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Amy Hunn Director of Facilities Floyd’s 99 Barbershop

Not your grandfather’s barbershop How Floyd’s 99 continues to change the personal grooming game

Check out also inside:

Exclusive Inside: BYU building showcases renovation Pre-construction plan helps build winery visitor center

Official magazine of

See our Facility Maintenance Firm and HVAC/Energy Control surveys

September/October 2017 • www.ccr-mag.com


Video for Gauged Thin Porcelain Tile Panel Installations Showcases Advantages of Bosti-Set™


ostik, Inc., a world leader in specialty adhesives and installation systems for building construction, has produced a new video, which demonstrates the superior characteristics of its revolutionary new product, Bosti-Set™. Scott Banda, Bostik’s Director of Marketing and Business Development stated, “Bosti-SetT™ is a premium adhesive and sound reduction membrane… created specifically for gauged thin porcelain tile panel installations. There are so many positives about this new product, we produced our new video to highlight them.” According to Bostik’s Eric Kurtz, Market Manager, Hardwood, Resilient & Surface Preparation Systems, “With Bosti-Set™, we’ve developed a product that immediately grabbed porcelain tile panels in a single coat, did not allow any sag, yet made it possible for these panels to be repositionable for at least 30 minutes. Technologies used were environmentally friendly and contributed toward LEED® points. Above all, we created something that reduced project timelines.” Chad Bulen, Bostik’s Technical Services Manager added that with Bosti-Set™, “Projects calling for gauged thin porcelain tile panels now can be installed in roughly half the time with a smaller crew. Why? A single layer of adhesive is troweled only onto the back of the panel, cutting the square footage necessary to trowel in half. Additionally, crewmembers dedicated to basics such as mixing, running mortar back-and-forth and similar functions, can be redirected to work on more skilled installation procedures.” Bosti-Set™ is lighter in weight with much greater coverage than typical mortars. It contains zero VOC’s as well as 2% recycled material. Bostik’s patent-pending

Thickness ControlTM Spacer Technology built into Bosti-Set™ ensures proper membrane thickness is maintained between tile panels and the substrate. Recycled rubber crumb particles mixed into the adhesive create optimal membrane sound reduction performance. “Today, gauged thin porcelain tile panels have become extremely popular for numerous reasons,” concluded Banda. “In particular, because they solve so many installation problems. This newer category of high-technology tile clearly needed the most state-of-the-art installation material. That’s why we created Bosti-Set™. The benefits offered are professionally showcased in our new video.” The new Bostik Bosti-Set™ video and all other product information may be instantly seen by clicking on: www.bostik.com/us/bosti-set/

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September/October • 2017 Vol. 16, No.5




86  Lab work  Brigham Young’s College of Life Sciences building showcases renovation

24 On a grand scale  MGM Resorts’ ‘innovation and differentiation’ approach to hospitality excellence 36  Busy days ahead  Attendees cite aggressive to-do lists and opportunities on the horizon

116  Class is in session  Floorcovering distributor takes education to the next level

Cover and feature photos by: Stephen Hekman








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September/October • 2017 Vol. 16, No.5 SPECIAL COVERAGE

Industry Events 18  Commercial Construction & Renovation People – Denver 22  Commercial Construction & Renovation People – Nashville


66  Leading Facility Maintenance Firms 76  Leading HVAC/Energy Controls Firms




Craft Brand and Marketing 89  Game changers  How Rahr & Sons continues to revolutionize its brand play 96 More pie, please  Growing the beer market is as easy as expanding the opportunities for everyone Commercial Kitchens 101 Service with a smile  How Freddy’s Frozen Custard & Steakburgers leads by example


112 A sense of place  Pre-construction plan helps build winery visitor center Federal Construction 119 So you want to be in the federal construction game?  A government contracting officer shares his insights on what’s out there 125 With honor  U.S. Military Academy’s new cadet barracks honors for one of its own


119 4


6 Editor’s Note 12 Industry News 130 Commercial Construction & Renovation Data 134 Ad Index 136 Publisher’s Note

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by Michael J. Pallerino

Read. React. Adapt.


his is not a rebranding. Sure, there is a lot of retooling going on, but under no circumstances are the folks in Bentonville (Ark.) calling it a rebranding. But whatever

they call it, let's get something straight – Jeff Bezos and the gang at Amazon are making everybody rethink their business strategies.

To survive the perils that drove retailers like Sears and Kmart toward irrelevance, the $485 billion discount giant remade itself as a unified onlineoffline proposition.

Wal-Mart U.S. Chief Marketing Officer Tony Rogers was asked recently about the discount giant's reworking of its marketing, product mix, private-label offerings, agency and vendor relationships, and strategy. Rogers said that the moves are in line with what every retailer must do to keep pace with the continual advances in technology and customer habits. They change; you change. Read. React. Adapt. To survive the perils that drove retailers like Sears and Kmart toward irrelevance, the $485 billion discount giant remade itself as a unified online-offline proposition. That includes its recent emphasis to roll out drive-thru pickup of grocery orders to 1,000 of its more than 4,000 U.S. stores (thanks Amazon). The retailer also is installing automated kiosks at about 100 stores where people can collect orders inside. Okay, so Wal-Mart and others are hitting the “refresh” button. And to be fair, these tech-driven initiatives and quality improvements are not shifting the retailer’s focus from its low-price roots. Wal-Mart simply is updating its playbook, especially in the virtual space. On the physical front, for those customers who shop in person, the retailer has improved its quality with revamped produce sections and higher-end exclusive or private-label apparel, food and nonfood items. Plus, it’s sprucing up the appearance of its stores. And in case there is any doubt, Walmart’s vaunted “Save Money. Live Better” mantra is still in tact. In fact, as it takes a swing at the likes of Amazon and hard discounters like Aldi and Lidl, the retailer continues to make things even harder for its traditional rivals. Price. Convenience. Quality. The most valuable attributes of Wal-Mart’s winning strategy continues to make it a brand to be reckoned with. So, please, don’t call it a rebranding. Instead, view it as the way a long-time market leader competes in a world that’s changing daily. If you don’t read, react and adapt, you die.

Michael J. Pallerino is the editor of Commercial Construction & Renovation. You can reach him at 678.513.2397 or via email at mikep@ccr-mag.com.

We want to hear from you At Commercial Construction & Renovation, we’re always looking to showcase the best of what our industry is doing. If you have a project profile or a fresh perspective on how to keep our industry positively moving forward, shoot me an email at mikep@ccr-mag.com. We’d love to take a look.








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EDITORIAL EDITOR: Michael J. Pallerino 678.513.2397 • mikep@ccr-mag.com SENIOR ART DIRECTOR/AD PRODUCTION MANAGER: Brent Cashman 404.402.0125 • bocdesign@me.com CONTRIBUTING WRITER: Ron Treister rlt@communicatorsintl.com • 772.232.6614 SCC MISSION Preserve 3.12:Eagle qrt pg FINAL


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678.765.6550 (fax) 678.765.6551 SUMMIT DIRECTOR David Corson • davidc@ccr-mag.com 678.765.6550 (fax) 678.765.6551 CCRP MEMBERSHIP DIRECTOR: Kristen Corson • kristenc@ccr-people.com 770.990.7702

Building REI’s new flagship store in the landmark Puck Building, New York City, required great efforts to preserve and honor the historic building elements while meeting the needs of a modern retailer. Our experience and commitment helped create a unique blend of the historic and the new.

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General Contractor. Construction Management. Remodel Program. New York I New Jersey I New England CIRCLE NO. 6



800.529.9020 SUBSCRIPTION SERVICES 678.765.6550 corpcirc@ccr-mag.com




EDITORIAL BOARD RETAILERS AARON ANCELLO TD Bank VP Regional Facilities Manager AVP New England DAVE CRAWFORD Vice President of Store Planning and Construction DSW Shoes STEVE KOWAL VP Construction & Property Management Hibbett Sporting Goods BOB MEZA Senior Construction Project Manager Target JOHN MIOLOGOS Director, Store Standards Store Design and Planning Walgreens Company JERRY SMITH Head of Construction Bluemercury JENNIFER GRIESER Sr. Store and Corporate Facilities Manager Tuesday Morning LAURA GROSS Retail Facilities Manager American Signature Furniture ERRAN THOMAS ZINZER Senior Manager Real Estate Services, Construction & Design MICHAEL TIERNEY VP of Construction & Planning

Cumberland Farms

HEALTHCARE BROOKS HERMAN Senior Project Manager UTHealth Science Center at Houston


RESTAURANTS RON BIDINOST Vice President of Operations Bubbakoo’s Burritos Corporation GREGG LOLLIS Director, Restaurant Development Chick-fil-A BOB WITKEN Director of Construction & Development Uncle Julio’s Corp. DAVID SHOTWELL Sr. Director of Construction and Facilities Cook Out



President Schimenti Construction


Senior Vice President, Cushman & Wakefield STEVE JONES

International Director JLL

JOHN COOPER Senior Vice President Development RB Hotel Development

MIKE KRAUS Principal Kraus-Manning

JOHN LAPINS Partner, Geolo Capital


GARY RALL Vice President, Resort Renovation & Design Wyndham Vacation Ownership ROBERT RAUCH CEO RAR Hospitality Faculty Assoc., Arizona State University JOE THOMAS Vice President Engineering Loews Hotels RICK TAKACH President and CEO Vesta Hospitality PUNIT R. SHAH President Liberty Group of Companies LU SACHARSKI Vice President of Operations RLJ Lodging & Trust ISYOL E. CABRERA Manager, Design & Plan Review, Food & Beverage. Architecture + Design Team IHG

President Property Management Advisors LLC

CHRIS VARNEY Principal, Executive Vice President EMG

CONSULTANT GINA NODA President Connect Source Consulting Group, LLC.


Executive VP & Director of Hospitality HKS


Principal Trident Sustainability Group JEFF ROARK Principal/Partner Little JEFFREY D. MAHLER Vice President L2M


ARCHITECTS/ENGINEERS JIM STAPELTON Vice President FRCH Design Wordwide HUGHES THOMPSON Principal GreenbergFarrow FRED MARGULIES Director of Retail Architecture Herschman Architects STEVEN MCKAY Senior Principal DLR Group BRIAN HAGEMEIER, P.E., LEED AP Program Manager GPD GROUP STEVEN R. OLSON, AIA

President CESO, Inc.

ADA BRAD GASKINS Principal The McIntosh Group

ACADEMIA MIKE AUTENRIETH Academic Director Culinary Arts/Hospitality Management The International Culinary School at The Art Institute International Minnesot DR. MARK LEE LEVINE Professor Burns School/ Daniels College University of Denver

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AroundtheIndustry Retail Dick’s Sporting Goods Dick’s Sporting Goods is moving forward with plans to open 43 new namesake stores and eight new stores apiece for its Golf Galaxy and Field & Stream banners. ALDI German discount supermarket chain ALDI plans to grow to 2,500 U.S. locations, which will put the retailer on track to become the country’s third-largest grocer, behind Walmart and Kroger. Walt Disney Walt Disney has revamped several of its retail stores to test a new prototype that includes more elements of the company’s theme parks, including big screens that show live streams of daily parades at Disney World and Disneyland. The new format is less cluttered and includes a larger assortment of high-end goods for adults. Forever 21 Forever 21 will open 10 Riley Rose specialty beauty stores this year, starting with a location in Glendale, Calif., which debuted this fall.

Lidl Discount grocer Lidl will open a new store in Decatur, Ala., marking its first store in the state, where rival ALDI operates 20 locations. The announcement of Lidl’s expansion follows the opening of the retailer’s regional headquarters and distribution center in Cartersville, Ga., earlier this summer. Hy-Vee Supermarket chain Hy-Vee has sealed a deal to open and operate 26 Wahlburgers restaurants, starting with a Des Moines, Iowa, location set to open next year. The grocer, which will add Wahlburgers menu items at its 84 in-store Market Grille restaurants, has also contracted to open Orangetheory Fitness workout centers in or around its stores. Kroger Kroger continues to look for new ways to grow its brand, the latest example being the grocer’s plan to open a restaurant called Kitchen 1883 in Union, Ky. The number is a reference to the year the company was founded.

Restaurants Chick-fil-A Chick-fil-A will open a 12,000-square-foot, five-story restaurant in New York City’s Financial District, with three dining rooms, a meeting space and a rooftop deck. The chain’s third Manhattan location will be its largest to date.

Melt Shop Melt Shop, a fast-casual grilled cheese concept created by former Five Guys operators Andy Stern and John Rigos, will start selling franchises. Parent company Aurify has created several other concepts, including Little Beet, Fields Good Chicken and MAKE Sandwich.

La Madeleine La Madeleine French Bakery & Café completed the first phase of its refranchising program last week with the sale of 26 restaurants to Sugar Land, Texas-based HZ LM Casual Foods.

Lionsgate Film studio Lionsgate will open an entertainment center with themed restaurants in New York City’s Times Square in 2019. An eatery based on “Mad Men” and others inspired by the film series “The Hunger Games” are planned for the space.

Golden Corral Golden Corral will unveil a revamped format at a remodeled Greensboro, N.C., location that it hopes will help revive the buffet chain’s declining sales. The new look features elements designed to create a sophisticated yet cozy feel, an open dining room with more space between tables and stations where customers can watch some of the food being prepared.


Tender Greens Tender Greens unveiled a new logo last month as part of a rebranding effort at the 24-unit chain, which plans to double in size by 2022. The 11-year-old California chain won Danny Meyer’s Union Square Hospitality Group as an investor in 2015, and the new look is designed to better define the concept in an increasingly crowded fast-casual field.




Hospitality Marriott’s Autograph Collection The Marriott Renaissance in downtown San Diego will rebrand to become the Hotel Republic. The 258-key property will be part of Marriott’s Autograph Collection.

Westin Westin will reflag the Hapuna Beach Prince Hotel on Hawaii’s Big Island early next year after the beachfront resort receives a $46 million renovation.

IHG/Avid Hotels Avid Hotels is the name of International Hotels Group’s new midscale brand. More than 150 owners have expressed interest in the franchise venture, which is expected to launch in early 2019.

Conrad New York Midtown New York’s London NYC will reflag as the Conrad New York Midtown in 2019 after a renovation by Hilton. The 516-room property will be the city’s second Conrad, joining allsuite Conrad New York near Battery Park.

Aloft Westgate, Ariz., is about to get more hotel rooms as Starwood Hotels and Resorts has agreed to build a four-story, 100room Aloft Hotel on the corner of 93rd and Glendale avenues.




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November/December 2012 ccr-mag.com


INDUSTRY NEWS P.O. Box 3908, Suwanee, GA 30024 678.765.6550 • 678.765.6551 corpcirc@ccr-mag.com

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❏ (1) Corporate Management ❏ (11) Estimator ❏ (2) Senior Management ❏ (12) Operations To receive FREE product information from the individual companies featured in this issue, circle the ❏ (3) Management ❏ (13) Security number below that corresponds to the product number. Valid through May 31, 2013. ❏ (4) Facilities ❏ (14) Purchasing ❏ (5) Maintenance ❏ (15) Environmental 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 ❏ (6) economic Constructioncost that Hurricane❏Harvey (16) Realinflicted Estate he estimated ❏ (7) Architect ❏ (99) Other 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 on the states it passed through hit the $190 billion mark ❏ (8) Engineer (please specify): (and counting), ❏making it one of the costliest natural disaster in U.S. (9) Design _____________________ 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 history, according to aProject preliminary estimate from private weather firm ❏ (10) Management

– Ross Stores COO Michael O’Sullivan on Amazon’s strategy to compete with off-price retailers


AccuWeather. The number is equal to the combined cost of Hurricanes All information must be provided. The publisher reserves the right to determine qualification for a free subscription. Katrina and Sandy, and represents a 1 percent economic hit to the gross national product, AccuWeather estimates.


Circle No. 67



Trendsetters? S

tarbucks closed an online store that sold coffee, espresso machines, mugs and other branded items in an effort to streamline its sales channels and focus on the in-store experience. Customers will be able to buy most of the items in stores, but Starbucks has ended retail sales of its flavored syrups. Who else is in?


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Something new Malls reinventing themselves with different tenants, new uses


adame Tussauds. An indoor rope course. Not exactly the kind of tenant you would expect in a mall. But, in today's highly competitive race to snag consumer engagement, the strategy is something executives at Opry Mills in Nashville, Tenn., and Palisades Center in West Nyack, N.Y., wanted to try. The goal is to drive interest, and keep the centers full and vibrant. That's why you are seeing more redevelopment in mixed-use complexes. As Paula Rosenblum, managing partner of the retail advisory company RSR Research, said in a recent USA Today story, malls are becoming “centers of activity where people can come and actually find a reason to be there besides shopping.” Today's mall owners are having to innovate in the battle to compete with the continued rise in online shopping. With online fashion sales alone predicted to double to roughly 35.7 percent within 15 years, global financial services firm Credit Suisse predicts that up to a quarter of the nation's 1,211 malls could shut their doors by 2022. Today, just having movie theaters is not enough. Here’s what some are doing: The Circle Centre mall, a downtown shopping center managed by Simon Properties in Indianapolis, has add the Punch Bowl Social, a restaurant concept where visitors can bowl, play games and grab a bite. It also is providing space to Brown Mackie College and GlowGolf, a glow-in-the-dark mini-golf course. Nashville’s 100 Oaks Mall is the home base for a Vanderbilt University Medical Center campus, while the revamped Monmouth Mall in Eatontown, N.J. is adding tea shops and wine bars along with higher-end eateries.

“As business and technology advance and customer habits continue to change, it requires any brand to pause and refresh or redefine as necessary.” – Walmart U.S. CMO Tony Rogers on how the retail giant is found its footing in the Amazon era



Curbside 1 T

Target testing Drive Up service in Twin Cities arget launched a test of its new curbside pickup service, dubbed Drive Up, at 50 stores in the Twin Cities area. The move gives shoppers the option of ordering via the Target app and picking orders up at their convenience. Through the service, shoppers let the stores know when they're en route, and store employees deliver their orders to them in designated parking areas. The strategy is one being employed by other retailers, too, including Wal-Mart, to offset the likes of Amazon.

$1.2 billon The investment that the Nashville International Airport is putting into new design concepts for a project expansion that will include construction of a hotel, office building and parking lot, along with a concourse expansion, and more.

Curbside 2 Uber teams with Westfield to add mall pickup points


ll 33 Westfield malls in the United States are adding dedicated pickup and drop-off spots for Uber drivers. In fact, the company's Westfield Century City shopping center in California will create a waiting lounge for Uber customers. Some malls will also have kiosks where Uber drivers can ask questions and prospective drivers can get information. Welcome to the new revolution.


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Take me out to the Viewhouse Denver hosts CCRP Nation


hat can you say about the Viewhouse Eatery, Bar & Rooftop? Well, there are three things right there – great food, good drinks and that rooftop. The Commercial Construction & Renovation People (CCRP) crew returned to the Mile High City for an evening of networking. Always a favorite spot, Denver played host to one of best industry events around. If you’re looking to add hanging out with your favorite industry people to your to-do list, contact Kristen Corson at 770-990-7702 or via email at kristenc@ccr-people.com.

REGISTERED COMPANIES: All Reach Property Lighting Allied Partners ASSA ABLOY Capacity Builders Command Labor Davis Marketing Inc Expanding Wealth Industries

Nana Wall

Sage Hospitality

Heidi’s Brooklyn Deli

Naples Franchising

Scheiner Commercial Group, Inc.

Hermes Worldwide

NuQuest Development

The Lost Cajun

JumpStart Manuals

Philadelphia Sign

University of Denver

Kaestle Skis

Porcelanosa USA

Vail Associates Ski School

Mountain Family Health in Edwards

Reclaimed Design Works

Wallace Engineering

Federal Heath

THANK YOU TO OUR SPONSOR: Capacity Builders, Inc. 5563 S. Prince St. Littleton, CO 80120 Wayne Rausch/President Ph: 303-627-1248 • FAX: 303-627-1249 www.capacitybuilders.com wayne@capacitybuilders.com













1: Valerie Venezuela, ASSA ABLOY; Rich Burns, The Lost Cajun; Jon Espey, The Lost Cajun 2: Craig Dietz, Jump Start Manuals, Mark Lee, Kaestle Skis; Brett Deutscher, Mountain Family Health in Edwards, David Corson, CCR 3: Jeff & Michelle Francois, NuQuest Development Corp; Lisa Macneir, Scheiner Commercial Group, Inc.



4: Danny Baldwin, Wallace Engineering; Rick Erickson, Allied Partners 5: Jan McKenzie, ASSA ABLOY; Dan Belling, Federal Heath 6: Eliana Chioetto, Porcelanosa USA; Dwight Enget, Command Labor; Kevin Rourke, Davis Marketing


9. 7: Heidi Bendiken Naples, Heidi’s Brooklyn Deli; Jenee Naples Massey, Naples Franchising; Mark Yager, Capacity Builders 8: Jay Vaitkus, ASSA ABLOY; Dan Oneill, Reclaimed DesignWorks; Sheila Butcher, Wallace Engineering 9: Daniel Hoerr, Command Labor; Nate Doney, Philadelphia Sign




Music City Revival CCRP hits the ‘cowboy’ lights


he bar. The food. The ambience. It’s Jonathan’s Grille in Nashville, baby, the family owned upscale sports grille that offers a little bit of something for everyone. That’s where the Commercial Construction & Renovation People (CCRP) converged for a night of networking, as well as discussions on all those country music stars they were trying to track down. If you want to get your networking groove on, contact Kristen Corson at 770-990-7702 or via email at kristenc@ccr-people.com.



Elmington Capital Group


Professional Retail


Cook Out Restaurants

Fresh Air



Bridgestone Retail Operations

Cushman Wakefield

Fortney & Weygandt


Southwestern Services

Ceso Inc

Guy Payne & Associates

Prime Retail Services

Dwell Renovation

Chain Store Maintenance


Dollar General

H. Michael Hindman Architects, P.C.

Principle Global Pro-Care of Nashville

The May Group USA UHC Corp


CESO Steven R Olson, AIA, President 395 Springside Dr., Suite 202 Akron, OH 44333 330-933-8820 cesoinc.com olson@cesoinc.com


Fortney & Weygandt, Inc. Mitch Lapin, VP 31269 Bradley Road North Olmsted, OH 44070 Ph: 440-716-4000 mlapin@fortneyweygandt.com www.fortneyweygandt.com


PixelFLEX David Venus, Director of Marketing 700 Cowan Street Nashville, TN 37207 800-930-7954 www.pixelflexled.com sales@pixel-flex.com








1: Alison Schneider, Fortney & Weygandt; Michael Keleher, JLL 2: Jon Lewis, PixelFlex, Dawn Gonzalez, H. Michael Hindman Architects P.C; Leslie Burton, UHC Corp; Monty Rand, PixelFlex 3: Eric Johnson, May Group USA; Dustin Lariscy, Fresh Air 4: Kevin Bohman, Ceso Inc; Greg Mooney, ArcVision; Matt Frank, Fortney & Weygandt

5: John Catanese, Chain Store Maintenance; Milissa Garrity, Chain Store Maintenance; Wendy Harkin, Civil Resolution Center; John Terry, Prime Retail Services 6: Randy & Amanda Lariscy, Dwell Renovations 7: David Venus, Pixel Flex; David Shotwell, Cook Out Restaurants



Not your grandfather’s barbershop ®

How Floyd’s 99® continues to change the personal grooming game By Michael J. Pallerino




he O’Brien brothers saw something they thought could use a little change. Why was getting a haircut so boring? Where was the smiling? The talking? So, 18 years ago, Paul, Bill and Rob decided to do something about it. Their goal: put the vibe back into that neighborhood hangout.

Paced by an old-school/new-style mentality, Floyd’s 99 mixes old-school services with a new-style experience through its look and feel, and talented staff. Set the time machine to on. Turn up the music. Walk down memory lane with some retro rock ‘n roll posters. And that means you, too, ladies, because the O’Brien’s created the atmosphere for everybody. And to make sure the Floyd’s 99 brand is different, no two barbershops are exactly the same. Commercial Construction & Renovation sat down with Amy Hunn, director of facilities, to get her take on where the Floyd’s 99 Barbershops brand is heading and why it continues to be a one-of-a-kind experience.



NOT YOUR GRANDFATHER’S BARBERSHOP Give us a snapshot of the Floyd’s 99 Barbershop brand.

Floyd’s 99, the Original Rock ‘N’ Roll Barbershop, is a family-owned company founded in 1999 by brothers, Paul, Rob and Bill O’Brien on the principle that success is driven by providing superior client service. With an old-school new-style mentality, Floyd’s 99 mixes an old-school approach to providing excellent service with the new style appeal of on trend cuts in a high-energy, cool environment.

What type of consumer are you targeting?

Floyd’s 99 has a diverse client mix and offers a full range of services to meet those needs. In addition to expertly crafted haircuts, color and waxing, Floyd’s 99 is known for its classic straight-razor neck shave with hot lather and steamed towels; and for offering clients a signature shoulder massage with every service. While men make up a large portion of our clientele, our shops also offer a full menu of services for women, including cuts, color services, deep conditioning treatments, styling and facial waxing. We strive to create a welcoming, all-inclusive environment where every client who walks in to our shops feels at home including men, women and children of all ages.

Our biggest secret is providing superior client service. It’s one of the main principles the founders used to develop the concept.

How does the design of the shops cater to how today’s consumers’ shop? With the continued popularity of the modern-day barbershop, we know our clients have many options to choose from. While convenience, consistency and quality are a must, we focus on providing added value that helps set us apart.

Over 18 years ago, the O’Brien brothers noticed they’d go into barbershops and salons and nobody would be smiling, so they set out to offer something new. Our shops are designed to have the vibe of a fun and engaging neighborhood hangout with music, energy, chatter and smiling stylists and barbers to help put clients at ease. In addition, we’ve designed our shops to provide an extremely personalized and convenient experience that keeps our loyal clients coming back.

Walk us through how and why it is designed the way it is?

The design is simple, we want clients to feel happy and comfortable in our shop. Each shop has an inviting reception area and standard back of the house cutting areas. We have very specific requirements for our cutting area to ensure our staff and clients have a safe and comfortable space to work in. The interior expresses a retro vibe with a modern twist, and includes stainless countertops, a shampoo bowl at each station. The walls are plastered with a time machine of vintage music posters adding energy and a touch of nostalgia inside the shop. The trademarked walls highlight relevant artists from each region giving each space an instinctive and authentic feel.

