CCR Issue 8.23 by BOC design Inc

HOW TODAY’S FINANCIAL INSTITUTIONS ARE ADOPTING AN OPEN AND INVITING DESIGN CONCEPT

Issue 8, 2023 • www.ccr-mag.com

Designing Future-Ready Cities

The art of urban planning and sustainable infrastructure

Steven Cornwell, Global Director of Brand Experience, ERA-co.

Official magazine of

Also inside:

Exclusive Inside: The value of transparency, honesty and collaborative client communication A proactive approach to construction safety Check out our Project Management firm survey

CIRCLE NO. 1

Vol. 22, Issue 8, 2023

34 FEATURES 34

Designing Future-Ready Cities The art of urban planning and sustainable infrastructure

Clearing the lines The value of transparency, honesty and collaborative client communication

The Evolution of Banking From consumer to corporate, how today’s financial institutions are adopting an open and inviting concept

Future-proofing built spaces The role of sustainable facilities in healthcare

66 2

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

CIRCLE NO. 2

Vol. 22, Issue 8, 2023

83 INDUSTRY SEGMENTS

46 Project Management Services & Construction Software

DEPARTMENTS 4 Editor’s Note 12 Industry News 28 Information Technology 116 CCR Data 118 Ad Index 120 Publisher’s Note

SPECIAL SECTIONS

Commercial Kitchens 83 The Wendy’s Way How the quick-service chain is taking its footprint to the next level Federal Construction 97 Five alarm excellence Inside a firefighter’s home away from home Cannabis Operation 107 Something for everyone How Show-Me Organics is driving innovation from the Midwest

107

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Navien...the proven commercial cascade system, install after install after install

NPE-2 condensing tankless water heaters • Navien cascade system continuously matches operation to demand • Meets temperature demands up to 185°F • Redundancy allows servicing one unit, while others handle demand without interruption • Cascade up to 32 units and common vent up to 12 units • Navien EZNav™ multi-line intuitive control for easy set up and diagnostics • Same day easy to install Navien Ready-Link® manifold system for wall or rack mounting To learn more, visit Navieninc.com.

T H E

L E A D E R

I N

C O N D E N S I N G CIRCLE NO. 3

T E C H N O L O G Y

EDITOR’S NOTE

by Michael J. Pallerino

There’s a war out there ragin’...

t hits without warning. The confusion. The anger. It all happens so fast. Nobody can anticipate when or where a cyber breach strikes. But when it happens everyone knows. Oftentimes, that is too late. By the time IT teams sift through the digital damage, the damage is

more than done.

In his book, “Future Crimes,” renowned law enforcement and technology thought leader Marc Goodman said, “When everything is connected, everyone is vulnerable.” The New York Times and TheWall StreetJournal best-selling author painted a frightening, yet riveting peek into the dark side of technological innovation and the unintended consequences of what happens when we choose to so openly connect our worlds. According to Accentur's "State of Cybersecurity Resilience 2023," only 18% of the companies interviewed have deployed cybersecurity measures only after vulnerabilities were detected. Here's the thing: As the world of technology spins us deeper into uncharted territory, we need to keep up. With the desire to transform faster and more frequently than ever, commercial construction companies must stay in step with the changes. According to the Accenture report, the keys to effectively and consistently fighting the cyber fight includes paying attention to these measures: Require cybersecurity controls before all new solutions are deployed.

Apply cybersecurity incrementally as each digital transformation milestone is achieved. Assign a cybersecurity representative to the core transformation team and a point person to orchestrate cybersecurity across all transformation initiatives. To help keep you in step with the technological worldwind, we introduced a cybersecurity section. In this issue, you will

find stories from Prime Retail Services Craig Weber (who talks about digital innovations) and Certified Project Management Professional Jon Armour (who discusses why it is important to avoid internet phishers). What you will see as the technology age speeds faster and faster into the future is that preparing yourself for the unexpected at least gives you an advantage over starting from scratch.

Michael J. Pallerino is the editor of Commercial Construction & Renovation. You can reach him at 678.513.2397 or via email at mikep@ccr-mag.com.

We want to hear from you At Commercial Construction & Renovation, we’re always looking to showcase the best of what our industry is doing. If you have a project profile or a fresh perspective on how to keep our industry positively moving forward, shoot me an email at mikep@ccr-mag.com. We’d love to take a look.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

POLISHED CONCRETE FLOORING GRIND & POLISH . COATINGS . COLORIZATION . CEMENTITIOUS OVERLAYS

SOUTH:

WEST COAST:

HEADQUARTERS:

CONTACT:

Rockerz, Inc. 8314 SE 58th Ave. Ocala, FLA 34480

Rockerz, Inc. 12662 N 47th Ave. Glendale, AZ 85304

Rockerz, Inc. 100 Commonwealth Drive Warrendale, PA 15086

Nick Hawkins Phone: 724.814.2894 nhawkins@rockerzinc.com

ALL INQUIRIES PLEASE CALL:

1-888-935-4950

Business Development Manager

Rockerzinc.com CIRCLE NO. 4

F&J PUBLICATIONS, LLC P.O. Box 3908 Suwanee, GA 30024 678.765.6550 • Fax 678.765.0886

EDITORIAL EDITOR: Michael J. Pallerino 678.513.2397 • mikep@ccr-mag.com SENIOR ART DIRECTOR/AD PRODUCTION MANAGER: Brent Cashman 404.402.0125 • bocdesign@me.com CONTRIBUTING WRITER: Ron Treister Rontreister@gmail.com • 207-712-2233

ADVERTISING

CIRCLE NO. 5

PUBLISHER/EDITOR David Corson • davidc@ccr-mag.com 678.765.6550 (fax) 678.765.0886 SUMMIT DIRECTOR David Corson • davidc@ccr-mag.com 678.765.6550 (fax) 678.765.0886 CCRP MEMBERSHIP DIRECTOR: Kristen Corson • kristenc@ccr-people.com 770.990.7702 LIST RENTAL: Brian Clotworthy • bclotworthy@inforefinery.com 800.529.9020

From Midtown to Manhattan Beach.

SUBSCRIPTION SERVICES 678.765.6550 corpcirc@ccr-mag.com

We’ve expanded to the West Coast Bringing decades of experience building high profile retail and office environments for the world’s largest brands. We’re ready to build for you. Tom Fenton, Business Development Manager (914) 244-9100 x 322 tfenton@schimenti.com

CIRCLE NO. 6

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

F&J PUBLICATIONS, LLC Commercial Construction & Renovation is published monthly by F&J Publications, LLC. The opinions expressed by authors and contributors to Commercial Construction & Renovation are not necessarily those of the editors or publisher. Commercial Construction & Renovation is not responsible for unsolicited manuscripts, photographs or artwork. Articles/content appearing in Commercial Construction & Renovation cannot be reproduced in any way without the specific permission of the publisher or editor.

CIRCLE NO. 7

CCR EDITORIAL BOARD RETAILERS AARON ANCELLO Facilities Asset Management Public Storage DEDRICK KIRKEM Facilities Director Fragracenet.com

BOB MEZA Senior Construction Project Manager Target DAVID D. DILLON Director, Facility Standards Store Planning & Design Development Walgreens Company LAURA GROSS Retail Facilities Manager American Signature Furniture KELLY RADFORD VP Retail Construction and Development Ascend Wellness Holdings

RESTAURANTS RON BIDINOST Vice President of Construction Bubbakoo’s Burritos DAVID SHOTWELL Construction Manager Atticus Franchise Group

RON VOLSKE Development Director Focus Brands

BOB WITKEN Senior Project Manager Fox Restaurant Concepts

HOSPITALITY JOHN COOPER Principal Executive Vice President Stormont Hospitality Group LLC SAMUEL D. BUCKINGHAM, RS AMS CMCA President of Construction Devco Development GARY RALL Vice President of Design and Development Holiday Inn Club Vacations ROBERT RAUCH Chairman Brick Hospitality

JOE THOMAS Vice President Engineering Loews Hotels LU SACHARSKI Vice President of Operations and Project Management Interserv Hospitality ANDY BRIGGS, CHA Managing Principal A14 Capital Management

REAL ESTATE ROB ADKINS, LEED AP CDP Senior Tenant Coordinator, Retail Peterson Companies MEGAN HAGGERTY Founder Legacy Capital Investment GINA MARIE ROMEO Senior Consultant, Key Accounts Rarefied Real Estate Partners

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

MARIE ANTONETTE G. WAITE Founder and CEO Finest Women in Real Estate

GENERAL CONTRACTOR DAVID THOMPSON Vice President TCB Construction Group LLC. MATT SCHIMENTI President Schimenti Construction JOHN STALLMAN Marketing Manager Lakeview Construction JEFFREY D. MAHLER RCA Advisory Board Member

DEVELOPMENT/PROJECT MANAGEMENT

KEN DEMSKE Vice President Jones Lang LaSalle

PERMITTING VAUN PODLOGAR CEO, Owner, Founder State Permits, Inc.

ARCHITECTS/ENGINEERS MICHAEL MAGEE Studio Leader Retail, Store Design Senior Associate Little FRED MARGULIES Director of Retail Architecture Onyx Creative STEVEN MCKAY Managing Principal, Global Design Leader DLR Group

KAY BARRETT NCIDQ, CDP Senior Vice President Cushman & Wakefield

STEVEN R. OLSON, AIA President CESO, Inc.

CLINTON “BROOKS” HERMAN, PMP Construction Project Manager Hill International, Inc.

ADA

PAM GOODWIN Goodwin Advisors, LLC Goodwin Commercial The Pam Goodwin Show JIM SHEUCHENKO President Property Management Advisors LLC CHRIS VARNEY Principal, Executive Vice President Bureau Veritas STEPHEN HEKMAN Executive VP Kingsmen Retail Services US

BRAD GASKINS Principal The McIntosh Group

ACADEMIA DR. MARK LEE LEVINE Professor Burns School/ Daniels College University of Denver

INFORMATION TECHNOLOGY CRAIG WEBER Director of Business Prime Retail Services, US Prime 3 Retail Canada, Inc.

Enhanced Glass and Window Performance One Nationwide Source Window Film Depot makes it easy to upgrade the performance and function of your building’s existing glass. Explore our extensive range of 3M™ window film with solutions to fit every need, including enhanced energy efficiency, safety, security, privacy, glass protection, and more. You can also create vivid graphics, wall murals, or even building wraps with our in-house custom design team and printing capabilities. Unlock your design and function possibilities with Window Film Depot, your nationwide window film and graphics source.

CIRCLE NO. 8

www.windowfilmdepot.com info@windowfilmdepot.com 866.933.3456

INDUSTRY NEWS

NEWS, NOTES & TRENDS...

AroundtheIndustry GROCERS

RETAIL

Sprouts Farmers Markets Sprouts Farmers Markets will hold virtual and in-person hiring events ahead of three new store openings in Florida and one in Colorado, as it works toward its goal of 10% unit growth.

Toteme Swedish fashion house Toteme will expand its US presence with the opening of two stores in the Los Angeles market this fall after opening its New York City flagship last year. The brand, known for its minimalist luxury style, also has wholesale deals with upscale department stores, including Harvey Nichols, Selfridges and Bergdorf Goodman.

Hy-Vee Hy-Vee has chosen Gretna, Nebraska for its biggest supermarket yet, which will include 135,000 square feet of space and an updated store format. The location will include a candy shop, Starbucks cafe, Wahlburgers eatery with an exterior patio, an Aisles Online delivery and pickup area and a nearby Hy-Vee Fast & Fresh convenience store. Wawa Wawa has partnered with the ezCater platform to expand workplace catering offerings from its 1,000 stores in six states and Washington, DC. The menu features breakfast and lunch catering boxes with hot and cold food options including sandwiches, salads, soups and side dishes.

Gucci Gucci has opened a 12,000-square-foot store at Dallas’ NorthPark Center, its biggest location in Texas. The $8 million store replaces the luxury brand’s former 7,820-square-foot location in the same center and includes features such as a private shopping area and an 800-square-foot Gucci kids boutique. H&M H&M will reopen most of its stores in Ukraine, beginning in November of this year. The retailer temporarily closed its stores in Ukraine following Russia’s invasion of the country in February of last year.

Tops Friendly Markets Tops Friendly Markets is gearing up for $6 million in renovations for five of its Pennsylvania stores, which will include a new fuel station at one Erie location and an expanded alcohol selection at another.

Monos Direct-to-consumer luggage retailer Monos has opened its first permanent store, relying on lessons from a Toronto pop-up in 2022. The Vancouver location blurs lines between online and brick-andmortar retail, allowing Monos to prioritize the experience.

Lidl US Lidl US opened its newest store in Washington, DC in the Columbia Heights neighborhood. The 27,000-square-foot store employs close to 50 workers.

Lululemon Lululemon upped its store opening plans for the year, now aiming for 55 net new stores by the end of the year, compared to previous estimates of about 50.

Publix Publix has announced it will open new locations in three Virginia cities after a series of 11 store openings in Florida and Georgia during the past two months. The grocer will also open new stores in Carolina Shores, North Carolina; Boiling Springs, South Carolina; and Royal Palm Beach, Florida, as it continues to grow across the East Coast.

Vuori The DTC activewear brand Vuori has steadily added to its footprint two years after announcing plans to drastically expand its brick-andmortar presence.

Grocery Outlet Grocery Outlet will open its first store in Las Vegas, officially marking the 450th location for the retailer.

Brilliant Earth Jewelry retailer Brilliant Earth will grow to 37 stores with the opening of its first three mall locations in New York, Pennsylvania and California. All three malls also feature luxury retailers, including Balenciaga and Bottega Veneta.

Trader Joe’s Trader Joe’s has landed itself at the top of the American Innovation Index for most innovative grocer and ranks as the fourth most innovative company overall on the list, which covers more than 20 industries. Amazon and Costco also made the top 10, and other grocers on the list include Whole Foods Market, ALDI and Kroger.

Ace Hardware Ace Hardware has opened 1,100 new stores over the past half decade, as new operators signed on, existing investors added new locations and rival retailers converted to the Ace banner. Operators added have 100 new stores thus far this year, with an additional 170 planned by the end of 2023.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Your project, our work.

We’re proud to be trusted by the world’s biggest brands again and again.

Trusted by the biggest names in North America. We’ve built across a diverse set of industries, from commercial retail to resorts to big box projects, and every single project gives us more ideas to take to the next site.

40+

years of successful projects

13,000+ pre-vetted subcontractors and vendors

1 million+

Wherever you are, we can build it. constructionone.com CIRCLE NO. 9

square feet constructed annually

3,775+ total projects

INDUSTRY NEWS

NEWS, NOTES & TRENDS...

AroundtheIndustry HOSPITALITY

RESTAURANTS

Casino Royale/Resorts World The trend in Las Vegas Strip construction has been toward eliminating small hotels and constructing larger buildings that feature multiple brand-name hotels and boutique properties under one roof. The newest is the $4.4 billion, 3,500-room Resorts World Las Vegas, which includes a Hilton, Crockfords and Conrad, while older properties such as Casino Royale are being replaced with skyscrapers that also will house more hotels and attractions.

Legal Sea Foods PPX Hospitality Brands will expand its Legal Sea Foods banner in Chicago with the opening of a location this winter in the Windy City’s River North neighborhood. Boston-based Legal Sea Foods first entered the Chicago market in 2021 as a virtual concept operating out of the kitchen of Smith & Wollensky, a banner also owned by PPX.

Americana Motor Hotel The Americana Motor Hotel on Route 66 in Flagstaff, Arizona, has reopened after renovating the 1962 building with a nostalgic, retro atmosphere. The hotel includes blackout shades and disco balls in the 89 rooms and honors its location in the International Dark Sky City by offering telescope rentals for stargazing. STRAT Hotel, Casino & Tower The STRAT Hotel, Casino & Tower in Las Vegas will open Atomic Golf in late 2023. The four-story golf driving range will consist of over 100 hitting bays and food and beverages. Wyndham Hotels & Resorts Slated for a December opening, the all-inclusive Wyndham Alltra Samana in the Dominican Republic will offer four pools, nearly a dozen food and beverage outlets and activities for families such as non-motorized water sports. The 404-room resort will be managed by Playa Hotels & Resorts. Motto by Hilton Motto by Hilton New York City Times Square is making its debut in New York City, the brand’s sixth location worldwide and second in the Big Apple. Other Motto hotels will be opening soon in Hong Kong, Atlanta and Cusco, Peru.

Taco Bell Taco Bell’s mission to grow from about 7,200 US units to more than 10,000 over the next several years will focus on a variety of formats, including new ones that cater to off-premises dining and digital orders. The plan also includes new locations of Taco Bell’s Cantina concept. Chick-fil-A Chick-fil-A has designed two new prototypes designed to drive speed and efficiency in off-premises order fulfillment in suburban and urban markets. In Atlanta, the chain will test a four-lane drive-thru that runs under the restaurant’s kitchen and can handle up to 75 cars at a time, and in New York City Chick-fil-A will experiment with a walk-up format that will be designated solely as a pick-up spot for mobile orders. Rouses Markets When Rouses Markets began considering adding a drive-thru restaurant to its new store built in Houma, Louisiana, executives looked to the successful operations of Chick-fil-A and Raising Cane’s chains as models for success. Qdoba Mexican Eats Fast-casual Qdoba Mexican Eats is on a mission to grow from its current 750 units to 1,500 over the next 10 years, with a focus on franchising. The chain, a part of Modern Restaurant Concepts, plans to open 60 new units next year and 80 per year starting in 2025.

Accor Accor expects to open 1,200-plus hotels during the next five years, with expansion efforts particularly focused on the Middle East and Asia-Pacific.

Krispy Kreme Krispy Kreme’s successful test with 160 McDonald’s units in Tennessee could lead to a bigger partnership as the doughnut brand seeks to grow sales via new channels. In addition to the McDonald’s partnership, Krispy Kreme is growing its lineup of retail partners, which includes Walmart, Costco Canada and Amazon Fresh.

Marriott International Marriott International’s new midscale extended-stay brand will be called StudioRes, and the properties will be geared toward guests on a budget who are planning trips of at least 20 nights. The hotels, which will be located in the US and Canada, will have an average daily rate of approximately $80 per night.

Firehouse Subs Firehouse Subs has opened its first international location in Zug, Switzerland. The chain also signed a development agreement to launch in Mexico later this year. According to parent company Restaurant Business International, these are the first of many planned global locations.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

We don’t strive to be bigger. We strive to deliver the best quality and service in the industry. Our specialized project management teams are highly effective in maintaining affordable budgets, meeting tight deadlines, and delivering quality construction turnovers on time, every time. From coast to coast, Alaska to Puerto Rico, Hunter Building Corporation has you completely covered on your next construction project! We offer a multitude of services nationwide ranging from tenant improvements, buildouts, remodels, ground-up construction, and project management. Hunter Building Corporation takes pride in the fact that many of our clients have been repeat customers for many years.

14609 Kimberley Lane • Houston, TX, 77079 281-377-6550 • Fax: 281-752-8600 info@hunterbuilding.com CIRCLE NO. 10

Retail Construction • Restaurants • Hospitality • Office Spaces • Medical

INDUSTRY NEWS

NEWS, NOTES & TRENDS...

General Contracting

JE Dunn Construction

Jake Nellis, Vice President and Tampa Office Leader 1001 Locust Street Kansas City MO 64106 (816) 474-8600 www.jedunn.com • brianna@swalesandcopr.com Year Established: 1924, No. of Employees: 4,069 Retail: $7,200,000 Restaurants: N/A Hospitality: $218,000,000 Healthcare: $1,624,800,000 Multi-Family: $555,400 Federal: $234,600,000 Other: N/A Total: $5,827,800,000 Completed Projects as of 12/31/22: 50 Specialize In: Retail, Hospitality, Healthcare, Restaurants, Mixed-Use, Education, Shopping Malls, Multi-Family

They said it... “We have invested in remodeling our stores to ensure they are designed to make grocery shopping smarter, faster and easier.” — ALDI’s Regional VP Corey Stucker on the reason behind the grocer’s strategy to expand its stores throughout the US

“It’s proven that more diversity on leadership teams helps companies outperform others and inspires more ideas and innovation. We want to double in size by 2028, but we know we can’t excel without a focus on diversity.” — The Women in Leadership Initiative’s Communications and media manager Sierra Burk on how franchisees like Taco Belland Arby’s are helping to develop more women leadership

“While it’s still early, we’re encouraged to see an increasing basket size in these stores, and customers are saying that they appreciate the convenience and the ability to reduce the number of stops they need to make.” — Lowe’s Executive VP of Merchandising Bill Boltz on the retailer’s shop-in-shop partnership with Petco as a way for retailers to balance more seasonal or cyclical categories

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

News Snapshots Hitting the (sustainable) mark As part of the company’s Serve 360 Goals, Marriott International plans to source 30% or more of its electricity requirements from renewable energy sources by the end of 2025. The hotelier, which also aims to attain net-zero greenhouse emissions by 2050, already has taken on a number of sustainability initiatives, such as the installation of EV charging stations, reduction of water consumption, lessening of waste-to-landfill and launch of adaptive reuse projects. Riding the diversity wave RIDE, Red Roof’s new diversity platform, plans to expand hotel ownership opportunities for underrepresented groups through the program’s four pillars: access to capital, education, networking and resources. RIDE, which stands for Road to Inclusivity and Diversity in Entrepreneurship, is designed to focus on the business needs of entrepreneurs, providing access to capital, educational resources and the connections needed to build a strong network of industry partners. Fighting the anti-trafficking fight In its efforts to fight human trafficking, an awareness training program funded by the American Hotel and Lodging Association, and created by PACT and Marriott International has been completed by more than one million workers in the hospitality industry. The courses include Recognize and Respond: Addressing Human Trafficking in the Hospitality Industry for Associates and Managers and Your Role in Preventing Human Trafficking: Recognize the Signs.

