Romania
and Outsourcing Directory
Romania
CEE Shared Services
80
ADP Centre of Excellence Bucharest Business type: BPO Year started: 2015 Services:, Team uses standardized and automated systems and processes to help clients optimize HR and payroll operations Languages spoken: 9 Expansion plans: Bucharest center currently houses about 100 employees; that number is expected to rise to as many as 500 by July 2017. Management/Contact: Mark Benjamin, president of Global Enterprise Solutions at ADP TC Kong, Romania centre head SSC Bombardier Shared Services Center Bucharest Tel.: +40 21 403 44 25 Business type: SSC Management/Contact: Eva Elges Tel.: 40214034425 eva.p.elges@ro.transport.bombardier.com SSC Carestream - EAMER Shared Service Center Bucharest Tel.: +402-1539-7100 Business type: SSC Services: F&A, HR Full time employees: 120+ Notes: A Shared Services Center supporting business process functions, as well as direct customer interaction. Management/Contact: Adriana Raducu office.bucharest@carestream.com Competence Call Center AG Bucharest Business type: BPO Global HQ location: Austria Services:, Customer Support, Call Center Management/Contact: Veronika Weiss, Chief Financial Officer Tel.: 431811223344 veronika.weiss@yourccc.com Computer Generated Solutions (CGS) Bucharest Business type: BPO Sectors covered: customer care, technical support, help desk and telesales services Languages spoken: 18 Notes: CGS opened its 4th support center in Romania in 2014 (Targu Jiu is the newest; others are Bucharest, Brasov and Sibiu). Management/Contact: Mihail Mihailovici, Business Development Manager mihail.mihailovici@cgsinc.com Conectys Preciziei 1 062202 Bucharest Business type: BPO Sectors covered: Business Services
Global HQ location: Bucharest, Romania Year started: 2004 Services: F&A, IT Services, Customer Support, Call Center, Multilingual Content Moderation; Know Your Customer Countries served: Global Full time employees: 500 Expansion plans: - New operational site (200 seats) in Sibiu, Romania. - Expansion of our operations in the Philippines (going from currently 70 employees to above 150 by year end 2015). - Expand our Work from Home workforce bespoke solutions. - Continue to execute on our strategy for 2020. Management/Contact: Cobbaert Arnold Tel.: +44 203 318 1593 info@conectys.com SSC DB Global Technology Center Bucharest Business type: SSC - IT Year started: 2014 Services:, IT Services Full time employees: 500 target by 2016 Notes: German bank Deutsche Bank opened its DB Global Technology center in Bucharest in 2014, the fourth such center, after similar facilities in Moscow, St Petersburg and North Carolina. The centre will work on developing advanced technological solutions for several of Deutsche Bank’s activities. SSC Deutsche Telekom Business Services SRL Bucharest Business type: SSC Services: F&A, Customer Support, Call Center Notes: provides human resource services to the group’s subsidiaries in the region. Management/Contact: Nikolai Beckers, General Manager nikolai.beckers@cosmote.ro Ericsson - Global Services Center Bucharest Notes: The center located in Bucharest is one of the four Ericsson Global Services Centers and the only one located in Europe. It serves regional and global customers. In late 2014, the company announced that it planned to expand operations at the local center and add 300 more employees. Genpact Europe Dimitrie Pompei 9-9A; Iride Business Park; Building 19&2D 020335 Bucharest Business type: BPO Sectors covered: Business Services Global HQ location: Services: F&A, IT Services, HR, Logistics/Supply Chain, Customer Support, Call Center, Collections, Re-engineering, GBS Set up/ Optimization/ Transformation and Other industry specific (eg. banking services)
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Countries served: Global Full time employees: 4000 Expansion plans: In Europe we deliver our services and solutions from 5 countries with 12 delivery centers. We continue to expand and diversify our delivery capabilities in order to be closer to our clients, particularly as the nature of our work becomes increasingly complex. Our recent center in Europe has been opened in April 2015 in Bratislava. Management/Contact: Calin Avram, VP Europe CFO Tel.: +40 72 634 5526 calin.avram@genpact.com Anna Pankau - Broda, VP Operations Leader Europe Tel.: (+48) 609 535 578 anna.pankau@genpact.com Global Remote Services 3 Avrig Street; 1st floor 021571 Bucharest Business type: Other Sectors covered: Other Global HQ location: Bucharest / Romania Services:, Customer Support, Call Center Countries served: Western Europe Full time employees: 188 Expansion plans: GRS plans to broaden the geographical markets served; top priority are France, UK and Germany. Operationally, GRS will continue to expand in other cities from Romania in parallel with its geographical broadening of the served markets. Management/Contact: Giuseppe Deregibus Tel.: +39 335 6059094 giuseppederegibus@globalremoteservices.com Paolo Marcattilj Tel.: +39 335 6505468 paolomarcattilj@globalremoteservices.com SSC HP Global e-Business Operations Centre (GeBOC) Bucharest Business type: BPO/SSC Year started: 2005 Full time employees: 3000+ Management/Contact: Andreea Poenaru, Marketing Dir andreea.poenaru@hp.com Alexander Weigl, head of marketing transformation with HP SSC Kelloggs Bucharest Business type: SSC Year started: 2015 Services: F&A Notes: center in Bucharest offers support for Kellogg’s European divisions. SSC OMV Solutions GmbH Bucharest Tel.: +40 21 866 204 Business type: SSC Management/Contact: Christian Benda, SSC Manager Christian.Benda@omv.com Optima Solutions Services Bucharest Tel.: 40213001945 Business type: BPO
2015