CEE Shared Services and Outsourcing Directory Manager’s Profile
3 specific bits of advice to other firms considering setting up SSC/BPO operations in CEE: Establishing SSC operations in this part of the globe it is important to consider the following three factors: 1. availability of well educated, multi-language candidates 2. stable working environments (corruption perceptions index, legal and labour regulations) 3. facilities options and reliability of the technology infrastructure
Doug Jones Director Krakow Global Shared Services CH2M Polska, - Poland, Romania, Georgia, Armenia, Kazakhstan Parent Company: CH2M HILL Engineers, CH2M HILL International; Colorado, USA
Poland: Kraków
Please provide a few sentences about what your company is doing in CEE? CH2M’s largest office in the CEE region is based in Kraków. As of September 2015 CH2M employed 280 engineers and professionals including procurement, IT, HR, Finance and Accounting. This number has grown significantly since the company decided to convert Polish operations into a global design and shared services center to support our teams globally. At this point we are one of the largest global centers providing design and business support services to other CH2M offices around the world. Explain why your company set up operations in Kraków: We wanted to source the best engineering talent whilst continuing to build on our existing team of engineers and professionals based in Kraków, who have already been involved in global projects for the last eight years. High quality of work and excellent education were a strong base to build on. How will you develop in the next 2-3 years? Our number of employees in CEE has more than doubled over just the last couple of months and will further increase by December 2017. More emphasis was put on expanding the potential of the
Contact: John Lyons, Director, Financial Shared Services
Hewitt Associates Services offered: BPO, HR
SSC Hitachi Data Systems
34
tel.: 48 12 3831 623 Year started: 2007 Number of employees: 270 Services offered: SSC: F&A, IT Services/Software Development, HR or Payroll, Data Analytics/ Management Contact: Tomasz Brzostowski, Senior Director, Global Finance Shared Services
team in this region including not only SSC but also engineering in sectors such as industrial and advanced facilities, transportation and water. Thanks to flexible working hours, our Procurement, Finance and Accounting, Inside Sales, HR and IT teams are able to serve internal clients adjusting to their time zones which in turn helps us build a strong brand. This growth and investment will continue over the next seven years with support from the government via a grant which will enable us to maintain stable employment. Do you provide external services to unrelated companies? CH2M’s core business is programme management, engineering design and consulting and these are the areas in which we serve external companies. SSC supports internal teams as well as the needs of client projects, and we anticipate that will continue in coming years.
SSC HSBC Service Delivery Year started: 2014 Services offered: SSC: F&A, IT, HR, Data Analytics, Customer Support Contact: Gregory Apostolakis, Site Head
HTS-Comarch Year started: 2014 Services offered: BPO, IT
SSC IAG (International Airlines Group) Year started: 2015 Services offered: SSC: F&A, IT, Procurement. IAG Global Business Services (IAG GBS) is the central business services platform for International Airlines
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Employee Issues. In Poland, as of April 2016 we employ 650+ permanent employees and over 50 contractors. The majority of them are Polish nationals, but given the growth opportunity in our sector we are attracting talent from Romania, Portugal, US, Ireland, UK and many other countries. Both in the engineering and SSC areas this enables us to serve national and international clients to the highest level. Specific cost savings that your firm has achieved: We are still early in the process, but we anticipate meeting our financial goals. We are receiving value from a labor arbitrage standpoint, but also anticipate gains over time from increased capacity. Doug joined CH2M in 2010, having previously worked at Coca-Cola Enterprises and Diebold. He brings over 20 years of leadership experience in the areas of Manufacturing, Operations, HR, IT, and Finance. Married with two boys, Doug enjoys all sports and family activities. Contacts: Phone: +1-303-513-6693; douglas. jones@ch2m.com
Group (IAG), one of the world\'s largest airline groups. Contact: Raghbir Pattar, Director
IBM Poland Laboratorium Oprogr. & BTO Business Consulting Services Year started: 1996 Services offered: Finance & Accounting Services Contact: Marcin Orłowicz
IBM SWG Lab Services offered: ITO
IFS Number of employees: 50 Services offered: ERP, IT
2016