CIRCLE NO. 11

INDUSTRY NEWS

NEWS, NOTES & TRENDS...

Industry mourns loss of long-time industry vet Terry Pratt

erry Pratt (Katy, Texas) passed away at home on June 1, 2023. Born in Indianapolis to John and Linda (Anderson) Pratt on July 8, 1966, Terry was 56. Terry graduated from Warren Central High School and attended IIT Technical Institute in Indiana where he studied architecture and construction technology. He was an avid runner and ran varsity cross country for Warren, where he received many awards at regional and state levels. He started his retail construction career at Simon Property Group, where he worked on Mall of America. He later was director of construction for many big named retail store chains, including GNC, Spencer Gifts, Vitamin World, Academy Sports, Coldwater Creek, Preit and, most recently, Hunter Building Corporation in Houston. Terry was highly regarded in the retail industry and was an advisory board member for SPECS part of Chain Store Age magazine. Terry had an infectious smile. He was a quiet and peaceful man that kept his personal life close to his chest. However, the friends he made knew him for his generosity, loyalty, and full-hearted kindness. Terry loved his

nieces and nephews, and always stayed up to date with what was going on in their lives. A superfan of the Indianapolis 500, regardless of where he lived, Terry would always journey home the month of May for the event, and attended every year for the past 20 years. Terry was an avid sports fan and loyal to his Pittsburgh Steelers, Indiana Pacers and Purdue Boilermakers. Some of his closest friends may know that he also loved Charlie Brown and the Peanuts gang, Snoopy being his favorite. Terry is preceded in death by his father, John Pratt. Terry is survived by his mother, Linda Lou (Anderson) Pratt; brothers Mark Pratt (Katherine) and Tim Pratt; Nieces Kailey Tutrow (Chris), Ashla Pratt; Nephews Geoffrey Pratt (Traci), Evan Pratt (Danielle), and Benjamin Pratt; 8 Great Nieces and Nephews; his dear friends Peter Ferri (Tame) and their son Hunter. In lieu of flowers, donations can be made to the V foundation in his honor. www.v.org/about-us. View Terry Pratt’s memoriam video: https://flannerbuchanan. com/obits/terry-pratt.

The numbers game

The percent of hotel guests that reported problem-free stays in J.D. Power’s annual North America Hotel Guest Satisfaction Index Study. Specific brands that earned top praise from guests include Waldorf Astoria in the luxury market, Cambria Hotels & Suites in the upscale category, Tru by Hilton in the midscale sector and WoodSpring Suites in the economy extended-stay market. TravelPulse.

61.4

The amount, in billions, that Marriott International reported in room revenue, according to the “2023 Big Book of Travel Data.” Hilton pulled up in second with $41.5 billion, followed by IHG Hotels & Resorts at $25.8 billion. Hampton by Hilton topped the list of gross room revenue for an individual brand with $10.2.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

The number of states that reported construction employment increased in July, according to analysis of federal employment data released by the Associated General Contractors of America. In addition, 27 added construction employees from June to July.

JobPlanner CONSTRUCTION MANAGEMENT SOFTWARE

CIRCLE NO. 12

INDUSTRY NEWS

PERSPECTIVE

Establishing a baseline A proactive approach to construction safety By David DeSilva Editor's Note: This is the second in a three-part series from The Hartford's Michael Heidrick.

hile the number of injuries in the construction industry may be trending downward, companies need to continue to make worker safety a priority. From recruiting veterans to working closely with trade schools, construction firms are getting

creative at finding skilled laborers to meet project deadlines.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

But hiring someone with little to no experience in construction puts them at risk of injury. Therefore, it is important for contractors to have a solid onboarding strategy to address operations and hazards workers may encounter. Since not every contractor is the same, workers must be aware of this, and the onboarding strategy should discuss the unique features of the contractor’s business and policies that are specific to them. The onboarding process should include a measurement of what the individual knows and doesn’t know about construction and the tasks they will be expected to do. This will establish a baseline for task assignments and training needs. Construction safety is important because an injured or sick worker can miss work, which can impact a construction firm’s project deadlines. Safe construction practices mean putting programs in place and taking measures to protect workers at job sites. While there are many types of injuries that construction workers can face, it varies from site to site. But the most common construction worker injuries include eye injuries, lacerations, slips and falls, sprains and strains. The first step to construction safety is being proactive. Here are 10 tips that construction companies can use to be proactive and help keep workers safe: 1. Determine if the work can be done remotely: Before asking contractors to go to the construction site, determine if it’s necessary. Certain tasks like administrative work or monitoring may be done without going to the site. 2. Inspect the job site: Remove any potential hazards from the construction site before contractors start working. 3. Provide personal protective equipment (PPE): If a contractor must

go to a job site, make sure to give them the necessary PPE. This can include masks, face shields, gloves, and protective clothing. 4. Develop a response plan and practice it: Accidents can happen, especially if people are working alone. Create a plan to respond to these kinds of events and practice them ahead of time so everyone is prepared.

7. Use Internet of Things (IoT) devices: IoT devices can help monitor contractors to make sure they’re staying safe. This may include using use cameras at job sites or giving contractors wearable sensors to help monitor them while they work alone. 8. Fix any service issues: If planning to rely on cell phones for communication, make sure the contractors hired have service,

Construction safety is important because an injured or sick worker can miss work, which can impact a construction firm’s project deadlines. and have a backup plan just in case there’s an outage. 9. Have regular communication check ins: Be sure the contact person at a construction site knows how to get in touch with site managers and that they’re familiar with the check-in schedule. 10. Use common sense: If workers don’t think work should be done alone at a construction site, don’t risk it. They should use their best judgment and keep contractors’ safety in mind.

Onsite Injury Prevention Services 5. Review safety plans with employees: Make sure contractors are familiar with safety plans while working at the construction site. 6. Make communication a priority: Develop a plan to stay in touch with contractors on site and remote workers. Don’t forget to test equipment to make sure they work properly. This includes walkie-talkies, radios or computers.

When it comes to safety for construction workers, some insurers are also beginning to partner with construction customers to help with risk identification and management. Finding a company that offers onsite injury prevention services (IPS) to their policyholders will help give workers access to a team of medical professionals on the construction site to help prevent or address injuries. CCR

David DeSilva is head of Construction for The Hartford’s Middle and Large Commercial division. He is an experienced construction underwriter known for his exemplary relationships with brokers. His underwriting capabilities include workers’ compensation, general liability, and excess lines of coverage for contractors and subcontractors.

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

INDUSTRY NEWS

PERSPECTIVE

Sense. Think. Act. Technology will transform of suburban office parks to thriving, mixed-use spaces. By Kevin Clinger & Michael Westerfield

he mid-20th Century saw the explosion of suburban office parks construction with a peak in occupancy levels in the 1990s. Built to cluster white-collar workers out of urban areas and closer to their homes in the suburbs, these complexes were perceived to be

a solution to urban congestion. But their relevance has declined rapidly in the past 20 years. The isolated nature of these closed-off office parks, their dependency on singleoccupancy cars and the distance from dining and retail, caused new generations of employees to grow disenchanted with the concept. They were designed with only work in mind, and barely had space for cafeterias, let alone the many amenities we think of in modern workplaces. Globalization, aging infrastructure, and an evolution in work styles shifted employers away from these monuments to worker centralization. The pandemic accelerated the change to remote work, reducing the need for large employee facilities—and now millions of office spaces sit empty or are vastly underutilized. But the story is not as simple as that. Although many structures built in the heyday of suburban office construction are struggling to keep occupancy, there is a growing realization of their potential. And while some office centers have returned to the urban centers, 67% of all office space built in the last 20 years is happening in America’s suburbs. Work still hinges on collaboration and structure, and this transformation of the workplace offers new possibilities for communities. Many large corporations have long understood the value of designing their corporate environments around the rhythms of life, rather than solely for work. Corporate campuses like Apple and Facebook run like mini-cities, with close integration of childcare, dining, retail, and personal care

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

services like hair salons, massage therapy and yoga. Their landscapes include running trails, ponds and green zones—rolling meadows and orchards that pay homage to Silicon Valley’s agricultural past. These work campuses are ringed by housing, so employees can easily get into the office while accessing essential amenities throughout the work day. As office park building use evolves, developers and property owners are integrating new technologies to update infrastructure and help them manage fluctuating occupancy levels and diverse activities. Software and hardware that work in union can compile continuous data and create solutions to changing environments. This enables office park structures to operate as highly adaptive mixed-use spaces that provide value for both owners and occupants. Transforming formerly static built environments into living spaces that react to occupants and changing conditions starts with understanding how people interact with that particular environment. Collecting information is the first step as it helps facility managers create targeted resource planning; continuous analysis expands the data’s accuracy and predictability and in turn the platform increasingly can respond to ever-changing conditions. For example, digital solutions can help workers see who is in the office and when, which aids in planning collaboration sessions. Building control solutions can also help facilities managers lower costs by metering energy when buildings are at low occupancy. Lighting can be managed much more effectively when it’s connected to software that understands where people are congregating in a space. Sensor-equipped HVAC systems can detect changes in internal environments and anticipate changing external weather in order to maintain comfortable indoor conditions. Advanced technology that tracks

Because buildings are responsible for more than 40% of all US energy use and greenhouse gas emissions, it is imperative operators look for ways to lower energy consumption and reduce emissions. and analyzes building energy use provides the data to switch to renewable energy at optimum times. Because buildings are responsible for more than 40% of all US energy use and greenhouse gas emissions, it is imperative operators look for ways to lower energy consumption and reduce emissions. Buildings equipped with hardware and software that “speaks” to each other can adjust utility consumption and monitor equipment to detect problems will have a significant environmental impact. Suburban office parks could be viewed as relics from the past, but with the integration of smart building systems, they hold the seeds of a reimagined work-life balance. Retrofitting older buildings with

technology that can improve energy use and give occupants an modern experience is often less costly than erecting new buildings. Updating older infrastructure also avoids the heavy carbon load of the construction process and as corporations integrate sustainability into their missions, decarbonization is key. Reactive buildings that can sense, think and act with autonomy can increase efficiencies in energy use, comfort and personnel allocation. A retrofit is all that is needed to bring new life to these suburban spaces and smart technologies are allowing developers and facility managers an opportunity to reimagine the suburban office park into a richer and more dynamic space. CCR

Kevin Clinger, Director, Global Enterprise, Distech Controls™, is an accomplished sales, marketing executive in the Connected Buildings & Energy Management space with emphasis on connected devices and systems. He has a proven track record of success in accelerating brand growth, cultivating and developing new markets, and obtaining optimal levels of brand awareness in highly competitive market segments. Michael Westerfield, Director of Product, Atrius®, Acuity Brands, is an experienced professional with product development expertise in commercial building automation, data centers and IoT applications.

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

INDUSTRY NEWS

EVENT

On the move RCA hits Orlando for their latest networking event

hey came. They saw. They networked. FastBreak, one of Orlando, Florida’s favorite sports bars, was the spot for the latest networking meetup. Sponsored by Jason Storey, National Account Manager, Pro Outside Sales from The Home Depot, attendees converged on the indoor bar and outdoor biergarten to talk shop and catch up.  View the video of the event here: https://youtu.be/cc2UQ3ZWpGo

Sponsor: The Home Depot Jason Storey National Account Manager, Pro Outside Sales jason_h_storey@homedepot.com

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

1. Jason Storey, Home Depot Pro; Chandler Weekes, Weekes Construction 2. Hunter Weekes, Weekes Construction; Mile Pothast, Ceso Inc 3. Brian Lester, Ana Rocha, Stephen Brogen, J. Raymond Construction Corp; Matt Frank, Fortney & Weygandt 4. Corey Roberts, Hair Cuttery; Jeff Mahler, Onyx Creative; Mark Norman, Hair Cuttery

1. Jeff DeZort & Tony Beckert, Ceso Inc

5. Hunter Weekes, Weekes Construction; Scott Mellen, J. Raymond Construction Corp

2. Len Borgen & Zach Bachman, Retail Construction Services, Inc. 3. Dean Banks & Ray Catlin, Threecore LLC 4. Javier Santos, Onyx Creative; Donna Coneley, Triad Retail Construction

6. Tim West, Coast2Coast; David Corson, CCR Magazine; Chandler Weekes, Weekes Consruction, Javier Santos, Onyx Creative 7. Rachel Adock, R.E. Crawford Construction; DeAndre Donald, Sachse Construction

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

Announcing New Meet & Greet In Person Event coming to New York City on September 28th , 2023

EVENT SCHEDULE

Noon to 12:45PM 12:45 – 1:20 PM 1:30 – 3:30 PM 3:30 PM – 4:00 PM Keynote: Aaron Golub

aarongolub.com Click here for videos to watch

Lunch Keynote & Q&A Meet & Greet Entertainment & Close Entertainment: JC Cole & Folsom ’68 folsom68.com

CLICK HERE TO REGISER Penthouse 45 • 432 W 45th Street • New York, NY 10036 (212) 545-5700 • www.penthouse45.com

If interested in being our End-User Brand Guest or Vendor Sponsor email davidc@ccr-mag.com CIRCLE NO. 13

Space is limited to 50 End-User Brands and 25 Vendors.

2023 Commercial Construction & Renovation New York City Facilites & Construction End-User Complimentary Registration END-USER ATTENDEE INFORMATION ______________________________________________________________ Name

Title

______________________________________________________________ Company Name

September 28, 2023 Noon - 4 PM

______________________________________________________________ Street Address

______________________________________________________________ APPLICATION INSTRUCTIONS • Please type or print clearly. • Incomplete applications and contracts will not be processed. Scan & email completed applications to: Attention: David Corson F&J Publications, LLC davidc@ccr-mag.com or fax to 678.765.0886

City/State/Zip

E-mail Address (required)

______________________________________________________________ Phone

Fax

Web Site

I would like to receive Commercial Construction & Renovation. YES

CCR NYC 2023 Complimentary Registration includes Lunch, Keynote Speaker, Meet & Greets and Closing Keynote Speaker/Activity & Remarks. Requirement to receive complimentary credentials: Check-In on September 28th, 2023 for Lunch,

2023 Commercial Construction & Renovation New York City Facilites & Construction

Keynote Speaker, Meet & Greets and closing speaker & remarks.

• Welcome Attendees

I hereby authorize F&J Publications, LLC to reserve a CCR NYC 2023 Facilites & Construction Seat(s)

• AIA Keynote Speaker

as indicated and acknowledge that I have read the 2023 Commercial Construction & Renovation

• Meet & Greets

New York City Facilites & Construction requirements above and agree to abide by all terms and

• Closing Speaker/Activity

conditions. I am an authorized representative of the company named on this application and have

Registration: Complimentary

full power and authority to sign this document. I understand that F&J Publications, LLC reserves the right to decline this document.

CCR NYC 2023 Facilites & Construction will offer complimentary registration for end-user attendees (Retailers, Hoteliers, Restaurant and other commercial professionals) in exchange for participation that will include a gratuity of no more than $200 or donation to their charity. End-Users must participate by being present for Lunch, Keynote Speaker, Meet & Greets and closing speaker/ activity to receive gratuity payment.

______________________________________________________________ Signature

Title

______________________________________________________________ Date

Accepted by:

________________________________________________________

The 2023 Commercial Construction & Renovation New York City is owned, managed and produced by: F&J Publications, LLC

INFORMATION TECHNOLOGY

CYBERSECURITY

SPONSORED BY PRIME-NET.NET

Calling Doctor Digital Healing connectivity fractures and ensuring retail effectiveness By Craig Weber

magine a world where our favorite grocery stores, trendy cafes or quick-service restaurants became wireless wastelands and digital standstills. Picture yourself walking into a bustling retail complex, expecting the usual prompt digital services, only to be met with malfunctioning

QR codes, unresponsive AI bots and retail transactions gone awry.

It is a chilling thought, isn’t it? Behind every smooth digital interaction lies a foundational backbone: seamless wireless connectivity.

The Invisible Backbone

In every bustling retail environment, from your neighborhood grocery store to expansive retail logistic centers, there exists an

often-overlooked hero, working tirelessly in the shadows: the wireless network. This network is the intricate architecture of the retail world, a skeletal system that provides the foundational support for an array of digital services. Imagine the vast complexity of a human skeletal system–a structural marvel

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

comprising of more than 200 individual bones, each with its distinct role. The spine, or the backbone, offers support, balance and ensures we move seamlessly through our daily lives. In a similar vein, the wireless network undergirding modern retail spaces must be robust, adaptable and intricately interconnected.

CIRCLE NO. 14

INFORMATION TECHNOLOGY

CYBERSECURITY

Just as our bodies would be rendered immobile without our bones, a retail space without a dependable wireless infrastructure would be paralyzed, unable to meet the demands of its digital-savvy clientele. The bones in our body aren’t just static entities; they’re constantly reacting, reshaping, and reforming based on our activities, stresses, and growth. Similarly, the wireless networks in retail spaces are not a “set it and forget it” phenomenon. They need to be dynamic, evolving with changing customer behaviors, adapting to technological advancements and being responsive to the shifting digital landscape. But what happens when things go awry? Fractures in our skeletal system can be crippling, leading to pain, immobility and a diminished quality of life. Wireless disruptions, too, can fracture the seamless experience customers have come to expect. Dead zones, areas of weak connectivity or interference from external sources become the pain points of the digital retail world. Just as a fractured bone requires immediate medical attention, these connectivity disruptions demand urgent intervention. And just as the human body has its vulnerabilities—a joint that’s susceptible to injury or a bone prone to fracture—retail spaces have their unique challenges. The expansive truck lots, the far-flung guard stations within logistical sites, or the densely packed customer facing aisles each present their connectivity conundrums. Recognizing and addressing these is the key to ensuring that the digital backbone of the retail space remains unbroken and robust.

X-Ray Vision for Retail Spaces

The realm of retail is a sight to behold. Aisles bustle with consumers searching for products, cash registers ringing up purchases, and staff assisting where needed. Let’s not forget customers turning to mobile devices to expedite the shopping experience. But beneath this tangible veneer lies an intricate, invisible world of digital communication. To navigate this world effectively, imagine if we had x-ray vision—a means to look beyond the surface and observe the interplay of signals, devices and data. Wireless site surveys act as this x-ray vision for retail spaces. Much like a medical

x-ray examines the hidden structures within our body, a wireless site survey uncovers the hidden landscape of wireless signal propagation, interference sources and potential dead zones. It provides a detailed map of where signals are strong, where they fade and where other devices might cause interference. For a retailer, understanding this invisible landscape is crucial. A misplaced router or an unforeseen source of interference could mean a missed sales transaction or an unhappy customer unable to access in-store promotions via their mobile device. Just as a doctor would not blindly set a fractured bone without first taking an x-ray, a network engineer wouldn’t dream of setting up or tweaking a wireless network without first conducting a comprehensive site survey. In the rapidly evolving world of retail, where digital and physical realms constantly intertwine, having this “x-ray vision” is not just beneficial—it’s imperative. It is what ensures that behind the scenes, every device, every transaction, and every digital interaction occurs seamlessly, enriching the overall shopping experience.

