LEGAL ADVICE

ARE YOU CONSUMER RIGHTS COMPLIANT?

The iKBBI undertook a flash survey recently on the subject of the newly introduced Consumer Rights Act (2015), which became law in October 2015.

In all, 100 consumers and 100 installers were surveyed, with some rather surprising results.

When asked whether they were aware that a new law came into force last year, 29% of installers said they were aware, whilst just 8% of consumers knew that a new law had been introduced.

Of the 29 installers who knew, less than 10% (just 2) said they understood the implications that the changes would make to their business, whilst NONE of the consumers knew any detail whatsoever. The Consumer Rights Act (2015) affects everyone involved in the sale or purchasing of goods and/or services in the United Kingdom. Not knowing, or fully understanding the rights of the consumer could be potentially devastating for those businesses engaging consumers. The iKBBI is planning a series of initiatives to support its members with a better understanding of the new legislation, to include the provision of a terms and conditions template, as well as a mobile phone app to help professional installers provide legally approved contracts with their clients. We've already worked with our associates at Which? Trusted Traders that resulted with us running a prominent feature within the winter issue of The Installer magazine and we have also published a simple overview presentation which can be downloaded here.