why us?
[ we’re looking out for you! ]
1.561.712.2680
551 South Military Trail, West Palm Beach, FL 33415
www.palmbeachtoyota.com
Why Us? - How to Use This Booklet
service discount coupons!
• there’s a coupon good for each and every service visit • we handle all your vehicle needs mechanical repairs, body/paint repairs, detail services • our prices are competitive • we’ll match all competitor prices • we handle Toyota - Scion warranty • it makes no difference where you purchased your vehicle new or used • pick up a copy of our dealer service benefits menu
one-stop service!
• certified Toyota Scion technicians • Toyota-Scion-Lexus recommended scheduled maintenance • all maintenance needs • all vehicle repairs • tires - brakes • alignment • electrical repairs • engine repairs • transmission repairs • all fluids and filters • driveability concerns • original equipment parts
Code of Business Conduct and Ethics
Code of Business Conduct and Ethics is our guide to ethical decision-making. We are committed to uncompromising integrity in all that we do and how we relate to each other and to our customers. Simply complying with the law is not enough. In this respect, the Code reflects the values that define us and the principle that we must strive to avoid any circumstances that may give rise to even an appearance of impropriety. This Code and related memoranda, policies and manuals are available on our website, as well as in our Human Resources and Legal Departments.
Customer Relations Policy
Peace of mind with every new Toyota.
We at Toyota are devoted to safety and dependability and proper vehicle maintenance is important to both. That’s why we’re including a complimentary worry-free maintenance plan with the purchase or lease of every new Toyota. For 2 years or 25,000 miles, whichever comes first, you and your new vehicle will be covered. Its complimentary peace of mind and we’re the only full-line brand to offer anything like it. Toyota Care literature available for complete details
From Toyota
From Palm Beach Toyota • Scion
This booklet is designed for the benefit of all customers who wish to do business with Palm Beach Toyota • Scion - In the case of a new Toyota purchaser all aspects of this booklet are for your usage including our scheduled maintenance discount offers which would kick in after the 2 years or 25,000 miles explained in the Toyota Care program above; or could be used on other vehicles in your family (we can also issue separate booklets for these other vehicles).
of $25 or greater value
see PALM BEACH TOYOTA • SCION service menu for complete details COUPON MUST BE PRESENTED AT TIME OF SERVICE. - GOOD 1 TIME ONLY MAY NOT BE COMBINED WITH ANY OTHER OFFER FOR SAME SERVICE good at PALM BEACH TOYOTA • SCION only
*SM05
92TOZ
$5 Discount Coupon
• tear out coupons along dotted lines •
• This Coupon is Good Towards any Manufacturer Recommended Scheduled Maintenance Service
• tear out coupons along dotted lines •
$5 OFF
$10 OFF
• This Coupon is Good Towards any Manufacturer Recommended Scheduled Maintenance Service of $40 or greater value
see PALM BEACH TOYOTA • SCION service menu for complete details COUPON MUST BE PRESENTED AT TIME OF SERVICE. - GOOD 1 TIME ONLY MAY NOT BE COMBINED WITH ANY OTHER OFFER FOR SAME SERVICE good at PALM BEACH TOYOTA • SCION only
92TOZ
*SM10
$10 Discount Coupon
(last 8 digits) (M/Y)
92TOZ
*SM10
.............
........................
Customer Visit Report: VIN #
Current Visit Date
Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration: Booklet # ....................................
*SM05
COMPLETE, TEAR OUT AND ATTACH TO RO
(M/Y)
.............
........................
92TOZ
© 2/11 ASMS - 904-874-3070
(last 8 digits)
Customer Visit Report: VIN #
Current Visit Date
Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration:
Booklet # ....................................
