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They said it “The shift away from dine-in business across the restaurant industry was something no brand had experienced before the pandemic. Fortunately as a fast-casual concept, our business model incorporated operational procedures for carryout business prior to the pandemic. And while the dine-in part of our business was initially impacted, we were able to quickly mobilize a more convenience-based ordering model to meet the new needs of our guests and sustain business for our franchisees.”

“McDonald’s as a community anchor has been a reality in a lot of African-American communities because they’re often the place where people can get first jobs.” — Author Marcia Chatelain on how the fast-casual giant continues to carve out a role in Black communities

“We have this go-to-market strategy of being the best local grocer who’s easy, exciting, friendly and safe.” — Albertsons COO Susan Morris on the brand’s initiative to bolster its reputation as the “best local grocer

— Michael Lapid, chief information and digital officer of Tropical Smoothie Cafe, on how much of the business was dine-in before the pandemic


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Profile for BOC design Inc

CCR Dec 20  

CCR Dec 20