or replace – that is the question. Sometimes, it can be one or the other and, sometimes, it is both – first repair, then replace. Timing is everything. A fundamental quick status of your parking lot is its age in relationship to its quality. Is it 10-15 years old? While the lifespan of a parking lot depends on its material, usage and environment, you may want to consider full replacement once your parking lot reaches its preteen years. And, why full replacement over repair? Well, have you been spending more than $40,000 per year in upkeep? Patching, crack-sealing and pothole repairs can add up over time. You actually may be spending more dollars fixing your

parking lot than it would cost to replace it. The final decision to repair or replace will be related to this, all of the above, and more. Spend some time thinking if repair or replace is right for you.

Paving the way to success

Is it time to get started? Once you’ve determined it is indeed time to take some action with the quality of your parking lot, it’s time to think about approaching the assessment process. Clearly, you realize that your lot needs work – but who best to determine when the work needs to be done, where the work needs to be done, and what may be the primary causes for the symptoms of your problems? Need to assess who should assess? There are two strong options here – a Surface Assessment versus an Engineering Assessment. You may want to consider a Surface Assessment initially. It can be more cost-effective, timelier, and may avoid unnecessary and unmanageable engineering fees – particularly if you have several troublesome parking lots.

A Surface Assessment conducted by trained professionals using an objective PCI/PASER pavement distress scale can determine if the life of your parking lot has generally expired, and it could pinpoint key underlying maintenance problems that are causing your parking lot to exhibit many of the above unpleasant characteristics. Parking Lot Assessment professionals can consult with you on your parking lot, pinpointing what root problems exist and where they are, prior to a more deep-dive Engineering Assessment – allowing you to target your needs for the next step while saving money. Pave the way to a better customer experience. Take some time to study your parking lot. Is it saying the right things about your company brand? Put yourself in your customers’ shoes – what would you think? The best approach is a proactive one. Your parking lot is an extension of your location and an important part of the customers’ experience. Give it the attention it deserves and it will speak volumes. CCR

Ron Stupi is principal and executive VP of sales and marketing for EMG. For more information, contact him at 480-777-1800 or via email at



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Arriscraft’s stunning array of natural colors, and custom options, gives you great flexibility to get the distinct, finished look you desire. Owners and visitors alike will recognize the quality of Arriscraft’s authentic stone appearance and you’ll appreciate the unmatched performance of your investment. Adhering like tile, ARRIS.tile is a smart choice to achieve a crisp and sophisticated look.



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The ‘It’ factor

Why clearly defining organizational success equals a great organization

By Shawn Byler


as your executive team defined success specifically? Do you know the precise destination you’re headed for and have a clear path to get there?

If not, you’re not alone. I’ve found more often than not, that construction companies, while they do many things with excellence, haven’t quite defined success for their organization, and thus find themselves unfocused or ineffective too often. Which makes leading with excellence a challenge. Consider these questions regarding defining success: • What exactly does executive leadership success look like and how do you know your leaders are producing “it”? • What specifically does a successful internal culture look like and how do you know everyone is living “it”? And so it goes for operations, sales, IT, finance, quality, safety, etc. It’s difficult to create an easy to follow strategic plan until all areas are defined in terms of end success. All successful endeavors begin with the end being clearly defined. Definitions of success are innumerable. Too often, success is completely attached to a sales quota, but it’s all the other pieces clearly defined success that pave the way toward great sales goals. Certainly, countless opinions of success exist. Interestingly, the varying theories only in as much as an executive team is willing to clearly define and align with their unique vision of success. Great leadership stems from learning to articulate tangible measurements, which can only be created if you have defined success for your organization. Only once success is defined, can your executive team lay out the path for identifying and achieving desired results. Then, and only then, can you develop a result-driven culture.

Too often, success is completely attached to a sales quota, but it’s all the other pieces clearly defined success that pave the way toward great sales goals.