COMPLETE, TEAR OUT AND ATTACH TO RO © 2/11 ASMS - 904-874-3070
of $50 or greater value
see PALM BEACH TOYOTA • SCION service menu for complete details COUPON MUST BE PRESENTED AT TIME OF SERVICE. - GOOD 1 TIME ONLY MAY NOT BE COMBINED WITH ANY OTHER OFFER FOR SAME SERVICE good at PALM BEACH TOYOTA • SCION only
*SM15
92TOZ
$15 Discount Coupon
• tear out coupons along dotted lines •
• This Coupon is Good Towards any Manufacturer Recommended Scheduled Maintenance Service
• tear out coupons along dotted lines •
$15 OFF
$20 OFF
• This Coupon is Good Towards any Manufacturer Recommended Scheduled Maintenance Service of $65 or greater value
see PALM BEACH TOYOTA • SCION service menu for complete details COUPON MUST BE PRESENTED AT TIME OF SERVICE. - GOOD 1 TIME ONLY MAY NOT BE COMBINED WITH ANY OTHER OFFER FOR SAME SERVICE good at PALM BEACH TOYOTA • SCION only
92TOZ
*SM20
$20 Discount Coupon
(last 8 digits) (M/Y)
92TOZ
*SM20
.............
........................
Customer Visit Report: VIN #
Current Visit Date
Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration: Booklet # ....................................
*SM15
COMPLETE, TEAR OUT AND ATTACH TO RO
(M/Y)
.............
........................
92TOZ
© 2/11 ASMS - 904-874-3070
(last 8 digits)
Customer Visit Report: VIN #
Current Visit Date
Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration:
Booklet # ....................................
COMPLETE, TEAR OUT AND ATTACH TO RO © 2/11 ASMS - 904-874-3070
of $75 or greater value
see PALM BEACH TOYOTA • SCION service menu for complete details COUPON MUST BE PRESENTED AT TIME OF SERVICE. - GOOD 1 TIME ONLY MAY NOT BE COMBINED WITH ANY OTHER OFFER FOR SAME SERVICE good at PALM BEACH TOYOTA • SCION only
*SM25
92TOZ
$25 Discount Coupon
• tear out coupons along dotted lines •
• This Coupon is Good Towards any Manufacturer Recommended Scheduled Maintenance Service
• tear out coupons along dotted lines •
$25 OFF
$30 OFF
• This Coupon is Good Towards any Manufacturer Recommended Scheduled Maintenance Service of $95 or greater value
see PALM BEACH TOYOTA • SCION service menu for complete details COUPON MUST BE PRESENTED AT TIME OF SERVICE. - GOOD 1 TIME ONLY MAY NOT BE COMBINED WITH ANY OTHER OFFER FOR SAME SERVICE good at PALM BEACH TOYOTA • SCION only
92TOZ
*SM30
$30 Discount Coupon
(last 8 digits) (M/Y)
92TOZ
*SM30
.............
........................
Customer Visit Report: VIN #
Current Visit Date Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration: Booklet # ....................................
*SM25
COMPLETE, TEAR OUT AND ATTACH TO RO
(M/Y)
.............
........................
92TOZ
© 2/11 ASMS - 904-874-3070
(last 8 digits)
Customer Visit Report: VIN #
Current Visit Date
Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration:
Booklet # ....................................
COMPLETE, TEAR OUT AND ATTACH TO RO © 2/11 ASMS - 904-874-3070
FOR 1 DAY
WITH ANY SERVICE MECHANICAL MAINTENANCE OR REPAIR BILL OVER $300 AT PALM BEACH TOYOTA • SCION UP TO $30 VALUE, UPGRADES ADDITIONAL DRIVER MUST BE ELIGIBLE TO RENTAL AGENCY COUPON MUST BE PRESENTED AT TIME OF SERVICE. GOOD 1 TIME ONLY - MAY NOT BE COMBINED WITH ANY OTHER PALM BEACH TOYOTA • SCION OFFER FOR SAME SERVICE
*RC02
92TOZ
Free Rental Car
• tear out coupons along dotted lines •
RENTAL CAR
• tear out coupons along dotted lines •
FREE
FREE
RENTAL CAR FOR 1 DAY
WITH ANY SERVICE MECHANICAL MAINTENANCE OR REPAIR BILL OVER $300 AT PALM BEACH TOYOTA • SCION UP TO $30 VALUE, UPGRADES ADDITIONAL DRIVER MUST BE ELIGIBLE TO RENTAL AGENCY COUPON MUST BE PRESENTED AT TIME OF SERVICE. GOOD 1 TIME ONLY - MAY NOT BE COMBINED WITH ANY OTHER PALM BEACH TOYOTA • SCION OFFER FOR SAME SERVICE
92TOZ
*RC02
Free Rental Car
(last 8 digits) (M/Y)
92TOZ
*RC02
.............
