Easy Order
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Blue Tomato Service HOW TO ORDER AT Blue Tomato
The Blue Tomato Catalogue is released in August and displays the prices recommended by the manufacturers. Therefore, you will only find price reductions and the “End of Season Sale” in our online shop at www.blue-tomato.com. If a product is listed for a cheaper price in the Online Shop, of course you will automatically receive the lower price.
CHOOSE YOUR PRODUCTS! Select your items in the correct size, colour, quantity, etc. and place them in the shopping cart. If you have any questions about products or are having difficulties with the ordering process, please call the Blue Tomato Customer Service 0043 36 87 24 22 333 or send an email to info@blue-tomato.com.
Your order is on its way! Once your order has been sent, you will receive an e-mail with a tracking number for your delivery. With this number, you can follow your package's progress online. Delivery times can be found on pages 139. Your new stuff has arrived! Please check the items, colours, and sizes to make sure that your order is correct. Then smile!
Now get out there and have fun!
Choose your payment method! • Credit Card (Visa, Mastercard, Amex, Diners) • Prepayment (Bank transfer to our bank account) • Payment on delivery (for all EU countries) We do not provide the option to pay by invoice. • Paypal (worldwide) Detailed information regarding payment options can be found on the next page.
The Best Price Guarantee does not apply for: private sales, online auction platforms, bankruptcy sales and other unconventional retail channels.
Free delivery for all orders over 100 € within the EU 21 - DAY RIGHT of RETURN OR EXCHANGE Blue Tomato would like to ensure that you are satisfied with your delivery. If you are not fully content with your order, we offer a 21 day right of return or exchange service. You have the right to return or exchange goods, provided that they are still in an unused condition within 21 days of receiving your bill. You can then exchange the product for a different item in our selection or you can choose to receive a full refund. Blue Tomato will pay the postage costs when exchanged products are delivered back to the customer.
Return Address Logistikcenter Blue Tomato Köglerweg 50 Halle 1 8042 Graz Austria
QUALITY AT BLUE TOMATO At Blue Tomato, you will only find brands which have been tested and approved by our team riders, shop staff, and customer service team. We can therefore highly recommend all the products we offer.
Choose your delivery method! Please decide how you would like your chosen products to be delivered. Within the EU, we deliver with parcel services (delivery time 3-5 working days). Please note that the “payment on delivery” option is only available with this service. If you would like a faster delivery, please mark the DHL Express Delivery checkbox (delivery time 1-2 working days) on the order form. This delivery method is more expensive, but you will receive your products as quickly as possible. Please remember that somebody must be at home to accept the package for all delivery methods. If this is not possible, you have the option to enter a delivery address where someone else will accept the package for you (e.g. work address, neighbours, etc.)
Easy Order Telephone: 0043 36 87 24 22 333
Customer Service MON-SAT: 7:00 - 23:00 SUN: 12:00 - 23:00
E-MAIL: info@blue-tomato.com SKYPE: Blue-Tomato-Snowboardshop LIVE CHAT: at www.blue-tomato.com Blue Tomato Snowboardshop Hochstraße 628 8970 Schladming, Austria
0043 36 87 24 22 333
SIX EASY ORDER STEPS
Provide us with your order! Choose one of the following methods to send us your order. • by Internet: You can order directly through our online shop at www.blue-tomato.com. The latest prices, discounts and availability are displayed exclusively online. Your data will be safely transferred to us over an SSL Secure Link and your order will immediately be processed by our mail order team. • by Telephone: You can contact our English Customer Service between the following hours: MO - SA: 7:00-23:00 SU: 12:00-23:00 • by E-mail: Of course, you can also send us your order via e-mail. Just send your order to info@blue-tomato.com. • by Fax: Simply fill out the order form and send it by fax to 0043 36 87 24 22 355.
If you find another retailer selling the same product for a lower price elsewhere in Europe within 10 days of receipt, we will either give you a refund of the price difference in cash or take the item back (whichever you prefer). The Best Price Guarantee only covers products that can be found cheaper within the EU, and which are the exact same model, size and colour as the product you chose.
www.blue-tomato.com
The catalogue only shows a limited selection of what we have available. You can find the entire range of products in our Online Shop, as well as all current offers.
The delivery costs for the above options can be found in detail on pages 139.
BEST PRICE GUARANTEE
Shop online
All of the products pictured in the catalogue are in stock or on the way to our warehouse at the time of printing. However, if a product is very popular it may sell out relatively fast. If you would like to check the availability of a product, you can do so at www.blue-tomato.com (simply type the product number from the catalogue into the search bar). All items displayed in the Blue Tomato Online Shop are in stock or can be pre-ordered.
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