Ask yourself this: “What results am I looking to achieve and how do I measure success?” CCR Business and leadership coach, Shawn Byler, Ph.D., is an entrepreneur, author, speaker, and accomplished professional coach. She has attained national recognition as an expert in coaching construction companies in leadership and business. You can reach her at




Utilizing Expertise to Extend The Life Cycle of a Building

We sat down with HFA to talk about the importance of specialists collaborating on a project. Here’s what they had to say: Q: What’s the importance of working with a

Q: Which sector is a key factor in energy

A: Having the expertise to point out unique

A: Refrigeration. Although commonly over-


solutions. For instance, a mechanical engineer can design an HVAC system that is well suited for a space, but an engineer with energy expertise can go far and beyond to analyze long term energy consumption and its effect on the life cycle of the building, its equipment, and its impact on the environment.

Q: Energy is a hot topic at the moment. Why is this important to your clients?

A: It begins with saving money but the real

benefit is reducing the overall environmental impact. Plus, having a well thought out, long-term energy usage plan creates a more efficient up-front build that also increases the life cycle of equipment. We also provide education to our clients on rebate packages which helps to offset building costs.

consumption for your clients?

looked, It’s often the largest energy consumer in grocery stores and industrial spaces. With advances in technology, we’re now able to design systems using natural refrigerants that are more efficient and better for the environment. By making early design decisions on energy usage, a client can greatly improve the life cycle of the building and equipment which increases ROI.

Q: So how does a client benefit from having so much expertise at one firm?

A: HFA is a one stop shop. Clients come to us with a vision and we take care of the rest. In-house collaboration between professionals leads to a more efficient and precise design. Having experts work in concert generates creative solutions.

Q: Which expertise do you see growing in the industry?

A: Technology. It has been, arguably, the

biggest driver in business today, and we see it growing even more. As businesses grow, their tech must grow as well. For example, designing low voltage systems as part of the overall electrical design saves time and money by eliminating duplicate work. Having a technology specialist collaborate with electrical engineers to find creative solutions expedites the construction process by creating an efficient design and modeling system.

Q: Compressed Natural Gas Design. Where is this trend heading and how does that relate to an A/E firm? A: Fleet systems are implementing CNG to

save money, and to be more environmentally friendly, which is really leading the trend for this fuel alternative. It’s

usage is trickling into the personal auto market as stations are growing across the nation. Because we have in-house CNG expertise, we’re able to offer multiple types of fueling station designs for our clients.

Q: How does your collection of expertise

add to the long term growth of HFA?

A: As the world changes, we have to find creative and more effective solutions. People are more aware of their surroundings and how they impact the Earth. From branding to energy consumption, we want to understand the deeper connection with the end-user. Especially in the age of information, customers expect more from their experience, and by providing specialty expertise at one firm we’re able to adapt quickly which leads to a more meaningful place for our clients.

Save time and money by collaborating between experts to design a more meaningful place.




Commercial Construction Data


ollowing is a brief report on new commercial construction projects. The information is presented as a service of Commercial Construction Data, a product of Commercial Construction & Renovation. For more information, visit








Wake Forest




Q4 2015

Wendy's Restaurant




New Construction

late Q3 2015

Five Forks Marketplace




New Construction

late Q4 2015

Altar'd State Retail Store





Q4 2015

Aldi No. 10 Short Pump




New Construciton

Q4 2015

Bath & Body Works





late Q4 2015


Grocery Store




early Q1 2016

Chinatown Commerical

Washington DC




late Q4 2015

RESIDENTIAL/MIXED USE: Multi-Residential Development

Washington DC



New Construction

late Q4 2015

High Street Mixed-Use Development




New Construction

late Q4 2015

Wilson Blvd Mixed-Use Development




New Construction

Q4 2015

HOSPITALITY: Carlyle Plaza Hotel




New Construction

late Q4 2015

Colony Inn





late Q4 2015

Comfort Suites





late Q4 2015

EDUCATION: Immanuel Lutheran Church and School - Expansion





late Q4 2015

Kiddie Academy

Virgina Beach



New Construction

Q4 2015

Light Manufacturing Facility @ University of VA Research Park




New Construction

late Q4 2015

Belmont Elementary School Addition





late Q4 2015


Washington DC




Q4 2015

Chrysler Hall Complex Renovations





Q4 2015

Centra Health Outpatient Clinic for Autism Therapy





late Q4 2015

Heart & Vascular Renovations @ Riverside Regional Medical Center

Newport News




late Q4 2015

Indoor Recreational Complex at Pembroke Mall

Virginia Beach




Q4 2015

Planet Fitness




New Construction

Q4 2015







CCR • AD INDEX Advertiser Page Reader Service No.