........................
Customer Visit Report: VIN #
Current Visit Date Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration: Booklet # ....................................
*RC01
COMPLETE, TEAR OUT AND ATTACH TO RO
(M/Y)
.............
........................
92TOZ
© 2/11 ASMS - 904-874-3070
(last 8 digits)
Customer Visit Report: VIN #
Current Visit Date
Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration:
Booklet # ....................................
COMPLETE, TEAR OUT AND ATTACH TO RO © 2/11 ASMS - 904-874-3070
AND PERIODIC MAINTENANCE
REPAIR BILL (EXCLUDING TIRES & COLLISION REPAIRS)
OVER $250
PERFORMED AT PALM BEACH TOYOTA • SCION COUPON MUST BE PRESENTED AT TIME OF SERVICE. GOOD 1 TIME ONLY - MAY NOT BE COMBINED WITH ANY OTHER PALM BEACH TOYOTA • SCION OFFER FOR SAME SERVICE
*RB01
92TOZ
10% Repair Discount
• tear out coupons along dotted lines •
ANY MECHANICAL
• tear out coupons along dotted lines •
10% OFF
15% OFF ANY MECHANICAL
AND PERIODIC MAINTENANCE
REPAIR BILL (EXCLUDING TIRES & COLLISION REPAIRS)
OVER $750
PERFORMED AT PALM BEACH TOYOTA • SCION 92TOZ
COUPON MUST BE PRESENTED AT TIME OF SERVICE. GOOD 1 TIME ONLY - MAY NOT BE COMBINED WITH ANY OTHER PALM BEACH TOYOTA • SCION OFFER FOR SAME SERVICE
*RB02
15% Repair Discount
(last 8 digits) (M/Y)
92TOZ
*RB02
.............
........................
Customer Visit Report: VIN #
Current Visit Date Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration: Booklet # ....................................
*RB01
COMPLETE, TEAR OUT AND ATTACH TO RO
(M/Y)
.............
........................
92TOZ
© 2/11 ASMS - 904-874-3070
(last 8 digits)
Customer Visit Report: VIN #
Current Visit Date
Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration:
Booklet # ....................................
COMPLETE, TEAR OUT AND ATTACH TO RO © 2/11 ASMS - 904-874-3070
EXCHANGE/FLUSH CHOOSE FROM:
• COOLANT • TRANSMISSION • POWER STEERING
• DRIVE LINE • BRAKE • ENGINE
AT PALM BEACH TOYOTA • SCION
20% OFF
FLUID SERVICE EXCHANGE/FLUSH CHOOSE FROM:
• COOLANT • TRANSMISSION • POWER STEERING
Fluid Change Discount
• DRIVE LINE • BRAKE • ENGINE
AT PALM BEACH TOYOTA • SCION
COUPON MUST BE PRESENTED AT TIME OF SERVICE. GOOD 1 TIME ONLY - MAY NOT BE COMBINED WITH ANY OTHER PALM BEACH TOYOTA • SCION OFFER FOR SAME SERVICE
*FS01
92TOZ
• tear out coupons along dotted lines •
FLUID SERVICE
• tear out coupons along dotted lines •
20% OFF
COUPON MUST BE PRESENTED AT TIME OF SERVICE. GOOD 1 TIME ONLY - MAY NOT BE COMBINED WITH ANY OTHER PALM BEACH TOYOTA • SCION OFFER FOR SAME SERVICE
92TOZ
*FS02
Fluid Change Discount
(last 8 digits) (M/Y)
92TOZ
*FS02
.............
........................
Customer Visit Report: VIN #
Current Visit Date Current Visit Miles ...................
