FEELING PROTECTED FROM BEGINNING TO END

FEELING PROTECTED

FROM BEGINNING TO END

We speak to Lizzie Mander, a homeowner who has recently taken advantage of Protected, the new and innovative installation service to fit her new kitchen ...

For the uninitiated, Protected is a new digital service that connects consumers with professional members of The British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI), supporting their installation project and protecting the relationship in a number of innovative ways, including payment protection utilising new and cutting edge technology.

Lizzie Mander from Huntingdon has just used Protected in order to complete her new kitchen installation. She was first signposted to the service through her local retailer, where she purchased her kitchen.

Lizzie comments, “When I was in store, the sales team provided me with an overview of Protected and introduced me to the website. It was instantly attractive to be able to access a professional installation service that protected my interests. The website itself was extremely easy to use and self-explanatory. I also received support from the Protected team, so when we were in a position to meet with the installer there was already a certain level of trust as they had crossed the quality threshold.”

Through Protected, Lizzie was able to input the details of her project and generate a summary of costs for consideration. The next step was to receive a free, no obligation home survey, which included an itemised breakdown of work, clear pricing with a detailed written quotation and a Trading Standards approved contract for service that provided a great foundation for the relationship. With all this information in her hands, Lizzie was able to engage an independently accredited BiKBBI approved installer to work on her project.

When I was in store, the sales team provided me with an overview of Protected and introduced me to the website. It was instantly attractive to be able to access a professional installation service that protected my interests.

Lizzie chose Chris Deller from CMD Kitchens & Bathrooms Ltd to undertake the installation work. “Chris was amazing,” says Lizzie. “He was an artist when it came to the installation and always asked us what we wanted and needed, he was very respectful and fantastic throughout the project. Our kitchen is exactly how we imagined and the process from beginning to end was seamless.”

“From my perspective, Protected is an excellent service. The huge benefit is the fact that as the homeowner you have to sign it off, you need to be happy with the work and that is a great form of protection,” Lizzie concludes.

On completion, Lizzie had an opportunity to provide a review on her experience, before being issued with her insurance backed workmanship guarantee.

Protected provides an installation solution that is professional, robust and protective of both the installers’ and, crucially, the consumers best interests. It’s the new way to find, appoint and transact with specialists whilst removing the risk usually associated with home improvement.

For more information about Protected visit:

www.protectmyinstall.co.uk

And for more information about the BiKBBI visit:

www.bikbbi.org.uk.