Advertiser Page Reader Service No.

Advertiser Page Reader Service No.

AC•Tech................ CVR2-1,27, 47.... 1, 16, 25 Ad Art/Genesis Light Solutions.... 23.........15 Arriscraft.......................... 140-141.... 64 Atlas Sign Industries.............. 21.........14 Bayer MaterialScience........... 14.........10 Behr...................................... 51.........27 Boss Facility Services............ 77.........38 Bostik............................... 100-101.... 47 Brandpoint.............................. 9...........7 Calpipe Security Bollards...... 119........54 Carney Contracting Services.... 105........48 Cawley................................. 127........61 CDO Group............................. 33.........19 CertainTeed.......................... 123........57 Chain Store Maintenance....... 69.........34 Commercial Construction & Renovation Summit 2016..... 34-36...... 20 Construction Data Co. (CDC).... 147........67 Component Hardware............ 97.........45 Controlled Power................... 15.........11 Construction One.................... 3...........2 Coverings’16........................ 137........63 Crossville............................... 45.........24 Dakota.................................. 149........68 Door Innovation................ 106-107.... 49 Dynamic Air Quality Solutions.... 79.........39 EMG...................................... 13..........9 Exclusive Retail Interiors..............31,5........18, 3 Fall Protection Distributors, LLC.. 121........56 GAF...................................... 133........62 General Shale........................ 61.........32 Georgia Printco..................... 125........60 GPD Group............................. 85.........41 Global Facility Management & Construction....................... 71.........35 GGS Partners........................ 120........55 HFA................................... 144-145.... 66 IdentiCom Sign Solutions...... 113........51 Imagilux................................. 41.........22 JA Carpentry, Inc.................. 143........65 Lakeview............................ 86-87...... 42 LaZerCAD.............................. 53.........28 Laticrete................................ 29.........17 Laticrete SuperCap........... 116-117.... 53 Marco Contractors, Inc........... 49.........26 Master-Bilt............................. 95.........44 The McIntosh Group............... 57.........30 Mike Levin............................ 124........59 Nedlaw............................ 152-CVR3... 70 Newton.................................. 83.........40 National Terrazzo & Mosaic Association................ 11..........8

Noark.................................... 75......... 37 Paint Folks............................. 65......... 33 Quality Solutions, Inc........... 72-73...... 36 Re-AL.................................... 55......... 29 Retail Maintenance Specialists.... 43......... 23 Rockerz, Inc............................ 7........... 4 Salsbury................................. 8........... 5 Sargenti Architects................ 59......... 31 Schimenti Construction...... 8, CVR4... 6, 71

Sinage Solutions.................... 17......... 13 16......... 12 System Sensor...................90, 110... 43, 50 Toler Law Firm...................... 124........ 58 Warner Bros.......................... 151........ 69 Whitestone Reit..................... 37......... 21 Wolverine Building Group....... 99......... 46 WoodWorks.......................... 115........ 52