Current Visit RO CP $ ................ Advisor # ....................................
Customer Registration: Booklet # ....................................
*FS01
COMPLETE, TEAR OUT AND ATTACH TO RO
(M/Y)
.............
........................
92TOZ
© 2/11 ASMS - 904-874-3070
(last 8 digits)
Customer Visit Report: VIN #
Current Visit Date
Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration:
Booklet # ....................................
COMPLETE, TEAR OUT AND ATTACH TO RO © 2/11 ASMS - 904-874-3070
BRAKE JOB
INCLUDES PAD/SHOE REPLACEMENT AND TURNING ROTORS PERFORMED AT PALM BEACH TOYOTA • SCION COUPON MUST BE PRESENTED AT TIME OF SERVICE. GOOD 1 TIME ONLY - MAY NOT BE COMBINED WITH ANY OTHER PALM BEACH TOYOTA • SCION OFFER FOR SAME SERVICE
*BJ 01
92TOZ
Brake Special
• tear out coupons along dotted lines •
FRONT AND/OR REAR
• tear out coupons along dotted lines •
15% OFF
TIRE SPECIAL BUY 3 GET 1 FREE TOTAL 4 TIRES - SAME SIZE - MAKE - TYPE
PURCHASED & INSTALLED AT PALM BEACH TOYOTA • SCION BALANCE & ALIGNMENT REQUIRED AT ADDITIONAL CHARGE
92TOZ
COUPON MUST BE PRESENTED AT TIME OF SERVICE. GOOD 1 TIME ONLY - MAY NOT BE COMBINED WITH ANY OTHER PALM BEACH TOYOTA • SCION OFFER FOR SAME SERVICE
*TS 01
Tire Special
(last 8 digits) (M/Y)
92TOZ
*TS01
.............
........................
Customer Visit Report: VIN #
Current Visit Date Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration: Booklet # ....................................
*BJ01
COMPLETE, TEAR OUT AND ATTACH TO RO
(M/Y)
.............
........................
92TOZ
© 2/11 ASMS - 904-874-3070
(last 8 digits)
Customer Visit Report: VIN #
Current Visit Date
Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration:
Booklet # ....................................
COMPLETE, TEAR OUT AND ATTACH TO RO © 2/11 ASMS - 904-874-3070
PERFORMANCE SERVICE CHOOSE FROM INJECTION, INDUCTION & THROTTLE BODY SERVICES PERFORMED AT PALM BEACH TOYOTA • SCION COUPON MUST BE PRESENTED AT TIME OF SERVICE. GOOD 1 TIME ONLY - MAY NOT BE COMBINED WITH ANY OTHER PALM BEACH TOYOTA • SCION OFFER FOR SAME SERVICE
*PS01
92TOZ
Performance Special
• tear out coupons along dotted lines •
DRIVEABILITY
• tear out coupons along dotted lines •
20% OFF
50% OFF
FULL VEHICLE DETAIL SERVICE COMPLETE EXTERIOR & INTERIOR PERFORMED AT PALM BEACH TOYOTA • SCION
92TOZ
COUPON MUST BE PRESENTED AT TIME OF SERVICE. GOOD 1 TIME ONLY - MAY NOT BE COMBINED WITH ANY OTHER PALM BEACH TOYOTA • SCION OFFER FOR SAME SERVICE
*DS01
Vehicle Detail Special
(last 8 digits) (M/Y)
92TOZ
*FS02
.............
........................
Customer Visit Report: VIN #
Current Visit Date Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration: Booklet # ....................................
*FS01
COMPLETE, TEAR OUT AND ATTACH TO RO
(M/Y)
.............
........................
92TOZ
© 2/11 ASMS - 904-874-3070
(last 8 digits)
Customer Visit Report: VIN #
Current Visit Date
Current Visit Miles ...................
Current Visit RO CP $ ................
Advisor # ....................................
Customer Registration:
Booklet # ....................................