The Healing Touch: From Diagnosis to Solution

In the complex anatomy of a retail space, the wireless network can be likened to the

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

circulatory system, pumping lifeblood (data) to every corner and ensuring seamless communication. But when there’s a disruption, akin to a broken bone in the human body, it can hamper operations and diminish customer experiences. Just as an orthopedic surgeon employs expertise and precision to mend fractures, wireless experts, armed with CWNA (Certified Wireless Network Administrator) and CWDP (Certified Wireless Design Professional) certifications, play a pivotal role in restoring and optimizing a retail establishment’s digital health. A broken bone, if left untreated or incorrectly set, can lead to chronic issues, and even impede natural movement. Similarly, wireless disruptions, be they from interference, outdated hardware, or inadequate design, can result in chronic business issues like lost sales, disgruntled customers or inefficiencies in operations. The expertise of a CWNA (Certified Wireless Network Administrator) is akin to that initial consultation with a doctor. They assess, analyze and diagnose the pain points in the system. Their foundational knowledge ensures that the underlying issues are clearly understood, setting the stage for effective intervention. Enter the CWDP (Certified Wireless Design Professional), much like the specialist surgeon who charts out the treatment

path. They delve deeper, designing solutions tailored to the specific needs of the retail space. With an understanding of both current needs and potential future demands, they architect wireless networks that are robust, scalable and future proof. They consider every nook and cranny, ensuring that signals reach even the most remote guard stations or vast truck lots. Equipped with tools like Ekahau, these professionals can simulate and analyze different wireless scenarios, adjusting as necessary and ensuring optimal performance. The process is much like a surgeon employing advanced imaging techniques to get a comprehensive view before making a single incision. A retail space’s digital health requires constant monitoring and occasional intervention. With the “healing touch” of certified professionals, businesses can ensure their wireless networks remain robust, efficient and ready to meet the demands of the modern retail world.

The Vision for Tomorrow

Retail’s metamorphosis in the digital era goes far beyond mere transactions—it’s evolving into a symphony of interconnected experiences. Envision walking into a store where the environment dynamically adjusts based on your preferences. Interactive displays greet you by name, offering recommendations based on past purchases, while smart carts navigate store layouts autonomously. This is not science fiction; it’s the not-so-distant future of the retail industry, one where the line between physical and digital is not just blurred but strategically intertwined. Such a future demands an impeccable wireless backbone, capable of supporting vast data streams and countless devices. It requires a network architecture that’s not just robust for today but agile enough for tomorrow’s innovations. The blueprint of this future retail landscape is vast, encompassing not just

interiors but sprawling exteriors, such as expansive truck lots and security checkpoints for logistical centers but also live, work and play sites where continuous connectivity is a part of life. Leading this revolution is Prime-Net. With its profound expertise and forward-thinking approach, it’s at the vanguard of shaping this newly connected retail world. Through meticulous planning, state-of-the-art tools, and an unwavering commitment to excellence, Prime-Net isn’t just preparing businesses for the future; it’s helping them define it. This vision is not just an aspiration but a journey, one that PrimeNet is proud to pioneer.

store’s devices and its customers received crystal-clear connectivity. Then there’s the tale of a sprawling retail logistics center, vast enough to be its own miniature city. The challenges here were multi-fold—from ensuring Wi-Fi connectivity reached remote guard stations to combating interference from massive machinery. Yet, with a combination of top-tier tools and unparalleled expertise, the Prime-Net team ensured seamless operations, even in the most remote corners. These stories aren’t just about overcoming technical hurdles; they are a testament to Prime-Net’s dedication. In the

Amidst the gleaming aisles and bustling carts of the retail world, there exists an unseen battleground—a realm where wireless technicians from Prime-Net combat digital challenges to ensure smooth operations. Each store, warehouse and truck lot hold tales of challenges faced, strategies devised and victories earned. Consider the story of a bustling grocery store chain. Each location, seemingly similar at a glance, held unique digital landscapes. One such store, built with high ceilings far beyond the standard, posed an unexpected challenge. Deploying the usual wireless setup would be like trying to shout across a canyo—ineffective and frustrating. But with creative ingenuity, Prime-Net introduced directional external antennas. These antennas, like digital megaphones, focused the signal, ensuring both the

trenches of the wireless world, they’ve faced down every challenge, constantly adapting and innovating. Each tale is a chapter in Prime-Net’s ongoing saga of excellence, showcasing their commitment to crafting perfect wireless symphonies in the dynamic world of retail.

The Promise

The digital world is poised at the brink of even more exciting advancements—augmented reality, deeper artificial intelligence (AI) integration and the Internet of Things (IoT). In this rapidly evolving landscape, the essence of a flawless wireless network grows exponentially. Prime-Net, with its unwavering commitment to perfection, stands as the beacon of hope in this realm. Here’s to a future where every digital pulse in the retail sector beats with vigor. CCR

Craig Weber is Director of Business Development for Prime Retail Services. A seasoned expert in construction and technology integration with more than 20 years in the field, Weber’s knowledge offers invaluable insights to the construction community.

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

INFORMATION TECHNOLOGY

CYBERSECURITY

Gone Phishing How phishers casts a wide net out across the web—and how you can avoid getting caught By Jon Armour

e all have heard of the phrase and song by Bing Crosby and Louis Armstrong “Gone fishing. Instead of just a wishin’.” It is about dreaming of sitting on the shore of a lake somewhere with your pole in the water hoping more for a relaxing day,

rather than catching anything.

But if you do catch a fish then all the better. Those were the days of old. When computers and even hackers didn’t exist. When fishing meant “let’s see if I can catch anything.” It meant escaping from your day job and doing something totally relaxing yet challenging. The thought of a tasty fillet from a crystal-clear lake or perhaps offshore fishing near an oil rig platform in the Gulf of Mexico and the thrill of pulling out a catfish, bass, trout, redfish, snapper, sea bass or other delectable catch is energizing. The challenge of mating a baited hook with an unsuspecting fish is a waiting game, just sitting, waiting, looking for that bobber to twitch up and down, or to feel that ever so gentle tug on your line. “I’ve got one,” you yell out when the elusive creature grabs your hook. Such is the case with a different kind of fishing and spelled slightly differently so as not to co-join the two activities. Phishing, spelt with a “ph” is quite different from fishing in a pond but still much the same goal, to catch a phish. I cannot say that the Phisherman in this case is jumping up and down yelling “I got one.” Assuredly, they are just sitting at a desk somewhere far from a body of water throwing their “hook” or their code that is, into your computer domain hoping that you will bite on whatever malicious scheme they have set forth. Phishing casts a wide net out across many users hoping that a smaller percentage will get caught in it. The hope for the Phisher is that there will be a breakdown in human

interaction and a bad choice will be made. The same goes for the poor fish in the water. It made a bad choice and took the bait. After all, it was just floating there right in front of him, a party on a string. An easy meal. According to the Federal Bureau of Investigation (FBI), phishing is the No. 1 cyber security complaint to their office. There were 300,497 complaints in 2022 totaling a loss of $52 million. Now that’s just the reported ones, the real number could be double that resulting in nearly $100 million dollars in losses for businesses and personal accounts. That sounds pretty crappie. It is big business for the underworld. There are a lot of wealthy Phisher-men out there.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

These hackers are wolves in sheep’s clothing. They pretend to be legitimate businesses or contacts trying to get the end user to give up something about the puzzle of access they are trying to solve. Have you ever said something like “doh! I can’t believe I just did that?” That’s the sentence you might say after clicking on something that seems familiar but then realize the bank name was misspelled. Hackers have created ways to circumvent the “lock” symbol at the top left of your screen, next to the supposedly secure and infamous “https” in the typing field. The “s” denotes “secure.” Hackers have entered a world of users that feel safe and protected by those two things.

'Swimming with the phish'

Ask yourself, “Is https secure? Cyber criminals have found a way to perch website certificates that imitate long standing trustworthy businesses or email contacts into this supposedly secure space. Do not blindly trust any site or you may find yourself “swimming with the phish.” Here are some tips for teaching yourself about how Phishing techniques work. Look closely at the names. Do not trust the names on emails. Analyze the email name and subject and look for errors in spelling. If the name and the subject matter seem a mismatch then, throw it back in the water so to speak. If you get caught up you might find yourself saying “Holy Mackerel, what have I done.” Make a phone call or send an email to the business or contact person that it says it came from and talk to a real person, verifying with them that the email is legitimate. If you cannot verify, then do not trust it. Never click links in the body of the email or open attachments no matter how tempting or pretty they look. That’s the bait and the hook. The next thing you know, you are being reeled in like a sailfish off the coast of Florida. Look for misspellings or wrong names. Examine the .gov and .com extensions for oddities or mismatches from the sender. If the solicitation says it is from the Social Security administration and has a .com address, then you can assume it’s a phishing attempt.

Junking the junk

Take a moment to scroll through your junk or spam mail folder and study all the terrible misspellings and fake titles and names. Really, you have to ask yourself after doing that, “Do they think I’m stupid?” Some of the titles, names and subject matter are so ridiculous you ask, “How could anyone fall for that?” Believe it or not, they do. There is curiosity in most people and a lack of discipline that gets users to click on those links. Whether it’s a hurried schedule, constant interruptions or clicking on something that seems interesting like travel, food,

finance or a top news story; not stopping to holistically examine the structure and surface clues of a solicitation will land you in the fryer. For example, Citybank, Bankofamirica, are often misspelled in attempts to get you to reset passwords or update personal information. A lot of these types of phish schemes will try to scare you into clicking into them with messages such as “ACCOUNT SUSPENDED-CLICK HERE,” or other messages like “Please verify these purchases-Click this link,” or even “URGENT-ACT NOW,” or “LAST CHANCE.”

that a friend is in trouble, or that you will miss an important opportunity or a sale.

Don't trust the Phish

Don’t be the uninformed Phish. Know what to look for. Do not trust links and attachments. Avoid emails with just a single name like “Jon, Dan, Bobby, Paul, etc.” These are attempts to try to personalize their communication in the hope that you have a friend or know someone by one of those names and “hey, I haven’t heard from Bobby in a while. I wonder what he’s doing?” Click. You’re

Cyber criminals have found a way to perch website certificates that imitate long standing trustworthy businesses or email contacts into this supposedly secure space. Pretty koi stuff but training your eyes to look carefully at things and not to make emotional decisions is as important online as it is in all other things in life. Understanding the reality of how government institutions, banks and online businesses typically correspond is critical in keeping the hook out of your mouth. Just recognizing in an email that says, “Loan confirmation-view now” is a set-up, is critical to staying safe online. Ask yourself, did I fill out a loan application? And if you did, is the bank or lenders name spelled correctly? Does the person’s email that this is coming from look like the bank or lender’s typical email address? Call and verify that they sent you this email. A secondary verification is key to avoiding being someone’s Phish taco. Similar links can be things like “Final notice”, “Your Prime account is suspended”, “Your invoice is attached”, “Your subscription has expired”, “Log on to Amazon Prime to view your order status.” There are literally thousands of phrases and sayings that want to manipulate your mind into believing something is wrong with my account, a service, or

done. How abut you call Bobby and ask if he sent you something. Once you click it, you will find yourself floundering over your laptop in agony that you may have just made the biggest mistake of your life. Phishers work hard to get personal. They create seemingly trusting environments where they make you feel comfortable, possibly through a couple of harmless interactions that get your attention and then they harpoon you like Moby Dick. ISP providers do their best to keep up with the never-ending flow of scams. There is a small window for them to act and update filters to block these malicious email messages. AT&T reports that they process about 4 billion IP addresses and email domains that try to push unsolicited messages to users around the world. In one year, AT&T has intercepted 60 million spam or phishing content emails. That’s a very large school of Phish. Although the ISPs are doing a lot to block and keep up with this flow of malicious traffic, as a user in the “www”, it is your sole responsibility to know what to look for when engaging in email and internet activities. Trust but verify, don’t get hooked. CCR

Contributing author Jon Armour has 35 years of combined experience across the construction, real estate, and IT Infrastructure industry. He is a Certified Project Management Professional (PMP), Certified Construction Manager, IT Infrastructure Program Manager, and a published author of a popular Western genre book. He resides in Magnolia, Texas

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Designing FutureReady Cities The art of urban planning and sustainable infrastructure By Steven Cornwell

orest fires blaze across California, Sydney, and the eastern Mediterranean. At the same time,

sea levels encroach on coastal settlements in the Ganges Delta and Florida. Floods, storms and record-breaking temperatures damage infrastructure and disrupt services.

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

DESIGNING FUTURE-READY CITIES

GREEN INFRASTRUCTURE

Around the world, climate change is causing increased risks and challenges for today’s cities and smaller urban settlements. According to the Institute for Transportation and Development Policy, sustainable urban development can help cities of the future mitigate climate change. In other words, sustainable urban development is the key to a better future. As urban planners design towns, cities and public places, they create places that benefit humanity and the planet as a whole.

Sustainability takes priority in urban development

Through mitigation and adaptation strategies, we are seeing a slow yet steady trend of cities incorporating climate resilience strategies into urban development plans. If adhered to and managed well, new planning requirements present an opportunity to re-envision urban development and placemaking. The latest focus includes increased implementation of green infrastructure, such as parks and green roofs that mitigate heat island effects and manage stormwater, among other utilities. Additionally, there is a

While sustainability proves a valuable framework for strategic urban planning goals, it is inadequate in capturing the swift transformations occurring in cities.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

D U S T BA R R I E R SYS TE M

Stay Open for Business During a Renovation!

Set up a ZipWall dust barrier up to 20' high in minutes.

Magnetic Door

Magnetic Strips

Commercial Door Kit

Create hands-free, self-closing access to your worksite.

Keep your barrier tight against a drop-ceiling.

Seal a doorway in a minute. Built-in zippers for easy entry/exit.

No ladders, no tape, no damage! zipwall.com

info@zipwall.com CIRCLE NO. 15

800-718-2255

DESIGNING FUTURE-READY CITIES

GREEN INFRASTRUCTURE

growing emphasis on sustainable building practices, energy-efficient technologies and renewable energy sources to reduce greenhouse gas emissions. Just as cities and towns impact the lives of everyone living inside their borders, they have a profound effect on the surrounding environment. Efforts to improve urban and community settings are not new, but the ways in which individuals interact with their environment are evolving. Today’s urban planning needs to do more than create strong, connected communities—it must envision places where both humans and the environment thrive together. Urban design is critical to advancing the future survival of humanity and the planet, so it is crucial that we investigate the vast possibilities sustainable cities can offer.

Every aspect of urban life—from water distribution to garbage collection, to transportation and communication networks—relies upon a city’s infrastructure.

Sustainable issues regarding rapidly expanding cities

Populations are expanding all around the world, with the United Nations (UN) projecting that the world’s population will reach

9.8 billion by 2050. Meanwhile, today’s cities are dealing with a growing shortage of housing because local governments have not kept up with the rising demand. In addition, the UN projects that by the year 2050, two out of every three individuals will call one of these cities their home. That estimate translates to an additional 2.5 billion people vying for space in the world’s already packed urban centers—all of whom will require reliable and sustainable shelter, transportation and amenities. However, today’s urban infrastructure simply cannot keep up with this projected demand. Every aspect of urban life—from water distribution to garbage collection, to transportation and communication networks—relies upon a city’s infrastructure.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Yet, that network of services and structures wears out without regular care, and when more people migrate to urban areas, infrastructure deteriorates even more quickly. Cities invest billions each year just to maintain infrastructure such as roads, bridges and tunnels, while planners exhaust themselves to replace outdated or damaged infrastructure and keep current infrastructure in working order. Another key challenge we face is the constantly evolving nature of cities. It is crucial to acknowledge cities as living organisms and act accordingly by establishing baseline metrics and sustainability performance indicators for urban development and planning. Still, this is extremely difficult to accomplish due to the rapid pace of change in today’s urban environments.

COOPER’S HAWK TROY, MI

HELPING BUILD NATIONAL BRANDS

GENERAL CONTRACTOR · CONSTRUCTION MANAGEMENT · DESIGN BUILD

CIRCLE NO. 16

616-949-3360 · WOLVGROUP.COM

DESIGNING FUTURE-READY CITIES

GREEN INFRASTRUCTURE

While sustainability proves a valuable framework for strategic urban planning goals, it is inadequate in capturing the swift transformations occurring in cities. Often, technological advancements drive transformation that quickly impacts human behavior and outpaces urban planning and infrastructure. In such circumstances, the main challenge for the sustainability framework regarding urban planning lies in embracing urban transformation. The need to prioritize sustainability as we address population growth and technological advancement has never been greater.

their natural resources, safeguarding wildlife habitats, lowering pollution levels and maintaining affordable energy. By envisioning how people will live, work and play in the cities of the future, urban planners are able to get ahead of the challenge. Human-centered design has long been the foundation of urban development, and today’s urban planners understand that a large part of human-centered design takes future survival into account. Putting people first allows for the development of infrastructure, public areas and transportation networks that are functional, beneficial to the community, and friendly to the environment. Sustainable strategies can be implemented in both urban and rural settings to make communities more resilient and welcoming. For example, the global landscape of modern business often places us in locations experiencing rising temperatures exasperated by urban heat islands.

Making sustainable and environmentally friendly cities possible

Today’s rapidly expanding cities must confront the issue of sustainability head-on and find ways to meet the needs of their expanding populations while also conserving

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

If we strategically introduce green infrastructure and natural elements that blend with the city’s location and surrounding environment—such as parks and urban forests—we can reduce the heat island effect, improve air quality, and enhance biodiversity in these areas. Likewise, we can collaborate with urban developers who face flooding dangers due to storms and rising sea levels. Sustainable strategies such as retention ponds enable us to manage stormwater storage and distribution. Nevertheless, we cannot design sustainable cities in a vacuum; on the contrary, sustainability emphasizes the importance of working across diverse domains. When we are able to deliver solutions that balance social, economic and ecological demands, we can achieve positive impacts and foster positive feedback loops between interconnected systems—all of which enhance the overall sustainability of urban environments.

CIRCLE NO. 17

DESIGNING FUTURE-READY CITIES

GREEN INFRASTRUCTURE

The climate crisis highlights the urgent need for a holistic and balanced approach. For example, transitioning from gas-powered vehicles to electric vehicles represents a strong effort toward decarbonizing transportation, but we achieve a far more sustainable impact by simultaneously implementing transport strategies. Not only do these solutions benefit the environment, but they can also improve accessibility, democratize access to urban opportunities and promote a more inclusive society.

complex societal problems such as the climate crisis. Therefore, the way forward lies in embracing—rather than evading—this inherent complexity. By acknowledging and confronting the multifaceted nature of these challenges, we can foster stronger collaboration and develop more comprehensive solutions that address the issues at hand. Through this inclusive and integrative approach, we can pave the way for sustainable urban environments and the communities that thrive within them. The future of sustainable cities lies in design concepts that we have only just begun to explore. As we continue to understand more about how cities function and

Placemaking for the future of sustainable cities

However, working across various silos presents challenges, especially when addressing

evolve, we become better equipped to anticipate future transformations. By embracing innovative and alternative urban futures through datadriven urban planning and design, we unlock a multitude of positive effects ranging from increased sustainability and resilience to improved liveability and inclusivity. With an understanding of cities and a willingness to explore new possibilities, we can better shape urban environments that meet the needs of current and future generations. The potential for positive transformation is immense, and we are all at the forefront of this transformative journey toward a brighter urban future. CCR

Steven Cornwell is Global Director of Brand Experience at ERA-co. Over the course of 20 years Steven has garnered an international reputation for developing leading brands from a broad range of sectors including real-estate, place, culture, consumer retail, media, transit & infrastructure and professional services. ERA-co is a global place brand specializing in data science, research and insight, user strategy, urban systems and brand experience.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

GREAT LOOKING. GREAT OPTIONS. GREAT VALUE.

BRADLEY LAVATORY SYSTEMS offer a variety of touch free and worry-free options for handwashing in public spaces. Design your ideal solution with multiple materials, basin shapes and faucet choices. Trust Bradley for your next project, the leader in commercial handwashing. Visit bradleycorp.com for more information. Commercial Washrooms. Brought to Life.

CAST-FORMED NATURAL QUARTZ

CAST-FORMED SOLID SURFACE

bradleycorp.com/lavatory-systems CIRCLE NO. 18

EST

2010

CIRCLE NO. 19

SPECIAL REPORT

PROJECT MANAGEMENT SERVICES & CONSTRUCTION SOFTWARE

Project Management firms on display in monthly survey

ne of the commercial construction industry’s most vaunted categories, project management, is featured in this issue’s monthly survey. Check out the leading firms for the retail, restaurant, hospitality, healthcare (and other) sectors. The annual listings provide the contact information and contact person for each firm. If you didn’t make the list, contact Publisher David Corson at davidc@ccr-mag.com.

