Poland Warsaw
Manager’s Profile
tional and lower-end tactical operations have been successful, I am seeing more advanced roles being staffed in the centers as talented employees start making inroads into the value pyramid. In the next years, we will continue seeing pragmatic and broader adoption of robotics and artificial intelligence based on OCR solutions in the region. Given the rapid growth of technology and service-oriented startups in the region, it is only natural that big business SSC’s will start working with local solution providers to innovate customized solutions. I can also see a few business trends scaling to global adoption after being prototyped in the region.
Sudheer Kaavil Valappil
CEE Shared Services and Outsourcing Directory
Site Director BD Shared Services Center Wroclaw Parent Company: Becton, Dickinson and Company (New Jersey, USA)
Please provide a few sentences about what your company is doing in CEE? We started our European Shared Services center in Wroclaw in 2012, primarily supporting EMEA operations. Over time the center has grown to be a truly multifunctional GBS site covering select global and COE services. Operations are built around the three focus areas of Customer, Supplier and Associate Services. Supported teams include F&A, Business Planning and Analysis, HR lifecycle, Customer Service, Supply Chain, E Commerce, Supplier Compliance and other smaller teams. The growth across the initial years was modest but very impactful. With a US$12 billion acquisition of Carefusion in 2015, there was a significant momentum in the growth of the center to 350+ employees currently. We have recently moved to a brand new technology enabled office building in Wroclaw where we intend to build a health-focused and engaging work environment. Explain why your company set up operations in the specific city and any specific factors that influenced the company’s decision: Key reasons behind the choice of location were access to highly educated and engaged workforce based on early mover success stories. Regular inflow of fresh graduates from Wro-
PwC Polska sp. z o.o. Tel.: +48 22 746 4000 | Number of employees: 25 | Services offered: PwC provides end-to-end consulting services for SSC/BPO companies. This involves support in building strategy, feasibility analysis, designing and implementing centers, as well as improving performance of already established SSCs. Romek Lubaczewski, Director
SSC PZU Centrum Operacji Tel.: +48 (22) 582 42 28 | Business type: SSC | Services offered: SSC for this statecontrolled insurer
Randstad Payroll Solutons Sp. z o.o.
20
Tel.: +48 512 352 179 | Number of employees: 120 | Services offered: HR or Payroll. Randstad Payroll Solutions (RPS) is a leading
claw universities with good English and other European language skills. Very professional and supportive local government. A vibrant city with cultural depth that supports good work life balance. How will you develop in the next 2-3 years? The CEE region and more importantly Poland is going through a Business Services boom over the past few years. Most of the centers who invested in the initial years have been expanding, and many second/ third tier cities that attracted little interest in the past have been actively attracting investors. I see the industry has matured significantly with more appetite towards Robotics, Business Intelligence, machine learning and other fast-evolving trends given the investments in cloud-based ERP solutions. Given that most of the transac-
provider of payroll calculation and administration of personnel files for Client’s employees. Katarzyna Plucińska, Managing Director
SSC RBS Global Hub Europe Tel.: +48 22 42272345 | Date started: 2007 | Number of employees: 1850 | Business type: SSC | Services offered: IT Services/Software Development, HR or Payroll, Data Analytics/ Management, Logistics/Supply Chain Calum Cooper, Head of Shared Services Europe
SSC Samsung Electronics Poland | Number of employees: 200 | Business type: SSC | Services offered: Software development for ICT& TV SAT
SSC Schneider Electric – EMEA Finance Shared Services Tel.: +48 (22) 3145519 | Business type: SSC | Services offered: F&A
www.ceeOutsourcingAwards.com
3 specific bits of advice to other firms considering setting up SSC/BPO operations in CEE: Build a long term value proposition - not just a short-term labor arbitrage model; test the validity of the model by engaging with some players already in the target market. Invest time and energy in building leadership layers smartly, since this is a people business and the onsite leadership who translate the global vision to the entry-level employees can make or break the model. Engage with the workforce, local government and universities early to ensure your approach to resourcing/policies are most optimal – iterate the model over the initial quarters to localize your practices without negotiating on corporate values/culture. Sudheer Kaavil Valappil is well-recognized for results in continuous innovation, complexity management, building strong governance and large scale transformations/MoC. Has been exposed to an array of global roles over 17+ years across the domains of finance, supply chain, IT, HR, customer service and sales operations.
Philip Woodburn, VP Finance Global Shared Services and Operations
Sii Sp. z o.o. Tel.: +48 22 486 37 37 | Date started: 2006 | Number of employees: 2700 | Business type: ITO | Services offered: IT Services/Software Development, HR, Data Analytics, Customer Support. Gregoire Nitot, CEO; Krzysztof Krężel, COO
SIX Payment Services (Europe) S.A. Tel.: +48 22 457 75 20 Artur Jakubiak, Head of HR
SSC Stanley Black & Decker Inc Tel.: +48 22 46 42 700 | Business type: SSC | Services offered: F&A,IT Jacek Bialas, EMEA Business Services Director
2017