COMPLETE, TEAR OUT AND ATTACH TO RO © 2/11 ASMS - 904-874-3070
ACCESSORY CENTER Personalize Your Vehicle
EVERY DAY DISCOUNTS ASK FOR DETAILS
• DETAIL SUPPLIES • CUSTOM WHEELS • SEAT COVERS • FLOOR MATS • WHEEL LOCKS • ENTERTAINMENT SYSTEMS • TOOL BOXES • BODY EDGE GUARDS • ROOF RACKS • SUN SHADES
• • • • • • • • • •
PERFORMANCE PARTS BED LINERS TRAILER HITCHES CARGO COVERS - NETS - TRAYS STEP BARS REMOTE START SYSTEMS CHROME ACCENTS FENDER FLARES SPOILERS WOOD GRAIN APPEARANCE KITS
ACCESSORY CENTER
Service Expense - Vehicle Purchase Discounts
Dear Valued Customer,
Please find a voucher attached which represents a FULL REFUND for the service work you recently had done on your vehicle. This is a special offer created by Palm Beach Toyota that may be redeemed immediately. Please read the following carefully.
We realize that after spending money on vehicle repair work, people often regret the expense and wish they would have just bought a new vehicle. Well, now is your chance. We will REFUND AND CREDIT THE ENTIRE AMOUNT of the repair bill towards any new and most used vehicles, other than advertised specials, in stock and, additionally, this offer is transferable to ANY FAMILY MEMBER residing at your address! Plus, Palm Beach Toyota will double your discounts/rebates up to $4,000 when you trade in vehicle.
In most cases, we can make it possible for you to trade up to a brand new Palm Beach Toyota vehicle for the same monthly payment...or in many instances, A LOWER MONTHLY PAYMENT THAN YOU’RE PRESENTLY PAYING. These offers are straight forward, no-nonsense, best price offers which will take only minutes. In addition to the guaranteed lowest prices on these vehicles, the refund of your service bill is guaranteed if we make a deal.
BUT, YOU MUST HURRY. THIS OFFER EXPIRES WITHIN THIRTY CALENDAR DAYS OF THE REPAIR DATE AND WILL NOT BE REDEEMABLE AFTER THAT DATE! See your service writer for details.
Please feel free to call me personally toll free at 1-866-477-6364.
Sincerely,
Jeff Witham General Manager Palm Brach Toyota
00-21254
551 S. Military Trail West Palm Beach, FL 33415 Toll Free: 1-866-477-6364 www.palmbeachtoyota.com
204-877 5448
Pay to the order of: ____________________________________________________________
In the amount of: ___________________________________________________________________ Dollars
___________________________ Memo
Jeff Witham
_______________________________ Jeff Witham
THIS CHECK VOUCHER IS REDEEMABLE ONLY BY THE ADDRESSEE LISTED ABOVE. PAYEE MUST PURCHASE OR LEASE A NEW VEHICLE FROM PALM BEACH TOYOTA WITHIN 30 CALENDAR DAYS OF THE SERVICE TICKET IN ORDER TO BE ELIGIBLE FOR THE SERVICE EXPENSE REIMBURSEMENT AMOUNT LISTED UP TO $1,500. THIS CHECK IS OTHERWISE NON-REDEEMABLE AND HAS NO CASH VALUE. SEE DEALER FOR COMPLETE DETAILS. PBTO.C.0004
Service Expense - Vehicle Purchase Discounts
www. palmbeachtoyota. com Newly Remodeled Expanded Location Sales Hours Mon - Fri 8:30 AM Saturday 8:30 AM Sunday 11:00 AM
to to to
9:00 PM 8:00 PM 7:00 PM
to to
7:00 PM 5:00 PM
561•712•2700
551 South Military Trail West Palm Beach, FL 33415
Service, Parts Hours Mon - Fri 7:00 AM Saturday 7:00 AM
BOOKLET ISSUED TO: Date:
Name:
VIN # GoodonlyatPalmBeachToyota•Scion
© Copyright 2/11 - All Copyrights are retained by ASMS. No reproduction of any materials allowed. Reprints may be Ordered. Automotive service Marketing Systems 1.904.874.3070