3MG, PSC

Atraxia Law

Alliance Solutions Group, LLC

Augmenta

Manuel Ray, Principal PO Box 365052 San Juan, PR 00936-5052 (787) 979-9982 (787) 375-5770 mray@3mg-pr.com • 3mg-pr.com Project Management Services: New Construction/Renovations, Architecture/Engineering Services Construction Software Features: N/A Business Size: N/A Platform: N/A Intended Users: N/A Open API: N/A Pricing Model: N/A Tim Boerio, Director 47 S Palm Ave, 206 Sarasota, FL 34236 (813) 655-0200 info@alliance-sg.com • www.alliancesg.com Project Management Services: N/A Construction Software Features: Accounting, AI, Bidding, Budget/ Schedule Tracking, Document Storage, Estimating, Service Management, Project Management Business Size: Small/Medium Enterprise Platform: On-Line, On Premise, Mobile Intended Users: Architects, Design Firms, Construction Management Firms, Engineering Firms, General Contractors, Specialty Contractors Open API: Yes Pricing Model: Subscription based, Per User

Architectural & Engineering Project Management LLC

Lionel Hawkins, Manager 3225 Cumberland Blvd, Ste 100 Atlanta, GA 30339 (404) 793-7763 sales@aeprojectmanagement.com aeprojectmanagement.com Project Management Services: New Construction/Renovations, Planned Capital Programs, Architecture/Engineering Service, Facility Maintenance Construction Software Features: N/A Business Size: Small/Medium Enterprise Platform: N/A Intended Users: Engineering Firms, Property Owners/Brands Open API: N/A Pricing Model: Per Project

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Miguel Leyva, Case Manager 16835 W Bernardo Dr., #215 San Diego, CA 92127 (619) 391-3570 admin@atraxialaw.com • www.atraxialaw.com Project Management Services: Other: Paralegal Services for Construction Claims Construction Software Features: N/A Business Size: Large Enterprise, Small-Medium Platform: N/A Intended Users: Property Owners/Brands Open API: N/A Pricing Models: N/A

Francesco Lorio, CEO Toronto, ON (416) 587-6181 fracesco@augmenta.ai • augmenta.ai Project Management Services: N/A Construction Software Features: Other: Automated Design Business Size: Large Enterprise, Small/Medium Enterprise Platform: On-Line Intended Users: Design Firms, Engineering Firms, Specialty Contractors Open API: Yes Pricing Model: Subscription based

Beam Team Lauren Hall, Marketing Manager 1350 Bluegrass Lakes Pkwy. Alpharetta, GA 30004 (678) 467-7240 laurenhall@thebeamteam.com www.thebeamteam.com • timhill@thebeamteam.com Project Mgmt. Services: New Construction/Renovations, Site Surveys, Rollout Programs, Planned Capital Programs, Facility Maintenance Construction Software Features: N/A, Business Size: Small-Medium, Platform: N/A, Intended Users: Architects, Design Firms, Construction Management Firms, General Contractors, Property Owners/Brands, Specialty Contractors, Open API: No Pricing Model: Per Project

BILT Incorporated

CDO Group

Erich Dietz, EVP, Sales 1000 Nolen Drive, Suite 400 Grapevine, TX 76051 (800) 517-2458 sales@BILTcorp.com • https://BILTapp.com Project Management Services: N/A Construction Software Features: Other: 3D Instructions Business Size: Small/Medium Enterprise Platform: Mobile Intended Users: General Contractors, Property Owners/Brands Open API: Yes Pricing Model: Subscription based

Jonathan Wozniak, Marketing Manager 333 Harrison St. Oak Park, IL 60304 (708) 383-0586 www.cdogroup.com • jonathanw@cdogroup.com Project Mgmt. Services: New Construction/Renovations, Site Surveys Construction Software Features: Project Management, Business Size: Small-Medium, Platform: On Premise, Intended Users: Construction Management Firms, Property Owners/Brands, Open API: No, Pricing Model: Amount of Data

BrandPoint Services

Steve Hearon, President 820 Adams Ave., Suite 130 Trooper, PA 19403 (267) 908-9780 • Fax: (484) 392-7520 www.brandpointservices.com shearon@brandpointservices.com Project Mgmt. Services: New Construction/Renovations, Site Surveys, Rollout Programs, Due diligence, Facility Maintenance Construction Software Features: Budget/Scheduling Tracking, Project Management, Business Size: Small-Medium Platform: On-Line, Intended Users: Property Owners/Brands, Open API: Yes, Pricing Model: Subscription Based

Bureau Veritas

Blake Brosa, Executive Vice President 17200 N Perimeter Dr., Suite 103 Scottsdale, AZ 95255 (480) 777-1800 • Fax: (410) 785-6220 www.bvna.com blake.brosa@bureauveritas.com Project Mgmt. Services: New Construction/ Renovations, Site Surveys, Rollout Programs, Planned Capital Programs, Architecture/Engineering Services, Due Diligence, Facility Maintenance, Surety/CPA Services, Construction Software Features: Accounting, Bidding, Budget/ Scheduling Tracking, Document Storage, Estimating, Logistics, Service Management, Project Management Business Size: Large Enterprise Platform: On-Line, Mobile Intended Users: Property Owners/Brands, Open API: Yes Pricing Model: Subscription Based, Per User

C3Solutions-Inc.

Jen Nendick, President 4427 Woodward Ave. Downers Grove, IL 60515 (630) 445-3224 www.c3solutions-inc.com jenn@c3solutions-inc.com Project Mgmt. Services: New Construction/Renovations, Site Surveys, Planned Capital Programs, Architecture/Engineering Services, Due Diligence, Construction Software Features: N/A Business Size: Small-Medium, Platform: On-Line, On Premise, Mobile Intended Users: Architects, Design Firms, Construction Management Firms, General Contractors, Property Owners/Brands, Specialty Contractors Open API: N/A, Pricing Model: Per Project

CERTD Inc. Douglas Smith, President 2732 S Padre Island Dr., #102 Corpus Christi, TX 78415 (727) 424-9779 dougsmith@certd.io • www.certd.io Project Management Services: N/A Construction Software Features: Other: Training, Upskilling and Onboarding Business Size: Small/Medium Enterprise Platform: On-Line, Mobile Intended Users: Construction Management Firms, Engineering Firms, General Contractors, Property Owners/Brands, Specialty Contractors Open API: Yes Pricing Model: Subscription based, Per User, Per Project

Construction Market Consultants

Bobby Darnell, Managing Principal 3651 Peachtree Pkwy., Suite E-275 Suwanee, GA 30024 (770) 887-4941 www.cmconl.com • info@cmconl.com Project Mgmt. Services: N/A Construction Software Features: CRM Business Size: Small-Medium Platform: On-Line Intended Users: Architects, Design Firms, Construction Management Firms, Engineering Firms, General Contractors, Specialty Contractors, Building Products, Open API: Yes Pricing Model: Subscription based, Per User

Coast2Coast Survey Corp.

Tim West, Director, Multi-Site 7704 Basswood Dr. Chattanooga, TN 37416 (423) 710-4714 www.coast2coast.net • twest@coast2coast.net Project Mgmt. Services: Site Surveys, Due Diligence Construction Software Features: N/A, Business Size: Small-Medium Platform: N/A, Intended Users: Architects, Design Firms, Construction Management Firms, Engineering Firms, General Contractors, Property Owners/Brands, Specialty Contractors Open API: N/A Pricing Model: Per Project

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

SPECIAL REPORT

PROJECT MANAGEMENT SERVICES & CONSTRUCTION SOFTWARE

Commercial Development Resources

eSUB Construction Software

Aaron Albertson, Principal 695 Town Center Drive, Suite 110 Costa Mesa, CA 92626 (949) 610-8997, Cell: (949) 351-5325 lmaranda@rivergatemarketing.com • www.cdrwest.com Project Management Services: New Construction/Renovations, Site Surveys, Rollout Programs, Planned Capital Programs, Architecture/Engineering Services, Due Diligence Construction Software Features: Other: Real-Time Rendering and Visualization Business Size: N/A Platform: N/A Intended Users: Architects, Design Firms, Construction Management Firms, Engineering Firms, General Contractors, Specialty Contractors Open API: Yes

Connect Source Consulting Group, LLC.

Gina Marie Romeo, Founder & Principal Consultant 3 Pheasant Run Forked River, NJ 08731 (609) 661-9636 • Cell: (609) 661-9636 gina@connectscg.com • www.connectscg.com Project Management Services: New Construction/Renovations, Site Surveys, Rollout Programs, Planned Capital Programs, Architecture/Engineering Services, Due Diligence, Other: Specializing in Management Consulting - one source with trees to keys services, outsourced business development/sales training, Connect and Source industry experts for various national retail and restaurant chains Construction Software Features: N/A Business Size: Small-Medium Platform: N/A Intended Users: Architects, Design Firms, Construction Management Firms, Engineering Firms, General Contractors Property Owners/Brands, Specialty Contractors, Other: Retailers Open API: N/A Pricing Models: N/A

csi estimation

Chris White, Estimating 78th St Brooklyn NY 11214 Brooklyn, NY 10001 (516) 856-3212 • (516) 856-3212 csi.chriswhite@gmail.com • csiestimation@gmail.com Project Management Services: New Construction/Renovations, Site Surveys, Rollout Programs, Planned Capital Programs, Architecture/Engineering Services, Due Diligence, Facility Maintenance, Surety/CPA Service, Other Construction Software Features: Estimating Business Size: Large Enterprise Platform: On-Line Intended Users: Architects, Design Firms, Construction Management Firms, Engineering Firms, General Contractors, Property Owners/Brands, Specialty Contractors Open API: Yes Pricing Model: Per Project

Eno Enterprises

Ralph Buckles, Chief Estimator 741 Reinholds Rd Denver, PA 17517 (717) 278-1143 Ralphbbuckles@gmail.com • www.linkedin.com/in/ralphbuckles Project Management Services: Other: Estimating and Scheduling (Includes Lump Sump Bids, Change Orders and Claims) Construction Software Features: Other: Quality control Business Size: Small-Medium Platform: On-Line, Mobile Intended Users: Construction Management Firms, Engineering Firms, General Contractors, Property Owners/Brands, Specialty Contractors Open API: Yes Pricing Models: Subscription Based

nterprises

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Mark Rushford, Director of Content Marketing PO Box 421080 San Diego, CA 92142 mark.rushford@esub.com • www.esub.com Project Management Services: New Construction/Renovations Construction Software Features: Budget/Schedule Tracking, Document Storage, Project Management Business Size: Small/Medium Enterprise Platform: On-Line, Mobile Intended Users: Specialty Contractors Open API: Yes Pricing Model: Per User

Exodigo

Aurelia Setton, Chief Business Officer 1723 Rogers Avenue San Jose, CA 95112 Whatsapp (preferred): (972) 584-372-720 (650) 388-9658 aurelia@exodigo.ai • www.exodigo.com Project Management Services: New Construction/Renovations, Site Surveys, Architecture/Engineering Services, Due Diligence, Facility Maintenance Construction Software Features: AI, Project Management, Other: utility locating Business Size: Large Enterprise Platform: On Premise Intended Users: Design Firms, Construction Management Firms, Engineering Firms, Property Owners/Brands Open API: Yes Pricing Model: Per Project

FieldBin

Ralph Sita, Co-Founder 61 Sea Grass Lane Isle of Palms, SC 29451 (202) 596-9910 ralph@7833capital.com • www.fieldbin.com Project Management Services: New Construction/Renovations, Facility Maintenance, Other: Field Service Management Construction Software Features: Bidding, Budget/Schedule Tracking, Estimating, Project Management, Other: Customer Communications; Inventory; Invoicing; Payment Processing; Pricebook Management; Scheduling & Dispatch Reporting Business Size: Small/Medium Enterprise Platform: Mobile Intended Users: General Contractors, Specialty Contractors, Other: Field Service Businesses Open API: Yes Pricing Model: Subscription base, Per User

Flexecution

Nick Harbaugh, VP, The Americas 16601 Blanco Rd., #112 San Antonio, TX 78232 (858) 752-1168 nickh@flexecutioninc.com • www.flexecutioninc.com Project Mgmt. Services: New Construction/Renovations, Site Surveys, Planned Capital Programs, Rollout Programs Construction Software Features: N/A, Business Size: Small-Medium Platform: N/A, Intended Users: Architects, Design Fiorms, Construction Management Firms, Property Owners/Brands, Open API: N/A Pricing Model: N/A

Save TIME and MONEY

with Customized Cost Estimates

Providing cost estimates in-house can be time consuming and possibly perceived by your client as a conflict of interest. With over 35 years of experience, Eno Enterprises provides constructability analysis and recommendations for value engineering, all while developing your cost estimate.

Eno Enterprises can provide multi-phase cost estimate design packages for:  Federal  Municipal  Commercial  Land Development Projects

Limit conflicts with an experienced estimating team. Ralph Buckles, Chief Estimator (717) 278-1143 Ralphbbuckles@gmail.com

CIRCLE NO. 20

SPECIAL REPORT

PROJECT MANAGEMENT SERVICES & CONSTRUCTION SOFTWARE

Floorcloud

JLL

Giatec Scientific Inc.

JobPlanner

Scott Banda, Co-Founder & President 529 Main Street, Suite 200 Boston, MA 02129 (617) 395-1668 (617) 571-2553 Sbanda@floorcloud.com • www.floorcloud.comProject Management Services: Jobsite Abient Conditions, Remote Monitoring Software Construction Software Features: Real-Time Monitoring, Alerts, Reportinh and Photo Capture Business Size: Large Enterprise/Small-Medium Platform: Cloud/On-Line, Mobile Intended Users: Construction Management Firms, General Contractors, Specialty Contractors Open API: Yes Pricing Model: Subscription based Dobrila Moogk, Vice President of Marketing 245 Menten Place, Suite 300 Ottawa, ON K2H 9E8 (877) 497-6278 marketing@giatec.ca • www.giatecscientific.com Project Management Services: New Construction/Renovations Construction Software Features: AI, Other: Wireless and WireFree Monitoring Solutions for Concrete Temperature and Strength Business Size: Small/Medium Enterprise Platform: On-Line, Mobile Intended Users: Construction Management Firms, Engineering Firms, General Contractors Open API: Yes Pricing Model: Per Project

3344 Peachtree Rd., NE Atlanta, GA 30326 (818) 620-2974 www.us.jll.com/en/deliver-projects Project Mgmt. Services: New Construction/Renovations, Site Surveys, Rollout Programs, Planned Capital Programs, Architecture/Engineering Services, Due Diligence, Construction Software Features: Budget/Scheduling Tracking, Document Storage, Project Management, Business Size: Large Enterprise, Small-Medium, Platform: On-Line, On Premise, Mobile, Intended Users: Construction Management Firms, General Contractors Open API: Yes, Pricing Model: Subscription Based DeWayne Adamson, CEO & President 25763 N. 116th St Scottsdale, AZ 85255 (833) 497-6663 dewayne.adamson@jobplanner.com • jobplanner.com Project Management Services: Due Diligence Construction Software Features: Accounting Integratioms, Bidding, Budget/Schedule Tracking, Document Storage, Project Management Business Size: Large Enterprise, Small/Medium Enterprise Platform: On-Line, Mobile Intended Users: Construction Management Firms, General Contractors, Specialty Contractors Open API: Yes Pricing Model: Per User

KA Johnson Associates, LLC

Dijam Panigrahi, Co-Founder/COO 1931 Old Middlefield Way, Suite G Mountain View, CA 94043 (857) 472-9151 dijam@gridraster.com • https://gridraster.com Project Management Services: Due Diligence, Other: AR/VR Construction Software Features: AI, Logistics Business Size: Small/Medium Enterprise Platform: On Premise, Other: Cloud Intended Users: Design Firms, Construction Management Firms, Engineering Firms Open API: Yes Pricing Model: Subscription based

Kris Johnson, Principal 19015A Wilkes Dr. Cypress, TX 77433 (512) 333-4116, Cell: (612) 267-2536 kris@kajohnsonassociates.onmicrosoft.com www.kapitus.com Project Management Services: New Construction/Renovations, Site Surveys, Rollout Programs, Planned Capital Programs, Architecture/Engineering Services, Due Diligence Construction Software Features: Document Storage, Logistics, Project Management Business Size: Small-Medium Platform: On-Line, On Premise, Mobile Intended Users: Construction Management Firms, General Contractors, Property Owners/Brands, Specialty Contractors Open API: Yes Pricing Models: Subscription Based

Hitech Digital Solutions

Kapitus

Grid Raster Inc.

Bhushan Avsatthi, Director, BIM Solutions 211 E. 7th Street, 620 Austin, TX 78701-3218 sales@hitechdigital.com • www.hitechdigital.com Project Management Services: Architecture/Engineering Services, Other: BIM Services Construction Software Features: AI, Estimating, Service Management, Other Business Size: Large Enterprise, Small/Medium Enterprise Platform: On-Line Intended Users: Architects, Design Firms, Construction Management Firms, Engineering Firms, General Contractors, Specialty Contractors Open API: Yes Pricing Model: Per Project

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Benjamin Johnston, Chief Operating Officer 120 W 45th Street, 4th Floor New York, NY 10024 (734) 646-5891 bjohnston@kapitus.com Project Management Services: Other: Small Business Lending Construction Software Features: N/A Business Size: Small/Medium Enterprise Platform: On-Line Intended Users: Architects, Design Firms, Construction Management Firms, Engineering Firms, General Contractors, Property Owners, Brands, Specialty Contractors Open API: Yes Pricing Model: Per Project

Doing the right thing For clients and project partners! KAJA is a construction management service, building relationships at all levels helping clients and their projects succeed. Providing preconstructionDesign Build-Project, Program development, and implementation of processes that fit the client’s culture, and the projects real world expectations.

KAJA:  Connects clients and project partners with quality people and construction service providers  Provides clients with the right mix of services for their projects  Assists international clients looking to build in the north American markets  Performs commercial real estate reviews-surveys-selection assistance-lease reviews-landlord interactions KAJA is a construction management service working in North America, Central America, and Europe.

We understand construction and the difficulties of working in the toughest locations in North America, because we have worked in them all.