Take us through your construction and design strategy.

After 100-plus locations, we’ve developed a successful strategy that allows us to grow. We continue to build systems that are scalable for growth, as well as sustainable plans that support future upgrades and enhancements. I work closely with Bill O’Brien, one of our owners and co-founders, on layout and design plans for each shop. As a brand, we pride ourselves on being an integral part of the communities we reside in so when designing a new shop, we make sure to incorporate unique design elements specific to that location that tie into the community. We use large photos, graphics, and other creative tools to make structural elements, like out-of-place columns or beams, work to our advantage. At several of our locations across the country, we commission Los-Angeles-based local artist, Jonas Never, to mural the exterior, and often the interior of our shops.



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NOT YOUR GRANDFATHER’S BARBERSHOP The images he selects for each mural represent or have some type of tie to the local neighborhood or community the shop is located in. We also get creative on the outside of our shops by adding garage doors, bi-fold windows or decorative awnings. We also love for our signage to not only pop but to match the building and neighborhood feel. One of our shops in Denver has a giant blade sign that’s meant to pay homage to the historic neon signs that used to line the streets of Denver. Our Silver Lake, Calif., location kept some of its elements from the prior tenant that had been housed there for more than 50 years by channeling the old drug store using design and architecture. Each shop is custom designed for the specific building, as we want each shop to feel as unique and authentic as the people that fill it.

What’s the biggest issue today related to the construction side of the business today?

The rising cost of sourcing sustainable and durable materials for our brand is an ongoing struggle. Another challenge is finding and retaining the right partners that truly understand our brand. We put a strong emphasize on relationship building and consider our vendor partners an extension of our business which makes finding the right fit imperative. We’ve been fortunate to continue to grow our business, even during recent recessions, which has allowed us to provide business opportunities for our partners, created very strong, loyal relationships has helped eliminate the challenges of finding good people that many businesses face.

As a brand, we pride ourselves on being an integral part of the communities we reside in so when designing a new shop, we make sure to incorporate unique design elements specific to that location that tie into the community.

Talk about sustainability. What are you doing?

Sustainability is important to the Floyd’s 99 team. About two years ago, we began installing lighting control systems in our shops that help control energy waste. In addition, we added light sensors to the restrooms and the back of the house so that lights aren’t being left on when nobody is in the area. We’ve recently started to retrofit our lighting packages from CFL to LED lamps for energy efficiency while being careful




NOT YOUR GRANDFATHER’S BARBERSHOP to find the perfect LED bulb with the right color temperature since our team is so task oriented and the temperature is very important. We continue to search for partners who build and manufacture durable, long lasting materials and furnishings and help us provide efficiency for existing shops.

What are some of your biggest opportunities moving ahead?

We love to keep the design and concept fresh. We’re excited to continue to find new ways to maintain our nostalgia with our energetic look and feel, while still providing an amazing experience for our clients.

Are you optimistic about what you see in the retail sector?

We are very optimistic about retail as the men’s grooming business has been booming. It has kept us on our toes trying to find innovative ways to keep things fresh and find new ways to improve our client experience.

Why did you pick the locations you do for your shops?

I’m sure most businesses would agree that location is key. Our owners are still very involved in the real estate selection on both the company-owned and franchise-owned shops. When they identify an area that meets the general demographic criteria for a Floyd’s 99 Barbershop, they begin looking for locations that are in or around the main trade areas for the community. They must be easy and convenient for clients to come see us. We look for locations that have high visibility and are in what we consider an errand zone.


What is your growth plan?

Currently, we have just over 100 locations across the county. Around 75 percent are owned and run by our home office and roughly 25 percent of are franchise-owned. We’re looking to continue growing on the home office front in the markets we’re currently in, and are preparing to ramp up the focus on franchise development over the next few years..

What trends are you seeing?

In the barbershop/salon sector, we’re seeing a continued trend of barbershop concepts opening up all over, but there has also been a big surge of salon suites popping up, too. We’re confident in our positioning in the market, and we’ll continue to deliver on the experience and great quality service our clients know and expect, because of this, we will continue to be a leader in the industry.

What is the secret to creating a “must visit” retail store today?

Our biggest secret is providing superior client service. It’s one of the main principles the founders used to develop the concept. When I say service, I’m not just speaking


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Columbia Square • Architect: House & Robertson • Designer: Scott Morris Architects LTD • General Contractor: Hathaway Dinwiddie Construction & Driver SPG Owner: Kilroy Realty Corp & Columbia Square Hospitality Group • Photographer: David Laudadio


NOT YOUR GRANDFATHER’S BARBERSHOP to cuts, color and shave services. It’s taking care of each client who walks through our doors. It’s striving to not only meet their expectations, but to exceed them on every level. Since we believe that happy staff equals happy clients, we also focus heavily on providing our employees with a motivating, rewarding and safe environment to work in. We pride ourselves on being of service to not only our clients and staff but also to the communities we reside in. Floyd’s 99 has been actively involved in the communities where we’ve held a presence since our inception. Not only do we care about making a difference, our staff members are intimately connected with local charities, schools, arts programs, businesses and local events that speak to our clients. We are more than just a barbershop.

What’s the biggest item on your to-do list right now?

I think the biggest item right now is continuing to evaluate our processes and make sure they are scalable. I’m continuing to look for partners to consistently build or service our shops so that we can better serve our clients and grow the business.

Describe a typical day.

I’m all over the place. It’s one of the reasons I love my job so much. In 15 years, I don’t think I have ever had a single repeat day. My day could be filled with a site visit for a new location, real estate and development meetings, working through a new maintenance challenge with my facilities manager or working through a delivery schedule or design challenge with my purchasing and development support coordinator. Or, it could be filled with existing site location visits for their scheduled facility visit or yearly project visit for budgets.

Tell us what makes the Floyd’s 99 so unique?

At first glance, you might think our rock ‘n’ roll inspired design is what makes us unique. We have created a fun, high energy barbershop with great music, iconic rock and roll imagery and an diverse staff of talented employees. Though the design and vibe of our shops is unique, what really sets our brand apart is our amazing culture, which puts our people first. We are focused on not only providing an exemplary service experience for our clients, but also creating a safe, all-inclusive environment where our staff can thrive. We’re firm believers in cultivating relationships inside and outside of the shops drives our actions and many of our business decisions. We pride ourselves on being more than a barbershop. CCR

One-on-one with... Amy Hunn, Director of Facilities

Floyd’s Barbershops

What’s the best thing a client ever said to you?

How great it was to work with me and my team on a project.

What’s the most rewarding part of your job?

Being able to help provide an amazing place to work, for an amazing company, and an even more amazing team of people, from the owners all the way down to the teams in the shops.

What was the best advice you ever received? You can’t control everything. Sometimes things are not going to go the way you expected. You have to learn to roll with the punches, do some problem solving and find the best solution with the best outcome.


Name the three strongest traits a leader should have.

A good leader needs to be a good communicator. Most breakdowns on a project or any situation are usually be traced back to poor communication of expectations or feelings around a situation. Next is patience. Impatience, frustration and anger in any situation hinders good judgment and rational solutions to a problem. Lastly, and I think one of the most important, is the ability to recognize, acknowledge and encourage the strengths and achievements in others.

What is the true key to success for any manager?

Building and supporting a great team.


What book are you reading now?

I just started reading a book called “Appreciation,” which one of my good friends, Todd Nordstrom, co-wrote with David Sturt, Kevin Ames and Gary Beckstrand.

How do you like to spend your down time?

I love to travel. I thankfully have a crazy group of friends who also like to travel, so we take ridiculous trips two to three times a year. In the next few months, I have a trip planned to Antiqua, Guatemala, to visit my brother and, hopefully, a sailing trip in January with my goofy friends. When I’m not traveling, I like to spend my time at home relaxing or on the weekend out to brunch with friends.


WANT TO ATTEND AS AN END-USER OR SPONSOR... Contact David Corson 678.765.6550 or e-mail davidc@ccr-mag.com End-Users (retailers, hoteliers, restaurateurs, etc.) will receive complimentary hotel, airfare, transportation

www.ccr-summit.com CIRCLE NO. 19

Sponsored by:

JANUARY 10-12, 2018


REGISTER TODAY AT WWW.CCR-SUMMIT.COM 1 and 2- Seminars 9:00 AM - 10:15 AM • January 11th Grace Daly President, ShopTalk360.com

The Direct Impact of the Built Environment on the Brand Experience; How Industry Leaders are Claiming their Seat at the Table. Join us for this retail & restaurant in depth panel sharing their candid POVs and strategies on the everchanging landscape of our brick and mortar spaces. We’ll cover the infusion of technology into brick and mortar; the continued growth of online purchases and how we are adapting as an evolving Industry.

Steve Olson President, CESO, Inc.

Managing change in today’s fast-paced Commercial Retail / Restaurant world. Perspectives on juggling multiple stakeholders, limited budgets, and an increasing expectation to roll out or remodel innovative concepts quickly.

3 and 4 - Seminars 10:45 AM - Noon • January 11th Moderator: Jamey Chinnock, Project Management, GPD Group

Becky McAdams

Brandon Collier

VP of Operations, GPD Group

Director of Design, RaceTrac

Leveraging BIM throughout the design process and beyond The program focuses on design and development process for Racetrac’s new prototype in BIM. This panel discussion will include topics on challenges, lessons learned, and future goals for BIM implementation.

Brad Bogart President, Bogart Construction, Inc.

How to Mobilize in the Wake of Disaster With the high activity of hurricanes this year, we want to review how to prepare, mobilize, locate materials and manpower to cleanup after a major disaster. Please select one in each time slot: Seminar 1

Seminar 2

Breakfast Speaker:

Gary Roberts

Gary Roberts is a Motivational Speaker, Corporate Entertainer, and Comedian Magician, and one of the most versatile public speakers/entertainers in the industry today. He will be presenting his program “Be Amazing” which is an audience interactive program that’s pure fun Lunch Speaker:

Nick Scott

As a professional speaker, author, professional bodybuilder, wheelchair ballroom dancer, and personal trainer, Nick Scott uses his enthusiasm, vision, convictions, abilities, and life experience to reach out, to inspire and give hope to others, especially those All seminars are AIA accredited 1.15 AIA CEUs

Seminar 3

Seminar 4

and entertainment, with a serious thought- provoking message about the many people we cross paths with in life, and why certain people are more amazing than others. Gary teaches that we all have unique talents that make us different, and when we accept our uniqueness, then we, too, can inspire and amaze others. Gary shares the secrets how you, too, can be Amazing. unaware of the personal strength they can tap into if only they will believe and try. Nick’s sheer strength of will has helped transform thousands of individuals - from professional athletes to senior executives - as well as organizations and corporations across the country. Nick inspires others to break through to new levels of peak performance and success.

Return your Seminar selection to David Corson at davidc@ccr-mag.com or fax your selections to 678-765-6551

2018 Commercial Construction & Renovation Summit End-User Complimentary Registration www.ccr-summit.com

END-USER ATTENDEE INFORMATION ______________________________________________________________

Hilton Daytona Beach Oceanfront Resort January 10th-12th, 2018


Application Instructions


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Mail completed applications as follows: Attention: David Corson F&J Publications, LLC P.O. Box 3908 Suwanee, GA 30024

CCRS 2018 Complimentary Registration includes air fare and transportation to and from Daytona Beach, Hotel Room for two nights, Activities, Dinner Table Top Exhibit, Breakfast Round Table, Two AIA seminars, Luncheon with Speaker, One-On-One Appointments, Group Activities. Any incidentals at hotel are responsibility of attendee.

2018 Commercial Construction & Renovation Summit Schedule: Wednesday Jan 10th, 2018: • * Afternoon check-in. • 5:30-7:30 PM: Mobile Video Arcade Tournament • 7:30-9:30 PM: Welcome Reception/ Table Top Exhibit with Dinner. Thursday, January 11th, 2018: • 7:45 - 8:45 AM: Breakfast buffet with Round Tables discussions & Speaker. • 9:00 - 10:15 AM: AIA Seminars. • 10:15 - 10:45 AM: Coffee Break. • 10:45 - Noon: AIA Seminars. • 12:15 - 1:45 PM: Plated Lunch with Speaker. • 2:00 - 5:30 PM: One-On-One Appts. • 7:00 - 10:00 PM: Karaoki Reception at Sloppy Joe’s Friday, January 12th, 2018: • 8:00- 9:00 AM: End User Breakfast Only. • 9:00- 11:00 AM: Go Kart Racing • Early Afternoon Flight Home CCRS 2018 Advisory Board members: Grace Daly, ShopTalk 360 Anthony Amunategui, CDO Group Erran Zinzer, US Cellular John Stallman, Lakeview Construction Gina Noda: Connect Source Consulting Group, LLC Karen MacCannell: The McIntosh Group


Requirement to receive complimentary credentials: Attendee must meet and have breakfast and lunch with vendor participants of your choice. In addition must agree to meet at least six vendor participants of your choice for 15 minute meetings on January 11th, 2018 in the afternoon. Please select one Seminar in each time slot: 9:00 am - 10:15 am

Seminar 1

Seminar 2

10:45 am - noon

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PAYMENT: Registration: Complimentary Hotel Room: Complimentary Wednesday Group Activity: Complimentary Friday Group Activity: Complimentary I hereby authorize F&J Publications, LLC to reserve the Summit spots as indicated I acknowledge that I have read the 2018 Commercial Construction & Renovation Summit requirements above and agree to abide by all terms and conditions. I am an authorized representative of the company named on this Application and have full power and authority to sign this document. I understand that F&J Publications, LLC reserves the right to decline this document.

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Busy days ahead


ew projects and renovations. Attendees cite aggressive Website and marketing proto-do lists and grams. New opportunities opportunities on the horizon and expansions. If you were able to sit in on the roundtable discussion during this year's Women's Retreat (and we did), you would hear about all of these to-do list items, and much more. 36


Optimism, opportunity and the promise of continued better days led the points of discussion for some of the industry's leading female executives during the 2017 Commercial Construction & Renovation Women's Retreat. This year, the annual gathering was held at The Andaz Hotel in Savannah, Ga., Aug. 3-6. Every attendee talked about the surging trends driving the retail, restaurant and hospitality sectors. Along with several key networking events, dinners, cocktail parties and haunted tours, attendees gathered for the much anticipated one-on-one meetings. Following is the first part of our roundtable discussion, which you can also see online at www.ccr-mag.com.

Sarah Appleton

Lori Armstrong

Michol Brandon

Wallace Engineering

Beam Team

Crestpoint Companies

Marilyn Brennan

Kelli Buhay

Kelly Burnette

Egan Sign

Retail Maint Spec

F&D Commercial

Isyol Cabrera

Caroline Carithers

TJ Cartier


Woodforest National Bank

Lee Health

Grace Daly Shop Talk 360

Julie Fox ShopCore Properties

Melissa Gallant Spence Diamonds

Jennifer Grieser Tuesday Morning

Laura Gross Value City/American Signature Furniture

Amnada Hinson Rogers Electrical

Cynthia Hirsch Sargenti Architects

Faith Hoople Fulcrum Construction

Debbie Kozar Ulta

Karen MacCannell The McIntosh Group

Susan Marsh Continental Realty

Adrienne Natale Topco

Gina Noda Connect Source

Demetria Peterson Bridgestone Retail Operations

Malinda Redman Genesis Lighting Solutions

Roz Strapko Automated Cutting Technologies

Jackie Tomlinson Woodforest National Bank



BUSY DAYS AHEAD What are the top items on your to-do list?

Demetria Peterson, Bridgestone Retail Operations: For the last couple of years, I have been observing the current processes in place. I am working to streamline and develop new processes to uncover obstacles that will prolong the due diligence period and carry over to the construction phase. Gina Noda, Connect Source Consulting Group: I’m working on setting up my new company. I’m putting together a website, creating my logo and branding. It’s in the beginning stages and is very exciting. There are a lot of moving parts right now. Lori Armstrong, The Beam Team: One thing our company is working on right now, specifically me, is trying to grow our professional support system for franchises. This will be similar to what we give our retailers. With the franchises, you have a specific owner to each property, so therefore you’re really dealing with a lot more customers than in corporate.


“I am trying to build a program for standards in finishes and furnishings so that our brand identity flows through all of our non-acute and acute care facilities.” – TJ Cartier, Lee Health


Melissa Gallant, Spence Diamonds: Since I joined Spence a year ago, we have opened our first three U.S. prototype stores. Next year, we will start our rollout. So my to-do list right now is pretty much everything. We need to get all of our processes, documents and plans perfect so we are ready for a successful 2018. Roz Strapko, ACT: At the top of our to-do list right now is finishing our new website, which we are putting the finishing touches on. I am working on generating more new business opportunities. We’re also focusing franchises, which we see a lot of value in doing. Jackie Tomlinson, Woodforest National Bank: As a project manager in the Facilities Department, I’m learning to be efficient in all of the different areas that we cover – remodels, branch closures, maintenance, permits (etc.). Whatever is on the plate, I’m focused on being efficient in those areas. Faith Hoople, Fulcrum Construction: The long-term goal for us – and something




“Since I joined Spence a year ago, we have opened our first three U.S. prototype stores. Next year, we will start our rollout.” – Melissa Gallant, Spence Diamonds

that is certainly on our to-do list – is continuing to develop our field staff. As most of you know, superintendents are leaving the field in greater numbers than people entering the occupation. Fulcrum is working on initiatives that focus on technical schools and other avenues that will engage students interested in more of a vocational track in high school. If we can get them interested in construction, they will see what a rewarding career it can be. We just have to connect with students and young people in a way that helps them identify construction as a viable career path. Another item on Fulcrum’s to-do list is developing additional markets. We are retail-focused, which can be very seasonal, so we’re working on developing a hospitality practice as a vertical market. Fulcrum’s retail superintendents have transferable skills for hospitality and working in this sector will allow us to even out the seasonality of our business. Michol Brandon, Crestpoint Companies: I actually have three areas of focus, two being corporate and one personal. The first one on the corporate side is that we have two IHG properties opening soon, so I’m extremely focused in my director of operations hat. We are looking to hire some really awesome GMs, DOS and hotel staff. Even though the hotel is being built, we want to built a quality staff in place – from the GM all the way down to the janitorial services. With my director of real estate hat, I’m moving through an acquisition that we’re doing in the Cincinnati area. On the personal side, I am focusing harder on being a first-time African-American hotelier. I’ve been working on owning and operating my own hotel, so that has introduced me to this industry. It’s an exciting industry to be a part of. We have development, operations and real estate all going on at the same time. Sarah Appleton, Wallace Engineering: As a company, one of the main things we are focused on is streamlining our processes across all five offices for the projects we work on across all 50 states. Our goal is to make sure we’re One Wallace in everything we do, no matter which of our offices a project originated from.





We also have a new grocery store chain that’s coming to the States, so I have been working with them as a new client. Each one of our clients has a different set of needs. Our job is to listen to what their needs are and work together with them to provide creative solutions to make those priorities happen, so much so that they become a lifetime client. Debbie Kozar, Ulta: Our main focus is always to make sure our customers get the best experience they can when they walk into an Ulta store. And for me, that means working with the construction team to make sure that any kind of rollouts or fixtures that are needed are done. Getting things implemented in a timely manner is everything. Isyol Cabrera, IHG: I am new to the particular position, so I’m working to get adjusted. We’re a multi-brand company, so our design team works across brands in the rollout of food and beverage concepts. Right now, I am focused on launching a new restaurant concept for Holiday Inn, set to be released later this year.


“LED lighting is another trending item that retailers are turning to for creating an aesthetic environment that keeps shoppers coming back.” – Amanda Hinson, Rogers Electric


Karen MacCannell, McIntosh Group: Being part of a small national firm, I wear many hats. As director of business development, one of my biggest priorities is working with our customers or, as I like to refer to them, my friends. It’s important to stay in touch and stay on top of their needs. We also do a lot of internal training with technical staff to ensure they’re communicating well with our clients. Adrienne Natale, Topco: I have a couple of things at the top of my to-do list right now. Because the bulk of our membership is supermarket chains, one of the biggest things I’m working on is developing new programs to implement store equipment, especially with the changing needs of today’s supermarkets. There are a lot of things trending in the supermarket industry, so they have a lot of equipment needs. Second, I’m about to launch a CCTV project to aggregate all of the spend with our supermarket chains. I’m trying to gather all the right data so that we understand what type of equipment needs they have and what type of installation infrastructure is needed to move the project forward.




Malinda Redman, Genesis Lighting: The lighting portion of Genesis Lighting Solutions has been around for six years, so there’s a lot of growth potential and new markets to tap into. We are the lighting choice for many national accounts chains. We’re provide lighting solutions for supermarkets, hotels, restaurants and retail chains to name a few. We can provide interior, exterior, landscape and aquatic lighting. We are the complete package with our signage for a one stop shop. Caroline Carithers, Woodforest National Bank: On the facility side, we’ve been working to diversify our vendor pool. We’ve worked with a single vendor for many years and they’ve handled everything for us. Although they have been great, we feel now is the time to diversify and are looking for partners in millwork, construction and general maintenance. We are building a few automated / self-service type branches, so it’s finding that fine line where customers are happy, but also that the branch has everything they need in the automated design to serve the customer. We are also involved in building out our commercial banking offices – we are just trying to be all things for all the different departments we support.


“Workflow and/ or workforces are new challenges and trends we’re seeing. There can be benefits to both.” – Sarah Appleton, Wallace Engineering

Marilyn Brennan, Egan Sign: I wear two hats that are closely related: business development and national account management. We have not lost any clients in years, but their needs have been changing. Rather than waiting for our clients to go out to RFP, we’ve been working with our clients, proactively, to value-engineer their programs, standardize their programs and bring value before they request it. I work closely with our project team to look at what we can do better – better priced signs, both interior and exterior,


inventory management, quantity breaks and bulk ordering. We are really developing these programs for our clients before they ask for it. On the business development side, we want to increase our presence in retail. We’re always looking to develop new, long term relationships. We feel it’s where our strength is. So business development is really just the beginning of finding out what we can be doing with potential clients. It’s about learning what people need and understanding where we can bring a perceived value to what they’re doing already. Everybody has a sign vendor, so I don’t want to knock on doors and just sell signs. Project Management and Service is where we differentiate ourselves in the industry. My to-do list is to increase brand awareness in the retail environment. TJ Cartier, Lee Health: We have a couple big initiatives. One of our Fort Myers (Fla.) hospitals is doubling the number of licensed beds in 2020. We’ve got a lot of work to do in the next three years to make that happen on time and within budget. We also have a hospital-without-beds kind of facility opening in Bonita Springs (Fla.). It’s basically an acute care facility, not a long-term hospital facility that is opening at the end of 2018. In addition, I am trying to build


BUSY DAYS AHEAD a program for standards in finishes and furnishings so that our brand identity flows through all of our non-acute and acute care facilities. Kelli Buhay, Retail Maintenance Specialists: We’re in the process of going through our third expansion since I’ve been with the company, which has been for three and a half years. We’re expanding our staff and promoting within. Setting up streamlined concepts for our clients as well as expanding upon our in-house software to streamline that so we can connect.

“Over the past two years, we built lab stores in several markets across the U.S. to find out what the customer is looking for. It all began with one store in the Chicago area.” – Demetria Peterson, Bridgestone Retail Operations

Jennifer Grieser, Tuesday Morning: My top to-do item is to service our stores faster, cheaper, better so our team members can focus on taking care of our customers. In addition to servicing our stores, we are evaluating spend and best practices to reduce costs and gain efficiency. Cynthia Hirsch, Sargenti Architects: Since the majority of our business is retail based, one of the things we’re doing now expanding more into the hospitality and restaurant sectors. We’re starting to take more of those projects under our belt as we continue to grow having just recently opened an office in Dallas. Laura Gross, American Signature: One of the hats I wear aside from the facility manager one, is – procurement. I recently completed a multimillion-dollar janitorial contract. Now that the contract is active, I’m responsible for ensuring a smooth transition. While change is never easy, partnering with the right vendor invites a new perspective into our stores, paving the way for new insights. Communication and productivity will be necessary to foster a long-standing partnership between American Signature, Inc. and our newest vendor. Amanda Hinson, Rogers Electric: Year after year each division within Rogers Electric is challenged to further develop our national footprint and self-performing man power. Internally this requires in-house teams as well as contractor-to-customer communication to be a priority on the list and continuously improved in order to be successful and meet yearly goals. Externally we seek to connect with facility





BUSY DAYS AHEAD groups in new market segments in which we are not currently a big player in to learn what their needs are and in return establish initiatives to demonstrate how Rogers can be a resource for getting the job done for them. Susan Marsh, Continental Realty: It’s budget season. So I’m getting calls for capital expenses and snow removal. I also manage a retail shopping mall, so I’m getting ready for Santa. Winter will be here before we know it. Kelly Burnette, F&D Commercial: One of our biggest goals this year is to continue in our mission to get the F&D Commercial name out there and expand our brand recognition in the commercial construction arena. We are one of the premier hard surface partners in the industry, and are very well-known on the retail side of the business as Floor & Decor. To this end, we will continue to foster a larger and more significant presence within the A&D community. Although we touch all sectors of the commercial construction & renovation space, our focus has been heavy in hospitality and multi-family. So in terms of greater brand recognition, it’s also our goal to branch out to become better known in some of the other commercial sectors, such as retail and healthcare. We will continue in our mission to be client-centric, with a strong emphasis on developing relationships and partnerships that provide valuable long-term solutions, as opposed to short-term, project driven transactions. That’s a very important focus for us. We know we can beat our competition’s pricing, but we want to be more well-known for the level of customer service and attention to detail that we provide to our clients, as well as for our logistical capabilities, which are unparalleled. And finally, we’re proud of the fact that we are disruptive to the industry in terms of the way we work with our clients. So it’s probably the most enjoyable part of our “to-do” list for me. Rather than come to our clients with a specific and limited line of products for their projects, we like to focus on customer-led innovation and work with our customers to say, “What do you need? Let us source it for you through the direct relationships we have with over 180 vendors in 18 countries throughout the world.” We want to be known as a hard surface partner that innovates and creates products with and for our


“We’ve been using Facetime to get real-time feedback. So if there is a question on the plans or what the project manager wants, we Facetime with them.


