Message from Dennis

Dennis P. LeStrange President & CEO, BlueCrest Team,

During our November All-Employee meeting, I had the pleasure of reviewing our progress for the year with you. If you were not able to attend the meeting, a recording is available on the BlueCrest Net. As we covered in the meeting, we saw a continued acceleration in written business, which is 48% ahead of plan and 45% better than last year. That performance yields a backlog at record levels of $119m, most of which is for 2022. Conversely, the global supply chain disruption continues to impede our normal flow of manufacturing, integration, and installation. However, the commitment and resilience of our teams is offsetting many of these challenges, and that internal spirit combined with our robust backlog and pipeline gives me confidence that our full year objectives are within sight. In other news, I am happy to introduce our new Recognition Program, focused around our ICARE key behaviors. For more thorough information on the program, please proceed to pages 6-7, or visit the recognition page on the BlueCrest Net to recognize a colleague today.

Lastly–and in the spirit of innovation–I’d like to try something new this quarter by leaving you with a video message below. As we are always looking for ways to improve our communications, I hope you find this method to be a fun change of pace. If it works well, we’ll look at imbedding more videos in the newsletter in the future.

Holiday Video Message from Dennis Please click below to watch on Microsoft Stream.

Dennis P. LeStrange, President & CEO, BlueCrest

Events

Calendar of Activities

Customer Events

Modex

March 28-31, Atlanta MODEX brings together solution providers who demonstrate their equipment, systems and services to manufacturing, supply chain and transportation professionals. https://www.modexshow.com/

Internal Events

All-Employee Meetings

February 2, 2022, 9:00 AM ET May 19, 2022, 9:00 AM ET Sept 7, 2022, 9:00 AM ET Dec 7, 2022, 9:00 AM ET

BlueCrest Innovation Summit

April 27, 2022 Danbury, CT We are excited to welcome clients to our very own Innovation Summit at BlueCrest World Headquarters! Please invite our clients to see demos of our industryleading technology, learn about our latest innovations and discuss their business needs with our solutions experts and engineers.

https://bluecrestsummit.com/ BlueCrest in the Market

October 13, 2021 - Recording Available March, 2022 TBD

Sales Kickoff Danbury, CT

January 25-27, 2022

KPI DASHBOARD

Key Performance Indicators – Are you Paying Attention?

Since introducing our Key Performance Indicators (KPIs) earlier this year, we have also updated all employees on our progress during our November All-Employee Meeting. We are in the process of identifying our KPIs for next year and look forward to sharing with everyone at an upcoming All-Employee Meeting in February! Mark your calendars! We have also made it easy for you to check on our KPI performance anytime by posting them to the intranet. Please do take the time to review them and if you have any questions reach out to me directly at carl.amacker@bluecrestinc.com. I would be pleased to receive your comments and input.

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BlueCrest Spotlights

Commercial Wins

BlueCrest Service Team at Revspring in Oaks, PA

by Mark Von Hofen

We would like to commend the BlueCrest Service Team at Revspring in Oaks PA, including team members William Laird, Watha Kong, Kevin Pool, Alvin Cornman and Carl Liberg. In the last month they have installed, configured a model change, and networked a used inserter that came from another site. They did this while completing a cycle count and, working with Dave Worrill, installed software to make for a tighter quality assurance program for the client. Revspring Management also commented on how the team has stepped up with extra work to maintain productivity at the site that has been hit hard due to the client’s lack on staffing. The team is helping the client’s new operators adjust and understand the work performed at the site. It is a pleasure to have client meetings where positive comments on the BlueCrest technicians is the very first thing mentioned on the agenda.

UK Returns to In-Person Client Events!

The UK team organized a local event to bring clients together for the first time since COVID-19.

The event was held in the historical town of Cheltenham, and provided a forum for clients who have been ‘locked down’ for almost two years to be able to network, hear about each others’ challenges, and to get an update on BlueCrest’s strategy and innovation in terms of products and services.

We had guest speakers from Kyocera speak about the EvoluJet as well as an industry expert on fulfilment – the upstream processes to parcel sortation – which is a hot topic for may of our clients at the moment as they try and diversify to offset the mail volume declines.

“I normally consider these events to be a success if I come away with one tangible take-away – and I noted six I want to follow up on! - a Chief Operating Officer

Caption: Richard Smith talking our clients through our Professional Services offerings

Great participation and engagement from clients and colleagues alike, and we already have six new or accelerated opportunities for Q1/2 2022 that the team is working through as a result of the meeting.

We are looking to replicate the model in the north at the end of January.

- Guido Rietti

Emil Katsouris

Field Service Technician Spotlight

In April of 2021, Emil Katsouris provided local support for a Vantage Sorter installation at PBPS Levittown. He assisted the Sorter installation team and then maintained daily wake up calls for an extended period following the installation. The success of this installation has led to a huge revenue sale already and paved the way for additional sales in the future.

“Emil Kastouris is one of our heroes, stepping up as a local technician and supporting the site the way he did was outstanding. Sites that are rich with completive equipment are always hard to break into,” Lori Swetlin said.

This successful test has paved the way for many more systems at PBPS. way for additional sales in the future. Emil showed patience, understanding, and positioned our solutions to win. It takes a great team to pull a completive win off like this.

“I second Lori’s sentiment,” Rick Becerra said. “Great collaboration. We are paving the way showing our clients the value we can provide, again and again, and it’s because of stars like Emil that we are successful in these endeavors.”

Caption: Congrats, Emil Katsouris!

Teams Overcome Challenges by Tony Giarla

Over the past few months, we have faced many challenges at the Verizon Onsite locations in Massapequa, NY and Durham, NC, but the teams have met them head-on, never skipping a beat. From a complete equipment refresh to COVID-19 challenges and retirements, this team of service professionals has always stepped up to the challenge to assure Verizon’s success. In addition to delivering Operator and Machine Efficiencies that are considered “Best in Class”, the team’s versatility has offered Verizon cost savings and growth opportunities for Bluecrest. Led by Durham Site Coordinator Phil Santana, we showed the client how they could transition work performed by Kern to our Epics leading to the elimination of Kern, leaving Bluecrest as the sole service provider. Similar successes have been recognized in Massapequa by Site Coordinator Wilfred Benjamin, as we are currently servicing a third party Sleever and looking at opportunities to incorporate competitive bursters and conveyors to our contracts. The efforts of the team do not go unnoticed. They are regularly recognized during our Business Reviews with the client. Verizon understands and appreciates the success they achieve does not come without the dedication and commitment of each team member from both Verizon and Bluecrest. Success is a total team effort.

Many thanks and gratitude to our Onsite Service teams! Verizon Massapequa, NY: Wilfred Benjamin, Frederick Romuno, Baldeo William; Verizon Durham, NC: Phil Santana, Denzil Ludford, Melvin Serrano, William Glennon, Nicola Bottini.