KA Johnson Associates, LLC • (512) 333-4116 Kris@KAJohnsonassociates.onmicrosoft.com CIRCLE NO. 21

SPECIAL REPORT

PROJECT MANAGEMENT SERVICES & CONSTRUCTION SOFTWARE

Kingsmen Projects US Stephen Hekman, Executive Vice President 7157 Colleyville Blvd, Suite 101 Colleyville, TX 76034 (619) 719-8950 www.kingsmen-int.com/global-presence/usa stephen@kingsmen-usa.com Project Mgmt. Services: New Construction/Renovations, Site Surveys, Rollout Programs, Architecture/Engineering Services, Due Diligence Construction Software Features: Accounting, Bidding, Budget/ Scheduling Tracking, Document Storage, Estimating, Logistics, Service Management, Project Management, Business Size: Small-Medium, Platform: On-Line, On Premise, Mobile, Intended Users: Architects, Design Firms, Construction Management Firms, Engineering Firms, General Contractors, Property Owners/Brands, Specialty Contractors, Open API: No, Pricing Model: Per User, Per Project

Laser Facility Management Joe Fairley, VP Development 20283 State Road 7, Suite 107 Boca Raton, FL 33498 (561) 235-7444, Cell: (561) 466-1621 Joseph@LaserFacility.com • www.laserfacility.com Project Management Services: New Construction/Renovations, Site Surveys, Rollout Programs, Planned Capital Programs, Facilty Maintenance Construction Software Features: Budget/ Schedule Tracking, Document Storage, Logistics, Service Management, Project Management Business Size: Large Enterprise, Small-Medium Platform: On-Line, Mobile Intended Users: Specialty Contractors Open API: Yes Pricing Models: Subscription Based, Per User

Manufaction by Vizz Technologies Raghi Iyengar, President 13010 Morris Road, Suite 650 Alpharetta, GA 30004 (855) MFACTON www.manufacton.com • sales@manufacton.com Project Mgmt. Services: N/A, Construction Software Features: Budget/Scheduling Tracking, Logistics, Materials & Production Management, Business Size: Small-Medium Platform: On-Line, Mobile, Intended Users: General Contractors, Property Owners/Brands, Specialty Contractors, Modular Builder Open API: Yes, Pricing Model: Subscription Based

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

MCS/Chain Store Maintenance

John Catanese, Sr. Vice President 81 Union Street Attleboro, MA 2073 (800) 888-1675 john@chainstore.com www.MCS360.com • www.chainstore.com Project Management Services: New Construction/Renovations, Planned Capital Programs, Facility Maintenance Construction Software Features: Accounting, Bidding, Budget/Schedule Tracking, Document Storage, Estimating, Logistics, Service Management, Project Management Business Size: Small/Medium Enterprise Platform: On-Line, Mobile Intended Users: Construction Management Firms, General Contractors, Property Owners/Brands, Specialty Contractors Open API: Yes Pricing Model: Other: Currently included

Newforma

Victoria Salvador, Sr. Director of Marketing, Brand & Buzz 225 Franklin Street, 27th Floor Boston, MA 2110 (877) 875-8252 Marketing@newforma.com • www.newforma.com Project Management Services: N/A Construction Software Features: Document Storage, Project Management, Other: Construction Administration Business Size: Small/Medium Enterprise Platform: On-Line, On Premise, Mobile Intended Users: Architects, Design Firms, Construction Management Firms, Engineering Firms, General Contractors, Property Owners/Brands, Specialty Contractors Open API: Yes Pricing Model: Subscription base, Per User

Permit.com

Vaun Podlogar, President 319 Elaines Ct. Dodgeville, WI 53533 (608) 999-9998 x011 www.permit.com • vaun@permit.com Project Management Services: Permit Management, Due Diligence, Submittals, Site investigations, Plan Approvals Construction Software Features: Permit Tracking and License Management, Platform: On-Line Intended Users: Architects, Design Firms, Construction Management Firms, Engineering Firms, General Contractors, Property Owners/Brands, Specialty Contractors, Sign Companies and Facility Maintenance Companies, Open API: N/A, Pricing Model: N/A

Pivotal Retail Group

Chris Pruitt, Director 889 Franklin Gateway, Suite 100 Marietta, GA 30067 (678) 293-6874 • (770) 402-8921 chris.pruitt@pivotalretail.com • www.pivotalretail.com Project Management Services: New Construction/Renovations, Site Surveys, Rollout Programs, Planned Capital Programs, Other: Fixture Installation Construction Software Features: Accounting, Bidding, Budget/Schedule Tracking, Document Storage, Estimating, Logistics, Project Management, Other: Vendor Contracting Business Size: Small-Medium Platform: On-Line, Mobile Intended Users: Construction Management Firms, General Contractors Open API: Yes Pricing Models: Subscription Based

CIRCLE NO. 22

SPECIAL REPORT

PROJECT MANAGEMENT SERVICES & CONSTRUCTION SOFTWARE

PlanHub

Safe Site Check In LLC

Project Management Consortium (PMC)

The Chemours Company

Ro Bhatia, CEO 1665 Palm Beach Lakes Blvd, 300 West Palm Beach, FL 33401 (866) 752-6482 • (866) 752-6482 connect@planhub.om • https://planhub.com Project Management Services: New Construction/Renovations, Architecture/Engineering Services Construction Software Features: Bidding, Budget/Schedule Tracking, Document Storage, Estimating, Project Management Business Size: Large Enterprise, Small/Medium Enterprise Platform: On-Line, Mobile Intended Users: Architects, Construction Management Firms, Engineering Firms, General Contractors, Specialty Contractors Open API: Yes Pricing Model: Subscription base, Per User

Chris Love, President 7728 Henefer Ave. Los Angeles, CA 90045 (347) 392-1188 www.pmconsortium.com • chris.love@pmconsortium.com Project Mgmt. Services: New Construction/Renovations, Site Surveys, Planned Capital Programs, Architecture/Engineering Services, Due Diligence, Facility Maintenance, Construction Software Features: Bidding, Budget/Scheduling Tracking, Estimating, Project Management Business Size: Small-Medium, Platform: On-Line, Mobile Intended Users: Architects, Target User, Open API: Yes Pricing Model: Per Project, Best Fit for Client

Projectmates by Systemates Inc.

Mike Gray, Sr Project Manager 12 Sawgrass Ct Laguna Vista, TX 78578 (404) 405-1897 • (404) 405-1897 Kerman-Group-Business-Cards-2023-ab.pdf 1 8/30/23 4:37 PM mgray@jhgi.com Project Management Services: New Construction/Renovations, Rollout Programs, Planned Capital Programs, Due Diligence Construction Software Features: N/A Business Size: Small/ Scott G. Kerman Medium Enterprise Platform: On Premise, Mobile 602-524-0728 Intended Users: Architects, Design Firms, Construction s.kerman@kerman-group.com Management Firms, Engineering Firms, General Contractors, www.kerman-group.com Property Owners/Brands, Specialty Contractors Open API: Yes Sales Management Pricing Model: Per Project Business Development

Specification Assistance The Kerman Group

CMY

Scott Kerman, President 240 W. Missouri Avenue #20 240 W. Missouri Ave., Unit 20 Phoenix, AZ 85013-1875 Phoenix, AZ 85013-1875 (602) 524-0728 scott@kerman-group.com • www.kerman-group.com Project Management Services: New Construction/Renovations, Site Surveys, Rollout Programs, Planned Capital Programs, Architecture/Engineering Services, Facility Maintenance Construction Software Features: N/A Business Size: Small/Medium Enterprise Platform: N/A Intended Users: Property Owners/Brands Open API: N/A Pricing Model: Subscription based, Per Project

Laura Wards, Marketing Director 2435 N Central Expy, Ste 640 Richardson, TX 75080 (214) 217-4100 laura.wards@systemates.com • www.projectmates.com Project Management Services: New Construction/Renovations, Rollout Programs, Planned Capital Programs Construction Software Features: Bidding, Budget/Schedule Tracking, Document Storage, Project Management Business Size: Small/Medium Enterprise Platform: On-Line, Mobile Intended Users: Construction Management Firms, Property Owners/Brands Open API: Yes Pricing Models: Subscription based K

Nick Strickland, Regional Marketing Manager- HVACR 1007 N Market Street Wilmington, DE 19899 (302) 773-1000 nick.strickland@chemours.com • www.chemours.com/en Project Management Services: Other: Component Supplier Construction Software Features: N/A Business Size: Large Enterprise Platform: Other: Distribution Intended Users: N/A Open API: N/A Pricing Model: N/A

The Hardy Group

Poma Retail Development Inc.

Tony Poma, President 222 W 6th St., # 421 San Pedro, CA 90731 (310) 833-7662 www.pomaretail.com • tonyp@pomaretail.com Project Mgmt. Services: New Construction/Renovations, Site Surveys, Architecture/Engineering Services, Due Diligence, Facility Maintenance, Fixture Roll Outs and Shop in Shops Construction Software Features: Bidding, Budget/Scheduling Tracking, Estimating, Logistics, Service Management, Project Management, Business Size: Small-Medium, Platform: N/A, Intended Users: N/A, Open API: N/A, Pricing Model: N/A

David Ward, CEO 4216 North Mississippi Ave. Suite 401 Portland, OR 97217 (503) 914-3332 david.ward@safesitecheckin.com https://safesitecheckin.com Project Management Services: N/A Construction Software Features: Project Management, Other: jobsite management Business Size: Large Enterprise, Small/ Medium Enterprise Platform: On-Line, Mobile, Other: cloud Intended Users: Construction Management Firms, General Contractors, Property Owners/Brands, Specialty Contractors Open API: Yes Pricing Model: Subscription based, Per Project

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

The Kerman Group

CIRCLE NO. 23

SPECIAL REPORT

PROJECT MANAGEMENT SERVICES & CONSTRUCTION SOFTWARE

The Townson Company

Kevin Townson, President 7157 Colleyville Blvd, Suite 101 Colleyville, TX 76034 (817) 903-2834 kevin@townsoncompany.com www.townsoncompany.com Project Management Services: New Construction/Renovations, Site Surveys, Rollout Programs Construction Software Features: Budget/Schedule Tracking, Document Storage, Project Management Business Size: Small/Medium Enterprise Platform: On-Line, On Premise, Mobile Intended Users: Architects, Design Firms, General Contractors, Property Owners/Brands, Specialty Contractors Open API: No Pricing Model: Per Project

Thomas Consultants, Inc.

Kevin Brent, Senior Vice President 4140 E. Raines Rd Memphis, TN 38118 (901) 398-8426 • (901) 398-8426 Fax: (901) 398-5749 KBrent@gotci.com • www.gotci.com Project Management Services: New Construction/Renovations, Site Surveys, Planned Capital Programs, Architecture/Engineering Services Construction Software Features: AI, Document Storage Business Size: Large Enterprise, Small/Medium Enterprise Platform: On-Line, On Premise, Mobile Intended Users: Architects, Engineering Firms, General Contractors, Property Owners/Brands Open API: Yes Pricing Model: Subscription based, Per User, Per Project, Amount of Data

Trimble Tekla

1075 Big Shanty Rd. NW Kennesaw, GA 30144 Carl Taylor Phone: 770-426-5105 • Fax: 770-919-0574 greg_norris@trimble.com • www.tekla.com/us Project Mgmt. Services: New Construction/Renovations, Software Features: Bidding, Budget/Scheduling Tracking, Estimating, Logistics, Project Management, BIM, Pour Management, Detailing, Business Size: Large Enterprise, Platform: On-Line, On Premise, Mobile, Intended Users: Design Firms, Construction Management Firms, Engineering Firms, General Contractors, Specialty Contractors, Open API: Yes, Pricing Model: Subscription Based, Per User

TrueBuilt Software

Jon Sibley, CEO 19312 Archfield Lane Huntington Beach, CA 92648 (925) 330-7029 jon@truebuiltsoftware.com • truebuiltsoftware.com Project Management Services: New Construction/Renovations Construction Software Features: AI, Bidding, Budget/Schedule Tracking, Document Storage, Estimating Business Size: Large Enterprise, Small/Medium Enterprise Platform: On-Line Intended Users: Design Firms, Construction Management Firms, General Contractors, Specialty Contractors Open API: Yes Pricing Model: Subscription based, Per User

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Trunk Tools

Sarah Buchner, CEO PO Box 683 New York, NY 10038 (650) 471-9687 sarah@trunk.tools • trunktools.com Project Management Services: Other: Software Construction Software Features: Accounting, AI, Budget/ Schedule Tracking, Other: Incentive Management Business Size: Other: Startup Platform: On-Line Intended Users: Construction Management Firms, General Contractors, Property Owners/Brands Open API: Yes Pricing Model: Subscription based, Per User

Vectorworks, Inc. Vectorworks Architect

Kamica Price, PR Specialist 8621 Robert Fulton Dr. Columbia, MD 21046 (410) 290-5114 pr@vectorworks.net www.vectorworks.net Project Management Services: New Construction/Renovations, Site Surveys, Architecture/Engineering Services Construction Software Features: N/A Business Size: N/A Platform: N/A Intended Users: N/A Open API: N/A Pricing Models: N/A

YellowBird

Tyler Willis, Director of Business Development, Construction & Commercial Real Estate 2111 E Highland Ave., Suite 145 Phoenix, AZ 85016 (888) 780-3935 twillis@goyellowbird.com www.goyellowbird.com Project Management Services: New Construction/Renovations, Site Surveys, Rollout Programs, Due Diligence, Facility Maintenance Construction Software Features: Service Management Business Size: Large Enterprise, Small/Medium Enterprise Platform: On-Line Intended Users: Construction Management Firms, Engineering Firms, General Contractors, Specialty Contractors Open API: Yes Pricing Model: N/A

Zetane

Jason Behrmann, Sen. Dir. Marketing & Business Development 3551 boul. St-Charles, Suite 622 Kirkland, Quebec H9W 3C4 (514) 835-7074 jason@zetane.com • zetane.com Project Management Services: N/A Construction Software Features: Accounting, AI, Bidding, Document Storage, Estimating Business Size: Small/Medium Enterprise Platform: On-Line, On Premise, Mobile Intended Users: Architects, Construction Management Firms, Engineering Firms Open API: Yes Pricing Model: Subscription based, Per User, Per Project, Amount of Data

We are Pioneers in the Industry… 24 years and counting! When The Townson Company opened for business in 1999, the concept of outsourced project management was in its infancy. Since then we have become the industry’s premier resource.

We are Owner’s Representatives

For more than 23 years The Townson Company has successfully served as owner’s representatives for retailers, restaurants, office, commercial and service companies nationwide. We manage your projects as a member of your in-house team.

We are Experienced

We are Proactive

Our project managers are seasoned experts. All of our team members have a minimum of 25 years of experience in construction project management from the owner’s perspective.

We provide an all-encompassing matrix of services and resources that ensure the success of your projects. Our experience allows us to have a proactive approach to managing the job, so that your projects open on time and on budget.

Expertise, Longevity, and Integrity have been the cornerstones to our 24 years of success! The Townson Company is THE source for your outsourced project management needs! The Townson Company 7157 Colleyville Boulevard, Suite 101 Colleyville, TX 76034 817-421-1177 • www.townsoncompany.com CIRCLE NO. 24

IT’S THAT SIMPLE We’re a company with a fresh approach. We are highly skilled and passionate design and construction experts brought together and bonded by mutual trust and respect. Every member of the PMC team stands ready to deliver, regardless of location, complexity or challenge. We will bring your projects to market with a focus on quality, performance and speed. Professional Design and Project Management Services for the Retail, Restaurant, Hospitality, Entertainment and the Commercial Markets.

Better.

Faster. WWW.PMCONSORTIUM.COM

Smarter

WE’RE HERE FOR YOU Like any good winning team, a successful effort takes strong teamwork, coordination and clear responsibilities. A combination of artistic, technical, management skills all come into play. We have taken great care to assemble a team of experts who are perfectly suited to deliver these projects for you. We’re thrilled to go on this journey with you and promise to give your brand undivided attention and focus. What Can PMC build for you? CHRIS.LOVE@PMCONSORTIUM.COM 347.392.1188

TOM.DOUGHERTY@PMCONSORTIUM.COM 914.646.1437

WWW.PMCONSORTIUM.COM CIRCLE NO. 25

Clearing the lines The value of transparency, honesty and collaborative client communication By Scott DeLano

n the construction industry, maintaining transparent and open relationships with clients is one of the most important components of a

successful project. Clear communication is the foundation for collaboration, enabling construction teams to establish partnerships, enhance trust and deliver exceptional results. By prioritizing transparency throughout each project’s lifecycle, from initial discussions to completion, construction teams can create an environment of shared understanding, minimizing misunderstandings and ensuring that clients are well-informed every step of the way. In this dynamic industry, where complexities and unforeseen challenges are ever-present, transparent relationships allow teams and clients to tackle obstacles together, making each project a mutual success.

A Picture is Worth a Thousand Words

In the construction industry, the age-old saying "a picture is worth a thousand words" holds an even greater significance. This is because words often fall short of capturing a project's complete progress and essence, while images uniquely convey the true picture. Project imagery is one way for construction teams to track a project’s progress and a great way to keep clients up-to-date. The team at Certified Construction Services uses a professional photographer to capture our project progress. While using images taken with an iPhone or Android can be satisfactory for client updates, opting for professional photography is an excellent means to enhance our portfolio and offer clients exceptional visuals as their project progresses toward completion.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

OPENING THE LINES

CLIENT COMMUNICATION

For example, for the recent multifamily project Luna in The Gulch community in Nashville, Tennessee, Certified Construction Services had professional aerial drone photography taken throughout the process. This gives it a perfect depiction of how the building evolved through each stage of construction.

Keeping Clients Informed on Progress

In addition to utilizing photography, it's crucial to keep clients informed about project progress by incorporating updates in progress reports and weekly communications. First, it is important to understand how your client prefers to communicate. From there, the construction team needs to integrate their communication into the client’s preferred method seamlessly. In most cases, less is more when it comes to these updates. While building Luna, Certified Construction Services shared construction progress through weekly progress updates emailed to the entire project team on the same day

each week. This concise approach allowed the construction team to convey work completed the week prior, work items for the current week, construction photos of work related to that report and a list of hot project items that needed immediate attention. This approach allowed it to provide a comprehensive weekly snapshot of the project without burdening the team with over-information. These reports enabled our team to communicate effectively, document progress, identify potential challenges and highlight key items that needed to be addressed.

Communicating Through Unforeseen Complications

Engaging in difficult conversations with clients can be challenging. Nevertheless, maintaining transparency in communication is vital to ensure that clients are well-informed and prepared for any unforeseen challenges during the project's development. Construction teams can build trust through upfront transparency by fostering

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

an open and constructive dialogue with their clients. Undoubtedly, unexpected complications are an inherent part of the construction process. It is important to help your client understand that it is critical for them to approach the process with an understanding that construction projects rarely unfold seamlessly without any challenges. However, it is vital for construction teams to engage in brainstorming sessions to develop potential solutions for any challenges that arise before presenting them to the client. It is crucial for teams to have a well-thought-out plan regarding possible alternative solutions to offer the client and be prepared to engage in confident discussions about these alternatives. During the construction of Luna, Certified Construction Services faced a complication that directly impacted the critical path of the construction schedule. During the middle of the construction project, it was informed by the local power company that there was a shortage of electrical transformers required

A Customer Experience You Can Trust BUREAU VERITAS OFFERS SINGLE SOURCE SOLUTIONS FOR REMODELS & PROGRAM ROLLOUTS BV DRIVES PROGRAMS FORWARD CONSISTENTLY:

RENOVATIONS

CONSTRUCTION MANAGEMENT

PROGRAM ROLLOUTS

TURNKEY PROJECTS

PAVING EVALUATIONS

CONDITION & ASSET SURVEYS

ADA PROGRAMS

BRANDING / REBRANDING

BOPIS PROGRAMS

PERMITTING

3DVR & AS-BUILTS

ALTA/SITE PLANS

SITE INVESTIGATION REPORTS

EV CHARGING

FOR MORE INFORMATION

BUREAU VERITAS | BVNA.COM BLAKE BROSA, EXECUTIVE VICE PRESIDENT | BLAKE.BROSA@BUREAUVERITAS.COM | 800.733.0660 EXT. 4132 CIRCLE NO. 26

OPENING THE LINES

CLIENT COMMUNICATION

for its building power service and that the transformer that it was scheduled to receive was smaller than the original design. This meant that much of the electrical underground conduits, feeders and equipment needed to be modified to obtain building power. It was imperative that Certified Construction Services immediately communicated this issue to the project team so that it could collectively start working on a solution. The new requirements from this transformer change included obtaining a long lead termination cabinet, removing electrical roughs that were in place, ordering new feeder wire and changing the size of the wire, and installation of the new equipment, feeders and terminations. This change resulted in the building receiving final power nearly five months later than anticipated. To keep the project moving, the team sourced generators and other supplementary power to keep construction moving along. Certified Construction Services also re-sequenced key construction objectives so that work items and inspections could continue. At every step of this process, Certified Construction Services involved the entire project team so that communication was controlled and decision-making was consistent and focused on keeping the budget intact and the schedule moving forward. In the end, there were costs and delays related to this change, but they were minimized by these efforts. Without transparent and open relationships with clients, the construction industry would fail to thrive. Clear communication acts as the foundation for collaborations, fostering trust and facilitating the delivery of outstanding projects. In an industry characterized by complexity and unforeseen challenges, transparent relationships empower teams and clients to confront obstacles collectively. By embracing transparency as a guiding principle, construction teams can create strong partnerships, drive innovation and achieve remarkable results. CCR

Termination Cabinet

Construction teams can build trust through upfront transparency by fostering an open and constructive dialogue with their clients.

Scott DeLano is Principal of Certified Construction Services.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

How do interior designers and architects get information about YOUR products? Two new free reports answer these important questions. You can find answers to these and other important questions to help you market your products in construction and renovation from one of the leading B2B research firms in the country. Just spend some time at www.a-i-m.com. Then call 847-358-8558 for a confidential conversation with Jim Nowakowski, President. AIM is a full-service B2B marketing research, information company with 30+ years experience. Companies who want to innovate use AIM’s custom-designed research and analytical data services to get needed answers quickly, neatly and efficiently. Why Not Have a Conversation Now? The market doesn’t wait for anyone. Our studies have helped major manufacturers gain brand share, specification share, and position themselves in very competitive markets. Call 847-358-8558 for that confidential conversation with Jim Nowakowski, President. Or email him at jnowak@a-i-m.com.

Manufacturer Brief: How COVID-19 is Changing the Way Interior Designers Get Product Information

Let AIM help shed some light on what you’re doing. Thank you.

