BPO/SSC Companies in Poland Transcom HQ of parent company: Sweden Year started in Poland: 2007 Number of Employees: 300 Services provided: Contact center
Nordea Bank Poland HQ of parent company: Scandinavia Year started in Poland: 1991 Number of Employees: Over 500 Services provided: Finance/IT
Willis HQ of parent company: UK Year started in Poland: 2010 Number of Employees: App. 10 currently Services provided: Finance
Reuters Europe SA
Young Digital Planet HQ of parent company: Finland Year started in Poland: 1990 Number of Employees: 500 Services provided: IT, R&D Zensar Technologies HQ of parent company: India Year started in Poland: 2007 Number of Employees: 40 Services provided: IT
BPOs and SSCs
Asseco (Tri-City) Number of Employees: 1000 Services provided: IT Sony Pictures Global Business Services sp. z o. o. (Tri-City) HQ of parent company: USA Year started in Poland: 2009 Number of Employees: Over 100 Services provided: SSC – Finance Management in Poland: Michal Gryglewski – Managing Director, michal_gryglewski@spe.sony.com; Jarek Zboralski – HR Director, jarek_zboralski@spe.sony. com Gdynia
OutsourcingPoland
Asseco Poland SA BEST HQ of parent company: Poland Year started in Poland: 1994 Number of Employees: App. 450 (in Gdynia and Elbląg) Services provided: Outsourcing of dept collection DNV Polska Geoban S.A. SA Oddział w Polsce HQ of parent company: Spain Year started in Poland: 2008 Number of Employees: 650 Services provided: Banking operations management Management in Poland: Raimo Kesti, rkesti@geoban.es
Sony Pictures Global Business Services Sp. z o.o. HQ of parent company: United States Year started in Poland: 2009 Number of Employees: 130 Services provided: Finance, SAP support, Payroll Management in Poland: Michal Gryglewski, 608 457 600, michal_gryglewski@spe.sony.com Speednet Year started in Poland: 2007 Number of Employees: 80 Services provided: IT Thomson Reuters HQ of parent company: United States Year started in Poland: 2006 Number of Employees: 900 Services provided: IT and finance, contact center WNS HQ of parent company: India Katowice General Motors (Gliwice) Number of Employees: 0-100 Services provided: SSC Goyello (Gliwice) Number of Employees: 0-100 Services provided: BPO/ITO Ista Shared Services (Gliwice) HQ of parent company: Poland Year started in Poland: 2006 Number of Employees: 620 Services provided: Shared Service Centre Pregis (Gliwice) HQ of parent company: Poland Year started in Poland: 2008 Number of Employees: More than 100 Services provided: Finance, Accounting SSC Tenneco (Gliwice)
Trojmiasto: Bayer: As a direct outcome of an internal F & A reorganization, Bayer has opened a new financial-accounting center in TriCity. In an effort to increase productivity and increase the competitiveness of its accounting services, processes will be grouped together in its Finance & Accounting Shared Services Center, supporting businesses in central and eastern Europe, and focused initially on standardized accounting processes. Bayer will hire more than 200 people for the center, which opened in March 2012. Remigiusz Wojciechowski is responsible for the opening of the project. “I am proud of the fact that Bayer AG has chosen Poland as the location”- said Dr. Dirk Ehle, Presi-
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dent of Bayer. Ehle said it will be primarily focused on knowledge-based processes, in particular in the field of internal accounting. WNS: Indian group WNS Global Services, a company founded in 1996 and listed on the New York Stock Exchange, started recruiting in April for employees for its new Gdansk F&A centre, which will employ several hundred people, including those who speak Spanish, Portuguese or Italian. “TriCity is winning some big global deals recently, including WNS, Bayer, OIE Support and Metsa Group”, said Adam Sikorski, director at Thomson Reuters, which operates a cen■ tre in the region.
Katowice Grupa Żywiec: In 2011 Grupa Żywiec SA established a Customer Service Centre in Katowice. Grupa Żywiec, a member of the Heineken Group, is one of the most important investors in the region. Customer Service Centre with the functions of call center employs 260 people. Centre has its office in Katowice Business Point. The main activity of the new CSC is active acquisition and order handling from more than 80,000 stores located all over the country. “Grupa Żywiec appreciated potential of the Agglomeration. Katowice was selected because of the easy access to skilled workers, low costs of setting up the Center, good transport, ICT infrastructure, optimal standard of real estate and short time for starting the project”- said Mariusz Borowiak, Board Member, Sales and Distribution Director of Grupa Żywiec. Huge commitment and support of the local authorities, particularly of the Katowice City Hall and the Poviat Labour Office in the recruitment process was important for the company. ■ Number 0-100 N b off Employees: E l Services provided: R&D Management in Poland: 32 338 51 04/00 Vattenfall Business Services (Gliwice) HQ of parent company: Poland Number of Employees: 150 Services provided: IT, Finance, Accounting SSC Ista (Gliwice, Katowice) Number of Employees: 500-1000 Services provided: SSC Tauron (Gliwice, Katowice) Number of Employees: 300-500 Services provided: SSC Management in Poland: 32 303 36 01, 32 774 27 04 4EverNET Services provided: BPO/ITO Management in Poland: 32 790 77 77 Archidoc HQ of parent company: Poland Year started in Poland: 1994 Number of Employees: about 260 Services provided: BPO Management in Poland: Piotr Cholewa – Owner, Konrad Rochalski – President, Waldemar Nowicki – Vice President of the Board Arinso People Services Sp. z o.o. HQ of parent company: Poland Year started in Poland: 2003 Number of Employees: 86 Services provided: HR and SSC Management in Poland: Tomasz Gadaj, info.pl@ngahr. com, 32 736 71 00 Asseco Poland S.A. HQ of parent company: Poland Number of Employees: 350 Services provided: IT Services Management in Poland: Adam Góra – President