– Faith Hoople, Fulcrum Construction

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BUSY DAYS AHEAD clients to suit their unique needs. We want to provide an endless aisle of innovative and creative hard surface options rather than a limiting and defined catalog.

What do you look for when deciding on bringing aboard a new contractor, vendor or supplier? Ulta’s Kozar: We look to partner in regards to manufacturing fixtures. I like to see how long a vendor has been in the business. What type of manufacturing facility do they have? Square footage? We look at financial background. Depending on what the project is, I typically start out small and give the people the opportunity to see how they can work for me before giving them something big. Crestpoint’s Brandon: Because we’re in a hospitality industry, we want to make sure the vendors align themselves or submit to our core value, which is to deliver exceptional service and experience. If they are responsive and if can deliver the service and/ or product, that’s at the very top of our list.


“On the facility side, we’ve been working on diversifying our vendor pool. We’ve worked with a single vendor for many years in our build out/ maintenance side.” – Jackie Tomlinson, Woodforest National Bank

At the very beginning, I know our president and CEO, Kal Patel, really submits to just exceptional service and experience, so we almost have to feel that connection at the beginning. I really feel it goes from the top with vendors, all the way down to the staff.


Spence Diamonds’ Gallant: It’s very hard for me to try a new vendor or a new contractor. I’m very loyal to the ones I work with, but that doesn’t mean I won’t try new ones. It’s mostly just getting me on a the right day or saying the right thing that will open up an opportunity. It’s really the partnership that works. I’ve never been one to just look at pricing. To me, the price is the price, and you typically get what you pay for. I don’t find that the lowest bidder is always the best. It’s who wants to build that relationship? Who’s going to be there when I call them and say, “I know that this is totally crazy, but I need you to do this.” Bridgestone’s Peterson: I enjoy working with new contractors. It can be risky but I believe everyone deserves a chance. It begins with the initial conversation. I love hearing how they got into the business and why they are still in this industry? Most of the contractors that contact me have some level of retail experience. Now, I need to find out if that experience will translate to automotive service and retail. Another factor

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BUSY DAYS AHEAD I consider is their level of communication and responsiveness. Will you be the point person for all communication? It’s a deal-breaker for me if I have to contact more than one person to get an answer or request a service.

“Because we’re in a hospitality industry, we want to make sure the vendors align themselves or submit to our core value, which is to deliver exceptional service and experience.” – Michol Brandon, Crestpoint Companies

American Signature’s Gross: I don’t consider our vendors as just a service provider. Vendors are our partners. In any partnership, communication is a key component, but other variables play important roles, including cost. For example, if a specific trade or emergency response time is requested through our maintenance software, a senior technician is typically required. If a lower skilled tech is sent, completion of that service call may take longer than required to remedy the issue. This approach can also drive cost up. Because of the extensive work done to establish these relationships, our vendors know our priorities. They maintain our account at a informed level to help reduce cost and completion times, plus match the correct skill sets to our store’s service calls. To become a new and valued vendor with us, they must exhibit the ability to meet these requirements. Tuesday Morning’s Grieser: When considering a new vendor to align with, we discuss what additional benefit they bring to the table other than their goods and services. We need partners who will can be an extension of our team and help keep our data up to date, provide best practices, and solutions to common Facilities issues. Lee Health’s Cartier: The baseline is having the right product at the right price that meets healthcare standards. Partnership and trust are really important, too. Being a partner means you are expecting a certain level of service. Our partner help resolve issues such as; why did it fail? What do we need to do going forward to remedy it? I think that’s really critical. Woodforest’s Carithers: That is so true, because we can’t know everything about everything. Especially with a GC, they are the ones that should point out flaws in the design or any issues. If you have a problem, they’re supposed to be able to point it out and say, “This is an issue.” What we need is someone who’s going to have our back. We want our vendors






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BUSY DAYS AHEAD to get to know us. What do we think? Who are we? What are our values? Is it a match? If it’s not, we don’t need to do business. We can like a person all day long, but if it’s not beneficial to both of us, it’s not going to work. Topco’s Natale: When I think about what I’m looking for in our vendor partners, it is a great manufacturing background and great locations to ship from. I’m working with 50 supermarket chains and talking to thousands of locations across the United States. I need to ensure our vendors are recommending what we need. I have the ability to see what the quality assurance or quality control process is. Is the plan consistent to the changing trends or changing needs? IHG’s Cabrera: One very important thing to me is that the vendor always has my back. I have worked with people and companies that can be sneaky, so I need a vendor who can call me and say, “I have this issue. How do you want me to handle it? What do you want me to do?” The other thing I look for is distribution centers. If it’s not going to work, it’s not going to work. I need multiple distribution centers. And flexibility is key. Bring solutions to the table. Don’t tell me what the mistakes are. Give me a solution.

What type of trends are you seeing out there?

Connect Source Consulting’s Noda: We keep hearing that retail - brick and mortar is dying. Brick and mortar is not dying, it’s changing and evolving. I’m on the opposite end of the spectrum, to me, it’s exciting!! It is becoming more experiential with more technology. We are now bringing movie theaters back in to malls. So I absolutely love what I have been seeing out there. A trend that I’m seeing that I don’t like and I’m having an issue with is all the technology replacing the human element customer service, the personal touch. I think we have to find a balance between the two. Topco’s Natale: One of the biggest trends I’m seeing is developing the experience for the customer. We need to make things more aesthetically pleasing. The look of things is very important. In the supermarket sector, energy efficiency is becoming more important.


“Customers want the experience, but they want the service, too. We are seeing a lot of redesigns happening.” – Cynthia Hirsch, Sargenti Architects

Genesis Lighting’s Redman: There is more automation out there. And it’s not all just remote controls. In a supermarket, you can walk down the aisle and watch all the lights come on as you walk by. We’re seeing automation in décor, where people are actually interior-decorating their homes with lighting. And now it’s happening in retail commercial developments. There’s more of a fashion sense with lighting than there used to be. Egan Signs’ Brennan: Digital is becoming more commonplace. There’s a lot of WiFi-based and cloud-based automation, so managing things is easier on the store level. People can do it at the corporate level. Lee Health’s Cartier: We’re seeing shorter hospital stays and less Emergency Department visits. As a result, we are building facilities that are more like a Convenient Care to avoid hospital visits for illnesses that do not warrant them. There are more outpatient clinics, as opposed to going into the hospital. Retail Maintenance’s Buhay: It has made the experience more interesting, as opposed to ordering something online. That’s huge. Retailers are happier, the lack of customer service seems to be an issue.





Rogers Electric’s Amanda Hinson: There is an undeniable trend shift currently going on not only in big box retail but restaurants, grocery stores, convenient stores, drug stores etc. Customer experience has been brought to the forefront as these markets are now competing with online product sales. Brick and mortar stores are being tasked to implement creative more aesthetic features to drive buyers into the store while also competing with online prices. One of the avenues many retailers are turning to is LED lighting solutions that allow for both a more appealing display of products for customers as well as an increase in profit margins for the operator. Omnichannel strategies are another trend on the rise aiming to bridge the gaps between brick and mortar, on line retail and smartphone connectivity to create a seamless shopping experience for shoppers and allows the retailer to customize their marketing to specific customer interests. Wallace Engineering’s Appleton: Workflow and/or workforces are new trends and challenges that were previously mentioned.


We are experiencing these as well and utilizing them to meet the client’s main objective - to get a store completed and opened as soon as possible. For example, we recently worked alongside the architectural and construction team of a national C-Store chain to think outside the box and provide creative solutions to their proto-

“We’re seeing automation in décor, where people are actually interior-decorating their homes with lighting. And now it’s happening in retail commercial developments.” – Malinda Redman, Genesis Lighting


type. In doing so, this type of collaboration resulted in cutting over 20 days off the construction schedule, thus allowing their store to open ahead of schedule. F&D Commercial’s Burnette: We are focusing on customer-led innovation. It’s a trend that resonates with our client base and is applicable in all areas of commercial construction. We’re introducing a new way of selecting finishes to our customers. The commercial construction industry is programmed largely to select finishes from the defined collections that their hard surface vendors present to them each year. What F&D Commercial does differently however, is that we work with our clients to come up with creative solutions and innovative products to meet their specific needs. We can see a marked and rapid change in the thought process of our clients, and in how they are moving toward selecting finishes vs how they have done so in the past. There is a trend across all sectors of commercial construction to use more durable products that will last longer and provide


BUSY DAYS AHEAD cost effective solutions, while maintaining the asthetics and integrity of the design. We are helping to drive the trend of using materials in non-traditional ways. We have the capability to do this to solve customer’s needs when they have a look that may not be suitable to their application or cost effective to their projects. For example, sometimes we have customers who love the polished concrete look, but for whatever reason, it’s cost-prohibitive to them. We might be able to get them a vinyl or porcelain that looks like polished concrete to solve the issue. We’re seeing people use hard surfaces on walls and ceilings. It’s listening to our customer’s needs and challenges and then innovating with both them and our manufacturers to bring them what they’re looking for and solve their issues. It’s a continuous and ever-evolving process that keeps things fresh and exciting. Most importantly when it comes to trends, it key to note that we have the ability to innovate and develop new products with our manufacturers to bring our customers the latest technology as well. A good example of this is in the luxury vinyl category. We have a product called Nucore that eliminates the need for underlayment, adhesives and time-consuming and messy installations. It’s a waterproof vinyl/laminate hybrid plank that has a built on a water proof core, with cork-backing for a more realistic and softer feel under foot, as well as outstanding sound absorption. It is a rigid plank, which allows for imperfect subfloors and eliminates the issue of telegraphing, which is common with traditional dry-back vinyl. It does not require an acclimation period, and because it’s a floating application, installation time is typically cut in half, making it more cost effective and convenient. Businesses experience less revenue loss, as projects can be completed much quicker. It’s the perfect application for everything from hotel guestrooms and multi-family and residential units in memory care and senior living facilities, to restaurants and retail.

in with the client to make sure we are on the same page and everything is going smoothly, to prevent issues in the future. It’s amazing how much more clients will be honest about what they want when they are talking to someone who isn’t the project manager, so they are uninhibited about saying what they really want.

“We’re seeing a trend in customer-led innovation. We’re working with our clients to come up with creative solutions to some of the things they may want.” – Kelly Burnette, F&D Commercial

How do you put customer service back into the equation?

The McIntosh Group’s MacCannell: We’re implementing a new position, a Client Relations Manager, and I’ll wear that hat as well. We just find that it helps to have someone outside the project check



Bridgestone’s Peterson: You have to hire the right person. It begins at the initial interview. You can’t just put somebody in that role and say you’re a customer service manager. This will be the first person your customer will see and first impressions are lasting. I know of a small company that has every employee take a personality test. If you didn’t fit certain criteria, you would not be considered for the position. Retail Maintenance’s Buhay: You have to make an ongoing investment in your employees. It can’t just be when you hire them. You have to continue to train them. It has to be ongoing process. Grace Daly, ShopTalk 360: I think it stems from leadership. It’s a trickle down effect. Ultimately, leaders create company cultures. Flourishing environments have happy employees and happy employees have positive interactions with customers. Egan Sign’s Brennan: People are going to spend money in the places they get service. I will say that I’m one of them: You want to walk in and have people who want to help you. Banks do that very well. They’re very adept at making sure they are customer-service driven. And when you have a bad experience, you don’t come back. ShopTalk’s Daly: No matter what the experience is – good or bad; true or untrue – social media has an instantaneous massive reach. Sargenti’s Hirsch: Social Media is forcing salespeople to think before they speak to their customers, which actually is a good thing. Tuesday Morning’s Grieser: We share the passion for finding the incredible deal with our customers. Our buyers work hard to find


BUSY DAYS AHEAD products our customers will love at great prices. Customers pay close attention to our ads and social media to seeking deals on gotta-have and too good to pass up products. We focuses on making our customers feel excited, confident, and connected. Sargenti’s Cynthia: Customers want the experience, but they want the service, too. We are seeing a lot of redesigns happening. Some are completely changing the look of their stores in order to get that customer to return. American Signature’s Gross: As a furniture company, we know homes and families grow, which means our customers are constantly evolving. We carry designer looks at low prices, and we allow customers to create their own style to ensure whatever

Bridgestone’s Peterson: I agree. The customer experience is more important than the service. So, the challenge for us is to provide an inviting space for you to wait for your car to be serviced. Today’s customer is looking for more in a short amount of time. Besides beautiful interiors with comfy seating, they want WIFI, satellite TV, a place to work and surf the web. Over the past two years, we built lab stores in several markets across the U.S. to find out what the customer is looking for. It all began with one store in the Chicago area. We took what we learned from this store to the next and so forth. The Beam Team’s Armstrong: On the construction side, we’re seeing a lot of companies having a hard time finding workers. It’s hard to find a young person who wants to be a master plumber. They really don’t know the opportunities that are out there. Spence Diamond’s Gallant: From our perspective, the two biggest trends we talk about most days is going paperless. I think the LED lighting thing came out years ago and everybody’s sort of there. Now it’s going paperless. We have three stores in the U.S. that are totally paperless. Another big conversation is how to appeal to Millennials. They are the ones with the money. They are doing the shopping, and it’s a little different from past generations. ACT’s Strapko: We’re seeing lots of requests for LED. It’s becoming more popular. A lot of that is coming around. It unfortunately can add an expense to the fixtures, but when you have to list the UL, that’s where we’re at.

room they’re furnishing is one that reflects their personality. In our stores, customers can be eclectic, urban, rustic. We have modern and traditional collections with pieces that can be bought as a set or individually so they can create a stylish look that’s entirely unique to them. Rogers Electric’s Hinson: Most of the trends we are seeing on the electrical and lighting side involve a personalization aspect that creates an excitement for the buyer. For example in store digital displays give the customer a touch, see, feel interaction with products that they can’t necessarily get through on line shopping. Self-serve kiosks are becoming more and more common as people are getting comfortable with how to utilize them for a more efficient shopping experience. LED lighting is another trending item that retailers are turning to for creating an aesthetic environment that keeps shoppers coming back. Continental Realty’s Marsh: In the retail industry we are seeing more office sharing and service type business which is really helping the retail market right now.


Fulcrum Construction’s Hoople: We’ve been using Facetime to get real-time feedback. So if there is a question on the plans or what the project manager wants, we Facetime with them. Crestpoint’s Brandon: A major trend and conversation in our office, and in the hospitality industry, is Airbnb. It is a major disruptor for us. At almost every conference I attend, the talk is on service. How do we service that guest? Airbnb doesn’t have to play on the same field. They’re not regulated by the brand. Second would be supply. Look how many hotels are being built. If you look at the Cincinnati and Columbus (Ohio) market right now, it’s supply. Everyone is building and developing right now. It’s time to get in, because eventually we’ll hit a downslide. So, they’re either trying to acquire or develop. Ulta’s Kozar: The trend we’re seeing is giving the customer the best experience when they walk into your store. Digitally, they are connected. They have their phone out. They are looking for trending products and a great guest experience. CCR




Opening Night dinner at Garibaldi Welcome to Savannah Garibaldi hosts opening night dinner


aribaldi Cafe, the local restaurant favorite comfortably located in historic downtown Savannah, served as the perfect host for the first night of this year’s Women in Commercial Construction & Facilities Retreat, Aug. 3-6, at The Andaz Hotel. Defined by its simple elegance, the restaurant is one of the “must-try” stops for visitors to America’s favorite haunted city. The opening night’s Italian fare was part of a weekend of networking, roundtable discussions and one-on-one meetings, sponsored by Commercial Construction & Renovation magazine.

Old Town Trolley Tours of Savannah Riding the rails

Trolley tour showcases the streets of Savannah


he grand mansions. Victorian architecture. Cobblestone streets and riverfront cafés. The natural beauty of Savannah was on display for attendees of this year’s Women in Commercial Construction & Facilities Retreat, thanks to the Old Town Trolley Tours company. Right before they jumped into the Retreat’s roundtable discussions, attendees boarded a trolley and took in a personal tour of the haunted city.



Day 1 Lunch Moon River Brewing Company

Did you hear that?

Haunted saloon plays host to Retreat lunch


h, it’s haunted. Nobody is allowed upstairs at the Moon River Brewing Company. Why? You’ll have to ask management. What else would you expect from a city known for its ghost tales? If you must know, Moon River is housed in one of the oldest, most historic and genuinely haunted buildings in Savannah – the place where the last guest in 1864 checked out right before the arrival of General Tecumseh Sherman during the War Between the States. Attendees of the Women in Commercial Construction & Facilities Retreat braved it for lunch. As Commercial Construction & Renovation went to press, no attendees admitted to seeing a, you know...

Dinner at Vics on the River

Vics on the River

Historic building hosts final night dinner


uring the War Between the States, General Tecumseh Sherman’s lesser officers used the building that Vics on the River occupies as empty offices for housing and planning space. The main dining room showcases a map that was hand-drawn by Union soldiers detailing Sherman’s march from Tennessee through Georgia. How’s that for a dinner spot? The historic venue played host to the final night of the Women in Commercial Construction & Facilities Retreat in Savannah.


Get to know me

One-on-one meetings help personalize the networking experience


fter several days of networking, industry discussions and a search for ghosts, attendees of the Women in Commercial Construction & Facilities Retreat settled into the vaunted one-on-one meetings, where end users and vendors can talk shop and pursue leads. The highly anticipated discussions helped bring home the three-day event’s networking session.




So Close Yet So Far Away


bait shop on the side of a Delaware beach highway overlooking a scenic salt pond. That’s what many may have seen driving by. But not Scott Kammerer of SoDel Concepts, a multifaceted, award winning hospitality group with ten restaurants in Coastal Delaware. Kammerer saw the perfect spot for a modest seafood restaurant. With a theme that complimented the humble building, Bluecoast Seafood Grill and Raw Bar has (for the last 15 years) and continues to thrive.

Paying homage to the flagship Bethany Beach eatery, SoDel Concepts opened a second location this year, just nine miles up the road in the next coastal town. Why so close? Ask any local or visitor and you’ll get the same answer. Driving during the summer season from Rehoboth Beach to Bethany Beach or vice versa, is simply not done - maybe even considered gauche. A sister location offered even more to another distinct and sophisticated market. The largest project ever embarked on by SoDel Concepts, Kammerer collaborated with a number of local businesses and business professionals including architect Keith Fisher and his design team. “We took a pad site on the highway and molded it into a customized destination,” said Keith Fisher, Fisher Architecture. “People driving



down the road may be going as fast as 55mph but when they see the structure, it will catch their attention. It is an outdoor environment with garden walls and greenery with maximum exposure on the highway.” “When the Rehoboth location was first brought to my attention, I really thought it would be the perfect fit for our company,” said Scott Kammerer, SoDel Concepts, owner. “It is literally the gateway into town, but it is also surrounded by older Rehoboth communities that have a long and rich history. Being on the highway and having an abundance of parking makes things easy for our visitors, but we are also perfectly positioned to serve the many year round residents that surround us, and are easily accessible to people who live in town.” “This was a captivating project from the very beginning, said Keith Fisher, Fisher Architecture. “We had the opportunity to not only help SoDel Concepts expand its footprint in the Delaware beach community, but also be innovative and imaginary with the design to create an upmarket destination restaurant for visitors and locals to experience year-round.” A lot of time, creativity and thought went into creating the right ambience in the space. The idea was to generate a “wow factor” upon entering. From the outside, the building has a humble beach cottage look but when one walks through the doors, the elements of design are unforeseen and astonishing. Like the “library” dining room, designed to accommodate larger parties with a community table and bookshelves filled with an extensive cookbook collection. Very unexpected. An expectation the design team and builders met impeccably was an aggressive timeline. From design to certificate of occupancy the project took crews nine months to complete - and just in time for the busy summer season. “Think modern fish house - hip and sophisticated,” added Kammerer. “The finished product is stunning and truly speaks for itself.”




Facility maintenance firms take center stage in survey


ou want the industry’s leading facility maintenance providers; we’ve got them. Our Facility Maintenance report identifies some of the industry leaders. The annual listing provides you with the contact information and contact person at each of the reporting firms in the areas of retail, restaurant, hospitality & other commercial sectors. If you want to be a part of next year’s list, email publisher David Corson at davidc@ccr-mag.com. For a digital version, visit us online at www.ccr-mag.com. AA Sign & Lighting Maintenance

Doug Head, Executive Vice President 700 Parker Square, Suite 205 Denton, TX 75028 (469) 322-1900 www.aasignlighting.com Year Established: N/A No. of employees: N/A Services Provided: Lighting/Re-lamping, Signage Specialize In: Big-box/department, Casinos, Medical, Shopping Centers, Hotels, Restaurants Leading Clients: Tailored Brands, First Republic Bank, Charlotte Russe

Advance Sign Group

Andy, Wasserstrom, VP Sales & Marketing 5150 Walcutt Ct Columbus, OH 43228 (614) 429-2111 www.advancesigngroup.com andyw@advancesigngroup.com Year Established: 1994 No. of employees: 151 Services Provided: Signage Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, LED retrofits Leading Clients: N/A

Alison Service Company

Michael Bandas, Owner P.O. Box 402992 Hesperia, CA 92340 (888) 314-6230 www.alisonserviceco.com • servicerequest@alisonserviceco.com Year Established: 1980 No. of employees: 20 Services Provided: Electrical, Floor Care, Janitorial, Landscaping, Lighting/Re-lamping, Painting, Windows, Parking lot, Pest Control, Plumbing, Signage, Equipment, Waste Disposal, Other Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Federal Leading Clients: N/A


All American Facility Maintenance Bryan Hutchings, National Director of Business Development 329 Griffin Rd Fort Lauderdale, FL 33312 (954) 322-9909 • Fax: (954) 322-9908 www.aafmusa.com • b.hutchings@allamericanfacilities.com Year Established: 1997 No. of employees: 125 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Consulting, Lighting/Re-lamping, Painting, Windows, Parking lot, Pest Control, Plumbing, Roofing, Signage, Equipment Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, Federal Leading Clients: N/A

Amazing Pest Control Grace Nappi, National Business Development Manager pest control 105 Main St, 3rd Floor Hackensack, NJ 07601 (877) 922-2336 • Fax: (201) 336-9091 www.amazingpestcontrol.com • gnappi@amazingpestcontrol.com Year Established: 2001 No. of employees: 22 Services Provided: Pest Control Specialize In: Big-box/department, Drug stores, Specialty stores, Shopping Centers, Hotels, Restaurants Leading Clients: N/A

Ambius Kelly Walowski, Global Account Development 2050 Clearwater Dr Des Plaines, IL 60018 (860) 637-0533 • Fax: (847) 257-4430 www.ambius.com • kelly.walowski@ambius.com Year Established: 1963 No. of employees: 2,500 Services Provided: Landscaping Specialize In: Commercial Properties Leading Clients: N/A


ASSA ABLOY Val Valenzuela, Manager National Accounts 110 Sargent Dr New Haven, CT 06511 (951) 212-0771 www.assabloy.com • valerie.valenzuela@assabloy.com Year Established: 1994 No. of employees: N/A Services Provided: Doors, Hardware, Security Solutions Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, Federal Leading Clients: N/A

The Beam Team Michael Hollingsworth, Business Unit Director 1350 Bluegrass Lakes Pkwy Alpharetta, GA 30004 (727) 224-8953 www.thebeamteam.com michaelhollingsworth@thebeamteam.com Year Established: 2002 No. of employees: 500 Services Provided: Pallet racking , maintenance Specialize In: Big-box/department, Groceries, Specialty stores, Warehouses Leading Clients: Home Depot

BirdBuffer Tim Smith, National Sales Manager 1420 80th St SW, # D Everett, WA 98203 (425) 697-4274 • Fax: (425) 776-5129 www.birdbuffer.com • tim@birdbuffer.com Year Established: 2009 No. of employees: 15 Services Provided: Pest Control Specialize In: Big-box/department, Groceries, Resorts, Casinos, Medical, Shopping Centers, Hotels, Restaurants, Education, Federal Leading Clients: PGEE, Del Monte, Costco, Albertsons, Safeway

Boss Facility Services, Inc. Keith Keingstein, President 1 Roebling Ct Ronkonkoma, NY 11779 (631) 361-7430 www.bossfacilityservices.com • keith@bossfacilityservices.com Year Established: 2001 No. of employees: 60 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Consulting, Lighting/Re-lamping, Painting, Windows, Pest Control, Plumbing, Signage, Equipment Specialize In: Big-box/department, Drug stores, Specialty stores, Shopping Centers, Restaurants, Education, Other Leading Clients: N/A

BrandPoint Services, Inc. Dave Knoche, VP of Sales 820 Adams Ave, Suite 130 Trooper, PA 19403 (800) 805-4342 • Fax: (484) 392-7520 www.brandpointservices.com • dknoche@brandpointservices.com Year Established: 2002 No. of employees: 24 Services Provided: Electrical, Floor Care, HVAC, Consulting, Painting, Plumbing, Equipment Specialize In: Big-box/department, Groceries, Drug stores, Medical, Specialty stores, Hotels, Restaurants, Banking & financial services Leading Clients: N/A

Chain Store Maintenance John Catanese, Vice President 81 Union St Attleboro, MA 02703 (800) 888-1675 • Fax: (508) 222-8025 www.chainstore.com • john@chainstore.com Year Established: 1991 No. of employees: 45 Services Provided: Electrical, Floor Care, Painting, Pest Control, Plumbing, Roofing, Signage Specialize In: Big-box/department, Drug stores, Specialty stores, Hotels, Restaurants Leading Clients: Rite Aid, Ruby Tuesdays, Bed, Bath & Beyond

Cornell Storefront Systems Christopher Slocum, Founder & Chief Customer Officer 140 Maffet St Wilkes-Barre, PA 18705 (800) 882-6773 • Fax: (800) 882-6772 www.cornellstorefronts.com • cslocum@cornellstorefronts.com Year Established: 1991 No. of employees: 60 Services Provided: Overhead & Passage Doors Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants Leading Clients: Walmart, Home depot, Pep Boys, Apple