Always Trusted Information Accountability Information Management, Inc. 553 N. North Court, Suite 160 Palatine, Illinois 60067 847-358-8558 www.a-i-m.com

Manufacturer Brief: How COVID-19 Changed the Way Architects Get Product Information Powerful information on the design, construction and facilities operations in major commercial construction for your strategy development

CIRCLE NO. 27

The Evolution of Banking From consumer to corporate, how today’s financial institutions are adopting an open and inviting concept By Clay Harstad, Partner

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

one are the days of consumer bank branches and corporate offices characterized by dark stained-wood finishes and closed-door offices. As the banking industry evolves with a greater emphasis on customer and

tenant engagement and inclusivity, these designs are giving way to an increasingly modern and approachable look and feel.

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

THE EVOLUTION OF BANKING

NEXT-GENERATION

Today, banks are adopting an open and inviting concept through furniture, materiality and layout. These changes in the physical appearance of branches are not just cosmetic; they represent a fundamental shift in the way bank employees interact with each other and with their customers.

Consumer Branches Removing Barriers An effect of the transformation of bank branches is the removal of physical barriers to create a more inclusive banking experience. Today’s customers don’t always need to enter closed-door offices to open an account or perform other banking transactions. The latest branches feature wide, open-concept lobbies with modular furniture, encouraging customers to engage with bank representatives in a more relaxed and approachable environment. This focus on customer engagement and inclusivity has also led banks to diversify the uses of their physical branches. Some branches are being strategically placed in shopping centers conveniently neighboring other businesses and retail, like coffee shops and dry cleaners. By optimizing the accessibility of their locations, banks can generate additional revenue through rent but also increase foot traffic to their branches. ITMs and Drive-Thru Banking To further enhance customer convenience, some banks are adopting Interactive Teller Machines (ITMs), which enable customers to speak with a real person without leaving their vehicles. This next-generation approach allows banks to position their ITMs in high-pedestrian traffic areas and downtown urban locations, attracting more customers and reducing the cost of establishing fullscale branch buildings. Some banks have even integrated their ITMs with traditional ATMs, leveraging signage and branding for even greater visibility. In addition to ITMs, drive-thru banking remains a popular customer choice, especially in areas with limited space. Banks have adopted creative designs with two to four lanes of drive-thru service, allowing them

The smaller-footprint BancFirst Hefner & May (Oklahoma City) includes three lanes of convenient drive-thru service to support its consistent flow of traffic.

The corporate office interiors of BancFirst Insurance Tulsa (Oklahoma City) features clean lines and materials throughout the space, as well as an exposed ceiling for a modern aesthetic. The primarily neutral color palette is paired with pops of blue to spark visual interest.

to make efficient use of smaller footprints of land, while accommodating a steady flow of vehicular traffic. Modernizing Branch Interiors Forward-thinking banks are implementing modern designs to appeal to younger customers. Bank designers are focusing on clean materials, increased use of slab glass to usher in natural light, and the incorporation of brighter materials for a contemporary aesthetic.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

One of the most significant departures from traditional bank design is a flexible furniture layout, combining lobbies and waiting areas to facilitate relaxed interactions. Customers can conduct their personal financial transactions without the constraints and isolation of a closed-door office. Furthermore, integration of technology, such as employees equipped with iPads, enables mobile and seamless interactions between customers and bank representatives, freeing them from the confines of a desktop computer.

CIRCLE NO. 28

THE EVOLUTION OF BANKING

NEXT-GENERATION

Corporate Bank Offices Attracting Talent Corporate bank offices are transforming to embrace changes happening across almost every industry and workplace setting relating to tenant experience and wellbeing. Banks are refreshing their office spaces to attract and retain employees, especially the new generation of workers. Bank offices are also increasing space flexibility with movable walls and furniture. These updates create a more modern and attractive workspace that aligns with the aesthetic and functional preferences of the emerging workforce. Likewise, banks have come to realize that their older office layouts—some designed several decades ago—may no longer suit the needs of modern employees. These

institutions are investing in floor-by-floor remodels of their corporate offices to create more open and inviting work environments. Collaboration and Flow In line with the trend of creating more modern and attractive workspaces, corporate bank offices are increasingly incorporating collaborative spaces. These areas are designed to foster teamwork and encourage the exchange of ideas among employees. Traditional cubicles and closed-door offices are being replaced with open-plan layouts that encourage communication and coworking. Comfortable lounges, breakout areas, and shared workspaces equipped with the latest technology are also being commonly used throughout offices. Likewise, the incorporation of modern meeting rooms equipped with advanced

Cornerstone Bank (Mustang, OK) benefits from a modern, consumer-centric design that ushers in an abundance of light from the outside in with tall windows and slab glass throughout.

audiovisual capabilities allows bank employees to conduct and participate in virtual meetings with colleagues and stakeholders in different locations. These spaces not only improve communication and productivity, but also elevate the sophistication of the office environment. Maintaining Privacy Although bank offices are becoming more open-concept and flexible with light and glass materials, confidentiality remains a priority in their design. Some bank designers engage acoustic experts to identify potential noise sources and develop effective sound mitigation strategies. There should be special attention paid toward sound transmission around conference rooms and executive offices where soundproofing solutions like insulated walls and ceilings are needed to secure these spaces and protect sensitive discussions. Strategic space planning and advanced acoustic design techniques also help minimize sound transmission, while smart placement of offices and meeting rooms creates buffer zones between private meetings and high-traffic areas. Redefining Banks Today The evolution of consumer bank branches and corporate bank offices signifies a paradigm shift in the entire industry's approach to service and workspace design. Banks are moving away from the traditional closed-door office model to create open, inviting spaces that foster improved, efficient interactions. The rise of ITMs, drive-thru banking, and strategic branch locations are all part of the banks' efforts to enhance convenience and accessibility for their customers. By redesigning corporate offices to align with the preferences of the new generation, banks are ensuring they remain competitive in attracting and retaining top talent. The journey toward modernity in the banking sector continues, driven by the needs and expectations of both customers and employees. CCR

Clay Harstad is a partner and architect at Bockus Payne. Harstad primarily works on ground-up bank projects for the firm’s financial portfolio, leveraging his strong attention to detail and industry expertise. His responsibilities include the daily management of numerous projects across design, 3D modeling, rendering, master planning, programming, working drawings, and construction administration.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

VINYL

TERRAZZO

ALUMINUM

NATURAL STONE

VINYL

TILE

NATURAL STONE & BRASS

TILE

DELIVER A BOLD & BEAUTIFUL HELLO In every entryway - and in every rollout - a strong brand experience is a must. Creative Edge makes it possible to greet customers and guests with a brand statement flawlessed designed to blend with any existing architectural materials. Creative Edge is the world’s leading architectural manufacturing and fabrication company. Technology-driven, precise robotic cutting ensures that duplicate cuts are perfect every time. Porcelain tile, natural or engineered stone, luxury vinyl, glass, metal, even carpet tile – all can be perfectly cut to exact specifications.

Contact us to talk about your project idea and learn how budget-friendly and quick a custom branding program can be. creativeedgeia.com | 800-394-8145

CIRCLE NO. 29

Where Your Vision Meets Our Expertise Terrazzo is a handcrafted building material; its primary components are assembled on the construction site. For 100-years, the contractor members of the National Terrazzo and Mosaic Association have brought integrity and skill to countless installations. The NTMA has the expertise your project needs. Find specifications, information, color samples, contractor and supplier members at www.ntma.com or call 800-323-9736.

Pacific Gate • San Diego, CA Architect Kohn Pedersen Fox Associates PC New York, NY

General Contractor/ Owner Bosa Development California, Inc. San Diego, CA

Terrazzo Contractor T.B. Penick & Sons, Inc. San Diego, CA

Photographer Nathan Padilla Bowen

CIRCLE NO. 30

Futureproofing built spaces The role of sustainable facilities in healthcare By Renée Jacobs & Ken Watson

he healthcare sector is responsible for over 4% of all global carbon emissions, and in the US, our healthcare facilities account for 8.5% of the nation’s emissions. Medical buildings, transportation and supply chains all require high energy use—hospitals keep their lights on 24/7/365, ambulances often run idle around medical centers, and medical supplies are constantly being shipped around the globe.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

CIRCLE NO. 31

FUTURE-PROOFING BUILT SPACES

HEALTHCARE

As we inch closer to the 2050 deadline set by the Paris Agreement to globally reach net zero carbon emissions and avoid the worst outcomes of climate change, now is the time to focus on healthcare’s environmental impact and how reducing greenhouse gas emissions will make gigantic strides toward a healthier planet. Healthcare facilities can start by reducing energy use and identifying greener energy sources. For one, it’s good preventative medicine. Climate change is increasing the risks of adverse health events, especially for vulnerable populations: extreme temperatures, severe weather events, poor air quality, and increased transmission of existing and novel infectious diseases have already created a burden on healthcare costs. It also makes good business sense. Uncovering smart ways to reduce energy use will result in more efficient facilities and cost savings in the millions and above.

Energy Reductions Are an Effective First Step in Sustainability

Some healthcare systems have public sustainability pledges and recorded some milestone achievements. Kaiser Permanente achieved a carbon neutral status in late 2020 by first focusing on how to reduce energy use and utilize renewable energy sources. Focusing initial efforts on high-energy equipment and processes can make a big dent in a facility’s carbon emissions. Surprisingly, medical equipment is not the biggest culprit in terms of power consumption—rather, lighting represents 43% of all electric use in medical settings. Lighting retrofits and automation technologies can reduce the energy needed to maintain comfortable and safe lighting conditions. Installing LED lighting, for example, can reduce energy used by as much as 90% while having a life span of about six years with continuous use. Automated lighting sensors and controls can also adjust lighting systems to the environment, turning lights off in unoccupied areas or dimming daytime lighting for rooms with windows. These projects can dramatically reduce energy

Energy efficiency will be especially important here in order to safely operate healthcare facilities and keep their equipment operational during extreme temperatures. consumption and carbon emissions without compromising staff and patient safety and comfort. HVAC is another outlier for energy usage in healthcare facilities. Ventilation and cooling account for 30% of electric use, while space and water heating are responsible for 87% of natural gas consumption.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Energy efficiency will be especially important here in order to safely operate healthcare facilities and keep their equipment operational during extreme temperatures. By keeping on top of regular HVAC repairs and recommissioning, healthcare facilities can identify ways to keep their systems efficient while also reducing their environmental impact.

Capturing Baseline Energy Data and Tracking Improvements for Essential Reporting

In order to fully understand how new energy management projects and processes impact operations, facilities managers need to continuously and accurately track and gather data. Data points across operations within a facility are often kept separate. Overall utility use is found in monthly bills, but what essential tasks those utilities are used for—medical imaging, air pressurization, laundry, food preparation and more—is either tracked separately or not accounted for at all.

By using centralized hardware and software throughout a facility, energy and facility managers can capture a clear and constantly updated snapshot of how energy is used throughout daily and nightly operations. This can help them prioritize specific areas for energy reduction and quickly reduce energy consumption. More importantly, it helps organizations understand their initial energy use, see how different projects are making reductions in energy and costs, and share that information whenever needed with leadership, board members and other stakeholders.

This data is not only invaluable for internal operations — it is important for audits, and an essential part of environmental, social and governance (ESG) reporting for publicly owned organizations. In addition, tracking and reporting energy data is on its way toward being mandated for healthcare organizations. The Joint Commission, for example, recently proposed new standards that would require decarbonization activities for the organizations it accredits. Taking the steps now to measure and understand carbon emissions at healthcare facilities will help organizations get ahead of the requirements that may be coming their way.

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

FUTURE-PROOFING BUILT SPACES

HEALTHCARE

Sustainability Projects Create Budget for Profitable, Cutting-Edge Technologies

Investments into lighting, for example, can pay for themselves within one to two years. Reductions in natural gas and electricity have reduced costs in the hundreds of thousands of dollars or more for healthcare facilities. These projects not only recover their own implementation costs but make it possible for organizations to buy cutting-edge equipment that improves patient outcomes and brings more profit into their organizations.

Facilities teams often face budgetary challenges, especially within the healthcare industry. But, the initial investments in sustainability typically provide a quick return. The ability to demonstrate quick wins can help increase the overall budget and create room for organizations to invest in new initiatives.

By making sustainable operations in their facilities a top priority now, healthcare organizations future-proof their built spaces and their ability to care for their patients for the decades to come.

By making sustainable operations a priority— beginning with these initial energy reduction tactics and continuing them through further equipment and facilities upgrades—they can continuously create opportunities to expand their budgets and increase profits.

Sustainable Operations Create Healthier Facilities and Communities

The world is rapidly changing and healthcare facilities must step up to the plate. There is a dual responsibility to ensure that hospitals are serving patients and reducing their own contributions to climate change. By making sustainable operations in their facilities a top priority now, healthcare organizations future-proof their built spaces and their ability to care for their patients for the decades to come. CCR

Renée Robison Jacobs is a Certified Healthcare Facility Manager, Certified Healthcare Constructor and Fellow ASHE with more than 30 years and billions of dollars of experience in construction project management, healthcare facilities management and technical sales and management. Jacobs is the Business Development Manager – Healthcare for Distech Controls. Ken Watson, Director of Enterprise Sales for Atrius, has extensive experience in energy management, sustainability, and energy procurement. Ken has a passion for sustainability and has worked with various commercial, industrial and governmental organizations to help reduce carbon emissions while driving significant cost savings.

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

CIRCLE NO. 32

CIRCLE NO. 33

Would you like to be a guest or sponsor? An interview podcast that talks to guests that will have business titles in design, construction, facilities, real estate, procurement, development, etc. in retail, restaurants, hospitality, healthcare, federal, multi-family, shopping center owners, developers, cannabis, mixed-use along with the A/E/C sectors plus vendor service suppliers & mfcs who’s products and services are specified, recommend and purchased by enduser brands to build and maintain their facilities in the Commercial Construction Building industry.

To be a guest or sponsor, reach out to David Corson your host at davidc@ccr-mag.com.

PODCAST PODCAST CIRCLE NO. 34

Brought to you by:

www.ccr-mag.com

The Wendy’s Way

How the quick-service chain is taking its footprint to the next level

A special supplement to:

Steven Derwoed VP Global Design and Construction The Wendy’s Company

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

The Wendy’s Way How the quick-service chain is taking its footprint to the next level Interview by Michael J. Pallerino

elf-order kiosks. Pick-up shelving. Dedicated mobile ordering parking spaces. The Wendy’s Company’s

Global Next Gen High-Capacity Kitchen was designed with everyone in mind. The innovative digital-first designs were created to enhance customer, crew and franchisee experiences, as well as to accelerate growth across its global restaurant footprint.

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

COMMERCIAL KITCHENS

THE WENDY’S COMPANY

Self-ordering, passthrough pick-ups and convenient parking are all part of the digital-first minded customer. Leading the way is Wendy’s first digital-driven restaurants in Kansas and Oklahoma. The quick-service chain expects to open 200-plus others through 2024. Featuring a sleek and modern design with an optimized layout and next-generation technology, the Wendy’s experience now will deliver more Wendy’s to more people with an emphasis on convenience, speed and accuracy.

The next phase of this design standard will be the Global Next Gen High-Capacity Kitchen for restaurants with a higher order volume. This new design is estimated to deliver nearly a 50% increase in kitchen output capacity compared to the Global Next Gen standard. The new high-capacity kitchen will leverage the Global Next Gen design, with the added benefits of a dual-sided kitchen layout and increased equipment capacity. We sat down with Steven Derwoed, VP Global Design and Construction at The

Wendy’s Company, to get his take on the fast casual’s new kitchen system and what it means to the iconic brand moving forward.

Give us a snapshot of the Wendy’s brand today?

Wendy’s was founded in 1969 by Dave Thomas on the premise, “Quality Is Our Recipe,” which remains the guidepost of the Wendy’s system. It is best known for its made-to-order square hamburgers, using fresh, never frozen beef, freshly-prepared salads, and other signature items like chili, baked potatoes and the iconic Frosty. Today, Wendy’s and its franchisees employ hundreds of thousands of people across approximately 7,000 restaurants worldwide. The company’s vision to become the world’s most thriving and beloved restaurant brand continues to push the possibilities of design, technology and innovation to deliver industryleading restaurant designs across our global footprint.

What’s today’s consumer looking for in a restaurant?

Serving great-tasting food made with quality ingredients is at the heart of what we do, and speed is critical to ensuring our customers enjoy Hot & Crispy Fries and juicy hamburgers. Meeting all consumer dining preferences across drive-thru, delivery and in-restaurant was the driving force behind our new Global Next Gen design standard. We see technology and innovation as key ingredients to not only push the quick-service restaurant industry forward, but to deliver the speed, accuracy and consistency our customers expect.

Give us a snapshot of the Global Next Gen restaurants.

Our cutting-edge restaurant design standard features a sleek and modern design with an optimized layout and next-generation technology to deliver more Wendy’s to more customers. As a system, we tapped into the power of thoughtful design and innovation to create a restaurant design standard for the digital age, unlocking digital order capacity by up to 400 times our traditional restaurant design. We developed the Global Next Gen design in partnership with key stakeholders

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

REAL STONE

COATINGS Easily upgrade common concrete and masonry surfaces with the elegance of stone.

LASTING PERFORMANCE, BEAUTY AND PROTECTION FOR: Porches • Steps • Patios • Pool Decks • Garage Floors • Balconies Walkways • Basement Floors • Lobbies • Entrances • Walls Flexible, water-tight, easy to clean Covers and hides hairline cracks and minor flaws

Resurfaces the existing concrete slab

Key Features

• Excellent all-season durability • Tough impact and abrasion resistance • Excellent freeze/thaw resistance • Excellent resistance to water, salt, UV rays, hot tires, and snow shoveling • Slip-resistant • Pre-mixed, ready to use • Roller, trowel & texture spray

Stone Coatings, Sealers, Anti-Slip Coatings, Epoxy Floor Coatings ... and much more!

Get DAICH Surface Coatings at...

Visit us online for personal service at:

www.daichcoatings.com Or call us: 1-866-463-2424 CIRCLE NO. 35

COMMERCIAL KITCHENS

THE WENDY’S COMPANY

throughout the Wendy’s System, incorporating performance data from layout simulations and feedback from franchisees, cross-functional teams, and crew to ensure the design delivers a better experience for all. It’s incredibly rewarding to see Global Next Gen restaurants now open and serving customers less than one year from unveiling the designs, with more than 200 on the way.

How does this design cater to what today’s consumers are looking for?

Global Next Gen includes the following design features and technology to better serve today’s customers: Delivery Pick-Up Window — A dedicated delivery pick-up window and delivery parking makes it more convenient and quicker for delivery drivers, who no longer need to enter the dining room to grab orders. This design also shifts traffic out of the drive-thru line where customers are waiting, so crew can focus on taking and fulfilling orders more quickly, efficiently and accurately. Dedicated Mobile Order Pickup — Global Next Gen features mobile order parking and pick-up shelving in-restaurant. Customers select a pick-up time when placing their mobile order and upon arrival, park in a dedicated mobile order parking spot, grab their meal off the mobile order pick-up shelving and enjoy their Wendy’s favorites. Reimagined Kitchen — A new galley-style kitchen design, which runs from the front to the back of the restaurant, increases efficiency and oversight for crew across all sales channels. The kitchen design allows for efficiency at the point of sale, provides the ability for crew to slide between positions more easily throughout the day and supports faster order fulfillment and culinary innovation. Next Generation Technology — Global Next Gen leverages the next generation of modernized technology, allowing restaurant teams to handle up to 400 times more digital business than before. The design includes forward-leaning technology innovation, such as kiosks, a new tech stack and advanced mobile operations tablets for crew to collect orders. Optimized Infrastructure — New restaurants will use more efficient building

elements such as lighting and HVAC to decrease energy usage and costs by about 6% per year.

What’s the driving force behind the design?

After introducing it, we knew we needed to create a tailored solution for restaurants with the highest customer demand. The Global Next Gen High-Capacity Kitchen design taps into kitchen innovation to meet increased drive-thru and digital order volume, increasing kitchen output capacity by nearly 50%.

How does the kitchen help both customers and workers?

The new high-capacity kitchen design maximizes kitchen throughput for restaurants with the highest volume using Global Next Gen design innovation as the foundation for success. By right sizing our equipment and layout, the design eliminates potential bottlenecks in the kitchen for our crew while maximizing the order capacity and fulfillment for our customers.

What are some of the biggest benefits of how it works?

We used the design innovation as the foundation for success, with the added benefits of a dual-sided kitchen layout and increased equipment capacity to increase the speed of service and order throughput:

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

A dual-sided kitchen design featuring state-of-the-art equipment and layout to maximize kitchen capacity, providing crew members with the tools they need to deliver exceptional quality efficiently, including additional sandwich production areas, dedicated space for digital orders and more prep area. Reduced travel distances for crew members with strategically placed front counter, drive-thru and expanded storage capacity to enhance overall operational flow while improving crew comfort and speed of service.

