THE BOTANICAL REPAIR™ CONSULTATION

Discover Needs

To determine whether a guest is a Botanical Repair ™ guest, conduct a consultation that determines whether the guest needs repair, hydration or both.

DOES HAIR NEED REPAIR?

Ask the guest the following questions during the consultation:

• Do you color or chemically treat your hair?

• Does your hair break or split?

• Are your ends rough, thinner and lighter?

If they answer mostly yes, their hair needs repair—and Botanical Repair ™

Perform the elasticity test to confirm your result.

Elasticity measures how well the hair stretches and returns to its original length. Hair with good elasticity is more resilient during styling. Hair with medium elasticity is sensitized; it stretches easily but doesn’t fully bounce back. Hair with poor elasticity is weak and damaged, which can result in breakage during daily styling.

1 Hold a strand of hair secure at the scalp.

2 With your other hand, gently pull the strand.

3 If it stretches and easily breaks, the hair needs Botanical Repair ™

DOES HAIR NEED HYDRATION?

Ask the guest the following questions during the consultation:

• Is your hair rough from roots to ends?

• Does your hair tangle easily?

• Do you have a dry scalp?

If they answer mostly yes, their hair needs hydration—and Nutriplenish. ™

Perform the porosity test to confirm your result.

Porosity affects the hair’s ability to accept and retain moisture. It also plays a big part in how much hydration the hair needs. Hair with high porosity absorbs products quickly and processes faster. Hair with low porosity is more resistant to product absorption, including the absorption of hydrating products.

1 Hold a section of hair at the ends.

2 With the other hand, backcomb—lightly sliding your fingers along the hair from the ends to the scalp.

3 If it feels rough and backcombs easily, the hair needs Nutriplenish ™

WHAT IF HAIR IS NEEDS REPAIR AND HYDRATION?

Hair that is severely damaged cannot easily hold hydration. Therefore, if hair is both damaged and dry, treat the damage first, to repair and strengthen the hair so the hair structure can better hold hydration once again.

These guests are good candidates for a regimen that supports damage repair and hydration on an alternating basis.

FOR EXAMPLE:

Week One: Shampoo and condition with Botanical Repair ™ Strengthening Shampoo and Conditioner/Intensive Strengthening Masque (Light or Rich) and use Nutriplenish™ Leave-In Conditioner and Multi-Use Hair Oil.

Week Two: Shampoo and condition with Nutriplenish™ Shampoo and Conditioner (Light or Deep Moisture) and use Botanical Repair ™ Strengthening Leave-In Treatment.

Recommend a professional Botanical Repair ™ treatment to kickstart a powerful repair process that the guest can maintain with home care.

Provide Solutions

After conducting a consultation and determining whether a guest is a Botanical Repair™ guest, provide the appropriate solution, including:

1 Professional service recommendation

TIP: A Botanical Repair ™ treatment can be added to any service, any time. Use the following ideas to ensure every guest has the chance to experience one.

Consultation

During the consultation, offer the Botanical Repair ™ Treatment or Botanical Repair ™ Color Treatment as a quick service enhancement: “Along with your service today, let’s do a Botanical Repair ™ treatment. In just 10 minutes, it will strengthen and repair three key layers of hair—from the surface to the core.”

Pre-Booking

When scheduling the guest’s next appointment, offer to add a Botanical Repair ™ Treatment or Botanical Repair ™ Color Treatment to their service: “Along with your (scheduled service name), let’s plan to do a quick Botanical Repair ™ treatment. You’ll love what it does for your hair!”

Confirmation Call

Offer to add a Botanical Repair ™ Treatment or Botanical Repair ™ Color Treatment to an already booked service, as can easily be included with their visit: “ This time of year, hair can often use some TLC. A Botanical Repair ™ treatment takes only 10 minutes to process and strengthens and repairs hair from the inside out. Your stylist can tell you more about it during your appointment.”

2 Home care products recommendation

TIP: When recommending home care products to guests with damaged hair, share that Botanical Repair ™ is formulated with our most up-to-date technology to provide a different, more holistic approach for strength and repair than Damage Remedy.™ Botanical Repair ™ goes three layers deep to address the cortex, cuticle and F-layer; Damage Remedy ™ only addresses the surface layer of the hair.