DENTCO Teresa Phelps, National Sales Director 1161 E Clark Rd DeWitt, MI 48820 (800) 993-3689 www.dentco.com • sales@dentco.com Year Established: 1977 No. of employees: 150 Services Provided: Landscaping, Parking lot, Snow removal Specialize In: Big-box/department, Groceries, Drug stores, Specialty stores, Restaurants, Distribution centers Leading Clients: N/A




FACILITY MAINTENANCE Discount Waste, Inc. Nick Smith, Director of Business Development 3595 Engineering Drive Norcross, GA 30092 (770) 772-9099 • Fax: (678) 722-8804 www.discountwaste.com • nsmith@discountwaste.com Year Established: 1999 No. of employees: 645 Services Provided: Equipment, Waste Disposal Specialize In: Big-box/department, Shopping Centers, Hotels, Restaurants Leading Clients: N/A

DWM Construction & Renovation Bennett Van Wert, National Sales Manager 2 Northway Ln Latham, NY 12110 (888) 396-9111 • Fax: (518) 782-9351 www.dwminc.com • bvanwert@dwminc.com Year Established: 1997 No. of employees: 66 Services Provided: Electrical, Floor Care, HVAC, Lighting/Relamping, Painting, Windows, Pest Control, Plumbing, Roofing Specialize In: Big-box/department, Groceries, Medical, Specialty stores, Restaurants, Education Leading Clients: N/A

Egan Sign Marilyn Brennan, Business Development and Account Manager 1100 Berkshire Blvd, # 200 Wyomissing, PA 19610 (610) 816-7608 • Fax: (610) 478-1332 www.egansign.com • sales@egansign.com Year Established: 1988 No. of employees: 30 Services Provided: Signage Specialize In: Big-box/department, Groceries, Drug stores, Medical, Specialty stores, Hotels, Restaurants, Leading Clients: N/A

EMCOR Building Services Andrew Swanson, Senior Vice President 3100 Woodcreek Dr Downers Grove, IL 60515 (866) 890-7794 www.emcorgroup.com • emcor_info@emcor.net Year Established: 1994 No. of employees: 10,000+ Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Lighting/Re-lamping, Painting, Windows, Parking lot, Plumbing, Signage, Equipment, Handyman Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, Federal, Manufacturing, Commercial office space Leading Clients: US Bank, U.S. Postal Service, NASA, Express Scripts, Cummins, Goodyear


EMG Blake Brosa, Sr. Vice President, Sales 17200 N. Perimeter Rd. Scottsdale, AZ 85255 480-777-1800 www.emgcorp.com • bbrosa@emgcorp.com Year Established: 1986 No. of employees: 516 Services Provided: Condition Assessment and Project Management of all of these Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Medical, Specialty stores, Shopping Centers, Hotels, Education, Federal Leading Clients: N/A

Facilities Excellence

David C Fanning, President 113B Commerce Park Dr Westerville, OH 43082 (800) 354-2602 www.facilitiesexcellence.com • dfanning@facilitiesexcellence.com Year Established: 2009 No. of employees: 15 Services Provided: Electrical, HVAC, Janitorial, Landscaping, Consulting, Lighting/Re-lamping, Painting, Windows, Parking lot, Pest Control, Plumbing, Roofing, Signage, Equipment Specialize In: Specialty stores, Hotels, Restaurants Leading Clients: N/A


Laura Standafer, Marketing Director 200 E Campus View Blvd, Suite 301 Columbus, OH 43235 (800) 896-9000 • Fax: (614) 318-1701 www.facilitysource.com • lstandafer@facilitysource.com Year Established: 2005 No. of employees: 500+ Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Consulting, Lighting/Re-lamping, Painting, Windows, Parking lot, Pest Control, Plumbing, Roofing, Signage, Equipment Specialize In: Big-box/department, Groceries, Drug stores, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education Leading Clients: L Brands, Dollar General, Home Depot, T-Mobile, Fedex office and many others

Fairmont Sign Company

Dan Papais, Senior Sales ExecutiveNational Accounts/Engineer 850 S Guild Ave Lodi, CA 95242 (313) 269-3708 • Fax: (209) 365-1239 www.fairmontsign.com • dpapais@fairmontsign.com Year Established: 1974 No. of employees: 100 Services Provided: Equipment Specialize In: Big-box/department, Drug stores, Resorts, Casinos, Medical, Specialty stores, Hotels, Restaurants Leading Clients: Denny’s restaurants, NAPA Auto Parts, Valvoline Instant Oil Changers, Chrysler, Goodyear Tire & Rubber Company, GM, GUESS Apparel Stores, Harley-Davidson Motor Company, Aldi Grocery Stores, savers/ Value Village/ Village des Valeurs Stores, H & M, Quick Quack Car Wash


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FACILITY MAINTENANCE Federal Heath Shane Sommer, National Sales Manager 1128 Beville Rd, Suite E Daytona Beach, FL 32114 (877) 231-6026 • Fax: (407) 672-0678 www.federalheath.com/maintenance • ssommer@federalheath.com Year Established: 1901 No. of employees: 650 Services Provided: Signage Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants Leading Clients: Texas Roadhouse, Office Depot/Max, The Cheesecake Factory, Target

Fi Companies Ed Lawler, National Account Manager 3150 Bordentown Ave Old Bridge, NJ 08857 (732) 343-3396 • Fax: (732) 727-1881 www.ficompanies.com • elawler@ficompanies.com Year Established: 33 No. of employees: 100+ Services Provided: Electrical, Floor Care, HVAC, Lighting/Relamping, Painting, Windows, Parking lot, Plumbing, Roofing, Signage, Based on projects only, not reactive Specialize In: Big-box/department, Groceries, Drug stores, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, Federal Leading Clients: Ikea, The Home Depot, Fed Ex

GGS Partners, LLC

P.O. Box 2857 Cherry Hill, NJ 08034 Neil A. Sperling/Managing Partner 888-429-1612 • FAX 856-424-5386 neils@ggspartners.com • www.ggspartners.com Year Established: 2004 No. of employees: 5 Number of clients under contract: 15+ Services Provided: Electrical, Floor Care, HVAC, Janitorial, Lighting/ Relamping, Painting, Windows, Pest Control, Plumbing, Signage, Locks Specialize In: Specialty Stores, Restaurants Leading Clients: N/A

Glab Maintenance Services

Tim Olson, Client Manager 130 E Walnut St, Suite 415 Green Bay, WI 54301 (800) 899-3397 ext. 118 • Fax: (800) 899-3465 www.overviewfacility.com • tpo@glab.us Year Established: 2001 No. of employees: N/A Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Consulting, Lighting/Re-lamping, Painting, Windows, Parking lot, Pest Control, Plumbing, Roofing, Signage, Equipment, Waste Disposal Specialize In: Big-box/department, Groceries, Drug stores, Specialty stores, Shopping Centers, Restaurants, Transportation Leading Clients: N/A


Global Facility Management & Construction, Inc. Sean Blank, President 525 Broadhollow Rd, Suite 100 Melville, NY 11747 (631) 617-6500 • Fax: (631) 813-2812 www.gfm247.com • sales@gfm247.com Year Established: 2004 No. of employees: 220 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Consulting, Lighting/Re-lamping, Painting, Windows, Parking lot, Plumbing, Roofing, Signage, Construction, Remediation Specialize In: Big-box/department, Drug stores, Medical, Specialty stores, Hotels, Restaurants, Education Leading Clients: N/A

Incenergy Barry McConachie, CEO 12012 Technology Blvd, # 101 Austin, TX 78727 (512) 327-2020 www.incenergy.com • barrym@incenergy.com Year Established: 2009 No. of employees: 15 Services Provided: HVAC, Consulting, Lighting/Re-lamping, Energy management Specialize In: Big-box/department, Medical, Restaurants, Education Leading Clients: Baker Hughes, GE, ThyssenKrupp, Atlas Copco, Flextronics, Sun and Ski Sports, Venterra Property Management

Icon Kevin Hughes, SVP Sales & Marketing 1701 Golf Rd, 1-900 Rolling Meadows, IL 60008 (847) 364-2250 • Fax: (847) 364-1517 www.iconid.com • iconic@iconid.com Year Established: 1931 No. of employees: 400 Services Provided: Lighting/Re-lamping, Signage Specialize In: Big-box/department, Groceries, Drug stores, Medical, Restaurants, Leading Clients: Leading national clients under non-disclosure agreements

IdentiCom Sign Solutions John DiNunzio, President 24657 Halsted Rd Farmington Hills, MI 48335 (248) 344-9590 • Fax: (249) 946-4198 www.identicomsigns.com • maintenance@identicomsign.com Year Established: 2009 No. of employees: 20 Services Provided: Lighting/Re-lamping, Painting, Signage Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education Leading Clients: N/A


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FACILITY MAINTENANCE Impact Service Group Richard Wetchler, President 871 Ethan Allen Hwy Ridgefield, CT 06877 (800) 719-1994 • Fax: (203) 431-8448 www.impactservicegroup.com rwetchler@impactservicegroup.com Year Established: 2002 No. of employees: 25+ Services Provided: HVAC, Consulting Specialize In: Specialty stores Leading Clients: Regis Corp, Brooks Brothers, National Vision, Vision Works

InstaKey Security Systems Cita Doyle, Director of Sales & Marketing 7456 W 5th Ave Lakewood, CO 80226 (303) 791-9999 • Fax: (303) 761-6359 www.instakey.com • cdoyle@instakey.com Year Established: 1985 No. of employees: 33 Services Provided: Lock & Key Program Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, Federal Leading Clients: Southeastern Grocers, Dollar General, Family Dollar, Louis Vuitton, Cabelas, T-Mobile, Under Armour, Gamestop, Sprint, Sprouts Markets

JLG Industries Jennifer Stiansen, Director of Marketing 1 JLG Dr McConnellsburg, PA 17233 (877) JLG-LIFT www.jlg.com • www.jlg.com/en/about-jlg/contact-us.com Year Established: 1969 No. of employees: 4,000 Services Provided: N/A Specialize In: General Construction Leading Clients: N/A

Knott Mechanical Missy Schwartz, Sales 338 Clubhouse Rd Hunt Valley, MD 21031 (410) 561-2000 • Fax: (410) 561-2003 www.knottmechanical.com • mschwartz@knottmechanical.com Year Established: 1971 No. of employees: 100 Services Provided: HVAC, Plumbing Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, Federal Leading Clients: N/A


Legacy FMS Matthew Perry, National Account Executive 5004 Veterans Memorial Hwy Holbrook, NY 11741 (631) 491-7070 www.legacyfms.com • mperry@legacyfms.com Year Established: 2013 No. of employees: 62 Services Provided: Electrical, Floor Care, Janitorial, Landscaping, Consulting, Lighting/Re-lamping, Painting, Windows, Parking lot, Pest Control, Plumbing, Roofing, Signage, Laminate Repairs Specialize In: Big-box/department, Drug stores, Medical, Specialty stores, Restaurants, Education, Federal Leading Clients: Walmart, H & M, Belk

MainSource Roof Management Jeff Ansel, Business Development P.O. Box 45718 Atlanta, GA 30370 (770) 500-9681 • Fax: (404) 965-9369 www.mainsourcemgt.com • jeffa@mainsourcemgt.com Year Established: 2005 No. of employees: 11 Services Provided: Roofing Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education Leading Clients: Lowe’s, Target, O’Reilly’s

Marsden West Peter Ziebron, Business Development Manager 3620 E Roeser Rd Phoenix, AZ 85040 (602) 315-7482 www.marsdenwest.com • pziebron@marsden.com Year Established: 1952 No. of employees: 500 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Consulting, Plumbing, Equipment, Security Construction Clean Specialize In: Resorts, Casinos, Medical, Shopping Centers, Hotels, Restaurants, Education, Federal, Office Leading Clients: SYSCO, Wells Fargo

MDF Painting and Power Washing, LLC Mark DeFrancesco, Owner 500 W Putnam Ave, # 400a Greenwich, CT 06830 (203) 542-9547 • Fax: (203) 823-4439 www.mdfpainting.com • jen@mdfpainting.com Year Established: 22 No. of employees: 30 Services Provided: Painting, Power Washing Specialize In: Groceries, Drug stores, Resorts, Casinos, Shopping Centers, Hotels, Restaurants, Education, Federal, Universities Leading Clients: N/A


National Pavement

Q1 Facility Services

Bob Vacsulka, VP of National Accounts 3081 US Hwy 11 Dekalb Junction, NY 13630 (315) 287-4400 • Fax: (315) 287-4402 www.nationalpavement.com bob.vacsulka@nationalpavement.com Year Established: 1994 No. of employees: 50 Services Provided: Parking lot Specialize In: Big-box/department, Drug stores, Shopping Centers, Restaurants, REIT’s Leading Clients: Walmart, Rite Aid, Dollar General

Donald Geddis, Owner 8858 Clay St Montville, OH 44064 (440) 321-2971 www.q1fs.com • info@q1fs.com Year Established: 2008 No. of employees: N/A Services Provided: Electrical, HVAC, Consulting, Lighting/Re-lamping, Painting, Parking lot, Pest Control, Plumbing, Roofing, Signage Specialize In: Big-box/department, Groceries, Shopping Centers, Restaurants Leading Clients: Kroger, Bench Mark Group, GFS, Glazer

Paint Folks

Kelli Buhay, Director of Business Development 1995 Swarthmore Ave, Suite # 2 Lakewood, NJ 08701 (609) 891-9954 • Fax: (609) 978-9824 www.retailmsc.com • kelli@retailmsc.com Year Established: 14 No. of employees: 55 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Lighting/Re-lamping, Painting, Windows, Parking lot, Plumbing, Roofing, Waste Disposal Specialize In: Big-box/department, Groceries, Drug stores, Specialty stores, Shopping Centers, Restaurants, Education Leading Clients: Samsung, American Signature Furniture, Foot Locker, Sally Beauty, Stage Stores, Rite Aid

Brian Foster, Vice President 105 Main St, 3rd Floor Hackensack, NJ 07601 (888) 888-7870 • Fax: (201) 336-9180 www.paintfolks.com • bfoster@paintfolks.com Year Established: 2011 No. of employees: 35 Services Provided: Painting Specialize In: Big-box/department, Groceries, Drug stores, Specialty stores, Shopping Centers, Hotels, Restaurants Leading Clients: Kohl’s, Staples, Longhorn, Red Lobster, Mattress Firm

Philadelphia Sign Nate Doney, National Sales Executive 707 W Spring Garden St Palmyra, NJ 08065 (856) 829-1460 • Fax: (856) 829-8549 www.philadelphiasign.com • ndoney@philadelphiasign.com Year Established: 1911 No. of employees: 400 Services Provided: Lighting/Re-lamping, Parking lot, Signage Specialize In: Big-box/department, Groceries, Drug stores, Medical, Shopping Centers, Hotels, Restaurants, Financial, Automotive Leading Clients: PNC Bank, Allstate Insurance, Subaru, Regions Bank

Pioneer Properties, LLC Mike Bosslett, Director of Sales & Marketing 350 W Passaic St Rochelle Park, NJ 07662 (201) 655-6060 • Fax: (201) 655-7367 www.pioneerproperties.com • mike@pioneerpropertiesinc.com Year Established: 1996 No. of employees: 15 Services Provided: Electrical, Floor Care, HVAC, Lighting/Relamping, Painting, Parking lot, Plumbing, Roofing, Signage Specialize In: Big-box/department, Medical, Specialty stores, Restaurants, Self Storage Facilities Leading Clients: N/A

Retail Maintenance Specialists & Construction

Rockerz Inc Robert Smith, Director Business/National Acct 100 Commonwealth Dr Warrendale, PA 15086 (724) 612-6520 Fax: (724) 935-4948 www.rockerzinc.com rsmith@rockerzinc.com Year Established: 2004 No. of employees: 30 Services Provided: Floor Care, Reburnish Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, Federal Leading Clients: HFT(Harbor Freight Tools), Foot Locker, Inc., GABES

Rogers Electric Amanda Hinson, Marketing Manager 2050 Marconi Dr, Suite 100 Alpharetta, GA 30005 (770) 772-7920 • Fax: (866) 597-9161 www.rogersservices.com • ahinson@lrogerselectric.com Year Established: 1983 No. of employees: 1200 Services Provided: Electrical, HVAC, Lighting/Re-lamping, Plumbing Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education Leading Clients: Home Depot, Best Buy, Walmart, Target, Chick Fil A, Starbucks, CBRE, JLL




FACILITY MAINTENANCE RSM Maintenance Wayne Knaub, SVP Sales & Marketing 461 From Rd Paramus, NJ 07652 (888) 776-6775 www.rsm365.com • wknaub@rsm365.com Year Established: 1998, No. of employees: 132 Services Provided: Electrical, HVAC, Landscaping, Consulting, Lighting/Re-lamping, Painting, Parking lot, Pest Control, Plumbing, Signage, Snow, Locksmith, Doors Specialize In: Big-box/department, Groceries, Drug stores, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants Leading Clients: Gap, Sephora, Trader Joes

SERVPRO of Annapolis Brian DiMarzo, Commercial Marketing Rep 1446 Ritchie Highway Arnold, MD 21012 Cell: 443-842-2145 • Office: 410-647-8181 www.servproannapolis.com • sales2@servproannapolis.com Year Established: 42, No. of employees: 22 Services Provided: HVAC, Janitorial, Painting, Roofing, Equipment, Other, Restoration: Emergency Water Mitigation, Smoke/Fire Cleanup, Mold Remediation, Catastrophic Storm Response, Content Restoration, Document Drying, Reconstruction. Cleaning: Biohazard and Crime Scene Cleaning, Carpet and Upholstery Cleaning, Deodorization, SERVPRO also provides drying equipments such as Dehumidifier, Fans, and Air Scrubbers. Specialize In: Big-box/department, Specialty stores, Groceries, Shopping centers, Drug stores, Hotels, Resorts, Restaurants, Casinos, Education, Medical, Federal, Other: Apartment Buildings, Office Buildings Leading Clients: AllState Insurance Company, Chipotle Mexican Grill, P.F. Changs China Bistro, State Farm Insurance, Liberty Mutual, Toyota Motor Sales, Advance Auto Parts, US Bank

Sound Management Group Roy Bocchieri 130 E Grove St Lombard, IL 60148 (630) 995-2812 www.soundmanagementgroup.com royb@soundmanagementgroup.com Year Established: 40, No. of employees: 10 Services Provided: Architectural Acoustical Solutions Specialize In: N/A Leading Clients: McDonalds, CDW, Johnson and Johnson, University of Chicago, Northwestern University Hospitals, L-Brands( Victoria Secret)

Sto Corp. Brock Osborn, Strategic Accounts Manager 3800 Camp Creek Pkwy Atlanta, GA 30331 (877) 712-6284 www.stocorp.com • bosborn@stocorp.com Year Established: 1979, No. of employees: N/A Services Provided: Painting, EIFS Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, Federal Leading Clients: Lowe’s, Marriott International, Target


Store Techs, LLC Allison Brown, Business Administrator P.O. Box 402992 Hesperia, CA 92340 (760) 956-5928 www.storetechsllc.com • storetechsllc@gmail.com Year Established: 2014, No. of employees: 5 Services Provided: Electrical, Floor Care, HVAC, Janitorial, Landscaping, Lighting/Re-lamping, Painting, Windows, Parking lot, Pest Control, Plumbing, Roofing, Signage, Equipment, Waste Disposal, General Contracting, Fabrication, Assembly, Preventative Maintenance, Programs, Power washing, and More Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants Leading Clients: N/A

The McIntosh Group Karen MacCannell, Senior Associate, Director of Business Development 1850 S Boulder Ave Tulsa, OK 74119 (918) 585-8555 • Fax: (918) 583-7282 www.mcintoshtransforms.com karenm@mcintoshtransforms.com Year Established: 1998, No. of employees: 25 Services Provided: Architecture and ADA Accessibility Consulting Specialize In: Big-box/department, Drug stores, Resorts, Specialty stores, Shopping Centers, Hotels, Restaurants Leading Clients: Atrium Hospitality, Massage Envy, Wendy’s, Pizza Hut, Marco’s Pizza, Citi Bank

Veterans Worldwide Maintenance

Phil Chiellini, Regional Business Development Manager 105 Main St, 3rd Floor Hackensack, NJ 07601 (800) 235-4393 • Fax: (201) 336-9091 www.veteransmaintenance.com • pchiellini@vpssinc.com Year Established: 1998, No. of employees: 60 Services Provided: Electrical, Floor Care, Lighting/Re-lamping, Painting, Parking lot, Plumbing, Handyman Svcs. Specialize In: Big-box/department, Groceries, Drug stores, Casinos, Specialty stores, Shopping Centers, Hotels, Restaurants, All Retail Stores Leading Clients: N/A

WaterSignal, LLC

Aaron Beasley, Vice President of Sales 510 Staghorn Ct Alpharetta, GA 30004 (844) 232-6100 ext. 240 www.watersignal.com • save@watersignal.com Year Established: 2009, No. of employees: 16 Services Provided: Consulting, Equipment, Water monitoring, Leak detection Specialize In: Big-box/department, Groceries, Drug stores, Resorts, Casinos, Medical, Specialty stores, Shopping Centers, Hotels, Restaurants, Education, WaterSignal can non-invasively attach to most water meters Leading Clients: Emory University, Transwestern, CAT, Cousins, Fulton County Schools, JLL, Georgia Power, Columbia Property Trust



service@nationalpavement.com CIRCLE NO. 34



Survey shines on leading HVAC/Energy Controls firms


f you’re looking for the leading HVAC/energy control firms in the retail, restaurant and hospitality sectors, we have you covered. The industry’s leading brands are featured in our annual listing. Our exclusive report provides the contact information and contact person for each of the reporting companies. If your company was not on the list, contact publisher David Corson at davidc@ccr-mag.com. For a digital version, visit us online at www.ccr-mag.com. ADEY Tom Tonkins, Business Development Director P.O. Box 38664 Pittsburgh, PA 15238 (412) 406-8292 www.adeyusa.com • tom.tonkins@adey.com Materials: Magnetic Filters

Aeroseal LLC Vicki Auditore, Manager 7989 S Suburban Rd Centerville, OH 45458 (877) 959-4496 www.aeroseal.com • info@aeroseal.com Materials: Ductwork/Accessories

Airboxlab Jacques Touillon, CEO 479 Jessie St San Francisco, CA 94103 (646) 250-0995 www.foobot.io • jacques@foobot.io Materials: Controls/Monitoring

Airius LLC Christian Avedon, Director, Sales & Marketing 811 S Sherman St Longmont, CO 80501 (303) 772-2633 www.airiusfans.com • info@airiusfans.com Materials: Fans

Aquatherm North 825 W 600 N Lindon, UT 84042 (801) 805-6657 www.aquatherm.com • support@aquatherm.com Materials: Piping for all HVAC, domestic water and industrial applications


Architectural Grille

Anthony Giumenta, VP 42 Second Ave Brooklyn, NY 11215 (718) 832-1200 Fax: (718) 832-1390 www.archgrille.com • info@archgrille.com Materials: Registers and Grilles

Armstrong Fluid Technology

Steven Lane, Communication Manager 23 Bertrand Ave Toronto, Ontario • Canada M1L 2P3 (647) 795-0104 • Fax: (416) 759-9101 www.armstrongfluidtechnology.com slane@armstrongfluidtechnology.com Materials: Controls/Monitoring, Chillers, Pumps

Bacharach Inc

Shelli Cosmides, Mar/Com MGR 621 Hunt Valley Cir New Kensington, PA 15068 (724) 334-5000 www.mybacharach.com • help@mybacharach.com Materials: VAV Systems, Furnaces/Duct Furnaces, Controls/ Monitoring, Refrigeration Equipment, Chillers, Boilers

Bally Refrigerated Boxes, Inc. Michael Beachkofsky, Director of Marketing 135 Little Nine Rd Morehead City, NC 28557 (252) 242-2559 ext. 5885 • Fax: (252) 240-0384 www.ballyrefboxes.com • mbeachkofsky@ballyrefboxes.com Materials: Condensing Units, Refrigeration Equipment, Chillers, Walk-In Rfg & Frzr


Miranda Berner, Director of Marketing 111 Progress Ave New Castle, PA 98103 (724) 658-3551 www.berner.com • mberner@berner.com Materials: Air Curtains


Better Air North America Taly Dery, CEO 3801 Hollywood Blvd, Suite # 100A Hollywood, FL 33021 (917) 916-9249 www.betterairus.com • gm@betterairus.com Materials: Filters, Ductwork/Accessories

BIg Ass Fans Claire Sullivan, Sales Manager 2348 Innovation Drive Lexington, KY 40511 (800) BIG-FANS • Fax: (859) 233-0139 www.bigassfans.com • newconstruction@bigasssolutions.com Materials: Other: HVLS Fans

Boss Facility Services, Inc. Bob Keingstein 1 Roebling Ct. Ronkonkoma, NY 11779 631-361-7430 www.bossfacilityservices.com • bobk@bossfacilityservices.com Materials: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, Packaged Roof Top Units, Condensing Units, Heat Pumps, Filters, Ductwork/Accessories, Tank Water Heaters, Tankless Water Heaters

Calmac 3-00 Banta Place Fair Lawn, NJ 07410 (201) 797-1511 • Fax: (201) 797-1522 www.calmac.com • info@calmac.com Materials: N/A

Cambridge Engineering Randy Niederer, Marketing Director 760 Long Road Crossing Dr Chesterfield, MO 63005 (800) 473-4569 • Fax: (636) 449-0900 www.cambridge-eng.com • rniederer@cambridge-eng.com Materials: Packaged Roof Top Units, Controls/Monitoring, High Temperature space heating & ventilation

Carrier Bryan Mitchell, Communications Specialist 9701 Old Statesville Rd Charlotte, NC 28269 (800) 227-7437 www.carrier.com/commercial carriercommercialsystems@carrier.utc.com Materials: VAV Systems, Air Handlers, Packaged Roof Top Units, Controls/Monitoring, Heat Pumps, Refrigeration Equipment, Chillers, Geo Thermal Products

CertainTeed Corporation

20 Moores Rd. Malvern, PA 19355 Liz McCarty/CertainTeed Insulation Sr. Marketing Communications Mgr. Phone: 610-893-5964 www.certainteed.com/insulation • Export-HVAC@certainteed.com MATERIALS: Ductwork/Accessories