Legal Notice Statement of Ownership, Management, and Circulation (Requester Publications Only) 1. Publication Title: Commercial Construction & Renovation 2. Publication Number: 2329-7441 3. Filing Date: September 26, 2015 4. Issue Frequency: Bi-Monthly 5. Number of Issues Published Annually: 6 6. Annual Subscription Price (if any): $50.00 7. Complete Mailing Address of Known Office of Publication (Not printer): 358 Aviemore Lane, Suwanee, GA 30024 Contact Person: David Corson, Telephone: 678-765-6550 8. Complete Mailing Address of Headquarters or General Business Office of Publisher: 358 Aviemore Lane, Suwanee, GA 30024 9. Full Names and Complete Mailing Addresses of Publisher and Editor: Publisher: David Corson, 358 Aviemore Lane, Suwanee, GA 30024 Editor: Mike Pallerino, 1520 Dawn Valley Trail, Cumming, GA 30040 10.Owner: Fred Weber, 3109 Far Hills Ave., Dayton, OH 45429 11. Known Bondholders, Mortgagees, and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages, or Other Securities: None 12. Not applicable 13. Publication Title: Commercial Construction & Renovation 14. Issue Date for Circulation Data Below: July/August 2014 15. Extent and Nature of Circulation Average No. Copies No. Copies of Single Each Issue During Issue Published Preceding 12 Months Nearest to Filing Date A. Total Number of Copies (Net press run) B. Legitimate Paid and/or Requested Distribution (By Mail and Outside the Mail) (1) Outside County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written request from recipient, telemarketing and Internet requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser’s proof copies, and exchange copies.) (2) In-County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written requests from recipient, telemarketing and internal requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertisers’ proof copies, and exchange copies. (3) Sales Through Dealers and Carriers, Street Vendors, CounterSales, and Other Paid or Requested Distribution Outside USPS® (4) Requested Copies Distributed by Other Mail Classes Through the USPS C. Total Paid and/or Requested Circulation (Sum of 15b (1), (2), (3), and (4)) D. Nonrequested Distribution (By Mail and Outside Mail) (1) Outside County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources) (2) In-County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources) (3) Nonrequested Copies Distributed Through the USPS by Other Classes of Mail (e.g. First-Class Mail, Nonrequestor Copies mailed in excess of 10% Limit mailed at Standard Mail® or Package Services Rates) (4) Nonrequested Copies Distributed Outside the Mail (Include Pickup Stands, Trade Shows, Showrooms and Other Sources)







40 0 4347

28 0 4303









2646 6993 191 7184 62.16%

2585 6888 273 7161 62.47%

16. Electronic copy circulation a . Requested and Paid Electronic Copies 0 b. Total Requested and Paid Print Copies (Line 15c) + Requested/Paid Electronic Copies (Line 16a) 4347 c. Total Requested Copy Distribution (Line 15f) + Requested/Paid Electronic Copies (Line 16a) 6993 d. Percent Paid and/or Requested Circulation (Both Print & Electronic Copies) (16b divided by 16c x 100) 62.16% X I certify that 50% of all my distributed copies (electronic and print) are legitimate requests or paid copies.

0 4303 6888 62.47%

E. Total Nonrequested Distribution (Sum of 15d (1), (2), (3) and (4)) F. Total Distribution (Sum of 15c and e) G. Copies not Distributed (See Instructions to Publishers #4, (page #3)) H. Total (Sum of 15f and g) I. Percent Paid and/or Requested Circulation.

17. Publication of Statement of Ownership for a Requester Publication is required and will be printed in the issue of this publication.: September/October 2014 18. Signature and Title of Editor, Publisher, Business Manager, or Owner David M. Corson, September 26, 2015. I certify that all information furnished on this form is true and complete. I understand that anyone who furnishes false or misleading information on this form or who omits material or information requested on the form may be subject to criminal sanctions (including fines and imprisonment) and/ or civil sanctions (including civil penalties).




Dakota Systems Manufacturing Farmingdale, NY

DECEMBER 3, 2015

Commercial Construction & Renovation People Phoenix, AZ Location TBD

Build Your Store In Hours, Not Days! Drywall, Finished Panels, Mirrors, Cabinets From design to fast, easy installation — Dakota designs and manufactures products that work. Green Perimeter Wall Systems Recessed Standards, custom metal work, post and panel - Fitting room systems, floor fixtures and cash & wrap desks - A sustainable resource manufacturer, our products are green.

