The 2024
TECH HOTLIST In no particular order, here’s our pick of the top tech innovators and innovations shaking up the world of business travel
LOKULUS Promising to disrupt with its AI-driven workflow automation platform, Lokulus is new to business travel but has already made its mark in many other industries in its 20-plus years. It helps TMCs generate automated replies to voice, email, WhatsApp and GDS enquiries, freeing up consultants to focus on more complex tasks, and can detect tone and emotion to recognise when a customer is upset and needs an urgent response. It can monitor and report on service levels, so TMCs and their clients can see where improvements can be made, and identify upsell opportunities to benefit both sides. A partnership with data platform Agentivity is set to be the first of many.
CLARITYGO Crucially, clients were part of the development journey from the offset for Clarity’s new booking and agencyoperating platform ClarityGo. The strategy has paid off because since launching in June, clients are already reporting historic online adoption levels and customer satisfaction scores. ClarityGo is a one-stop shop for accommodation, flights, rail and car hire and uses the latest cloud technologies. It took three years to create and was built completely in house, which means Clarity owns all products and the IP so
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can develop and scale up quickly, without relying on third parties. Being accessible was also a big part of the strategy and the platform has been externally assessed for accessibility.
TRAVA We love a simple drag-and-drop and that’s exactly how the technology works at Trava, a solution to help travel agencies improve the post-booking service for flights. This easy-to-use, intuitive interface lets agents build the elements they want to provide – from client communication, queue management, quality control, ticketing, schedule changes and more – without requiring any technical skills. The solution can significantly help cut costs by managing fare optimisation and fully automating those unused ticket refunds, which can take up so much of everyone’s valuable time. Trava can also enroll customers in an agency's operations by automating communication and allowing customers to provide input into its processes.
“The solution can significantly help cut costs by managing fare optimisation”