Chromalox, Inc. Rob Coburn, Director- Industrial Air and Component Heating 103 Gamma Dr Pittsburgh, PA 15238 (412) 967-3800 www.chromalox.com • cs@chromalox.com Materials: Controls/Monitoring, Electric Unit Heaters

Cleaver-Brooks Debbie Dryden, Thought Leadership & Public Relations Specialist 221 Law St Thomasville, GA 31792 (800) 250-5883 www.cleaverbrooks.com • info@cleaverbrooks.com Materials: Boilers

ClimaCool Corp Carol Marriott, Director of Product Management & Marketing 15 S Virginia Ave Oklahoma City, OK 73106 (405) 815-3000 • Fax: (405) 815-3052 www.climacoolcorp.com Materials: Packaged Roof Top Units, Chillers

Daikin Applied

Dane Henderson, Knowledge Management Specialist 13600 Industrial Park Blvd Plymouth, MN 55441 (800) 432-1342 www.daikinapplied.com • corporate@daikinapplied.com Materials: VAV Systems, Air Handlers, Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Heat Pumps, Filters, Ductwork/Accessories, Chillers, Geo Thermal Products

Danfoss Lisa Tryson, Director Corporate Communications & Public Relations 11655 Crossroads Cir Baltimore, MD 21220 (410) 513-1142 • Fax: (410) 931-8256 www.danfoss.us • lisatryson@danfoss.com Materials: Condensing Units, Controls/Monitoring, Refrigeration Equipment, Variable Frequency Drives, Compressors, Heat Exchangers, Thermostats, Pressure Independent Control Valves, Floor and Snow Melting Electrical Heating Systems, Control Valves




HVAC /ENERGY DuctSox Corp Andy Olson, Director of Marketing 9866 Kapp Peosta, IA 52068 (866) DUCTSOX www.ductsox.com • aolson@ritehite.com Materials: Ductwork/Accessories

Dynamic Air Quality Solutions Rob Goodfellow, VP Marketing P.O. Box 1258 Princeton, NJ 08542 (800) 578-7873 • Fax: (609) 924-8524 www.dynamicaqs.com • rgoodfellow@dynamicaqs.com Materials: Filters, 1AQ

Dyson Meridith Ewers, Marketing Manager 600 W Chicago Ave, Suite 275 Chicago, IL 60654 (888) 397-6622 • Fax: (312) 706-2258 www.dyson.com/forbusiness.com • design@dyson.com Materials: Air handlers, Hand Dryers

Enertech Global, LLC Mallory Fohne, Marketing Communications Coordinator 2506 S Elm St Greenville, IL 62246 (618) 664-9010 • Fax: (618) 690-3253 www.enertechgeo.com • mallory.fohne@enertechgeo.com Materials: Heat Pumps, Geo Thermal Products

enVerid Systems, Inc. Israel Biran, EVP Sales 102 2nd Ave Needham, MA 02494 (617) 612-4055 www.enverid.com • info@enverid.com Materials: HVAC Load Reduction(HLR) Technology


Charles Justice, VP Sales & Mktg. 312A Swanson Dr Lawrenceville, GA 30043 (502) 493-2210 • Fax: (502) 493-4002 www.fabricair.com • sales-us@fabric.com Materials: Ductwork/Accessories

GrayWolf Sensing Solutions

Cassandra Rivera, Marketing Admin 6 Research Dr Shelton, CT 06484 (203) 402-0477 • Fax: (203) 402-0478 www.graywolfsensing.com salesteam@graywolfsensing.com Materials: Controls/Monitoring


Impact Service Group Richard Wetchler, President 871 Ethan Allen Hwy Ridgefield, CT 06877 (800) 719-1994 • Fax: (203) 431-8448 www.impactservicegroup.com rwetchler@impactservicegroup.com Materials: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, Packaged Roof Top Units, Condensing Units, Heat Pumps

Innovative Dehumidifier Systems LLC Patricia Davis, Product Manager 6260 Ocean Highway W Ocean Isle Beach, NC 28469 (910) 579-3348 • Fax: (910) 579-4412 www.humidityhappens.com • patricia@innovativedehu.com Materials: Dehumidifiers

Johnson Controls

Ryan Nolan, Global Public Relations Program Manager, Johnson Controls, Building Technologies & Solutions 507 E. Michigan St. Milwaukee, WI 53202 (414) 524-6170 www.johnsoncontrols.com • ryna.p.nolan@jci.com Materials: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Heat Pumps, Refrigeration Equipment, Chillers, Geo Thermal Products

KMC Controls Tim Vogel, Marketing Manager 19476 Industrial Dr New Paris, IN 46553 (574) 831-5250 • Fax: (574) 831-5252 www.kmccontrols.com • tvogel@kmccontrols.com Materials: VAV Systems, Controls/Monitoring

Knauf Insulation Valerie Nadi, Senior Manager, Marketing & Corporate Communications One Knauf Dr Shelbyville, IN 46176 (317) 421-8511 www.knaufinsulation.us/en • valerie.nadi@knaufinsulation.com Materials: Air Handlers, Ductwork/Accessories, Insulation

Lennox Commercial Mike Walker, VP of Sales 2100 Lake Park Blvd. Richardson, TX 75080 (877) 726-0024 www.lennoxcommercial.com Materials: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Heat Pumps, Filters, Other: VRF



Commercial building energy costs are hitting the fan.

Over 20% of energy consumption in commercial buildings is HVAC supply and return fan usage – more than lighting in most buildings. Should air filtration be your next energy conservation measure?

How can the Dynamic V8® Air Cleaning System save you money? • We can cut fan energy in half • 2/3 less fan energy than MERV 14 filters • Extends filter service intervals from months to YEARS • Better IAQ with MERV 15 performance • Removes ultrafine particles, VOCs and odors

Visit DynamicAQS.com or ask us about a free ROI calculation to find out how much you can save on fan energy and maintenance costs. CIRCLE NO. 35


HVAC /ENERGY LG Electronics Air Conditioning Technologies Leigh-Ann (Oberg) Puleo, Marketing Communications Manager 4300 Northpoint Pkwy Alpharetta, GA 30022 (888) 865-3026 www.lghvac.com • leighann.oberg@lge.com Materials: VAV Systems, Air Handlers, Condensing Units, Controls/ Monitoring, Heat Pumps, Ductwork/Accessories, Duct-Free Systems, VRF Systems

Lubrizol/Corzan Piping Systems Rob Janowiak, Market Manager, North American Commercial Plumbing 9911 Brecksville Rd Cleveland, OH 44141 (216) 447-6653 www.corzanplumbing.com • robert.janowiak@lubrizol.com Materials: Piping Systems

MacroAir Fans Christopher Dierker 794 S Allen St San Bernardino, CA 92408 (686) 668-3247 • Fax: (909) 890-2313 www.macroairfans.com • cdierker@macroairfans.com Materials: HVLS Fans


Gerry Spanger, President 402 Merrywood Dr Edison, NJ 08817 (732) 985-8226 www.marketair.com • gerry@marketair.com Materials: VRF and Mini-Split Accessories

MFM Building Products Tony Reis, Sales & Marketing Director P.O. Box 340 Coshocton, OH 43812 (800) 882-7663 • Fax: (740) 622-6161 www.mfmbp.com • info@mfmbp.com Materials: Duct and Pipe Jacketing System( waterproofing)

Mitsubishi Electric Cooling & Heating

Kevin Miskewicz, Director, Commercial Marketing 1340 Satellite Blvd Suwanee, GA 30024 (800) 433-4822 www.mitsubishipro.com • kmiskewicz@hvac.mea.com Materials: Air Handlers, Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Heat Pumps, Ductwork/Accessories, Geo Thermal Products, VRF Systems


Modine Manufacturing Company Elizabeth Casebolt, Sr. Marketing Specialist 1500 De Koven Ave Racine, WI 53404 (800) 828-HEAT www.modinehvac.com • connect.hvac@na.modine.com Materials: VAV Systems, Air Handlers, Furnaces/Duct Furnaces, Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Heat Pumps, Refrigeration Equipment, Geo Thermal Products

Movin Cool Kristin Libby, Sr. Marcom Specialist 3900 Via Oro Ave. Long Beach, CA 90810 800-264-9573 www.movincool.com • kristin-libby@densodrive.com Materials: Chillers, Other: Portable A/C

Navien Ann Woodard, Senior Marketing Manager 20 Goodyear Irvine, CA 92618 (949) 420-0420 • Fax: (949) 606-7067 www.us.navien.com • marketing@navien.com Materials: Boilers, Tankless Water Heaters

Nedlaw Living Walls

232B Woolwich St. South Breslau, ON Canada N0B 1M0 Randy Walden/President Phone: 519-648-2218 www.nedlawlivingwalls.com • rwalden@nedlaw.ca MATERIALS: Biofilter

NetworkThermostat Joe Neubauer, VP Commercial Solutions P.O. Box 3161 Grapevine, TX 76099 (214) 270-1974 • Fax: (214) 279-4748 www.networkthermostat.com • jneubauer@networkthermostat.com Materials: Controls/Monitoring

NOARK Electric Andrew Galvan, Marketing Manager 2188 Pomona Blvd Pomona, CA 91768 (626) 330-7007 www.na.noark-electric.com • nasales@noark-electric.com Materials: Electrical Equipment/ Circuit Breakers


These are the ones that work. Stiebel Eltron invented tankless electric water heaters more than ninety years ago. Since then we have become the world’s largest manufacturer. Our pursuit of engineering excellence and high-quality manufacturing results in products fulfilling the highest expectations of performance and reliability. Install the ones that work and find out why we are... Simply the Best.

Made in


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Engineering & manufacturing excellence since 1924




HVAC /ENERGY Noritz Andrew Tran, Marketing Manager 11160 Grace Ave Fountain Valley, CA 92708 (714) 433-7831 www.noritz.com • atran@noritz.com Materials: Tankless Water Heaters

Onset Jane Gasper, Marketing Assistant 470 MacArthur Blvd Bourne, MA 02532 (508) 759-9500 • Fax: (508) 759-9100 www.onsetcomp.com • jane_gasper@onsetcomp.com Materials: Controls/ Monitoring

Owens Corning Agustin Hernandez, Product & Program Manager One Owens Corning Pkwy Toledo, OH 43659 www.owenscorning.com agustin.r.hernandez@owenscorning.com Materials: Ductwork/ Accessories, Insulation

Panasonic Appliances Air-Conditioning North America Josh Kantor, Strategic Marketing Manager 2 Riverfront Plaza Newark, NJ 07102 www.business.panasonic.com/hvac rtanz@gscommunications.com Materials: Heat Pumps, Air Conditioning

Panasonic Eco Solutions North America Patricia Monks, National Marketing Manager 2 Riverfront Plaza Newark, NJ 07102 www.business.panasonic.com/ products-hvac-ventilationproducts kmcmillin@gscommunications.com Materials: Ventilation

Polygon US Corporation Elisa M Ross, Sales & Marketing Coordinator 2008 Bloomingdale Rd Glendale Heights, IL 60139 (630) 337-3335 • Fax: (630) 351-7365 www.polygongroup.com/en-us/ • elisa.ross@polygongroup.com Materials: Air Handlers, Furnaces/Duct Furnaces, Packaged Roof Top Units, Condensing Units, Controls/Monitoring, Heat Pumps, Refrigeration Equipment, Ductwork/Accessories, Chillers, Temporary Climate Solutions, Emergency Drying Solutions, and Document Recovery Services


Powered Aire Inc Phil Rodenbaugh, National Business Dev Mgr 109 Mortensen Rd Greenville, PA 16125 (724) 588-3305 • Fax: (724) 585-3371 www.poweredaire.com • sales@poweredaire.com Materials: Air Curtains

Progress Lighting Kim Banks, Public Relations Manager 701 Millennium Blvd. Greenville, SC 29607 (864) 678-1000 www.progresslighting.com • kim@fullcirclepr.com Materials: Other: Lighting

RIDGID 400 Clark St Elyria, OH 44035 (800) 769-7743 • Fax: (440) 329-4862 www.ridgid.com • ridgidinfo@emerson.com Materials: Tools

Ruskin Mark Saunders, Title: Director of Sales and Marketing 3900 Dr. Greaves Rd. Grandview, MO 64030 816-761-7476 • Fax: 816-765-8955 www.ruskin.com • mark.saunders@ruskin.com Materials: Controls/Monitoring, Ductwork/Accessories, Other: Dampers, Louvers, Energy Recovery Ventilators, Air Measurement Devices, Sound Control

Samsung HVAC Tammika Stocker, Integrated Marketing Specialist 776 Henrietta Creek Rd Roanoke, TX 76262 (888) 699-6067 • Fax: (817) 490-5052 www.samsunghvac.com • marketing@samsunghvac.com Materials: Air Handlers, Condensing Units, Controls/Monitoring, Heat Pumps, Chillers, Geo Thermal Products

SharkBite Plumbing Solutions 2727 Paces Ferry Rd SE Atlanta, GA 30339 (877) 700-4242 • Fax: (877) 700-4280 www.sharkbite.com • www.sharkbite.com/contact-us Materials: Plumbing and water control systems

Shurtape Technologies, LLC Keith Shull, Director of Sales, HVAC 1712 8th St Dr SE Hickory, NC 28602 (828) 327-2700 www.shurtape.com • custservice@shurtape.com Materials: HVAC tapes




HVAC /ENERGY Smart Service Ben Yackshaw, Creative Director 8774 Cotter St Lewis Center, OH 43035 (888) 518-0818 www.smartservice.com • byackshaw@smartservice.com Materials: Software

Star Fans Alexa, CEO 229 Chrystie St, #1018 New York, NY 10002 (917) 868-0382 www.starfans.co • alexa@starfans.co Materials: Ceiling Fans

Stiebel Eltron, Inc Bill Riley, Sales/Marketing 17 West St West Hatfield, MA 01088 (800) 582-8423 • Fax: (413) 247-3369 www.stiebel-eltron-usa.com • info@stiebel-eltron-usa.com Materials: Heat Pumps, Water Heaters, Tankless Water Heaters

Thermal Design Inc Brad Rowe, National Marketing Manager P.O. Box 324 Stoughton, WI 53589 (800) 255-0776 • Fax: (402) 454-2708 www.thermaldesign.com • bradr@thermaldesign.com Materials: Air Handlers, Furnaces/Duct Furnaces, Condensing Units, Heat Pumps

ThermaRay Bill Merrow, Chief Marketing Officer 670 Wilsey Rd, Unit 6 Fredericton, New Brunswick, Canada E3B 7K4 (866) 457-4600 • Fax: (506) 457-4699 www.thermaray.com • billm@thermaray.com Materials: Electric Radiant Heating Systems

Trane 800 A Beaty St Davidson, NC 28036 www.trane.com • feedback@trane.com Materials: Air Handlers, Packaged Roof Top Units, Controls/ Monitoring, Heat Pumps, Chillers, Geo Thermal Products, Ductless/ VRF


Casey Swanson, Sr. Manager, Commercial Segment 5925 148th St W Apple Valley, MN 55124 (800) 321-4739 • Fax: (952) 891-2008 www.uponorpro.com • casey.swanson@uponor.com Materials: PEX pipe, Radiant Heating & Cooling, Hydronic Piping


UV Resources Daniel Jones, President P.O. Box 800370 Santa Clarita, CA 91380 (661) 702-0911 • Fax: (877) 494-3417 www.uvresources.com • dan.jones@uvresources.com Materials: UV Systems

Victaulic Heather Fosburg, Marketing Communications Specialist 4901 Kesslersville Rd Easton, PA 18040 (610) 559-3300 www.victaulic.com • pickvic@victaulic.com Materials: Mechanical pipe jointing solutions

Viega LLC Rachel Kerstetter, PR Architect 12303 Airport Way, Suite 395 Broomfield, CO 80021 (800) 976-9819 www.viega.us • insidesales@viega.us Materials: Controls/ Monitoring, Radiant heating and cooling systems, Snow melting systems

WarmlyYours Radiant Elodie Pasek, Director of Business Development 590 Telser Rd, Suite B Lake Zurich, IL 60047 (800) 875-5285 • Fax: (800) 408-1100 www.warmlyyours.com • info@warmlyyours.com Materials: Radiant Heating-Electric Indoor/Outdoor

Weil-McLain Brian Rush, Senior Marketing Specialist 999 McClintock Dr, #200 Burr Ridge, IL 60527 (800) 654-2109 • Fax: (630) 560-3769 www.weil-mclain.com • webmaster@weil-mclain.com Materials: Condensing Units, Boilers, Tank Water Heaters

Wilspec Technologies, Inc Nolan Wilds, Media Coordinator 48015 Council Rd Oklahoma City, OK 73179 (405) 495-8989 • Fax: (405) 495-8991 www.wilspec.com • nolanw@wilspec.com Materials: Components for all the above





Lab work Brigham Young’s College of Life Sciences building showcases renovation By Jeff Alexander


s one of the largest privately owned universities in the country, Brigham Young University (BYU) is constantly thinking of ways to renovate and improve its campus

grounds – an institution with roots dating back to 1875. One of the school’s most recent points of focus was its College of Life Sciences building, which was originally stationed in a nearly windowless structure originally built in 1968.



LAB WORK With the hopes of attracting more students and teaching talent, plans for a new 265,000 square-foot facility were developed in 2011. The finished building opened in time for the 2014 fall semester. Architectural Nexus out of Salt Lake City worked with metal panel installer LCG Façades almost immediately when the project came their way. Together, the teams brainstormed interesting and inviting inspirations that would draw visitors and future students to the university. The building’s exterior is comprised of varying products, like glass, brick concrete, steel and metal panels, and is divided into multiple levels as the building rises against the mountainous backdrop. From a distance, the structure appears to mimic the landscape surrounding it, as nearby canyons open up and mountains rise from the earth. Another focus that designers stressed was the introduction of natural light, as the previous building was devoid of this asset. To achieve this focus, architects included expansive windows that reveal the landscape while allowing for a magnitude of sunlight to stream in throughout the day.

From a distance, the structure appears to mimic the landscape surrounding it, as nearby canyons open up and mountains rise from the earth.

During the construction process, general contractor Oakland Construction began weighing in with recommendations for the selected build materials. It was decided that LCG Façades and ALPOLIC team up to create a lightweight metal composite panel rainscreen system using exclusive SL-2200 rainscreen system from LCG Façades and ALPOLIC/fr 4mm aluminum composite panels fabricated at LCG’s facility in Salt Lake City. ALPOLIC finished the metal panels using Valspar’s Valflon coating in Silver Mica, which emulates the neighboring blue limestone formation that caps the Wasatch Mountain spine. These silver panels also complement the red brick used on other parts of the structure, which was chosen to unite the many campus buildings and reference the color palette of the surrounding cliffs, canyons and mountainsides. In addition to the coating, the project also called for a custom coating to be created and adorn specific metal panels around windows and other building selections. Custom coatings can be tricky to produce when there are so many people involved, from architects and design firms to building owners and, in this case, the university system. Color scientists have a palette of more than 20,000 choices – and the ability to create a unique color to match any project’s exact specifications. Advanced color-matching technology helps color experts and lab technicians land on the perfect shade for a project quickly. During the color-matching process, architects or designers provide a swatch or image of a color that they want built out and turned into a coating. Valflon, also by Valpar, was used because it is known to retain its color for many years, as well as resist harsh weather elements, airborne chemicals, and acid. It combines high gloss and bold colors, keeping the university’s cohesive look both stable and stunning. The completed College of Life Sciences building houses 16 teaching labs, three auditoriums, four conference rooms and more than 70 academic offices. It is one of the most important buildings on campus and serves as the gateway to the south end of the BYU campus. The new remodel provides the welcoming atmosphere designers were looking for – mixing intellect with architecture and modern construction with old school values. CCR

Jeff Alexander, vice president of sales, Sherwin-Williams Coil Coating




For the Craft Brewing Professional

Jeff Wood Creative Director Rahr & Sons Brewing Co.

Game changers How Rahr & Sons continues to revolutionize its brand play

PLUS: Photography by: Gary Copeland

Growing the beer market is as easy as expanding the opportunities for everyone


Say what, now? Think that what your brand says doesn't matter? Think again. According to Edelman's "How Thought Leadership Impacts B2B Demand Generation" report, 63 percent of consumers say that thought leadership is one of the best ways to gauge what a brand is likely to deliver. In fact, 45 percent say that a brand's thought leadership has directly led them to decide to do business with a company. The survey queried more than 1,300 U.S. business decision-makers.

Synchronicity Survey shows how consumers engage with brands In today’s age of consumer connectivity, the key to staying connected with your customers is pretty straightforward – keep it simple. According to “The Customer in Context” study by the CMO Council and SAP Hybris, only 15 percent expect brands to be everywhere, but they do want options. The survey, which gathered insights from more than 2,000 consumers, shows that consumers don’t care if they engage offline or online – they just want service and experience wherever they go. Here’s a look at how they are connecting: 58% website

29% word of mouth

52% email

17% direct mail

46% phone

27% social media

30% in person

27% traditional advertising

Book Rec The Power of Moments: Why Certain Experiences Have Extraordinary Impact By Chip Heath & Dan Heath While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride and connection. If we embrace these elements, we can conjure more moments that matter. But what if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? The Power of Moments delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they’re not.” And why our most cherished memories are clustered into a brief period during our youth. Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world’s youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?) While many of the defining moments in our lives are the result of accident or luck – the Heaths shows us how to be the author of richer experiences.

“Today’s [brands] have to accept the role of both a growth and customer experience champion. Being the growth champion means making sure that you really understand the market you are playing in and how you win.” – Martyn Etherington, CMO and senior VP of business operations at Cisco Jasper, on why it’s important for brands to continually reshape customer experience expectations






Game changers How Rahr & Sons continues to revolutionize its brand play By Michael Pallerino

Jason Robbins, Canning Manager and Jeff Wood, Creative Director





Jeff Wood had this idea. When Rahr & Sons Brewing Co. was looking to make its transition from bottles to cans as seamless as possible, the creative director harkened back to a ‘60s and ‘70s vibe to create a crisp, clean and eye-catching design. It worked – big time. That has been par for the course for the Fort Worth, Texas, craft brewer, which was started by Fritz and Erin Rahr in the fall of 2004. Growing from 2,000 barrels a year to more than 20,000, the Rahrs continue to grow the brand’s name around the world. The Rahr & Sons story (Texas style) began when Fritz graduated

from Texas Christian University, where upon meeting his future wife, Erin, decided to carry on the family’s tradition of brewing. The Rahr family started making beer in America in 1847, not soon after William and Natalie Rahr immigrated from Rhineland, Germany, to Manitowoc, Wis. It was there the family’s long history of brewing started with Eagle Brewery, the first lager brewery in Wisconsin. Fast-forward to 2004, where Fritz (named after his great-great grandfather) and Erin opened the doors of the brewery with the tagline: “The brand new beer with a 150-year history.” Today, boasting more than 60 national and international awards, the brewer has been one of the darlings of the craft beer movement. Its story has been splashed across the pages of media outlets like The Wall Street Journal and New York Daily News, and has received accolades as far away as the “European Beer Star Awards.” This year, along with its transition from bottles to cans, Rahr & Sons is rolling out a new look for its year-round beers and some seasonal offerings. Rahr’s Blonde, Texas Red and Ugly Pug, as well as Iron Thistle, Summertime Wheat, Oktoberfest, Winter Warmer and a new beer, Dadgum IPA, are getting a brand new look and will be available in cans – many for the first time. Craft Brand and Marketing sat down with Wood to get his take on where the craft beer brand is heading.

trying to hone in on good, high quality beer that’s not so out there. Or, they’re trying to make new, wacky blends, which is probably a good thing in that it helps bring variety to the market and offers a little something for everyone. I think the key, and our personal mission as a brewery, is to fall somewhere in the middle of these two directions. We want to make the highest quality beer, while keeping an interesting portfolio with new offerings on an annual basis. With all of these new breweries coming out, we’re probably going to start to see an emphasis on beer quality. After all is said and done, quality is king.

What is the Rahr story from a brand perspective? Since we are somewhat established as a 13 year old Texas brewery, along with the Rahr family history of Fritz Rahr’s great-great grandfather bringing German brewing tradition to the United

Give us a snapshot of today’s craft brew market from your perspective. It seems like there’s still a lot of new breweries opening up almost daily in the Texas market. From my perspective, most of them bring something new to the table, as you have to in today’s market. They are helping push the ball forward for everyone to improve upon what they/we do best. Consumers are eager to try the “new stuff” out there on the shelves, but it seems like the newness wears off faster these days for many of the new guys entering the market. Next week there’s another line-up of beer from another brewery for consumers to try. Back in the day, 2006-2010-ish, if a new brewery opened up in Texas, you could easily be the new guy in the market for a year or more before you had another competitor take consumer attention away.

States from Germany back in 1847, we definitely have an angle on the “Brewing Tradition” branding strategy. Our mission statement really sums it up for us: “Quality Brewed, Community Strong, Texan Proud.” We brew high quality beer; we are heavily involved in charities and giving back to our community, and we are proud to be in one of the best damn states in the U.S.

What trends are defining the space?

What’s the biggest issue today related to the marketing side of the craft beer business today?

It seems like everyone is either trying to clean things up or go down the funky road. I see some breweries

Breaking through all of the clutter and competing with all of the overnight “pop-up” breweries.



What is the secret to creating a branding story that consumers can buy in to? We believe in lifestyle marketing. We have a great staff of fun, hardworking employees, and we utilize our staff in lifestyle advertising to market our brands. We create all of our radio ads in-house and use employees when recording these ads. We use employees to market all of our gift shop merchandise and feature employees on all social media outlets. If our customers can’t associate with the people making the beer they drink, then we’ve missed out on a great opportunity.

Our history and heritage is something that is very unique to us. Being able to claim American brewing heritage dating back to 1847 is a pretty big deal.

What are today’s craft beer consumers looking for? In addition to just trying something new, I think that the educated craft beer consumers are looking for quality.




Define your consumer. What are they looking for? Our demographic is very broad. We have Rahr fans of all ages and backgrounds. They are looking for different things. Some want to support their local brewery. Some are just loyal, die hard fans. Some are just passing thru as they constantly try different craft beers from different brands, and others are just getting into craft beer and have chosen us as a testing ground to dip their foot into the world of craft. This is my favorite category because I love to teach and educate people about beer.

