Poland Stefanini Copernicus Building Aleja Jana Pawła II 41C 31-864 Cracow Business type: BPO Year started: 2010 Services:, ITO Service desk; Life Science Services desk; BPO Services desk Full time employees: 150 Management/Contact: Manuel Frade Tel.: 32 2 620 20 20 emea@stefanini.com Andreea-Dana Stanescu Tel.: 40 751 18 85 25 Andreea-Dana.Stanescu@stefanini.com
and Outsourcing Directory
TechTeam Global Cracow Services:, BPO
CEE Shared Services
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Teleinvention Cracow Services:, BPO SSC Tesco Poland Cracow Business type: SSC Services: F&A Management/Contact: Hanna Gapinska-Lyons, Financial Controller SSC UBS Poland Service Centre Cracow Business type: SSC Year started: 2008 Services: F&A, IT Services, Data Analytics, Finance, Legal, Compliance, Risk, IT Development and Corporate Shared Services Full time employees: 400+ Management/Contact: Michal Stepien, General Manager SSC UPM Kymmene Cracow Business type: SSC Sectors covered: In 2014, UPM’s sales totalled € 9.9 billion. UPM has production plants in 13 countries. Global HQ location: Finland Services: F&A, SSC, IT Management/Contact: Erkka Repo, Senior Vice President, UPM Business Control and Finance Operations, Tel.: +358 2041 50199 Vesuvius (Cookson) Cracow Sectors covered: global leader in metal flow engineering, providing a full range of engineering services and solutions Services:, SSC Wyse Technology Cracow Services:, R&D Shell Polska ul. Krakówska 280 32-080 Zabierzow Business type: GBS Sectors covered: Oil and Energy Services: F&A, HR, Data Analytics, Logistics/Supply Chain, Customer Support Countries served: Global Full time employees: 2158
Management/Contact: Piotr Dziwok, General Manager Affiliated Computer Services of Poland (Xerox Services) Ul. Krakowska 280 32-080 Zabierzów Tel.: 12 397 00 00 Business type: BPO Services:, BPO, IT, F&A, Contact Centre Notes: The ACS service centre in Krakow Business Park is one of our major multi-service hubs in Europe. It offers: Contact Center Services; Finance and Accounting; Human Resources; IT Solutions. SSC Amway European Business Centre Krakowska 280 32-080 Zabierzów Tel.: : +48 12 3795 500 Business type: SSC Global HQ location: USA Services: F&A, Shared Services Centre in Zabierzów Amway Business Centre-Europe - is supporting 26 European countries in Finance, Customer Service, Marketing and IT. Countries served: global Full time employees: 200 Management/Contact: Przemysław Siuda, General Manager, ESSC HCL Poland Krakowska 280 32-080 Zabierzów Business type: ITO Sectors covered: Business Services Global HQ location: London, UK Services: F&A, IT Services, Customer Support Countries served: Global Full time employees: 750 Management/Contact: Trevor Rulton Tel.: 48785165105 trevor.rulton@hcl.com Luxoft Poland Krakówska 280 31-476 Zabierzów Tel.: 12 345 2363 Business type: ITO Sectors covered: High Tech Global HQ location: Zug, Switzerland Year started: 2010 Services:, IT Services Countries served: Global Full time employees: 1000 Expansion plans: Growth by up 60%, potentially open new locations in Poland Management/Contact: Wojciech Mach Tel.: 48124458800 wmach@luxoft.com Anna Nowosielska Tel.: 48123452363 anowosielska@luxoft.com Częstochowa SSC TRW Automotive ul. Rolnicza 33 Częstochowa Tel.: 34 343 10 03 Business type: SSC Year started: 2007
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Services: F&A, provides F&A services for TRW plants in Europe. Services include: AP/AR, General Ledger, Fixed Assets, T&E, Master Data, Payroll. Full time employees: 200+ Languages spoken: German, Spanish, Portuguese, English, Czech, Slovak, Italian, French, and Romanian. Management/Contact: Robert Głowacki Tel.: 34 390 26 00 robert.glowacki@trw.com Dabrowa Górnicza SSC ArcelorMittal Shared Service Center Piłsudskiego 92 41-308 Dabrowa Górnicza Tel.: 32 777 2500 Business type: SSC Sectors covered: Business Services Global HQ location: Luxembourg Year started: 2008 Services: F&A, HR, Data Analytics Countries served: Western Europe Full time employees: 297 Expansion plans: taking over additional scope within F&A as well as other business areas Management/Contact: Edwin Bennaars Tel.: +48 32 777 24 90 edwin.bennaars@arcelormittal.com Michal Papuga Tel.: +48 32 777 290 30 michal.papuga@arcelormittal.com Dąbrowa Górnicza SSC Alba Polska Sp. z o.o ul. Starocmentarna 2 41-300 Dąbrowa Górnicza Tel.: +48 32 262 50 29 Business type: SSC Services: F&A, Finance; Accounting SSC Full time employees: 75 Notes: With its two brands – ALBA and Interseroh – ALBA Group operates within Germany, Europe, the U.S. and Asia. With an annual turnover of 2.45 billion Euros (2014) and about 8,000 employees ALBA Group is one of the leading recycling and environmental services companies as well as raw material providers worldwide. Management/Contact: Krzysztof Gruszczyński, Country Manager DHL Logistic Dąbrowa Górnicza Services:, Logistic Outsourcing Full time employees: More than 200 Wipro Dąbrowa Górnicza Business type: BPO Services:, Finance; Accounting Outsourcing Full time employees: 140 Management/Contact: T K Kurien - CEO & Board member Elbląg Alstom Stoczniowa 2 82-300 Elbląg Tel.: 55 239 19 11
2015