Company profile

WREN KITCHENS: GROWING ITS BUSINESS AND ITS INSTALLER TEAM

In less than ten years, Wren Kitchens has grown from a standing start to become one of the UK’s leading Kitchen Retailers with 70 showrooms nationwide and has supplied over £1 billion pounds worth of kitchens in the last three years alone.

Every high-quality kitchens is manufactured by Wren across its three state-of-the-art Yorkshire and Lincolnshire-based factories using the latest production technologies and kitchens are delivered fully assembled including all doors, drawers, wirework 

and baskets using Wren’s own lorries meaning they cut out all middlemen and pass the savings on to the customer.

The company states that it has created the largest kitchen collection in the UK. The Infinity Collection offers millions of combinations through a choice of 25 frontal styles such as the Shaker and Handleless ranges as well as the striking modern Milano - in over a thousand sizes with unit widths available in 50mm increments. There’s 700 feature units with options such as open shelves, cook’s tables, dressers and pet beds. When you add countless combinations of worktops, sinks, taps and handles into the  'Kitchens are delivered fully assembled including all doors, drawers, wirework and baskets using Wren’s own lorries meaning they cut out all middlemen and pass the savings on to the customer.'

Wren Kitchens, Barton-upon-Humber

Wren Kitchens manufacturing facility

equation, the result is a kitchen unique to the customer and their installers.

The business has grown on the back of recommendations from many thousands of satisfied customers. Independent review sites such as Trustpilot and Google show that Wren Kitchens has one of the highest satisfaction ratings of any kitchen retailer with a satisfaction score of 96% in the last 12 months.

The Telegraph recognised the business as the fastest growing retailer on the high street and The Sunday Times ranked Wren 23rd in its Top Track 250 saying: “Wren Kitchens founded in 2009 is growing rapidly with sales of kitchens in 2017 totaling 406 million.The Wren Kitchens team has grown to 4,000 people - a number that’s getting bigger every day. It is ranked as one of the 50 best places to work in the UK, according to job site Glassdoor.

The company has showrooms nationwide from Aberdeen in Scotland to Poole in Dorset. New locations in the pipeline include Derby, Rushden Lakes in Northamptonshire, Cambridge, Basingstoke, Ayr and Plymouth all set to open in the second half of 2018.

Every showroom is filled with the latest ranges and inspirational designs. There’s cutting-edge technology on display everywhere - from new virtual reality suites which are being introduced into showrooms across the country to the market leading 3D planning software used by Kitchen Designers to create inspirational kitchens that work.

There’s also innovative comparison bays where the company’s units are displayed against like-for-like competitor units, highlighting the ‘Wren Difference.’ Customers can see and touch the whole Infinity Collection as well as worktops, appliances, taps, sinks and tiles.

Wren Kitchens has always embraced the latest technology, for example, to create its Infinity Collection, it invested over £80 million

Wren Kitchens, Swindon Showroom

'Trustpilot and Google show that Wren Kitchens has one of the highest satisfaction ratings of any kitchen retailer with a satisfaction score of 96% in the last 12 months.'

in manufacturing and more than 35,000 hours on research and development. Its factories were re-configured to produce new bespoke feature units and colours and a third manufacturing facility was created with an additional 1,000,000 sq ft. Inside the factories, state-of-the-art robot paint technology is paired with hand spraying for the best finish. 

Keeping clients happy with exceptional customer service and quality standards is Wren Kitchens’ top priorities and subsequently, it is the only company that have been awarded FIRA Gold for both product and installation. This is why the company only works with professional installers who share its values and commitment to its customers.

It is a requirement for Wren Approved Installers to be members of the BiKBBI and each needs to demonstrate that they meet the BiKBBI’s exacting criterion for installation quality and service, both during its installer recruitment process and while they’re representing Wren in the field. During the recruitment process, details of potential installers are forwarded to the BiKBBI to check its database for any previous record of installer membership. If the installers are not already members of the BiKBBI, they’ll be sent the documents apply for membership. This process helps Wren to vet installers because in order to meet the requirements to become a member of BiKBBI, the installer has to complete DBS and compliance documentation. The company now has over 800 Wren Approved Installers and provides a complete support system from Field Installation Managers who oversee them to every installer being provided their own personal iPad and custom Wren app free of charge which assists documentation, project management, pre-fits, sign off, payments and much more. The company also pay for FIRA gold standard so their installers don’t have to.

The company is still committed to growth and has an increasing need for top quality installers as more showrooms open and more customers choose Wren Kitchens to create, deliver and install their dream kitchen. The management are convinced that it’s a ‘win-win-win’ for Wren Kitchens, its customers and its approved Installers.

www.wrenkitchens.com

The company is still committed to growth and has an increasing need for top quality installers as more showrooms open and more customers choose Wren Kitchens to create, deliver and install their dream kitchen. The management are convinced that it’s a ‘winwin-win’ for Wren Kitchens, its customers and its Approved Installers.

Infinity Plus Milano Contour and Shaker in Lagoon, Glacier and Gullwing, Wren Kitchens