What do you see as some of your biggest opportunities moving ahead?

Out of state distribution is going to be key for growth and opportunity. We launched Oklahoma in 2016 and in 2017. We have launched two additional states (Nebraska and Kansas), with plans


to launch Louisiana before year’s end. Also, we just became a can-only brewery and have moved away from bottles. At the same time, we switched from bottles to cans, and just did a complete re-branding and refresh. I think consumers who are familiar with us, but haven’t given Rahr a try in a while, are picking up our cans, checking them out and giving them a try. Many of them, if they haven’t tried Rahr in over four to five years are basically trying us for the first time, since the quality of our beer has increased drastically from what it used to be.

What’s the biggest item on your to-do list right now? Finish this interview and and get on a plane to Great American Beer Festival.

Describe a typical day. Beer, beer, beer, and more beer.

Tell us what makes the Rahr brand so unique? Our history and heritage is something that is very unique to us. Being able to claim American brewing heritage dating back to 1847 is a pretty big deal. Eric Balinski is the owner of Synection, LLC, which is a strategy and growth consultancy firm. For more information, visit: synection.com.




department head

By Eric Balinski

More pie, please Growing the beer market is as easy as expanding the opportunities for everyone Most people would agree, pizza and beer are natural soul mates, and often are the perfect paring for many occasions. Interestingly, pizza and beer have similar histories, with their roots going back thousands of years, with each eventually becoming linked to one country. German immigrants became the force for American’s love of beer and Italians did the same for pizza. American creativity fostered the craft beer revolution through an enormous variation of styles, ingredients and flavors enhancing the outcomes of German beer’s original three ingredients. Likewise, even before craft beer emerged, America’s pizza revolution was underway with numerous variations beyond Italy’s own Marguerite and Marinara pizzas. Perhaps then pizza may be the perfect analogy for the future of craft beer. Allow me to explain.




I read a story posted Sept. 29 on the website Virginiabusines.com about the opening of Oregon-based Deschutes Brewery’s Roanoke, Va., tasting room and the eventual opening of a new brewery based there. I was intrigued by the remarks of Gary Fish, founder of Deschutes, about its expansion relative to the craft industry and Big Beer. “Our goals are accomplished if we do what we know how to do as well as we know how to do it,” Fish said. “Competition is strictly about us. It’s not about the other guy. It’s about how well we do what we know how to do. If we do that, we’ll get our share of the market. They’ll get their share, everybody will succeed and, quite frankly, the consumer will benefit the most.” Deschutes president and CEO Michael LaLonde also said, “We just want excellent beer. We want the entire craft beer community to be at that kind of




level.” (You can read the full story at: www.virginiabusiness.com/news/article/oregon-craft-brewertakes-its-…) I love the idea of “making the craft beer pie bigger,” which creates more opportunities for everyone, rather than killing one another over a finite size pizza pie. This makes sense in many logical ways, as Big Beer would be hard to compete with given their resource advantages. It also makes sense, if it works, as it could preserve margins. The question is, will more consumers come into the craft beer tent to make the pie bigger for craft brewers?

I’m sure there are plenty of futurists and beer pundits better educated than me in the beer industry to advance their predications. My perspective, however, comes from the many business plans I have read that predicated success being achieved with just getting 1 percent of the market. In this case, converting one percent of non-beer drinkers into craft beer drinkers would grow the market nicely. I hope it’s not so, but it might not be given the recent trend of slower craft beer growth suggesting a potential maturing of the craft space. Instead of following the ungrounded optimism of 1 percent, craft brewer must face two critical strategic considerations: 1. Where will growth come from to enlarge the craft brewer industry pie – in this case the brewer has to convert non beer drinkers. 2. Where will growth come from, if it doesn’t come from a bigger pie? In this case there are only two spaces, either from your buddy’s craft brew customer base or from Big Beer customers. With either strategic consideration to grow, how you figure it out is the same. You must find customers who you can better serve or who are under served today. Ultimately, can you provide them a better experience than they’re getting now, no matter what they’re drinking? Part of the answer may be in making more beer variety, that is, more variety of pizza types and toppings, or give potential customers a better experience beyond the beer itself, such as get a quality pizza faster, which Domino’s pioneered. In either situation, these are likely different customers or the same customers buying for different life situations. A look at what others are doing... Let’s explore what you need to do with an example outside of Craft Beer. My article in the May/June issue, “Strategic Thinking – Inside the New Game Board for Craft Beers,” discussed Yeti

I love the idea of “making the craft beer pie bigger,” which makes more opportunity for everyone rather than killing one another over a finite size pizza pi.





coolers and how they reinvented the cooler industry with a high performance, virtually indestructible, super premium priced cooler that kept ice for days. Yeti has been wildly successful, attracted significant investment and, in 2016, had its IPO. They became the craft beer success story of the cooler industry. This past summer, a new competitor emerged in the cooler industry, OtterBox. As a loyal Otter box user (having destroyed three cell phones prior to getting an OtterBox) I was amazed to see its ad on the June back cover of Saltwater Sportsman magazine. Frankly, it took me back when I saw the ad, thinking to myself, what are cell phone accessory guys doing in the cooler market? As I read the rather copy intensive ad, it hit me that they we going to try to grow the pie by actually starting in the customer space Yeti pioneered, high performance coolers. Their headline read: “An open letter to the outdoor industry. Outside is Not a Club.” This ad spoke to those consumers who wanted the benefits of a high performance cooler, but may have been alienated by Yeti’s ad, which pitched to those people who enjoyed off-grid, over the top adventures where maybe even your survival was at stake. Sort of like, if you’re not one of these Type A outdoor people, then Yeti coolers are not for you. Frankly, this is okay. What excited me was that OtterBox had determined new customers to go

after who enjoy the outdoors. That’s the only way to grow the pie, or perhaps convert potential customers into OtterBox customers. As an owner of a Yeti cooler and an Otter Box phone cover, I can attest that both brands excel at designing and engineering truly outstanding products, much like craft brewers. What’s interesting about OtterBox is that it has designed and engineered features into its cooler,

American creativity fostered the craft beer revolution through an enormous variation of styles, ingredients and flavors enhancing the outcomes of German’s beer original three ingredients.

Lessons of the Yeti (versus OtterBox)

No. 1 – To grow the pie, don’t assume all people like the pie they get today – yours or your competition, nor believe that all people need to do is just taste your brew to become a fan of yours. There are just too many options for consumers now. No. 2 – Spend time understanding the day-inthe-life of current and prospective customers. For example, a high performance cooler company would spend time literally observing people in the outdoors to learn how they experience it, rather than ask people in the outdoors what they want in a better cooler or craft beer.

such as a side tray and bottle cap opener, more suitable for tailgaters and weekend warrior who enjoy the outdoors with family and friends in more civilized settings. For those of you who want to read a review of Yeti versus OtterBox, read this article in Men’s Fitness: www.mensfitness.com/life/gearandtech/ yeti-vs-otterbox-cooler-gear-te… Pizza and craft beer, what’s not to love about them? People increasingly have greater variety to enjoy them, and do so in many ways and settings. The secret to make your craft beer pie bigger is learning about those settings. Paese che vai, usanza che trovi! – (Translation: different places you visit, different customs you’ll find.)

No. 3 – Don’t just make a better cooler. Besides Yeti versus OtterBox, there are many other super premium coolers on market now. Most have positioned themselves as they are as good as Yeti. In the case of Yeti versus OtterBox, Yeti targets extreme outdoor type A’s; OtterBox loves weekend warrior types. Both are distinctive customer types with different things those customers value or find important. You have to figure out who you can uniquely serve with by your beer and provide a better customer experience. No. 4 – When you learn what is important to customers, communicating your distinctive brand value and identity to customers is easier because you know what resonates with them. CRAFT BRAND AND MARKETING


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been working with Communicators for the last three years. “ We’ve The results have been absolutely remarkable. I would recommend this firm to anyone! ”

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MARKETING COMMUNICATIONS www.communicatorsintl.com | info@communicatorsintl.com CIRCLE NO. 42

FALL 2017


Kitchens Scott Redler COO Freddy’s Frozen Custard & Steakburgers

Pat Sardo Senior Director of Construction Freddy’s Frozen Custard & Steakburgers

Service with a

smile How Freddy’s Frozen Custard & Steakburgers leads by example A special supplement to:

Also Inside: A sense of place Pre-construction plan helps build winery visitor center Photography by Christopher Clark

Service with a

smile How Freddy’s Frozen Custard & Steakburgers leads by example 102


By Michael J. Pallerino


reddy’s Original Double. Freddy’s Hot Dog. The Double Steakburger California Style. The Original Double Patty Melt. Shoestring fries. The menu at Freddy’s Frozen Custard & Steakburgers has all of these items, and much more. And when customers place an order, the hope is that they smile as much as the team member does when sliding it across the counter. It’s all about respect. That’s what brothers Bill and Randy Simon, and Scott Redler envisioned when they started Freddy’s in 2002. The founders adopted a philosophy of treating employees and vendors as family and treating customers as “guests.” The smile is a gesture of respect – a hallmark of the fast-casual brands in its customers’ eyes. The restaurant is named after Freddy Simon, a WW II veteran who earned both the Purple Heart and Bronze Star for his service in and around the Pacific Rim. Following the war, Freddy continued to honor his country and service by participating in veterans groups and WW II memorial events across the United States.





His sons and their business partner created the brand to honor his legacy – one that continues to grow. Today, Freddy’s is a coast-tocoast brand with menu items reminiscent of the all-American meals Freddy prepared for his family. Commercial Kitchens sat down with Pat Sardo, senior director of construction, to get an inside look at the Freddy’s brand and what the future holds.

Give us a snapshot of Freddy’s Frozen Custard & Steakburgers brand?

Freddy’s Frozen Custard & Steakburgers is a family-friendly, fast-casual restaurant concept with 271 restaurants nationwide in 30 states. Co-founded in 2002 by Scott Redler and Bill, Randy and Freddy Simon, it opened its first location in Wichita, Kan. Menu items are cooked to order and served fresh within minutes. We’re known for our craveable steakburgers, Vienna Beef hot dogs and crispy shoestring fries,


You can typically find Freddy’s near familyfriendly venues and regional points of interest with strong traffic patterns and growth on the horizon.


as well as dessert treats prepared with a choice of chocolate or vanilla frozen custard churned fresh throughout the day.

What type of consumer are you targeting?

We strive to provide a relaxed and fun dining experience for guests of all ages and backgrounds who simply enjoy fresh cooked-toorder menu items and a variety of frozen custard treats served with a smile.

How does the design of Freddy’s cater to what today’s consumers are looking for?

The décor brings to life the America of the late 1940s and early 1950s, nostalgic of a postwar era of pride and values focusing on unity and quality family time. We also add modern conveniences like digital menu boards and try to play a variety of classic tunes mixed with Top 40 hits to make it a comfortable dining experience for guests of all ages.

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Walk us through how and why it’s designed the way it is?

The building is designed to be a family-friendly environment with features that optimize the guest experience. Through our open-kitchen concept, guests can see frozen custard being churned fresh out of the machines, as well as watch our cooks put together their order from start to finish. Along with booth seating, we have tables that our team is happy to push together to accommodate big groups. We’re designed to be a great dining choice for every day, but also for guests who are looking for a convenient place to gather before or after sports games, birthdays and other celebrations. We also have pet-friendly patio seating available at most of our locations.

Take us through your construction and design strategy. Most of our locations are free-standing buildings between 2,600 and 3,500 square feet with around 100 seats, additional seating on the patio and adequate parking. We’re designed to provide enough space and seating for guests who dine in with friends and family as well as for guests who are looking to grab a quick bite to eat.

Give us a rundown of the market’s layout.

The interior of the restaurants is comfortable for everyone, with the right balance to make us a family-friendly restaurant.

You can typically find Freddy’s near family-friendly venues and regional points of interest with strong traffic patterns and growth on the horizon. We look for areas close to schools and around neighborhoods where we can get involved in the community. Highway visibility and accessibility is a plus.

What’s the biggest issue today related to the construction side of the business?

The costs of real estate and construction are ever increasing. This focuses our work on finding efficiencies in the building.

Talk about sustainability. What are you doing?

A fryer, flat grill, refrigeration and so on are necessities, but we’d like to reduce costs with efficiency. Energy consumption






is a controllable expense. We watch for energy-saving enhancements for both new and existing equipment, and for both new and mature restaurants. We like to focus on automation enhancements for systems like lighting controls and HVAC.

What do you see as some of your biggest opportunities moving ahead?

Our restaurants are all currently free-standing buildings, retrofits or end-cap locations, and so one of the biggest opportunities we have is to explore non-traditional spaces.

Are you optimistic about what you see today in the marketplace?

Freddy’s resonates with guests across the country, and there’s a lot of potential for growth.

What is your growth plan? What areas are you targeting? We’ve opened 35 restaurants this year and have plans to open approximately 20 more


Our focus on service and cleanliness, combined with cooked-to-order craveable menu items, creates a unique dining experience that families value and enjoy.


by the end of 2017. Freddy’s will open its first restaurant in Mississippi later this year, expanding our national footprint to 31 states. We’re targeting areas across the U.S. where franchise opportunities remain, including the West Coast, upper Midwest and Northeast. We’re always looking for great sites in both new and existing markets, and hope to continue making Freddy’s a more convenient option for area residents.

What trends are you seeing?

Consumers are placing a higher value on friendly service and clean facilities that combine with great food. Quality food that’s cooked to order is always favorable, but it’s an even more enjoyable experience when the service is quality, too.

What’s the secret to creating a “must visit” restaurant environment today?

Parking adequacy is important to accommodate crowds who visit during lunch and dinner hours. We also want to be a convenient stop that’s relevant to everyday traffic

Does your project have what it takes? Being the best takes a team effort.

In today's commercial construction industry, the successful new builds and renovated projects are the ones with every part of the team working in unison to deliver on time, under or on budget and in sync. From design, to engineering, to building and management, the best projects feature the best teams.

That's why Commercial Construction & Renovation is looking for your team. Our first “CCR Project Profile Awards ” will recognize the best-of-the-best construction projects from the top down with awards for New Construction Project and Renovation Project. To help select these special projects, we're building a special committee from our Editorial Advisory Board to pour through the nominations. After they select the projects, we'll identify winners (14 in all) in the following sectors:

• • • •

Retail Restaurant Hospitality Federal

• Healthcare • Shopping Center • Multi-housing

So, how do you get your project nominated? Here’s what you need to give us:

Project title: _________________________________________________ Location: ___________________________________________________ Designer: ___________________________________________________ Contractor: __________________________________________________

Deadline to submit form: Nov. 17, 2017

Subcontractors: ______________________________________________ Number of square feet: _______________________________________ Year started: _________________________________________________ New or Renovation:___________________________________________ Completion date: _____________________________________________


Why this project should be nominated?__________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

Send your nominations forms to David Corson, publisher, at davidc@ccr-mag.com.



We adopted the philosophy of treating employees and vendors as family and treating customers as “guests.” Many of our guests mention that they appreciate the culture of hospitality in our restaurants.

patterns for guests in the area. The interior of the restaurants is comfortable for everyone, with the right balance to make us a family-friendly restaurant.

What is today’s consumer looking for?

They’re looking for hospitality, cleanliness and quality that combine for experience.

What’s the biggest item on your to-do list right now?

Our biggest to-do item is plan review of the 120-plus sites currently in our development pipeline.

Describe a typical day.

A typical day consists of vendor calls, project updates, material testing, and responding to questions and requests from our franchisees. We are really a support team for our franchisees and here to assist them as needed.

Tell us what makes the brand so unique?

We adopted the philosophy of treating employees and vendors as family and treating customers as “guests.” We believe that treating one another with respect and offering extraordinary hospitality is what has helped Freddy’s grow. Many of our guests mention that they appreciate the culture of hospitality in our restaurants. You can always expect prompt service with a friendly smile. Our focus on service and cleanliness, combined with cooked-to-order craveable menu items, creates a unique dining experience that families value and enjoy. CK

One-on-One with... » Pat Sardo

Senior Director of Construction Freddy’s Frozen Custard & Steakburgers

What’s the most rewarding part of your job?

Watching the guests fill up the restaurant with excitement and anticipation on opening day.

What’s the best thing a client ever said to you? “Thank you for listening.”

Name the three strongest traits any leader should have.

Empathy, purposeful action, inclusive collaboration and efficient multitasking.

What is the true key to success for any manager?

Grow confidence in your team, work the plan, listen, communicate and anticipate that there will be bumps ahead.


What was the best advice you ever received?

The best advice about life was from the man who raised me: “Work hard, always be honest and love deeply. Remember your mother and I believe in you.”

What book are you reading now?

“Super Brain” by Deepak Chopra, “Alchemist” by Paulo Coelho and I’m re-reading “The Purpose Driven Life” by Rick Warren

How do you like to spend your down time?

I always have a home project and like to do them, but have learned not to be a control freak and hire out some of the work, so I don’t have to stress about it. I also enjoy a good movie and cooking on the weekend.



A sense I of place

n the world of fine wine, there was a time long ago when those with sophisti-

cated palettes would turn up their nose at the thought of sipping an American-produced

Pre-construction plan helps build winery visitor center

wine. It was harshly referred to

By Jeff Winke

as drinking swill.

Then, in 1976, at a prestigious wine competition called the "Judgment of Paris," a 1973 vintage Cabernet Sauvignon won first place among 10 top red wines in a blind taste test by leading French wine experts. The winning variety was not only astoundingly good, but it astounded the judges when they learned they had selected a wine produced in California, by Stag’s Leap Wine Cellars of Napa. The result of the tasting has been described by Decanter magazine as "a victory that put California on the winemaking map, and established Stag’s Leap Wine Cellars as a global superstar."


Since the astonishing win that was heard around the world, Stag’s Leap has continued to produce award-winning vintages and acquire other, neighboring vineyards. The winery has grown successfully. Positioned seven miles north of Napa on the valley's eastern side, Stag’s Leap Wine Cellars is located on a 240-acre estate with 90 acres of vineyards. Wine grapes have grown on this land continuously since the 1880s. Suffice it to say Stag’s Leap has become a go-to destination for the wine elite and hoards of tourists – all wanting to see where some of the very best wine in the world is produced. To better accommo-


date guests, the winery needed a larger, multi-use facility for tastings, education and business meetings. Winery management wanted a site for its new $7 million visitor facility that would awe visitors as much as they hope their wine does. The selected site is on the northeast corner of the estate and perched on the side of a hill. It provides vista views of the expansive rows of grape vines, the land and the dramatic Stag’s Leap rock formation as a backdrop – in essence, a stunning view of the terroir.

In search of the perfect place

A vineyard is often characterized by its terroir, a French term loosely translating as "a sense of place" that refers to the specific geographical and geological characteristics of grapevine plantations, which help form the unique character of the wine. Choosing the site for the new visitor center launched nine months of planning, engineering and design required before site preparation could commence. All this for a structure that would be built on a constructed ledge that essentially extended the hill that houses a network of man-made caves that have been used for years as cool temperature storage. “This is a complicated and complex project,” says Bill Kopling, 3D modeler

Choosing the site for the new visitor center launched nine months of planning, engineering and design required before site preparation could commence.

and takeoff technician with John Benward Company Inc., Sonoma, Calif. “We knew that success on the project depends on accurate cost estimates based on detailed, digital plans for stripping, grubbing, cut and fill and structural fill placement.” Founded in 1979, John Benward Company is a Class A general engineering contractor firm providing all forms of site preparation for construction projects in the San Francisco North Bay Area – serving Sonoma, Napa, Northern Marin and Solano counties. A specialty area is wineries. The company has extensive experience and a notable reputation within the California wine industry. For Benward Company, the project included site prep for a new visitors center, a roadway leading in, and two parking areas – one for 25 cars and an overflow area, which can accommodate two buses.




COMMERCIAL KITCHENS Before construction could commence, Benward Company created a comprehensive bid estimate using the data points provided by Stag Leap’s contracted civil engineers. “We used SiteWorks software from InSite to calculate exact take-off and fill quantities and utility quantities for the Stag’s Leap project,” Kopling says. “The software produces graphical construction layouts

The big challenge was to extend the site plateau 125 feet (150 feet on the toe end) by adding 22,000 cubic yards of approved “select” fill with plasticity index of 15 or lower to meet the geotechnical requirements set by the project’s engineering firm. The building pad extension is adjacent to the network of man-made tunnels. On the site were 1,200 cubic yards of cave tailings from boring activities to create the cave network that remained when the caves were built. To extend the site plateau and ensure fill stability for the new visitor center would require construction of a keyway at the base and a series of four benches measuring four-feet high by 12-feet wide for the length of the fill plateau.

“We knew that success on the project depends on accurate cost estimates based on detailed, digital plans for stripping, grubbing, cut and fill, and structural fill placement.” – Bill Kopling, John Benward Company Inc.

which helped us explain our cost estimates and provide visual imagery to help quantify the work necessary to create the project.”

Refining the plan

During the planning and design phase of the project, there were numerous changes and refinements to the construction plan. Benward Company was able to adjust quantities and its cost estimates each time with a utility estimating software by InSite SiteWorks. One time the winery’s design team made some major changes and Stag’s Leap management wanted to see updated costs for the next budget round due in a few days. “It was a lot of work and I literally had about 16 hours to produce everything to a very detailed level," Kopling says. "The software helped me pull a rabbit out of the hat that day.” The software’s overlay feature accommodated updates to the subgrade and provided 3D views of the site as it developed – something that was not lost on Kopling and his team. “A key benefit is that it helped us explore options that without it can be cumbersome and time consuming to complete.” CCR Jeff Winke is a business and construction writer based in Milwaukee. He can be reached through jeff_winke@yahoo.com. CIRCLE NO. 47





Class is in session Floorcovering distributor takes education to the next level


he climate of American business is ever changing. And the commercial construction sector is no exception. Whether it’s a builder, developer, architect or whomever, the effective selection of flooring material must be based on appropriate product knowledge, and successful flooring contractors must be equipped with tomorrow’s skills. This will positively impact overall industry economic growth.


By Ron Treister

Today's big questions include: • Are industry professionals up-to-date on the myriad benefits offered by the latest and greatest flooring materials? • Are they just as knowledgeable about how to install and maintain these products? • Are architects and designers being taught as much about product performance as they are about aesthetics? • Are flooring covering sales personnel being educated on how best to impart the above-mentioned benefits to their customers? The obvious answer to all of these questions is easily recognized by a ubiquitous slogan from a TV advertising campaign that ran years ago. Sy Syms, the discount clothing retailer, hit the nail on the head with this poignant catchphrase: "An educated consumer is our best customer."


Clearly, education is key within the floorcovering arena. The next questions: Whose responsibility is it to conduct cogent training sessions to ensure that product, once installed, will perform as expected? Who has to make sure their contractors are using tomorrow’s installation techniques, not yesterday's? Who has the very big responsibility to do whatever it takes to inform all key players about the new products they’re bringing to market? Today, one very large, full-line, flooring distributor has taken ownership of this leadership role, bringing it to the next level. The Belknap White Group doesn’t just want to dabble in offering educational programs. “We want to embody it,” says Bill Prescott, the firm’s executive VP of sales. “I’ve always said even though education can be expensive with all the peripherals that go with it," says Santiago Montero, the flooring industry icon and former editor/publisher of Floor Covering Weekly. "I’ll never understand those who won’t invest in it because they’re afraid that employees who’ve benefitted by these programs will leave. I clearly believe that it’s better to train personnel and risk losing them, than not training them and have them stay on as a moderate worker at best.” Bill Prescott’s beliefs mirror those of Montero in that he wants his salespeople to be quasi-experts on what they’re selling. “That’s a

Whether it’s a builder, developer, architect or whomever, the effective selection of flooring material must be based on appropriate product knowledge, and successful flooring contractors must be equipped with tomorrow’s skills.

no-brainer. But we want even more. Internally, we want as many people as possible within our organization to understand what we’re selling, what benefits are offered by these materials… to learn as much as they can." For example, if somebody calls into The Belknap White Group's shipping department to track an order for a certain type of hardwood flooring, he believes the service person fielding the call should know not just the SKU and/or the tracking number, but the specific product, too. "And they should be able to talk about it, if need be,” Prescott says. Many of the BWG training sessions are held on-site at their various locations throughout the northeast. Sometimes the company hosts them independently and, at other times, they’re done in conjunction with major suppliers.



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CLASS IS IN SESSION The gamut of these educational events can range from new product introductions to training contractors on cutting-edge installation techniques. Prescott stated that these could involve as little as 10-12 “students” or as many as 80-90, depending on location and focus. A major supplier to BWG is Crossville Inc., the Tennessee-based manufacturer of porcelain tile materials. The emergence of gauged porcelain tile panels the last few years has been huge. With very little maintenance needed and priced less than the natural stone it resembles, these panels are lightweight, durable, and suitable for walls,

backsplashes, countertops, interior/exterior cladding and a host of other residential and commercial design projects. Mark Shannon, Crossville’s executive VP of sales, says that the key is that both the companies fully understand the future of this futuristic, problem-solving material is very bright. “The people at Belknap take education seriously,” Shannon says. “They’re not afraid to talk to us about anything. And this includes how best to structure our joint education programs. We know they want to improve the marketplace, and cherish the opportunities working together with them around the country at their various types of workshops.” Prescott says these cross-country training sessions focus on contractors, contract dealers and the architectural and design community, too. Many times, while being organized by BWG, the “instructors” may be a team of experts from different companies, each offering their unique expertise.