JANUARY 20th-22nd The Marriott Riverwalk San Antonio, TX

We Stand Behind Your Products With Ours

877.9.DAKOTA (932.5682) CIRCLE NO. 68

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by David Corson

Live to fight another day


ack in March, I was travelling to Dallas for our CCRP

But instead of wearing a helmet, she was wearing a straw hat to keep the Arizona sun event. By chance, a few mechanical failures with the plane off of her. As it turns out, a sudden breeze blew caused me to barely make it to our reception in Dallas. the hat off of her head, spooking the horse, which jumped in front of her. The commotion threw her to the ground, resulting in a terrible fall that knocked her unconscious and caused other facial and body injuries. Her friends acted quickly and, by luck, a doctor who was nearby and saw the accident, ran over to stabilize my aunt until the life flight arrived to race her to the hospital. When I finally reached my mother, she said that things did not look good, and that I should be prepared to make a trip out to Arizona to say my goodbyes. With some prayers and keeping the faith, my Aunt came out of her coma, but was paralyzed. She would now have some serious rehabilitation ahead that will change her life forever. My family are fighters. No matter what the situation is, little by little, against the The event went well and, after a long day of travel, odds, we come back. My aunt did. Today, she entertaining and networking with local subscribers and is walking with a cane. My cousin recently attendees, I made the trek back to my hotel by the posted a photo of my aunt on Facebook atop airport for an early flight back to the ATL. the same horse that knocked her over. In the middle of the night, I received a text from None of us know what life is going to my sister who lives in California that my mother’s sister throw at us. That’s why when things look took a terrible fall while riding a horse in Cave Creek, bleak, never give up. Stay positive. Let your which is north of Scottsdale, Ariz. friends and family help you with prayer. The My family has always had horses. My grandfather, man upstairs is always listening. an engineer and in the Army Calvary in WW II, had staFrom the very beginning my family bles in Pottstown, Pa., where I grew up. All of us learned taught us all that when you fall or fail, you to ride at a young age. get up, dust yourself off and try again. Same As I grew older, my parents bought me several horsgoes for your construction and renovation es. I eventually ended up going to Canada each summer to projects. Learn from your mistakes, and then attend a ice hockey-horse riding camp called The Hockey get back up on that horse and ride again. It’s all about the next day. Ranch, outside of Toronto. It was four hours of ice hockey in the mornNever say never. Just do your best and forget the rest. ing and four hours of horseback training in the afternoon. But even with As we head toward the end of 2015, I hope all of you finish the best riders, anything can happen when you least expect it. strong. We look forward to seeing many of you at our Summit, My Aunt Gail who has been riding horseback for many years, Jan. 20-22, 2016, in San Antonio. Enjoy the holidays ahead. CCR was riding in the desert with a few friends on a beautiful morning.

None of us know what life is going to throw at us. That’s why when things look bleak, never give up. Stay positive.

Commercial Construction & Renovation (ISSN 2329-7441) is published bi-monthly by F&J Publications, LLC. The opinions expressed by authors and contributors to Commercial Construction & Renovation are not necessarily those of the editors or publisher. Commercial Construction & Renovation is not responsible for unsolicited manuscripts, photographs or artwork. Unsolicited materials will only be returned if a self-addressed, postagepaid envelope is included. Articles appearing in Commercial Construction & Renovation cannot be reproduced in any way without the specific permission of the publisher or editor.


Subscription: 1 year, $50 in U.S., Canada and Mexico; single copies, $10. 1 year, $190 International surface; $290 International air mail; International single copies $25. Printed in U.S.A. Known office of publication: 358 Aviemore Lane, Suwanee, GA. 30024. Periodicals postage paid at Suwanee, GA. 30024, and additional mailing offices. POSTMASTER: Send address changes to Commercial Construction & Renovation, P.O. Box 3908, Suwanee, GA 30024.


Turning imagination into reality.


Feel the returns of going green Unlike any other green vertical wall, a Nedlaw living wall biofilter is a biological system that takes the air within a building, removes the pollutants and returns cleansed air. You can choose a free standing system, a hybrid system that works with a single area or a fully integrated installation tied into your building’s HVAC. There is no limitation to the design and so many reasons to go green with Nedlaw.

Sustainable Design Trendy and true. It’s time to choose materials that take care of themselves. There is no expiration date on our natural technology. Plus, your visitors and occupants will reap the benefits of greener spaces and cleaner, natural air.

Much more than plants on a wall, this technology cleans air and improves building performance. Our biofilters provide clean air at a fraction of the cost of traditional systems. Filtered Air

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You and your clients strive to create unique spaces that reflect your character. We can custom build any living wall. Whether building new or renovating, tell us your vision and we’ll bring it to life.

We can help you spend less on energy costs. Cleansed air from our biofilters can be used to supply your building’s fresh air intake – at the right temperature and humidity – so you can heat and cool less outside air. Sounds incredible and it is. CIRCLE NO. 70


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