Work�ow Management BigHand Work�ow Management is a task delegation solution that allows work to be automatically routed to the right support sta� at the right cost to the �rm, and monitored throughout the process. Output reports can be used by management for visibility of key metrics like work type, volume, capacity and utilization to allow �rms to make data-driven decisions around sta�ng, training and performance.
1 in 2 law �rms
are looking to implement work�ow technology in the next 24 months.1
Here’s why so many law �rms are choosing BigHand Work�ow Management: Route the right work to the right people
Support hybrid and �exible working
Ensure attorneys focus on billable work
Attorneys can delegate from anywhere via mobile
Automatically route tasks to sta� with the most relevant skills, at the right cost to the business, with minimal e�ort required from your attorneys. Real-time visibility on who’s delegating what to allow �rms to redirect administrative work away from attorneys and prevent burnout.
Prevent missed or duplicated work
The smarter, safer alternative to shared inboxes. The centralized view of tasks including ‘Assigned to’ info, priority tagging and task locking ensures no work is ever missed or duplicated.
Send work to remote or centralized teams and maintain visibility - with all the info to help them complete it right, �rst time. Stop bottlenecks and improve turnaround times. Visibility of workloads and automated time tracking allows Support Managers to re-allocate work to those with capacity and identify sta� skills gaps.
Future-proof your support service model
61% of �rms expect to lose between 20 and 40% of their support sta� by 2026. Operational data empowers you to make vital structural changes.
The message was simple: “Don’t let your work get lost in email”. With BigHand we can make sure it gets done. If the local team doesn’t have the capacity, it’s very easy to give it to someone who can do it right away and get your needs met. Scan to find - Sonji Le Blanc, Sr. Manager for Legal Support Services, DLA Piper out more 1
The Legal Work�ow Management Survey Report
bighand.com