“For example, when conducting a hands-on workshop for gauged porcelain tile panels, not only can our product representative be teaching there, but also representatives from other suppliers such as providers of adhesives, cutting materials and other tools related to this type of material,” Prescott says. “We’ve conducted a number of off-site sessions… at times with up to 40 people in attendance.” BWG has a diverse product portfolio to say the least. When asked which category of material presently demands the most education, Prescott says it's "luxury vinyl tile." “There are different thicknesses which affect product performance and how the product is to be installed," he says. "The digital technology which gives each product its ‘look’ continues to be upgraded… and, these upgrades mean benefits and thus, must be taught to the industry. People need to know about click LVT: where to use it; where not to use it. It’s up to us to disseminate this information. The more LVT evolves, the more innovative the installation procedures must be.” For the commercial sector, there are so many more considerations that must be addressed before any floor product is specified. These include disseminating an abundance of knowledge relating to: • Durability • Resilience • Appearance continuity • Performance specification • Ease of cleaning • Sound absorption • Impact resistance • Slip resistance • Chemical/heat resistance • Load-bearing • Colors/patterns • Low VOC emission • More... The task to educate most everyone within his or her sphere of influence is demanding. But Belknap White knows that a comprehensive education program benefits many. Product knowledge and subsequent acceptance help not just their company, but also the entire flooring industry, grow exponentially. The overall mantra behind BWG’s training events stems from one mindset: “What can we do to improve our services and further add value to you today? CCR

Ron Treister is President/Founder of Communicators International, Inc., a marketing communications firm headquartered in Jupiter, Fla. For three decades, his firm has worked with major accounts focusing on the commercial construction sector. He may be reached at: rlt@communicatorsintl.com



FALL 2017


Gary Kramer, Certified Federal Acquisition Professional


So you want to be in the federal construction game? A government contracting officer shares his insights on what's out there

ALSO: A special supplement to:

U.S. Military Academy’s new cadet barracks honors for one of its own

So you want to be in the federal construction game? A government contracting officer shares his insights on what's out there


out there for contractors interested in getting into the game. But it is a different game. That's the

first thing that Gary Kramer will tell you.

As a Certified Federal Acquisition Professional, Kramer has served as a contracting officer at the Santa Monica Mountains National Recreation Area since 2009. Located in Los Angeles and Ventura counties, the Santa Monica Mountains National Recreation Area is the largest urban park in the United States. Hidden in plain sight from Los Angeles, the Santa Monica Mountains offer easy access to surprisingly wild places. Visitors can experience the famous beaches of Malibu or explore more than 500


ity. State. Regional. Federal. There are contracts

miles of trails. There are myriad historical and cultural sites, from old movie ranches to Native American centers. Kramer landed at Santa Monica Mountains National Recreation Area after serving as the contracting officer at the NASA Management office, located at the Jet Propulsion Laboratory in Pasadena. Along with administering, negotiating and issuing subcontract agreements with commercial and DOD customers, he managed JPL construction and facility contracts.


tains more than 67,000 structures spread across 417 sites, which account for more than 50 million square feet of constructed space, such as visitor centers and historic structures. There are more than 4 million acres of maintained landscapes (campgrounds, battlefields, etc.), 17,000 miles of trails, and more than 3,000 utility systems.

What are some of the projects you're working on?

NPS is designing new facilities and renovating existing buildings to operate in a much more sustainable manner and working to reduce the overall environmental impacts of its operations. As part of this effort, we work with commercial firms, many of which are small businesses’ to fulfill our goal of maximizing environmental sustainability and reducing our impact on the environment. This approach creates an abundance of opportunities for companies looking to work with the NPS. NPS issues all bids and requests for proposals through the federal government's electronic business portals. All federal procurement opportunities over $25,000 are posted on the Federal Business Opportunities websites at FedBizOpps.gov and FedConnect.net. NPS works with more than 5,000 businesses to provide high-quality visitor experiences, ranging from lodging to recreational tours, through concession contracts and commercial use authorizations.

So there are lots of opportunities?

So, when questions about getting into the federal construction game arise, Kramer is always happy to shed some light on the topic. Federal Construction sat down with him to get his thoughts on the process.

What type of opportunities should project managers be looking for at the National Park Service?

The National Park Service (NPS) offers small businesses a great deal of contracting opportunities. NPS has buildings to construct, roads to pave, wastewater treatment plants to operate, and leaky roofs to repair. NPS offices purchase furniture, vehicles, office equipment and a host of other products. Purchasing is integral to all aspects of government operations from simple purchases, such as paper, in support of our office functions, to more complex purchases, such as fire suppression systems, the repair of roads, rehabilitating its existing structures and constructing whole building systems for new parks. Additionally, a large portion of Federal dollars at NPS are spent on services from janitorial through landscape maintenance to engineering services. NPS also issues solicitations for a great deal of for ADA construction projects at the nation’s park sites.

NPS sites are the largest in the country, right?

Yes, NPS efficiently manages the largest number of constructed assets of any civilian agency in the Federal government. It operates and main-

There are. Each year, the Department of the Interior, under which NPS is housed, awards billions of dollars of prime contracts for supplies, equipment, services, concessions, architecture, engineering and construction projects. Businesses can take advantage of these opportunities electronically, by first obtaining a Dunn and Bradstreet number and then registering the business at sam.gov. NPS offices work with the Small Business Administration (SBA) to help locate qualified small businesses. These businesses include small disadvantaged businesses, women-owned small businesses, “HUBZone” businesses, and service-disabled veteran-owned small businesses, which may be able to perform under direct contracts with the government, or through subcontracting opportunities. Generally speaking, each contract that has an anticipated dollar value exceeding $3,500 but under $150,000 is automatically reserved exclusively for small businesses. Qualifying as a small business is determined by standards matched to North American Industry Classification System (NAICS) Codes. This identifies the largest size that a business (including any subsidiaries and affiliates) may be to remain classified as a small business for SBA and federal contracting programs: www.sba.gov/ sites/default/files/Size_Standards_Table.pdf.

Where are some of the biggest opportunities?

NPS makes every reasonable effort to maximize the use of green procurement and bio-based products. Many opportunities come by promoting environmental sustainability and building and repairing structures that minimize our carbon footprint. At the Santa Monica Mountains National Recreation Area, we have made great achievements in this area. In 2009, we worked with




the SBA to award a $2.4M contract to build a new 3,200 square foot Student Intern Center at the Diamond X Ranch in Calabasas, CA. This project was nationally recognized for its sustainable design. The intern center funding came from the American Recovery and Reinvestment Act of 2009 and was completed in 2010. At another construction project in the park, we have achieved LEED Platinum and “net zero” certified green building designations with new construction of the Anthony C. Beilenson Interagency Visitor Center, located at the historic 588-acre King Gillette Ranch in Calabasas. The visitor center project included the rehabilitation of an existing 1920’s 6,000 square foot building and the construction of a new 1,000-square foot restroom structure. The project also included a new 50-stall parking area, entry plaza, paths and related site work. It received a total of $9.5M in interagency construction funding. In 2017, we completed a nearly $500,000 renovation of the historic Peter Strauss Ranch in Agoura Hills, Calif. The ranch’s main house received several structural and ADA upgrades. The contract was awarded to a contractor who received the project by again working with the SBA. Additionally, over the past few years we have installed several photovoltaic (PV) systems in both new and existing structures.

What's a typical day look like for you?

A lot of people might find lighting sustainability an interesting opportunity.

The largest priority is to fairly compete and award contracting opportunities that are available to the public. These procurements range in variety. But all center around procuring the best deliverable that can be provided to the NPS from businesses who desire to work with us and have the capability to meet our needs. Many small businesses seem to keenly fit the bill. The best way to break into federal construction is to monitor the opportunities that are constantly being posted on the government’s portals such as FedBizOps.gov. Businesses should not hesitate to contact a contracting specialist and introduce yourself and your organization.

Yes. We have placed hundreds of solar panels on structures throughout the park. Additionally, we have incorporated LED lighting into new buildings and have replaced traditional incandescent and fluorescent bulbs with the high efficiency LED’s. We have also moved toward highly efficient HVAC systems being used in the park structures. Skylights have also been incorporated into several of our buildings. Each of these efforts involves contracting out for supplies, services and construction.


It's a multi-faceted day. It often involves reading up on current acquisition policy and updates to federal regulations. Much of this reading focuses on US Code, FAR, Internal DOI Policies, the Department of Labor wage determinations updates, affirmative action policy, and various SBA updates, to name a handful. Then, of course, there is the management of numerous contracts and interagency agreements at five different national park sites located in the Pacific West Region, along with the administrative and federal data reporting requirements that accompany these contracts. As one can imagine, it takes a great deal of effort. March through September of each fiscal year is our heavy contracting period. Much of those months are occupied with soliciting new contracting opportunities, awarding contracts and communicating frequently with project managers, contracting officers’ representatives (COR’s), division chiefs, budget analysts and fellow contracting personnel. There is never any lack of activity taking place in the world of federal contracting. When time allows, I like to get out into the parks and see the projects that I am involved with.

What's the biggest item on your to-do list right now?


Are you optimistic about what you see ahead?

Yes. Opportunities in the federal contracting arena will continue to be available in great numbers. At the NPS, we have had the great fortune of working with some of America’s best companies, large and small. So many of the organizations we work with provide us with great products and services and are innovative in their approaches in how they provide them to us. Working in contracting gives me a wonderful insight into American innovation and how companies are able to adapt to our changing needs, in a rapidly changing world. There has been a seminal movement toward automation and any company wishing to work with us must embrace that. From the solicitation through final payment, it is electronically performed by the click of a mouse. Small and large companies are

doing business with the government in ways we had never previously imagined. From the perspective of a contracting officer, this new approach to doing business in the digital age has been positive.

What's the most rewarding part of you job?

It's awarding contracts to small businesses that have never previously worked with the government. Presenting opportunities to these businesses and seeing them come to fruition creates a great sense of pride.

What's the best thing a contractor said to you?

It was thank you. He said that contracting with the government had made a huge difference in his business. FC

A day in the life To get a feel for what a project manager does on the federal construction side, we asked J. Colter Chisum, P.E., the chief of facilities management at the Santa Monica Mountains National Recreation Area, to take us along for a day.

government with its requirements for a variety of supply, service and construction contracting and deliverables. Most opportunities are both announced and solicited electronically through FedBizOps.gov and FedConnect.net

Are there any difference between what a project manager does on federal and commercial projects? The fundamentals of what a project manager does on a federal project and a commercial project are the same. The two largest difference is that the procurement authority is separate from the funding authority and the type of funding for the project almost always has special reporting requirements. To remain fully transparent all fund sources used on federal contracts have regular reporting intervals and a thorough spending close out requirements. Another thing is that almost all of the federal funds used in construction expire. Most projects must be awarded within one to two years of receiving funds. Project managers must also provide and thorough and transparent report on a contractor’s performance. The contractors always get to see their report and can protest any negative reviews.

What's the biggest issue today related to the construction side of the business on the federal side today? The biggest issue is that soft funds or project funds are increasing while base funding or funding that can be used to hire federal staff is decreasing. Federal project managers are having to do more with less. That trend looks as if it will last at least a few more years.

What types of opportunities should PMs be looking for? There will be continued opportunities for federal contractors to provide the

Talk about sustainability. What things are the government looking at today? All NPS projects for new buildings target a LEED silver or better rating. We also pursue Energy Savings Performance Contracts. With those we perform an energy audit then contract with a vendor to construct energy savings features (LED lights, new HVAC systems, PV systems, more efficient wastewater treatment facilities, etc.). The vendor then receives the funds from the energy savings for a 10- or 20-year term. The ESPCs are great because private industry benefits economically, the government gets to do projects it might not have all of the funding for, and the environment and

public benefit because less energy is getting used. What do you see as some of your biggest opportunities moving ahead in the federal construction market? Construction will continue to grow and more federal entities will be contracting for service formerly performed by federal staff. More custodial, HVAC and other maintenance services. What trends are you seeing? More and more services going to contract. What is today's consumer looking for when they visit national park sites? People are looking for the experiences they have seen in movies, TV and social media. With 417 park sites that are all unique, people are looking for an endless amount of things. They are looking to see their first bear in Wrangell Saint Elias, connect with our country’s fallen soldiers at the Korean Was Memorial, show their kids the sites where the Wright Brothers constructed the first flying machines, or having an exciting adventure paddling the grand canyon. The National Parks capture the stories of our county's history and provide protection and access to some of the most beautiful natural places on earth.






U.S. Military Academy's new cadet barracks honors for one of its own

honor By JoAnne Castagna


ouglas Melville of New York City was very close with his late Uncle, U.S. Air Force general officer Benjamin Oliver Davis, Jr. He smiles as he remembers the lessons he learned from West Point’s first African-American graduate of the 20th Century. Davis was a military pioneer during a time of racial segregation.

Front exterior of Davis Barracks under construction. U.S. Military Academy West Point. Credit: Daniel Desmet, Public Affairs, New York District.

“My uncle said the wheels of justice turn slowly," Melville recalls. "Things are going to take time, take generations and take lives to get changed and implemented, but you need to stay determined and dedicated toward those goals.”




Melville, Chief Diversity Office at TBWA\ North America, is witnessing this change in action this century as the U.S. Military Academy names a new Cadet barracks after Benjamin Davis, who was selected for what he stood for. “My uncle made sure to instill in me that as I go through my professional career that it was important for me to take what I learn and make the path easier for those that come after me.” Davis lived his words. He had a life-long love of flying and became the commander of the World War II Tuskegee Airmen, and soon after became one of the first African Americans to receive military aviation wings. He also helped create policies that opened doors for other African Americans in the military. Davis Barracks was designed and constructed by the U.S. Army Corps of Engineers, New York District’s contractor Walsh Construction Company of Chicago and its subcontractor, Clark Nexsen. The sprawling, six-floor structure contains enough floor space to house five football fields and sits in the Central Area of the main campus which was designated a National Historic Landmark. When Melville was informed about the building dedication, he was invited to the Academy. “A historian showed me around. At one point, I turned around and there were gentlemen wearing hard hats and yellow vests and they said we are from the U.S. Army Corps of Engineers and they wanted to show me the building. They put a hard hat on me and told me that they wanted me to see, touch and feel the Davis Barracks.” Melville was shown every aspect of the structure from where rock was blasted to make room for the barracks to the interior of the cadet rooms. Mathew Ludwig, New York District’s Military Program Chief at the time, walked Melville around. “He was impressed with the detail and stated on numerous occasions that he was honored to be part of ‎the event and thanked everyone who had a hand in the facility,” he says.

U.S. Air Force general officer Benjamin Oliver Davis Jr. Credit: USACE.

The structure is modern, but you wouldn’t know it by looking at the exterior. The building was designed to maintain the look of the rest of the historic 200-year old campus.

At first glance...

Melville first observed where solid rock was cut for two years to make space for the building.



“The barracks stands where there used to be a large rock hill," says Catherine Scott, New York District’s Team leader. "To make way for the building, we blasted and removed 60 feet of solid rock from the top of the hill. This is enough material to fill a football field 32 inches high. We then hauled approximately 150,000 cubic yards of this rock to off-site locations, all done from a restricted project site surrounded by historic structures occupied by over 4000 cadets.” The first floor of the barracks consists of mechanical rooms and space for a chiller plant that will provide air-conditioning to neighboring existing barracks. Above there is a mezzanine level on the West side where there are cadet storage and trunk rooms. And above that are floors two through six, which are dedicated to the dormitories. Each dorm will house two to three cadets who will have access to restrooms and laundry rooms. An architectural highlight is its central light well. “There is a large 17-foot square skylight on the roof and a large open area on each of the floors below," Scott says. "This central well space allows natural sunlight to illuminate the common area. The aesthetic design will provide an open feeling for cadets when they gather in the study rooms or collaboration rooms on each floor. A similar skylight is located above each of the two main stairs at each end of the building to provide similar lighting.” “The Army Corps showed me each of the barracks, and explained how the heat and air conditioned floors work," Melville says. "It is the first barracks to have air conditioning.” Scott says they are using an innovative method to control the climate in the cadet rooms through plastic tubing that was installed in the concrete floor slabs. "This tubing will provide radiant heating during the winter months as well as radiant cooling during the summer season. While radiant heating has become more widespread and popular in recent years, using the same tubing to cool the ambient space is a relatively newer technique.” It works by circulating heated water through tubing in the floor, she says, while during the cooling season the radiant system works very much the same way, except the water is chilled and circulated through the same tubing.




This is one of several ways the building is energy efficient. Thirty percent of the building’s hot water is being delivered through a solar hot water system that was built on the barrack’s roof. All of this is being done in order that the Army Corps can achieve the U.S. Army’s requirement of Leadership in Energy and Environmental Design (LEED) Silver certification. These energy saving features will save taxpayers approximately $44K annually. The structure is modern, but you wouldn’t know it by looking at the exterior. The building was designed to maintain the look of the rest of the historic 200-year old campus.

“The building was designed in the military gothic revival architectural style to blend in with the adjacent historical structures located in the Central Area of the Academy,” Scott says. The design includes granite surface covering on the exterior walls and gothic arches.

This way up...

There are also secured entryways that extend the width of the structure and allow a way out to egress from the north formation area to the south side of the building. In addition, there are parapets, where the roof meets the walls along the roof perimeter that were designed in a defensive battlement style and include concrete crenels, open space, and cast stone lintels and cap stones. Scott says a significant volume of granite was required for the façade and a pedestal structure below the building – 121 million pounds to be exact. This is equivalent to 10,083 elephants, each weighing 12,000 pounds.

“It’s not just granite, it’s not just wiring, it’s not just glass and steel, it’s actually a real person who lived his entire life putting it on the line and making it out in the end.”

Douglas Melville speaking at the Davis Barrack’s Dedication Ceremony. Credit: USACE, New York District, Public Affairs.

– Douglas Melville, Chief Diversity Office, TBWA\North America

Douglas Melville (Right) and New York District Commander, Col. David A. Caldwell at the Davis Barrack’s Dedication Ceremony. Credit: USACE, New York District, Public Affairs.

Maintaining the historic look of the barracks is important. If a piece of granite breaks off it’s fixed. “They showed me the computer program they have that tells them what type of piece broke off so that it can be replaced and reset,” Melville says. Melville is amazed at what was created in his uncle’s name. “He has a monument in his name that stands taller than the others, in the center of the campus and is the last barracks to be built in our lifetime and maybe in our children’s and grandchildren’s lifetime at the U.S. Military Academy, West Point.” Melville says this is a man's life work. "It's not just granite, it's not just wiring, it's not just glass and steel, it's actually a real person who lived his entire life putting it on the line and making it out in the end.” FC

Dr. JoAnne Castagna is a Public Affairs Specialist and Writer for the U.S. Army Corps of Engineers, New York District. She can be reached at joanne.castagna@usace.army.mil.






Commercial Construction Data


ollowing is a brief report on new commercial construction projects. The information is presented as a service of Commercial Construction Data, a product of Commercial Construction & Renovation. For more information, visit www.cdcnews.com. PROJECT NAME







Lake Ridge, VA



New Construction

Q1 2018

Dairy Queen Grill & Chill

Fredericksburg, VA




Q1 2018

Charley's Philly Steaks

Tysons, VA




Q4 2017

Five Below

Hyattsville, MD



New Construction

Q1 2018

Food Lion #1624

Virginia Beach, VA




Q1 2018

Dash In Store #419

New Castle, DE



New Construction

Q1 2018

AutoZone #6473

Owings Mills, MD



New Construction

Q1 2018

Washington Global Trade Center

Washington, DC



New Construction

Q3 2018

The Oxford

Oxon Hill, MD




Q1 2018

Charleston Edge

Charleston, WV




Q1 2018

CitizenM Hotel

Washington, DC



New Construction

Q1 2018

King Street Hyatt Centric

Alexandria, VA



New Construction

Q1 2018

Virginia Commonwealth University School of Engineering Research Building

Richmond, VA



New Construction

Q1 2018

Arlington Elementary School Baltimore City Public Schools

Baltimore, MD




Q2 2018

J.M. Tawes Career and Technology Center

Westover, MD



New Construction

Q2 2018

South County Police Station and Animal Services Facility

Fairfax, VA



New Construction

Q2 2018

National Foreign Affairs Training Center Child Care Facility

Arlington, VA




Q1 2018

Stone Ridge Medical Center

Aldie, VA



New Construction

Q1 2018

United Medical Center - Entry Lobby & Physical Therapy/Outpatient Therapy

Washington, DC




Q1 2018









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Advertiser Page Reader Advertiser Page Reader Advertiser Page Reader Service Service Service No. No. No. Ad Art/Genesis Light Solutions..... 45..............23


Antigo Sign & Display............... 95..............40

Calpipe Security Bollards......... 127.............50

Arecont Vision........................... 21..............15

Cawley..................................... 14..............11

Arriscraft.................................. 11...............8 Assa Abloy................................ 69..............33 Automated Cutting Technologies.... 41..............21 Beam Team Construction.......... 43..............22

CertainTeed.............................. 83..............37 Chain Store Maintenance......... 111.............46 Commerical Construction & Renovation Project Awards...... 109.............45 Commerical Construction & Renovation People 2017.......... 133.............53

The Blue Book.......................... 71..............33

Connect Source........................ 49..............25 Construction Data Co. (CDC).... 131.............52 Commicators International Inc.... 100.............42 CONSTRUCT-ED....................... 135.............54 Construction One....................... 5................3 Controlled Power...................... 15..............12 Dynamic Air Quality Solutions..... 79..............35 Egan Sign................................. 55..............28

Legal Notice Statement of Ownership, Management, and Circulation (Requester Publications Only) 1. Publication Title: Commercial Construction & Renovation 2. Publication Number: 2329-7441 3. Filing Date: September 27, 2017 4. Issue Frequency: Bi-Monthly 5. Number of Issues Published Annually: 6 6. Annual Subscription Price (if any): $50.00 7. C  omplete Mailing Address of Known Office of Publication (Not printer): 358 Aviemore Lane, Suwanee, GA 30024 Contact Person: David Corson, Telephone: 678-765-6550 8. C  omplete Mailing Address of Headquarters or General Business Office of Publisher: 358 Aviemore Lane, Suwanee, GA 30024 9. F ull Names and Complete Mailing Addresses of Publisher and Editor: Publisher: David Corson, 358 Aviemore Lane, Suwanee, GA 30024 Editor: Mike Pallerino, 1520 Dawn Valley Trail, Cumming, GA 30040 10.Owner: David Corson, 358 Aviemore Lane, Suwanee, GA 30024 11. K nown Bondholders, Mortgagees, and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages, or Other Securities: None 12. Not applicable 13. Publication Title: Commercial Construction & Renovation 14. Issue Date for Circulation Data Below: July/August 2017 15. Extent and Nature of Circulation Average No. Copies No. Copies of Single Each Issue During Issue Published Preceding 12 Months Nearest to Filing Date A. Total Number of Copies (Net press run) B. L egitimate Paid and/or Requested Distribution (By Mail and Outside the Mail) (1) Outside County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written request from recipient, telemarketing and Internet requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser’s proof copies, and exchange copies.) (2) In-County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written requests from recipient, telemarketing and internal requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertisers’ proof copies, and exchange copies. (3) Sales Through Dealers and Carriers, Street Vendors, CounterSales, and Other Paid or Requested Distribution Outside USPS® (4) Requested Copies Distributed by Other Mail Classes Through the USPS C. Total Paid and/or Requested Circulation (Sum of 15b (1), (2), (3), and (4)) D.Nonrequested Distribution (By Mail and Outside Mail) (1) Outside County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources) (2) In-County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources) (3) Nonrequested Copies Distributed Through the USPS by Other Classes of Mail (e.g. First-Class Mail, Nonrequestor Copies mailed in excess of 10% Limit mailed at Standard Mail® or Package Services Rates) (4) Nonrequested Copies Distributed Outside the Mail (Include Pickup Stands, Trade Shows, Showrooms and Other Sources)


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F&D Commercial....................... 53..............27 Fast Signs................................. 29..............17 Fisher Architecture..................64-65...........32 FPL........................................... 19..............14 Fulcrum Construction................ 59..............30 The Garland Company, Inc........ 13...............9 Georgia Printco......................... 97..............41 GGS Partners........................... 114.............47 Grab Maintenance Services..... 107.............44 Honeywell................................. 27..............16 Lakeview Construction, Inc........ 9................7 May Group................................ 91..............39 The McIntosh Group.................. 39..............20





29 0 3,877

27 0 3,975

National Pavement.................... 75..............34 National Terrazzo & Mosaic Association................... 31..............18 Newton...................................... 3................2 Philadelphia Sign.........................115..............48 RCI, Inc.........................................129..............51









1,885 5,762 236 5,998 67.3%

1,652 5,627 441 6,068 70.6%

16. Electronic copy circulation a. Requested and Paid Electronic Copies 0 b. Total Requested and Paid Print Copies (Line 15c) + Requested/Paid Electronic Copies (Line 16a) 3,877 c. Total Requested Copy Distribution (Line 15f) + Requested/Paid Electronic Copies (Line 16a) 5,762 d. Percent Paid and/or Requested Circulation (Both Print & Electronic Copies) (16b divided by 16c x 100) 67.3% X I certify that 50% of all my distributed copies (electronic and print) are legitimate requests or paid copies.

0 3,975 5,627 70.6%

17. P ublication of Statement of Ownership for a Requester Publication is required and will be printed in the issue of this publication.: September/October 2017 18. S ignature and Title of Editor, Publisher, Business Manager, or Owner David M. Corson, September 27, 2017. I certify that all information furnished on this form is true and complete. I understand that anyone who furnishes false or misleading information on this form or who omits material or information requested on the form may be subject to criminal sanctions (including fines and imprisonment) and/ or civil sanctions (including civil penalties).


Commerical Construction & Renovation Summit 2018.......33-35...........19


Retail Maintenance Specialists.... 61..............31 Rockerz Inc................................ 7................4 Rogers Electric......................... 57..............29 Salsbury.................................... 8................5 Sargenti Architects................... 47..............24 Schimenti............................. 8, CVR4........6, 56 Smart Heat............................... 85..............38 Stiebel Eltron............................ 81..............36 SuperBright LEDS .................... 17..............13 Wagner..................................... 13..............10 Wallace..................................... 51..............26 Warner Bros............................ CVR3...........55 Wolverine Building Group......... 105.............43 ZipWall.................................... 117.............49




by David Corson

Where the tough reside


hen the going gets tough, the tough get going.” The old saying still means something today. And as a slate of hurricanes

hit the Southeast and Gulf Coast regions, storm season arrived.

Even though the hurricanes caused massive destruction and disrupted many lives, it brought out the best in people. Without asking for help, people in other states stepped up to the plate to send help.

Commercial Construction & Renovation (ISSN 2329-7441) is published bi-monthly by F&J Publications, LLC. The opinions expressed by authors and contributors to Commercial Construction & Renovation are not necessarily those of the editors or publisher. Commercial Construction & Renovation is not responsible for unsolicited manuscripts, photographs or artwork. Unsolicited materials will only be returned if a self-addressed, postagepaid envelope is included. Articles appearing in Commercial Construction & Renovation cannot be reproduced in any way without the specific permission of the publisher or editor.