What was the foundation behind the kitchen design?

The new high-capacity kitchen was born as a solution for our highest-volume restaurants, building off the Global Next Gen design. With the added benefits of a dual-sided kitchen layout and increased equipment capacity, the kitchen was designed to enhance operational efficiencies to increase throughput and accommodate our restaurant crews for the consumer demands of the future.

How important will technology be to the fast-casual environment? It’s all about digital. As of Q2, Wendy’s digital sales dollars increased 25% YOY while holding steady at 12% sales mix, with digital expected to continue growing. That’s why we designed our new standard design to unlock up to 400 times the capacity for

You rely on your flooring systems to work all year. That’s exactly what you can expect from working with Portico Systems. Tried and true products for any season, in the most demanding environments.

SHEET/ ROLL GOODS CARPET TILE CUSTOM LOGO MATTING COMMERCIAL MATS

LUXURY VINYL PLANKS & TILE GRID ENTRY SYSTEMS INDUSTRIAL & ANTI - FATIGUE MATS NON - SLIP FLOORING RECYCLED RUBBER FLOORING ADHESIVES & ACCESSORIES METAL TRANSITIONS

product highlight

40 mil 7”x 48” luxury vinyl

COMMERCIAL KITCHENS

THE WENDY’S COMPANY

digital orders through the Wendy’s app and third-party delivery to meet growing consumer preferences for digital ordering. We expect mobile ordering, self-service kiosks, and delivery apps to only accelerate consumer adoption and use. Wendy’s recognizes this trend and has invested in this technology, as shown by our Global Next Gen design, to enhance the customer experience, offering features like mobile ordering, self-service kiosks, contactless payment and loyalty programs.

What type of opportunities do you see moving ahead?

The future of restaurant design and development lies in creating flexible, multi-functional spaces that allow our restaurant crews to adapt to changing customer needs. Sustainability, energy efficiency, and eco-friendly materials are also important considerations. Additionally, we see opportunities in enhancing drive-thru experiences, curbside pickup areas, and digital ordering solutions.

Are you optimistic about what you’re seeing out there?

Absolutely. We’re optimistic about the direction of the industry and more specifically, the power of the Wendy’s brand in connecting and

serving our customers. We believe there’s a lot of room for innovation and growth and are excited to see existing franchisees doubling down on growth as we welcome new franchisees to the Wendy’s System.

What trends are you seeing?

An increasing focus on reducing restaurants’ carbon footprint with more efficient building designs and equipment. We estimate the Global Next Gen design standard cuts annual energy costs by about 6%, using more efficient lighting, heating, ventilation, and air conditioning. In addition to developing cutting-edge restaurant blueprints, we continue to partner with like-minded, innovative companies to help us implement new, fresh approaches and groundbreaking technology to enhance the Wendy’s experience across digital, drive-thru and in-restaurant. For example, in partnership with Google Cloud, we are automating drive-thru ordering with generative AI to empower our crew to focus on key elements of customer service. The use of AI is becoming increasingly popular across industries, including QSR, because of its potential to enhance operational efficiencies, freeing up time for restaurant crews to focus on what’s

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

important—cooking hot, fresh Wendy’s favorites and connecting with customers.

What’s the secret to creating a “must visit” restaurant environment in today’s competitive landscape?

It’s all about meeting our customers where and how they want to enjoy their Wendy’s favorites, including in-restaurant, the drive-thru and growing digital channels. Our restaurant designs are crucial to our success in delivering great tasting food with speed, accuracy and convenience. We’re creating an atmosphere that reflects the brand’s personality, resonates with our customers, supports our crew and evolves with technology and innovation. We continue to push the industry forward in recognizing how we adapt to shifting consumer preferences while remaining true to “Quality is Our Recipe.”

How will Wendy’s continue to stay on the cutting edge of design and technology?

Wendy’s will continue to leverage design, technology and innovation to push the industry forward. From popularizing the first drive-thru window to introducing drive-thru only restaurant designs, we’re constantly

Goodwin Commercial has proven itself to be a five-star, full-service commercial real estate company specializing in land, retail and restaurants throughout Texas. OUR EXPERTISE SERVICES INCLUDE:

> Investment Property Sales > Tenant Representation > Acquisitions > Leasing > Land Acquisition for Development > 1031 Exchanges > Speaker/Coach/Mentor What a recent client has said: “Pam was one of the most efficient and professional brokers I’ve ever worked with. If you want facts, honesty and integrity then Pam is your person.” – Captain Sandy Yawn (Below Deck Mediterranean TV Show)

COMMERCIAL KITCHENS

THE WENDY’S COMPANY

exploring restaurant designs to serve our crew and customers. Future-facing, we will continue to embrace new technologies to streamline operations and create a best-in-class customer experience while maintaining our commitment to fresh, high-quality ingredients and innovative menu offerings.

Tell us what makes the Wendy’s brand so unique?

What sets Wendy’s apart is our unwavering commitment to quality and freshness. Our beef is never frozen, our ingredients are carefully sourced, and our food is made to order. Our commitment to quality doesn‘t stop at the food, as we lead the industry

in technology, design and steady growth across the globe. We take pride in our brand’s distinct personality, from our witty and relatable social media presence to our innovative restaurant designs. Wendy’s is a brand that combines great taste with a bit of sass and a lot of heart. CCR

One-on-One with... Wendy’s Steven Derwoed Describe a typical day. I spend my days working with team members across our global organization to create industry-leading restaurant experiences for our customers, crew and franchisees. The work requires understanding our franchisees’ unique challenges and specific market needs to tailor our restaurant standards while delivering a consistent, best-in-class Wendy’s experience worldwide. Several franchisees participate in our Franchise Development program, through which we provide a stronger hand in support, ranging from initial due diligence, architect selection, site layout, and building design through to a complete set of construction services that will take you right up to the turnover to the operator. For the remaining franchisees building new restaurants, I support design consultations, applying the design agility of our Global Next Gen standard to a host of asset types to solve new business challenges. In fact, I just returned from a trip around the world, meeting with new and existing franchisees to discuss design needs and review job site progress for new restaurant locations. No matter if we’re exploring new trade areas, building restaurants from the ground up or converting existing businesses (often our competitors) to a Wendy’s location, my role continues to be focused on creating a consistent Wendy’s experience for today’s customers while looking ahead to the future of restaurant design. No matter the day, I always like to start with a cup of coffee and the industry newsletters and end the day with some time on my patio enjoying nature.

What’s the biggest item on your to-do list right now? One of my top priorities is preparing to launch the technical drawings for our latest restaurant innovation, Global

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Next Gen High-Capacity Kitchen. Aligned to our new global structure, we are making the prototype available to all countries simultaneously. This is only the second time in Wendy’s history we launched at a global scale, with the first occurring just last year, with the introduction of our new Global Next Gen restaurant design.

What was the best advice you ever received? I’m fortunate to receive invaluable advice throughout my career, but I’ll share two powerful ideas. The first emphasizes the importance of not just listening to the words a customer or client says, but “reading between the lines” to make sure you truly understand what they mean. Pushing beyond surface-level feedback to find the root of a business challenge continues to unlock new opportunities in the designs we create for Wendy’s today. Second, in my early days reporting to the C-suite, my boss told me, “I’m going to ask more questions, have more ideas and want you to study more things than any one person could ever do. It’s your job to determine which of these will make a difference and to prioritize those.” This counsel stuck with me, shaping my strategic focus throughout my professional career.

What’s the best thing a customer ever said to you? In talking with a customer who recently visited a new Wendy’s restaurant, she shared, “This is my favorite Wendy’s yet. I love it.” Hearing those words made my day and only fueled my commitment to continue pushing our restaurant innovation forward, focused on our crew, customers and franchisees.

From the East To West, We have you covered! Onyx Silver

Carrara

Ironclad light Grey

Times may change but our commitment to excellence remains the same. Contact us today for all your flooring needs.

BE SAFE ALWAYS, GODSPEED DEAN NICHOL - PRESIDENT (631)368-2269 DEAN@EASTTOWESTSALES.COM

EASTTOWESTSALES.COM CIRCLE NO. 38

Your Trusted Experts, Inside and Out.

Let us help you specify the right products for your next project. Contact our dedicated team of specialists for help.

HOSPITALITY

HEALTHCARE

RESTAURANTS RETAIL

Installation systems designed to last. LATICRETE is a leading manufacturer in the building space, offering a broad range of installation systems and products for commercial projects of all sizes. Tile & stone installation systems and surface care ■ Adhered facade & wall finish systems ■ Resinous coating & floor finish systems ■ Concrete & substrate preparation systems ■

Join the countless architects, designers, contractors, and owners who have relied on LATICRETE for quality products and service to transform their spaces.

LIFETIME WARRANTY

CIRCLE NO. 39

In person and virtual events will allow everyone to participate in the 2023 Summit making connections with industry leaders

JANUARY 2024, DATE & LOCATION TBD

End-Users (retailers, hoteliers, restaurateurs, etc.) will receive complimentary registration in exchange for full schedule participation that includes a per diem or charity donation. Sponsored by:

Contact David Corson 678.765.6550 or e-mail davidc@ccr-mag.com

www.ccr-summit.com

CIRCLE NO. 40

A L S O C O V E R I N G L O C A L , S TAT E & R E G I O N A L P R O J E C T S A N D FA C I L I T I E S

Five alarm excellence Inside a firefighter’s home away from home

Ken Kauffman, Ann Swartzbaugh, Chief Todd M. Hutchinson, Fire Chief, City of Lancaster, and Ryan Hunter

Five alarm excellence Inside a firefighter’s home away from home By John Vastyan

ancaster, in the heart of Pennsylvania’s Amish region, is one of the oldest cities in the country. But just like every other town

and city in the country, risks of fire and other emergencies are very real. Back in the ’60s and ’70s, several fire stations were built in Lancaster, serving the region well. Though, as you might guess, the 50-plus year-old facilities were gradually compromised by wear n’ tear, and their inability to meet contemporary needs, including accommodations for larger equipment. The need for greater energy efficiency also became a detriment. Construction of two new fire stations near the city’s center recently were completed on the sites of the old ones. Station 1, on West King Street, was first demolished and replaced, while Station 3 on East King Street was completed in 2022. To save money, the same design was used for both stations. Each was budgeted at about $5 million. Ryan Hunter, Manager of Parks and Public Property, Lancaster Department of Public Works, says the “double-duty” facility design also served to improve economies of scale with the general contractor, architecture, engineering, mechanical and electrical contracting, fire protection and plumbing systems. “Fire bureau members waited years for this opportunity. The living quarters at both stations were substantially upgraded.”

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

Future-proofing

Ken Kauffman [PE, LEED AP] and his firm designed the mechanical systems for both buildings. The systems played a key role, and helped achieve much-improved thermal comfort, energy efficiency and future-proofing to the best extent possible. As President of Lancaster-based Moore Engineering Co. and in his 38th year, Moore wasn’t chosen by accident. The company’s experience with municipal and commercial buildings, schools and senior care facilities runs deep. “The commercial building industry’s push for greater energy efficiency is more forceful than ever,” Kauffman says. Much earlier, as a newly-minted engineer and fresh out of Pennsylania State University in 1985, he began building professional experiences at Moore during the decade following the oil embargo era when they thought they were designing for energy conservation. “Today’s technologies, building and system designs are far more advanced and capable,” Kauffman says. “This facility is sensibly constructed, yet marvelously suited to its needs. It’s comfortable and energy efficient—thanks much to the use of hydronics here at the fire station.” Kauffman says there were very real constraints as to what was feasible. “But the team brought together through a common goal of making this possible for the community exceeded expectations at every turn. The buildings provide an exceptionally good long-term value for Lancaster.” An example of this was the eager involvement of Thermal Solutions, LLC/Thermal Solutions—the local firm that donated super-efficient condensing boilers for space and domestic water heating (Thermal Solutions is a subsidiary of Burnham Holdings, Inc./BHI). Chris Drew, BHI’s CEO, pledged to donate boilers for both facilities. “This is our community, so how could we not help in a substantial way?” Ann Swartzbaugh, Northeast Regional Sales Manager for BHI’s HSSC (Heating Solutions Sales Company) worked closely

100

No brass pole

with the design committee, including Kauffman. “We’ve had many good experiences with Moore Engineering, so this became a new and exciting opportunity to specify the right [heating] technology, to collaborate on a system that would deliver many years of efficient operation, and to give back to the community we live and work in.”

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Chief Todd Hutchinson, Fire Chief, City of Lancaster, led a group of visitors to the building’s upper level where several firefighters were enjoying the new living quarters. While one was preparing burgers for the grill, others readied for a workout before going on duty. In its upper floor, the newest King Street fire station sports a well-equipped fitness room. There also is a shiny new, commercial kitchen and comfortable dining area, complete with a giant, custom dining room table—unquestionably the altar of a firefighter’s lair—a labor-ofpassion built by Dave Benson and several other firefighters. “It gives us solidarity and a sense of home,” Benson says. There also is a common area with a large, flat screen TV. Ample sunlight bathed the area through big glass doors leading to an expansive outer deck with seating and barbeque grill. Chief Hutchinson says there also is a private dorm for female firefighters, captains and battalion chiefs. But, should the alarm sound, there’s no brass pole for firefighters to make a quick drop to the lower floor. Instead, firefighters use a bright red three-story spiral slide to reach the ground floor. “That’s where they

jump into protective clothing and other gear before climbing into the trucks. We train frequently to be sure that all facets of our operations are familiar, fast and well-rehearsed.” Hutchinson says. The transition from traditional pole to modern slide is an example of the emphasis placed on workplace safety. For example, the station was designed to control dangerous contaminants. According to the fire bureau, firefighter cancer rates are about 40% to 50% higher than the general population. Research has shown that exposure to carcinogens at fire scenes intensifies these health concerns.

Green construction

Each of the new fire stations is topped with a green roof that includes vegetation to absorb rain—rather than sending it into the city’s stormwater drainage system. But, inside is where greater evidence is seen of the facility’s purposeful sustainability

“From the outset, our mayor and others involved in the planning made a firm commitment to the men and women of the fire bureau—improving their workspace is a top priority.” — Ryan Hunter, Manager, Parks and Public Property, Lancaster Department of Public Works

and energy efficiency. Daylight is maximized and LED lights are used. Low-flow products were used for all water fixtures. On the second floor of each fire station are immaculate, state-of-the-art mechanical rooms. The crown jewels of each of these are two stacked, 500 MBH, condensing Thermal Solutions Apex boilers that operate at up to 97% efficiency—each served by a host of Taco ECM circulators: five Taco 00e VR Series circs of varying size govern the zones and a larger Taco 1915ecm serves the primary loop.

The natural gas-fired boilers, offering intuitive touch-screen control, are direct vent, sealed-combustion systems with negative cabinet pressure. The lower portion of each boiler’s cabinet operates under negative pressure to create an added layer of safety. Each low NOx Apex offers 5:1 turndown, stainless steel combustion chamber, and multiple venting options up to 200 equivalent feet. The Apex line offers 399, 500, 625, 725 and 800 MBH sizes—all stackable two-high without additional framing.

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

101

“For the primary-secondary piping, we chose Taco ECM circs for their efficiency, reliability, and smaller footprint which really helps when working with minimal space in a mechanical room,” says Nikki Brossman, HVAC project manager for Myerstown, Pennsylvania-based Shannon A Smith Inc., a full-service commercial mechanical and electrical contracting firm. This was Brossman’s first experience with the boilers. “What really stood out to me was the fact the boilers could be stacked. This really helped us with coordinating the install, due to L&I requirements.” Kauffman says the stacked boilers (rather than a single unit) were chosen to provide redundancy. The primary-secondary piping serves four high-mass, in-floor radiant heat zones for the large equipment bay, and also several terminal units (convectors and cabinet heaters) fordecarbonization common area . digital space heat. In the enclosed, radiantly-heated equipcybersecurity ment bays, the spit-shined red and gold . ESG . K trucks are kept in mint condition. If garage doors are opened for a quick exit during the workplace design . c winter months, the radiant heat assures fast set-temp recovery. decarbonization . digita

Ready to serve cybersecurity . ESG . K

Hunter says the new fire stations have already reduced emergency response workplace design . c times throughout the community. The 18,000-square-foot, West King Street . digita station houses both of decarbonization the city’s two specialized fire units. The new facility is cybersecurity home to EMS . ESG . K personnel and equipment on one side, and large fire equipment bays on the other. design . c At a minimum, 15 workplace firefighters are on duty and ready to respond to emergencies at any time. The station is decarbonization expected to respond . digita to about 4,000 service calls each year. Now, more than ever—Lancaster’s Fire cybersecurity . ESG . K Department is ready to serve.

workplace design . c John Vastyan is president of Common Ground and a senior contributor for Commercial Construction & Renovation magazine.

102

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Operations. Experience. Footprint. You’re leading initiatives in each of these areas and more. It’s a new era for facility management. Are you ready for it? Make sure at IFMA’s World Workplace, the most highly acclaimed FM event on the planet.

Sept. 27-29, 2023 Denver, CO, USA

See all Sessions

l transformation . space optimization . hybrid work decarbonization . digital transformation . space optimization . hyb

Keynote Speakers

KPIs . winning the war for talent . data analytics cybersecurity . ESG . KPIs . winning the war for talent . data

circular economy . energy efficiency . proptech workplace design . circular economy . energy efficiency .

al transformation . space optimization . hybrid work decarbonization . digital transformation . space optimization . hyb

KPIs . winning the war for talent . data analytics cybersecurity . ESG . KPIs . winning the war for talent . data

circular economy . energy efficiency . proptech workplace design . circular economy . energy efficiency .

al transformation . space optimization . hybrid work decarbonization . digital transformation . space optimization . hyb

KPIs . winning the war for talent . data analytics cybersecurity . ESG . KPIs . winning the war for talent . data

Radhika Dirks

Erin Brockovich

George Westerman

economy . energy efficiency . workplace efficiency . proptech . energy & Co-Founder of XLabs economy circular CEO Environmental Activist design . circular Senior Lecturer at the MIT & Consumer Advocate

al transformation . space optimization . hybrid work decarbonization . digital transformation . space optimization . hyb

KPIs . winning the war for talent . data analytics cybersecurity . ESG . KPIs . winning the war for talent . data

200+

circular economy . energy efficiency . proptech workplace design . circular economy . energy efficiency . CIRCLE NO. 41

worldworkplace.ifma.org

CIRCLE NO. 42

Digital Buyers Guide Directory Get listed in our app that will connect you with our community. Listing will consist of: Company name

Contact

Product Category

https://ccrmag.formstack.com/forms/ccr2022buyersguide

To get listed contact: Mike Pallerino mpallerino@gmail.com

CIRCLE NO. 43

Something for everyone How Show-Me Organics is driving innovation from the Midwest

Boston Dickerson CEO, Show-Me Organics

THE CANNABIS OPERATIONS

Something for everyone How Show-Me Organics is driving innovation from the Midwest Interview by Michael J. Pallerino

hen Boston Dickerson talks about his cannabis brand—the family company born from a history of operating local pharmacies in the Kansas City area for over three decades—he cannot help but smile. Whether today’s cannabis consumer is looking for quality, price, everyday use or special occasions, the Show-Me Organics (SMO) house of brands has something for everyone. That’s worth the smile. Dickerson is CEO of the brand that includes its flagship brand, Vivid; Missouri’s Own, which offers an approachable line of gourmet gummies and unique edibles; and Buoyant Bob’s line of vapes, concentrates and pre-roll doinks. Today, with a keen understanding of issues in American pharmaceuticals, the family is dedicated to Show-Me Organics’ patient-first mission of expanding education and access to world-class cannabis. Here’s a look at where Dickerson says the Show-Me Organic brand is heading, and why it is becoming a leader in curating cannabis portfolios.

108

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

109

THE CANNABIS OPERATIONS

SOMETHING FOR EVERYONE

GIVE US A SNAPSHOT OF YOUR BRAND?

Now, with licenses firmly established, our primary criteria for selecting new store locales include: > The demographic profile of potential customers > The site’s accessibility and traffic flow > The presence and nature of competitors and neighboring businesses

Show-Me Organic’s (SMO) mission revolves around curating a portfolio of consumers’ most beloved cannabis brands. Our core strategy is to craft both products and experiences that deepen and enhance the consumers’ bond with cannabis.

