Workflow Management BigHand Work�ow Management is a task delegation solution that allows work to be automatically routed to the right support sta� at the right cost to the �rm, and monitored throughout the process.
1 in 2 law firms
Output reports can be used by management for visibility of key metrics like work type, volume, capacity and utilisation to allow �rms to make data-driven decisions around sta�ng, training and performance.
are looking to implement work�ow technology in the next 24 months.1
Here’s why so many law firms are choosing BigHand Workflow Management: Route the right work to the right people
Support hybrid and flexible working
Ensure attorneys focus on billable work
Attorneys can delegate from anywhere via mobile
Automatically route tasks to sta� with the most relevant skills, at the right cost to the business, with minimal e�ort required from your attorneys. Real-time visibility on who’s delegating what to allow �rms to redirect administrative work away from attorneys and prevent burnout.
Prevent missed or duplicated work
The smarter, safer alternative to shared inboxes. The centralised view of tasks including ‘Assigned to’ info, priority tagging and task locking ensures no work is ever missed or duplicated.
Send work to remote or centralised teams and maintain visibility - with all the info to help them complete it right, �rst time. Stop bottlenecks and improve turnaround times. Visibility of workloads and automated time tracking allows Support Managers to re-allocate work to those with capacity and identify sta� skills gaps.
Future-proof your support service model
61% of �rms expect to lose between 20 and 40% of their support sta� by 2026. Operational data empowers you to make vital structural changes.
BigHand has made it easier for our legal support sta� to respond to requests for support e�ectively and e�ciently. It has laid the foundation for us to build on, so we make more informed decisions on how and where our support resource is deployed for maximum bene�t to our lawyers, the �rm, and most importantly our clients. - Christine Fullam, Practice Support Manager, Allens 1
The Legal Work�ow Management Survey Report
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