Even Atlanta, four hours from the coast, took a blow from the fury of Hurricane Irma, clobbering us with tropical storm winds that knocked down trees and blew out power lines. Few were spared. But as usual, true American Patriotism came through in all of these devastated areas. As soon as the storms passed, people from all over sprung into action. First responders. Power crews. The National Guard, Coast Guard and let’s not forget about The Cajun Navy armada of boats. And anyone and everybody caught in Hurricane Harvey’s path. There were many who escaped the storm’s path by leaving the states affected. One of them was a lady from Florida who had puppies living in a cramped Hampton Inn hotel room just north of Atlanta. She sent out an SOS on Facebook. My wife, an Angel’s Among Us Pet Rescue volunteer, offered to meet her and pick up three of the five-month-old pups, and help find them a good home. There was also a animal shelter over flowing with lost animals from storms that needed food. Once again, after a simple message on Facebook, we collected food donations for the shelter and delivered the food. Every penny really does help in a disaster. Even though the hurricanes caused massive destruction and disrupted many lives, it brought out the best in people. Without asking for help, people in other states stepped up to the plate to send help. With all the turmoil in the world today, it’s nice to see that people know right from wrong, and what needs to be done in an emergency. I really am proud to be an American. We wish you much success in the last quarter of 2017 and into the New Year ahead. We hope to see you Jan. 10-12, 2018, at our Summit in Daytona Beach, Fla.

Subscription: 1 year, $50 in U.S., Canada and Mexico; single copies, $10. 1 year, $190 International surface; $290 International air mail; International single copies $25. Printed in U.S.A. Known office of publication: 358 Aviemore Lane, Suwanee, GA. 30024. Periodicals postage paid at Suwanee, GA. 30024, and additional mailing offices. POSTMASTER: Send address changes to Commercial Construction & Renovation, P.O. Box 3908, Suwanee, GA 30024.




INSIDE THIS ISSUE: RCA Members Answer the Call........ pg 2

President’s Message....................... pg 3

Giving Back – How RCA Members are Improving Their Communities.... pg 2

RCA Sustaining Sponsors................. pg 8



Top Construction Students Receive RCA Scholarships Following a national call for applications and a blind review of candidates by RCA’s Scholarship Committee, 15 construction management students were awarded scholarships of $1,500 for their fall 2017 semester: • Justin Adams, Texas A&M University • Michael Boylan, Clemson University • Hunter Bullock, Mississippi State University • Ryan Crookston, Brigham Young University • Alex Harris, Ohio State University • Matthew Holtschneidet, The Catholic University of America • Johna Jones, Philadelphia University • Corey Katzmann, The Catholic University of America • Matthew Mayo, Ohio State University • Samuel Reading, Boise State University • Jonathon Riley, University of North Florida • Aaron Rustem, Ferris State University • Nathan Sterns, Kansas State University • Austin Tebbe, Ohio Northern University • Julia Tisdale, Ferris State University Chad Lexvold, a senior construction management major at Minnesota State University Mankato, was awarded the Christian Elder Memorial Scholarship for the second year in a row. The scholarship was established in 2008 in memory of Christian Elder, who died in 2007 at the age of 38. Christian was a project manager with Elder-Jones, Inc., a charter member of the RCA. The scholarship is awarded to only to students at Minnesota State University Mankato.

Scholarship criteria include enrollment in a construction management or related program, rising junior or senior, attending school full-time, a major GPA of at least 3.25, and an overall GPA of at least 3.0. Applicants are required to submit a letter of reference and a personal statement that addresses how the Retail Contractors Scholarship will enable them to achieve their goals, what sets them apart from their peers, their undergraduate academic goals, and their ideal career. Complete applications are reviewed and scored by the Scholarship Committee, comprised of Board members and Advisory Board members. Aaron Rustem, who is entering his junior year at Ferris State University of the Construction Management Program, exemplifies the type of student RCA recognizes with these scholarships. A native of from Mason, MI, before enrolling at Ferris State, Aaron achieved the rank of Eagle Scout, was in the National Honor Society, and played varsity football and baseball. During his junior and senior years of high school, he completed the Capital Area Career Center’s Scholarship recipient Aaron Rustem Construction Technology program. At Ferris, he joined the Associated Construction Students (ACS) organization, serving as the community service chair and currently as Vice President. As the community service chair, he helped establish a relationship between ACS and the Mecosta County Habitat for Humanity. Aaron has completed two summer internships, and is using those experiences to determine whether he wants to pursue a path as a project manager or a project superintendent. RCA is proud to support the future construction leaders of tomorrow. Our efforts are possible with the support of our members. We would like to thank the following RCA members made a contribution to the Scholarship Fund in FY17 (May 2016-April 2017): $1,500 and above Elder-Jones, Inc. Triad Retail Construction

John and Sherry Elder with Chad Lexvold at the Minnesota State University Mankato scholarship awards ceremony. RCA’s Intern Scholarship was awarded to Dominic Ciancio, a student University of Missouri-Columbia who interned for William A. Randolph, Inc. Intern Scholarship recipients must meet the same criteria as others, but be nominated specifically by a RCA member company following completion of an internship with that company.

$1,000 Retail Construction Services, Inc. Shames Construction Company Thomas-Grace Construction, Inc. Weekes Construction, Inc. Westwood Construction, Inc. Woods Construction, Inc. $750 Healy Construction Services, Inc.

$500 Commonwealth Building, Inc EMJ Corporation Fred Olivieri Construction Company Lakeview Construction, Inc. Royal Seal Construction, Inc. Schimenti Construction Company, Inc. Up to $499 Desco Professional Builders, Inc. Eckinger Construction Company Trainor Commercial Construction, Inc.

To make a contribution to the RCA Scholarship Fund, contact the RCA office at info@retailcontractors.org.

RCA’s mission is to promote professionalism and integrity in retail construction through industry leadership in education, information exchange, and jobsite safety.


RCA Members Answer the Call Giving Back: How RCA In early September, RCA put a call out to its members to help those affected by Hurricane Harvey. Tony Annan, President of Warwick Construction in Houston, TX, offered to collect and distribute wet/dry shop vacs, shop fans, and dehumidifiers to local residents who desperately need help. The response was overwhelming and RCA members came through in a big way. Warwick’s staff were able to deliver multiple loads of equipment to Houston-area residents in desperate need. Many thanks to Tony Annan and Warwick Construction for conceiving and coordinating the drive and to all of the generous RCA members that answered the call. This is an amazing example of the RCA spirit! Just ONE day of deliveries to the Warwick offices.

Members are Improving Their Communities Royal Seal Construction, Inc. Members of the Retail Contractors Association are high caliber retail contractors united to provide a solid foundation of ethics, quality, and professionalism within the retail construction industry. But our members are not just building stores around the country; they are also giving back through a variety of public service efforts. In this feature series, we share how our members are making a difference in their local communities.

“The true meaning of life is to plant trees, under whose shade you do not – Nelson Henderson expect to sit.” A common thread runs through the offices at Royal Seal Construction in Bartonville, TX: generous, kind-hearted people. Since our world and our communities have no shortage of people in need, Royal Seal has chosen several worthy organizations (Continued on page 6 )

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President’s Message Brad Bogart, CDP, President, Bogart Construction, Inc.

Happy fall to all! I hope business is good and your family summer vacations were successful! The RCA Board recently concluded a productive summer Board meeting and I want to report on two important items discussed:

Superintendent Training Program One of the more pressing issues in our industry is the training of upcoming superintendents. The RCA board has made this a top priority and formed a committee to prepare content for this program. At the summer Board meeting we made the decision to contract with FMI to completely assemble the program. Our goal is to roll out the program to all members at our Annual Conference in Dallas next March. We are eager to share this program and are confident that it will be very successful for our members. During our meeting, RCA Advisory Board member Jason Miller (JC Penney) stated that the Superintendent Training Program is the most exciting project he has seen come out of the RCA since his involvement. The economy has enjoyed a slow but steady growth for the better part of a decade. The stock market hit an all-time high of 22,000 this summer and the unemployment rate fell to 4.3%--the lowest it has been in 16 years. Many companies are enjoying the bright economic environment, but it makes for a very competitive job market. This makes the Superintendent Training Program more important than ever to make sure our industry continues to thrive and take advantage of the opportunities available. We want all of our member companies to share in the growing economy! Brad Bogart

Workers Compensation – Employee Modification Rates The subject of the Employee Modification Rate (EMR) report requested during the member application and renewal processes was discussed at the meeting. I would like to take this opportunity to clearly convey why this request is made and explain why we decided to request EMRs from existing members. Currently, all prospective members are required to submit their EMR as part of the initial application process. To ensure that all members are held to the same standards, the Board decided to request EMRs from existing members during the renewal process, to be both transparent and fair. This request was not intended to jeopardize current membership. We made the request so we can ensure that any with high rates are actively working to lower their rate. We feel that it is our responsibility to make sure all members are held to the highest standards to maintain the integrity of the RCA. If you would like to discuss this further, please do not hesitate to reach out to me directly at any time. In closing, the Board is preparing for our upcoming annual meeting in March 2018 and are confident it will be an educational time for all members.

Chuck Barnes - Spinoso Real Estate Group

Jeffrey D. Mahler - L2M, Inc.

Ken Christopher - LBrands

Jason Miller - JCPenney Company

Mike Clancy - FMI

Steven R. Olson, AIA - CESO, Inc.

Craig Hale, AIA -

Kristen Roodvoets - ALEX AND ANI

HFA - Harrison French Associates


Joseph Schimenti 914-244-9100 JSchimenti@schimenti.com



— brad@bogartconstruction.com

Welcome New Members

The following companies have recently been approved by the Board for membership. Go Green Construction, Inc. Pittsburgh, PA, Anthony Winkco, Vice President Southwestern Services, Fort Worth, TX, John S. Lee, President

Robert Moore 714-491-1317 RAMoore@gray.com


Mike McBride 817-302-2050 mikem@westwoodcontractors.com

Jack Grothe 909-993-9332 jackG@JGConstruction.com

Justin Elder 952-345-6069 justin@elderjones.com



Ray Catlin 972-800-2910 rcatlin@emjcorp.com Hunter Weekes 864-233-0061 hweekes@weekesconstruction.com

MILITARY SERVICE INITIATIVE Jay Dorsey 281-485-4700 J.Dorsey@triadrc.com

Phil Eckinger 330-453-2566 phil@eckinger.com


Eric Handley 847-856-0123 eric.handley@warandolph.com


David Martin 920-490-3104 david@hjmartin.com

OFFICERS President - Brad Bogart

Secretary/Treasurer - Steve Bachman

Vice President - Rick Winkel

Immediate Past President Robert Moore

Bogart Construction, Inc.

Winkel Construction, Inc.

Retail Construction Services, Inc.



2020 Rick Winkel

2021 Phil Eckinger

2020 Mike Wolff Timberwolff Construction, Inc.

2021 Jack Grothe

2019 Ray Catlin

2021 David Martin

2019 Eric Handley

2021 Mike McBride

2018 Steve Bachman

2021 Joseph Schimenti

2018 Brad Bogart

2021 Hunter Weekes

2018 Justin Elder

Triad Retail Construction, Inc. Eckinger Construction Co. JG Construction H.J. Martin & Son, Inc.



Westwood Contractors Schimenti Construction Company, Inc. Weekes Construction, Inc.

Winkel Construction, Inc.

EMJ Corporation William A. Randolph, Inc. Retail Construction Services, Inc. Bogart Construction, Inc. Elder-Jones, Inc.

2020 Robert Moore Gray

PAST PRESIDENTS David Weekes 1990-1992 W. L. Winkel 1993 Robert D. Benda 1994 John S. Elder 1995 Ronald M. Martinez 1996 Jack E. Sims 1997 Michael H. Ratner 1998 Barry Shames 1999 Win Johnson 2000

Dean Olivieri 2001 Thomas Eckinger 2002 James Healy 2003 Robert D. Benda 2004-2006 K. Eugene Colley 2006-2008 Matthew Schimenti 2008-2012 Art Rectenwald 2012-2014 Mike Wolff 2014-2016 Robert Moore 2016-2017




RCA Membership

RCA members must meet and maintain a series of qualifications and are approved by the Board of Directors for membership. They have been in the retail construction business as general contractors for at least five years; agree to comply with the Association’s Code of Ethics and Bylaws; are properly insured and bonded; are licensed in the states in which they do business; and have submitted letters of recommendation.

COMPANY CONTACT A. F. Alber General Contractor, Inc. Anthony Alber Acme Enterprises, Inc. Robert Russell All-Rite Construction Co., Inc. Warren Zysman Atlas Building Group Brian Boettler Bogart Construction, Inc. Brad Bogart Buildrite Construction Corp. Bryan Alexander Burdg, Dunham and Associates Harry Burdg Comet Construction Bernard Keith Danzansky Commercial Contractors, Inc. Kenneth Sharkey Commonwealth Building, Inc. Frank Trainor Construction One, Inc. Bill Moberger Crane Construction Company David Crane David A. Nice Builders Brian Bacon De Jager Construction, Inc. Dan De Jager Desco Professional Builders, Inc. Bob Anderson DGC Capital Contracting Corp. Gerry Ryan Diamond Contractors Lori Perry DLP Construction Dennis Pigg, Jr. E.C. Provini, Co., Inc. Joseph Lembo Eckinger Construction Company Philip Eckinger EDC Christopher Johnson ELAN General Contracting Inc. Adrian Johnson Elder-Jones, Inc. Justin Elder EMJ Corporation Ray Caitlin Engineered Structures, Inc. Mike Magill Fortney & Weygandt, Inc. Greg Freeh Fred Olivieri Construction Company Dean Olivieri Fulcrum Construction, LLC Willy Rosner Go Green Construction, Inc. Anthony Winkco Gray Robert Moore H.J. Martin & Sons, Inc. David Martin Hanna Design Group Jason Mick Hays Construction Company, Inc. Roy Hays Healy Construction Services, Inc. James Healy Herman/Stewart Construction Terry Varner International Contractors, Inc. Bruce Bronge J. G. Construction Jack Grothe James Agresta Carpentry Inc. James Agresta KBE Building Corporation Michael Kolakowski Kerricook Construction, Inc. Ann Smith Lakeview Construction, Inc. Kent Moon Management Resources Systems, Inc. Doug Marion Marco Contractors, Inc. Martin Smith Metropolitan Contracting Co., Ltd. Jane Feigenbaum Montgomery Development Carolina Corp. John Fugo Murray Costello Construction, Inc. Murray Costello National Building Contractors William Corcoran Pinnacle Commercial Development, Inc. Dennis Rome Prime Retail Services, Inc. Donald Bloom PWI Construction, Inc. Jeff Price RCC Associates, Inc. Beverly Raphael R.E. Crawford Construction LLC Jeffrey T. Smith Rectenwald Brothers Construction, Inc. Art Rectenwald Retail Construction Services, Inc. Stephen Bachman Retail Contractors of Puerto Rico Sean Pfent Rockford Construction Co. Thomas McGovern Royal Seal Construction, Inc. Gene Colley Russco, Inc. Matthew Pichette Sachse Construction and Development Corp. Jeff Katkowsky Scheiner Commercial Group, Inc. Joe Scheiner Schimenti Construction Company, Inc. Matthew Schimenti Shames Construction Co., Ltd. Carolyn Shames

PHONE STATE EMAIL MEMBER SINCE 215-249-4885 PA office@afalber.com 2015 586-771-4800 MI rrussell@acme-enterprises.com 2009 973-340-3100 NJ warren@all-riteconstruction.com 1993 636-368-5234 MO bboettler@abgbuilds.com 2017 949-453-1400 CA brad@bogartconstruction.com 2008 770-971-0787 GA bryan@buildriteconstruction.com 2013 816-583-2123 MO harry@burdg-dunham.com 2016 561-672-8310 FL barney@danzansky.com 2016 616-842-4540 MI ken.t.sharkey@teamcci.net 1990 617-770-0050 MA frankt@combuild.com 1992 614-235-0057 OH wmoberger@constructionone.com 2015 816-324-5951 MO dcrane@crane-construction.com 2013 757-566-3032 VA bbacon@davidnicebuilders.com 2011 616-530-0060 MI dandj@dejagerconstruction.com 1990 860-870-7070 CT banderson@descopro.com 1995 914-664-7244 NY gryan@dgccapital.com 2013 816-650-9200 MO loriperry@diamondcontractors.org 2015 770-887-3573 GA dpigg@dlpconstruction.com 2008 732-739-8884 NJ jlembo@eprovini.com 1992 330-453-2566 OH phil@eckinger.com 1994 804-897-0900 VA cjohnson@edcweb.com 1998 619-284-4174 CA ajohnson@elangc.com 2010 952-345-6069 MN justin@elderjones.com 1990 972-580-1210 TX RCaitlin@emjcorp.com 2014 208-362-3040 ID mikemagill@esiconstruction.com 2016 440-716-4000 OH gfreeh@fortneyweygandt.com 2013 330-494-1007 OH dean@fredolivieri.com 1992 770-612-8005 GA wrosner@fulcrumconstruction.com 2014 412-367-5870 PA anthony@ggc-pgh.com 2017 714-491-1317 CA ramoore@gray.com 2005 920-494-3461 WI david@hjmartin.com 2016 847-719-0370 IL jmick@hannadesigngroup.com 2016 303-794-5469 CO r.hays@haysco.biz 2002 708-396-0440 IL jhealy@healyconstructionservices.com 1996 301-731-5555 MD tvarner@herman-stewart.com 1995 630-834-8043 IL bbronge@iciinc.com 1995 909-993-9332 CA JackG@jgconstruction.com 1998 201-498-1477 NJ jim.agresta@jacarpentryinc.com 2013 860-284-7110 CT mkolakowski@kbebuilding.com 1998 440-647-4200 OH ann@kerricook.com 2012 262-857-3336 WI kent@lvconstruction.com 1998 336-861-1960 NC dmarion@mrs1977.com 1992 724-741-0300 PA marty@marcocontractors.com 1994 210-829-5542 TX jfeigenbaum@metcontracting.com 1995 919-969-7301 NC jfugo@montgomerydevelopment.com 1999 239-482-2770 FL Susan@MCIUSA.com 2014 651-288-1900 MN bill@nbcconstruction.us 2013 732-528-0080 NJ dennis@pinnaclecommercial.us 2012 866-504-3511 GA dbloom@primeretailservices.com 2014 480-461-0777 AZ price@pwiconstruction.com 2003 954-429-3700 FL braphael@rccassociates.com 1990 941-907-0010 FL jeffs@recrawford.com 2011 724-772-8282 PA art@rectenwald.com 1996 651-704-9000 MN sbachman@retailconstruction.com 1998 586-725-4400 MI spfent@gregconstruction.com 1996 616-285-6933 MI azimmer@rockfordconstruction.com 2014 817-491-6400 TX gene@royalseal.com 1994 508-674-5280 MA mattp@russcoinc.com 1995 248-647-4200 MI jkatkowsky@sachseconstruction.com 2009 719-487-1600 CO joe@scheinercg.com 2012 914-244-9100 NY mschimenti@schimenti.com 1994 925-606-3000 CA cshames@shames.com 1994 (Continued on page 5)



Shrader & Martinez Construction, Inc. Sierra Contracting Singleton Construction, LLC Solex Contracting Southwestern Services Sullivan Construction Company Taylor Brothers Construction Company, Inc. TDS Construction, Inc. Thomas-Grace Construction, Inc. Timberwolff Construction, Inc. TJU Construction, Inc. Tom Rectenwald Construction, Inc. Trainor Commercial Construction, Inc. Travisano Construction, LLC Tri-North Builders, Inc. Triad Retail Construction Warwick Construction, Inc. Weekes Construction, Inc. Westwood Contractors, Inc. William A. Randolph, Inc. Winkel Construction, Inc. Wolverine Building Group Woods Construction, Inc.

Ronald Martinez David Heiliger Denise Doczy-Delong Gerald Allen John S. Lee, Amanda Sullivan Jeff Chandler Robert Baker Don Harvieux Mike Wolff Tim Uhler Aaron Rectenwald John Taylor Peter J. Travisano Randy Danielson Jay Dorsey Walt Watzinger Hunter Weekes Mike McBride Tony Riccardi Rick Winkel Michael Houseman John Bodary

928-282-7554 760-745-8769 740-756-7331 951-308-1706 817-921-2466 954-484-3200 812-379-9547 941-795-6100 651-342-1298 909-949-0380 530-823-7200 724-452-8801 415-259-0200 412-321-1234 608-271-8717 281-485-4700 832-448-7000 864-233-0061 817-302-2050 847-856-0123 352-860-0500 616-949-3360 586-939-9991


info@shradermartinez.com 1990 dheiliger@sierracontracting.net 2016 denisedelong@singletoncontruction.net 2012 jerry@solexcontracting.com 2015 JLee@southwesternservices.com 2017 amanda@buildwithsullivan.com 2012 jchandler@tbcci.com 2014 inbox@tdsconstruction.com 1994 don.harvieux@thomas-grace.com 2012 mike@timberwolff.com 2008 tim@tjuconstruction.com 2016 arectenwald@trcgc.net 2010 john.taylor@trainorconstruction.com 2012 pj@travisanocontruction.com 2015 rdanielson@tri-north.com 2015 j.dorsey@triadrc.com 2013 walt@warwickconstruction.com 2008 hweekes@weekesconstruction.com 1990 mikem@westwoodcontractors.com 1990 tony.riccardi@warandolph.com 2011 rickw@winkel-construction.com 1990 mhouseman@wolvgroup.com 2012 jbodary@woodsconstruction.com 1996

Visit retailcontractors.org to view the profile of each RCA member company. Click on “Find a Contractor” from the home page to search the member list. Each profile includes relevant information, including the RCA programs in which the member participates. Please notify the RCA Office (800-847-5085 or info@retailcontractors.org) of any changes to your contact information.




Gaylord Texan, Dallas • March 18-20, 2018


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NEWSLETTER (Continued from page 2 ) on which to focus the company’s efforts and organization helps children in all walks of resources. The staff at Royal Seal enjoys life with many types of personal struggles. offering a helping hand and giving back a Royal Seal have been involved with Young portion of their prosperity to those who are in Life for many years and knows of many need, from the victims of natural disasters, to instances when the organization made a the rehabilitation of at-risk youth, to providing life-saving difference in a child’s life. educational assistance. When the local Children’s Advocacy Royal Seal’s philosophy is that what Center wanted their first permanent we have right now is only ours for a short location in Denton County, TX, Royal Seal period of time and we should share what did the renovation of an existing day-care we have. The company also wants to give center at no charge, using several nonwithout expecting recognition. With these violent inmates in a partnership with the goals in mind, Royal Seal has several Denton County Sherriff’s Department The Royal Seal team participated in the Dallas groups that they assist on a regular basis as labor for the demolition. This was a St. Jude Walk to End Childhood Cancer so that their budgets can be stabilized and very rewarding project in so many ways. others can be helped as a need arises. The needs of the organization are so great and it is heart breaking to see what When the needs were great after Hurricane Katrina, Royal Seal partnered happens to children on a daily basis. According to the Denton County Children’s with a local church and sent a construction crew with a trailer full of building Advocacy Center, “In the first six months of 2017, we have seen a 33% increase supplies to Biloxi, MS to help people that were physically not able to secure their in child abuse investigations.” The Royal Seal family continues to support the own homes. Also during Katrina, Royal Seal supported a group that helped artists organization, both as a company and as individuals. rebuild their studios so they could continue working to support themselves. “As an organization and as individuals, Royal Seal knows that we are a Young Life is a special mission to Royal Seal; the future of our country small drop in the ocean, but with each drop we create ripples,” said Gene Colley, is the youth of today. With so many unhealthy choices that children and President of Royal Seal and a past president of RCA. “We hope our example grandchildren have today, Young Life offers a positive alternative. This encourages others to become small drops in the ocean of giving back in life.” RCA members, if you are interested in having your firm featured in this series, please contact Carol Montoya at carol@retailcontractors.org.

The bid management solution for better response rates

Don’t miss our CCRP events

Phoenix • November 30th, 2017 Visit website for location: www.ccr-people.com

Win more work today – visit ONETEAM.build/RCA or call (855) 698-3282



For information on joining Commercial Construction & Renovation People, contract Membership Director Kristen Corson at kristenc@ccr-people.com

If you would like to sponsor a CCRP event, please contact David Corson at davidc@ccr-mag.com



nt, Rectenwald Brothers Construction

nt winter meeting in ence; both meetings ts of the board meeting membership for rcial Development, pics discussed included ttee and a report which as usual, will r’s RCA Annual arch 16. nnouncement of Board cted to another term. rothe, Hunter atulations to you all. We members: Rajnesh erling Jewelers, Inc. erous quality benefits, ve members and even why RCA?” To our


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current members, I strongly encourage you to discover and utilize these many benefits. Certainly one of the most valuable benefits that RCA has to offer is the Annual Meeting. It is a great opportunity to: network with other members, share best practices, Art Rectenwald build friendships, learn about the association, and gain knowledge from nationally recognized speakers on pressing issues. This year’s theme, “Ec Tech & Beyond,” will be packed with content based largely on feedback received from our members, with topics such as being profitable in the current economy and the latest technology tools and web based services. Don't miss it! I also encourage you to take advantage of the special SPECS Conference discount offered only to RCA members. See you in Dallas, Art (art@rectenwald.com)




RCA Sustaining Sponsors PLATINUM



Est. 1994

Save the Dates: Centerbuild Reception and 2018 Annual Conference Invitations will soon be sent for RCA’s 4th Annual Retailers/Members Only Reception during Centerbuild. This reception will be held on Wednesday, November 29 at the Westin Kierland Resort & Spa. Mark your calendar for RCA’s 28th Annual Conference, March 17-18, 2018 at the Gaylord Texan. Stay tuned for more details.



400 North Washington Street, Suite 300, Alexandria, VA 22314 800.847.5085 • www.retailcontractors.org

Profile for BOC design Inc

CCR Sept/Oct 2017  

CCR Sept/Oct 2017