Clara, a senior manager at MC Consultants, tells her subordinate, David, during the annual appraisal process that his performance has been poor over the past few months. David argues that his performance was up to the expected standards set by the company. In which of the following ways should Clara deal with David’s claim?
One receptionist posted an anonymous blog on the web that said, “I work in a five-star hotel, servicing the rich and famous. That being said, the people who come to the reception are not worth servicing sometimes. In fact, the guests can be idiots. I am often treated with no respect, and nobody listens to me until I threaten to call the security and put them in their place.� Clearly, if a receptionist is in a bad mood, it is going to influence her perceptions of guests, which will in turn influence her behavior. It is evident that the receptionist exhibits __________.
Mark Cavell is a senior manager in a technology firm. Two of his team members, Clara and Rodriguez, are up for a promotion. Mark gives the promotion to Rodriguez. Which of the following