WHAT TYPE OF CONSUMERS ARE YOU TARGETING? The Show-Me Organics house of brands has something for everyone, whether you’re looking for quality, price, everyday use or special occasions. Our flagship brand, Vivid, sets the standard for quality in the market for flowers and extracts. Missouri’s Own offers an approachable line of gourmet gummies and unique edible experiences to bring new people into cannabis and into our portfolio of brands. Buoyant Bob wants to keep everyone afloat with the best bud for your buck from the most fun brand in cannabis.

HOW DOES THE OVERALL DESIGN OF YOUR SHOP CATER TO WHAT TODAY’S CONSUMERS ARE LOOKING FOR? Blue Sage Cannabis Deli is at the forefront of redefining the cannabis retail space. We’ve integrated the familiarity of a corner store with the uniqueness of a deli-style flower selection, promoting

richer interactions between our customers and support staff. This combination ensures a tailored and memorable experience for every individual.

WHAT KIND OF ADJUSTMENTS HAVE YOU MADE TO CATER TO HOW CUSTOMERS ARE SHOPPING IN THIS NEW LANDSCAPE? We rebranded Blue Sage to “Blue Sage Cannabis Deli” because it encapsulates the tangible and intangible things that set our brand apart—a friendly corner store vibe and flower sold deli-style.

WHAT TYPE OF AREAS DO YOU LOOK FOR WHEN SEEKING STORE LOCATIONS? When scouting potential store locations, we employ a multi-faceted approach. During Missouri’s market initiation, license allocations were influenced by demographic considerations, prompting strategic decisions regarding specific congressional district applications.

WHAT’S YOUR SHORT-TERM STRATEGY? LONG-TERM? Our immediate focus is propelling the Missouri cannabis sector forward, ensuring the market thrives and evolves. Long-term, we’re dedicated to fostering an interconnected and thriving national industry. Our unwavering commitment to innovation and excellence positions Missouri to become a leading cannabis epicenter. This is due to its advantageous utility costs, strategic logistical access to the entire nation, and favorable real estate pricing.

WHAT’S THE BEST PIECE OF ADVICE YOU CAN OFFER OTHER BRANDS ON WHAT’S HAPPENING NOW IN THE MARKETPLACE? Prioritize building a resilient and adaptable business model. In a rapidly evolving industry, the key is to design a business not only viable today, but one that can adapt and thrive as the landscape matures.

HOW DOES THE COMPANY LOCATION SERVE AS A COMPETITIVE ADVANTAGE IN THE MISSOURI MARKET?

Rosin being pressed in the manufacturing lab.

110

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

Our Kansas City location is a decisive asset. It’s a hotspot for talent and places us at the heart of Missouri’s growing cannabis industry. As Missouri takes the lead in recreational cannabis, our presence in Kansas City ensures we’re always connected to the best resources and talent. Furthermore, as surrounding states evolve their cannabis laws, our strategic positioning here sets us up for broader regional success. We’re not just in the game; we’re central to it.

CIRCLE NO. 44

THE CANNABIS OPERATIONS

SOMETHING FOR EVERYONE

WALK US THROUGH HOW AND WHY YOUR SHOP(S) IS DESIGNED THE WAY IT IS? TAKE US THROUGH YOUR CONSTRUCTION AND DESIGN STRATEGY. Our shops were inaugurated with an emphasis on a deli-style cannabis approach. This not only encourages richer conversations but also echoes the warmth and familiarity of a local corner store. Every design aspect aligns with our brand ethos: ensuring Blue Sage is more than a store— it’s an experience.

GIVE US A RUNDOWN OF YOUR MARKET’S LAYOUT. Missouri is uniquely positioned both demographically and geographically in the cannabis landscape. The transition to a recreational market recently led to considerable supply

112

One of the key drivers behind SMO’s success lies in the fact that the people driving decisions really care about the plant. and demand shifts. Significantly, among the eight states Missouri borders, only Illinois allows recreational cannabis sales. However, our competitive 6% retail tax, compared to Illinois’ hefty 30%-plus rate, is drawing consumers across state lines in large numbers. This advantageous tax landscape has spurred demand, evident in the 406% surge in wholesale purchases per store in Kansas City post the initiation of recreational sales. St. Louis, adjacent

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

to Illinois, saw its wholesale figures climb by nearly 57%. The data underscores our strategic advantage and the potential we see in this evolving market.

WHAT’S THE BIGGEST ISSUE TODAY RELATED TO THE CONSTRUCTION SIDE OF THE BUSINESS? At the moment, we’re navigating the challenges posed by the pandemic’s impact on

CIRCLE NO. 45

THE CANNABIS OPERATIONS

SOMETHING FOR EVERYONE

the global supply chain. Construction costs have surged, and we’re facing significant delays—from several months to years—in certain segments of major cannabis projects. Add to this the heightened costs of capital associated with the cannabis industry, and it certainly presents a challenging landscape for project execution.

adjusted our supply chain to reduce reliance on air shipping, and our packaging strategy leans heavily on environmentally-conscious choices. Single-use options are a last resort, employed only when absolutely necessary. Furthermore, consistent recycling is integral to our operations, reflecting our commitment to environmental stewardship.

TALK ABOUT SUSTAINABILITY. WHAT ARE YOU DOING?

WHAT TYPE OF OPPORTUNITIES DO YOU SEE MOVING AHEAD?

In pursuit of a greener footprint, we’ve integrated LED lighting and streamlined our equipment for optimal efficiency. We’ve

We believe the market conditions in Missouri will allow us to innovate and push the industry forward while maintaining a sustainable

business model. Missouri has learned from other states’ mistakes on everything from number of licenses to issue, canopy limits to consumer friendly taxes. Those factors, combined with our central location, access to high quality water and relatively cheap electricity are what make me excited for our potential to become a bigger player in the national industry.

WHAT TRENDS ARE YOU SEEING/EXPECTING? In line with the industry’s trajectory, we forecast a trend of price compression in Missouri, mirroring patterns seen nationwide. While Missouri isn’t an exception, it does challenge operators to streamline operations and adapt as needed. As the market matures, I foresee an intensified emphasis on genetics. In preparation, we’re strategically positioning ourselves to maintain robust and sustainable genetics for the long haul.

Our unwavering commitment to innovation and excellence positions Missouri to become a leading cannabis epicenter. WHAT’S THE SECRET TO BUILDING A “MUST TRY” BRAND IN TODAY’S COMPETITIVE LANDSCAPE? True differentiation lies in recognizing and embodying top-tier quality. It’s pivotal to transparently communicate the unique values and attributes of your product. Our commitment isn’t just about being a leader in quality. We also invest in educating our consumers, helping them discern and appreciate the distinctiveness of our offerings.

114

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

WHAT’S TODAY’S CONSUMER LOOKING FOR? Modern consumers seek authenticity. They’re drawn to brands that resonate genuine dedication to the cannabis plant and its myriad potentials. One of the key drivers behind SMO’s success lies in the fact that the people driving decisions really care about the plant. We are believers, connoisseurs and consumers of the plant, and we believe consumers notice that passion in our products. Missouri’s Own Edibles curing in the kitchen at the production facility.

TELL US WHAT MAKES YOUR BRAND SO UNIQUE? We have a unique combination of ambition to push the entire cannabis industry forward, while celebrating our team’s local roots in

Missouri. When people think about industry leaders in cannabis, they tend to assume those companies come from California,

Colorado or Washington, and Show-Me Organics aims to be the brand to insert Missouri into that conversation.

ONE-ON-ONE WITH... Show-Me Organics’ Boston Dickerson Describe a typical day. What’s the biggest thing on your to-do list right now? My day typically starts at 6 a.m., set into motion by an agenda I’ve prepared the night before. My mornings are predominantly occupied with staff meetings, while afternoons and evenings are reserved for addressing core business objectives. At the moment, our aim is to broaden our footprint in Missouri, positioning ourselves to weather potential price fluctuations, all while upholding the premium quality our clientele values. Regular chats with industry colleagues help me keep a finger on the market’s pulse. Analogous to strategizing for a new crop cycle, anticipating future demand is pivotal as strategic shifts require significant lead time.

What’s the most rewarding part of your job? One of the most gratifying aspects of my role is watching consumers discover the perfect product for their needs. Each product represents a culmination of dedication, passion and innovation, and seeing its direct impact is deeply fulfilling. However, the most personal and transformative

moment was observing my parents’ evolving perspective on cannabis. My father, having sustained traumatic injuries from a car accident in the ’80s, experienced the therapeutic benefits of cannabis firsthand during a 2018 industry related trip to Denver. That night, he slept soundly for the first time in over 30 years. That, in many ways, encapsulates the power and purpose of what we do.

What’s the best thing a client has ever said to you? One of the most impactful comments I’ve received from a client was about how our products helped them transition away from prescription medications. It’s a clear reminder that it’s crucial to move beyond equating cannabis with hazardous drugs

responsible for countless daily fatalities. Hearing these heartfelt stories from clients offers a firsthand look into the challenges many face due to potent prescription medications in our nation.

What was the best advice you ever received? That with enough determination and hard work, nothing you truly want is beyond your reach.

How do you like to spend your down time? During my free time, I gravitate toward outdoor activities. From golfing and hiking to relaxing by a lake, nature provides a refreshing break. It’s always a good time when shared with friends and family.

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

115

PROJECTS

CCD

Commercial Construction Data The following is a brief report on new commercial construction projects. The information is presented as a service of ConstructConnect. For more information, visit projects.constructconnect.com. PROJECT NAME

CITY

PROJECT VALUE

SQ. FT.

CONSTRUCTION TYPE

START DATE

The Capital Grille - Honolulu

Honolulu, HI

$1,300,000.00

8,080

New Construction, Renovation

Q2 2024

Raising Cane's Chicken Fingers / Seattle

Seattle, WA

$1,000,000.00

5,932

Renovation

Q1 2024

Rapid Xpress Car Wash / Visalia

Visalia, CA

$1,000,000.00

4,030

New Construction

Q4 2023

El Pollo Loco / Los Banos

Los Banos, CA

$725,000.00

2,400

New Construction

Q1 2024

RETAIL/RESTAURANTS/QUICK SERVE:

RETAIL/STORES/MALLS: Oaks Marketplace Parcel 3

Visalia, CA

$5,000,000.00

17,418

New Construction

Q1 2024

AutoZone #2854 / San Mateo

San Mateo, CA

$300,000.00

5,000

Renovation

Q1 2024

Walmart Supercenter #5231.277 Construction Special Project / Galt

Galt, CA

$200,000.00

4,460

Renovation

Q4 2023

Good Bottle

Sacramento, CA

$50,000.00

1,075

New Construction, Remodeling

Q4 2023

Portland, OR

$50,000,000.00

180,000

New Construction

Q1 2024

RESIDENTIAL/MIXED USE: Skyview on 7th Durant Avenue Mixed-Use

Berkeley, CA

$32,000,000.00

80,829

New Construction

Q1 2024

Sunset Mixed Residential

Los Angeles, CA

$30,000,000.00

111,292

New Construction

Q3 2024

The Madison

Pasadena, CA

$28,300,000.00

74,500

New Construction

Q4 2024

Garden Street Hotel / Santa Barbara

Santa Barbara, CA

$70,000,000.00

231,300

New Construction

Q1 2024

Residence Inn By Marriott

Corte Madera, CA

$10,000,000.00

118,000

New Construction

Q4 2023

HOSPITALITY:

2567 Hotel

North Fair Oaks, CA

$5,500,000.00

18,715

New Construction

Q2 2024

Mint Plaza Pod Hotel

San Francisco, CA

$5,500,000.00

18,840

New Construction

Q2 2024

EDUCATION: Alexandria Science Village

San Diego, CA

$112,000,000.00

369,878

New Construction

Q2 2024

Castilleja School / Palo Alto

Palo Alto, CA

$140,000,000.00

128,687

New Construction

Q4 2023

Fullerton College Music/Drama Complex

Fullerton, CA

$31,000,000.00

46,000

New Construction

Q3 2024

Lake Oswego Middle School Replacement Lake Oswego School District

Lake Oswego, OR

$5,269,800.00

140,000

Renovation

Q2 2024

University Medical Office Park Building One Phase 1

Palm Desert, CA

$54,000,000.00

94,700

New Construction

Q2 2024

Virginia Mason Franciscan Health 19th Street Ambulatory Care Center

Tacoma, WA

$50,000,000.00

250,000

New Construction

Q4 2023

Hamakua Kohala Health Rural Health, Wellness and Teaching Center

Kapaau, HI

$15,000,000.00

30,000

New Construction, Remodeling

Q2 2024

Asian Pacific Health Center

El Monte, CA

$320,000.00

589

Addition

Q3 2024

MEDICAL:

116

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

projects.constructconnect.com. projects.constructconnect.com.

ccsales@constructconnect.com CIRCLE NO. 46

ccsales@constructconnect.com

ADVERTISER INDEX

SERVICE TO OUR READERS

Advertiser Page Reader Service No.

3mg

Impact Security

CVR3

AE Project Management

JobPlanner

aim

Jones Architectural Creations

Authorized

80-81

KAJA

Bradley

Lakeview Construction, Inc

Bureau Veritas

Laticrete

94-95

Capacity Builders

MetalCon

113

Commercial Construction Coffee Talk Podcast

Mike Levin

Commercial Construction & Renovation Digital Buyers Guide Directory

106

73-74

Navien

Permit.com

Poma Retail Development, Inc

44-45

Porcelanosa

104-105

National Terrazzo & Mosaic Assocation

Commercial Construction & Renovation 2024 Hybrid Summit

Commercial Construction & Renovation New York City Event

26-27

Construct Connect

117

Construction One

Portico Systems

Creative Edge

Project Management Consortium (PMC)

58-59

Daich Coatings

Prime-net

East to West

Retail Contractors Association

111

Eno Enterprises

Rockerz, Inc.

EquipmentShare

Schimenti

8, CVR4

6, 48

Gensis Lighting Solutions

SignWave Elite

CVR 2-1

Goodwin Commercial

The Townson Company

Hirsch Construction Corp.

Window Film Depot

Hunter Building Corp

Wolverine Building Group

IFMA

103

ZipWall

118

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

SUBSCRIPTION SERVICES Call 678.765.6550: Call anytime. If no one answers, leave a detailed message and be sure to include your name, phone number and/or email address so we can contact you if we have any questions. Or write: C ommercial Construction & Renovation P.O. Box 3908 Suwanee, GA 30024 Moving?: Please let us know eight weeks in advance to make sure you do not have interruption in service. Remember to include both your old and new contact information. Duplicate Issues?: If you are receiving multiple copies of Commercial Construction & Renovation, please let us know. And please include information from both mailing labels. A subscription to Commercial Construction & Renovation is your subscription to better-design, better-built and better-maintained facilities.

Please contact us for all your subscription needs. We’re here to help! How To Reach Us Regarding Your Subscription Visit us online: 24 hours a day at www.ccr-mag.com. All the information you need to take care of your subscription account is right here. Subscription Questions?: Please email corpcirc@ccr-mag.com.

Issue 8, 2023 • ccr-mag.com YES I wish to receive a FREE subscription to

P.O. Box 3908, Suwanee, GA 30024 678.765.6550 • 678.765.6551 corpcirc@ccr-mag.com

Commercial Construction & Renovation.

Would you like information on Commercial Construction & Renovation People? Yes No Please check here if you would like to receive the Commercial Construction & Renovation email newsletter. Yes No 1. Please indicate your organization’s primary business: (choose one only)

INQUIRY and SUBSCRIPTION CARD • FAX to 678.765.0886 Signature_____________________________________________________ Date______________ Name (please print)________________________________________________________________ Title___________________________________________________________________________ Company_______________________________________________________________________ Address________________________________________________________________________ City_____________________________________________ State_________ Zip______________ Phone (

)_______________________________ Fax (

)_______________________________

Web site____________________________________ E-mail______________________________

To receive FREE product information from the individual companies featured in this issue, circle the number below that corresponds to the product number. Valid through November 31, 2023.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81

Cruise Line etc., and Hospitality Management Company)

(I) Developer (Q) Management Company (K) Financial/Purchasing Firm (R) Shopping Center Owner

(S) Healthcare Facility

(O) Architecture Firm

(T) Government

(G) Design Firm

(L) Manufacturer/Supplier

(P) Engineering Firm (H) Contractor/Builder/ Construction

(Z) Other (please specify) ______________________________

2. Please indicate your primary job function: (choose one only)

( 01) Corporate Management (Owners, Partners, President, Chairman, Principal, CEO, CFO, COO, etc.)

Please check here if you do not wish to receive third party information on the latest products and services.

(A) Retailer (U) Craft Brewery/Distributor (N) Hospitality (Hotel, Motel, Resort,

( 02) Senior Management

(Executive, Vice President, Director, etc.)

(03) Management (04) Facilities (05) Maintenance (06) Construction (07) Architect (08) Engineer

(09) Design (10) Project Management (11) Estimator (12) Operations (13) Security (14) Purchasing (15) Environmental (16) Real Estate ( 99) Other (please specify): –––––––––––––––––––––––––––––––

All information must be provided. The publisher reserves the right to determine qualification for a free subscription.

ISSUE 8, 2023 — COMMERCIAL CONSTRUCTION & RENOVATION

119

PUBLISHER’S PAGE

by David Corson

Taking it to the limit

hen you think of business, it's all about being part of a team. But it's also about being part of a family. Sure, there are ups and downs with both, but ultimately, when you are hit with adversity, even when you don't ask for help, your team (or family) will step up.

I have been taking digital marketing classes for the past year, trying to help build my digital agency from the ground up. You will soon see the fruits of my labor. During this journey, I have met all sorts of people across the world via Zoom, all of whom have that same drive and vision. Like me, each of them are proud to say when they finish a project that "I built that." Small wins, big wins, small mistakes, big mistakes, every one of them are part of the learning experience on the way to being an entrepreneur. I was recently on a major testing piece for a new digital launch with my fellow classmates (or tribe members as we call ourselves) looking for any glitches that needed to be fixed before the project went live. During the test, you want to take a look at the digital

platform and make sure it is more efficient, can increase sales and, ultimately, scale. One of our members, who had just retired from the military to start civilian life in Oregon, left the east coast with his two dogs and the clothes on his back. His mission was to drive across the country to see the sites the USA has to offer. Unfortunately, his transmission blew and he was stuck in a small town in rural mid-America. The tow truck driver who came to help with his car helped him get to a hotel and made a few calls to see about getting his car fixed. It wasn't going to be cheap. So, instead of panicking, he kept his composure and logged into our scheduled Zoom launch. Our tribe leader found out about this and shared his story on the call. He had been very helpful to many in our group as a tutor by assisting us with tech glitches and teaching how to do things the right way. And you know what he did? He sent our friend $1,000 to help with his car without a second thought. This ex-military warrior was in tears. Then, many of us, including myself, sent him money via Zelle and Venmo to help with his dogs and lodging. This was all recorded live. Admittedly, I even had tears in my eyes. There is still humanity left in this crazy world. It's still true, when it gets tough, the tough get going. They help rectify negative situations and help make them positive. When I sent him money to help, I mentioned that I came from a military family, and thanked him for his service. The next day, we were advised that his car was fixed and that he'd soon be on his way to start his new life. I will remember this call the rest of my life and was honored I could help out. So, as we enter Q4, here's to safe travels, good health and a positive mindset. Let's finish off the year strong with momentum heading into 2024. And, as always, Keep the Faith.

It’s still true, when it gets tough, the tough get going. They help rectify negative situations and help make them positive.

120

COMMERCIAL CONSTRUCTION & RENOVATION — ISSUE 8, 2023

NO ENTRY NO HARM Stop Smash and Grab

PROTECTION FROM SMASH AND GRAB

Retrofit Security Glazing DefenseLite® is a clear security shield that integrates forced entry protection seamlessly with existing doors, windows, and storefronts, providing an invisible layer designed to protect retail businesses from impending harm, vandalism, and theft.

• Protect your property • Protect your employees • Protect your inventory

PROTECTION FROM VANDALISM

• Unbreakable polycarbonate overglaze 250 times stronger than glass • Proprietary high-optic, UV-coated surface protection • Framing available in a variety of standard and custom finishes • Anti-graffiti protection available • A cost-effective, easy-to-install solution

• Prevent looting • Prevent vandalism • Preserve brand integrity

DefenseLite® is a patented, retrofit glazing system designed for advanced forced entry protection. Manufactured by Impact Security, this proven technology provides a cost-effective solution, installed by authorized dealers located throughout North America. To learn more, visit www.defenselite.com.

www.defenselite.com • info@defenselite.com • 888.689.5502 CIRCLE NO. 47

We look at construction differently. NEW YORK | CALIFORNIA | CONNECTICUT

schimenti.com

CIRCLE NO. 48