Useful telephone numbers and contact details Social Care Direct (Your first point of contact for Family Services) Telephone no 0845 8503503 Fax 01924 303455 Minicom: 01924 303450 Email: social_care_direct@wakefield.gov.uk Family Services – Welfare Rights & Assessment Team (Contact these if you want to know more about paying for your care) Advice line numbers 01924 307771 / 307797 / 307786 Address: Wakefield Council, Family Services, PO Box 190, Wakefield, WF1 1ZE Family Services - Contracts Section (Contact these if you want to know more information about the contractual arrangements with Care Homes) General Office Number 01924 307766 Address: Wakefield Council, Family Services, Calder Vale, 1st Floor, Unit 21, Green's Industrial Estate, Calderval Road, Wakefield, WF1 5PH Family Services - Complaints & Representations Section (Contact these if you are not happy about a service that you have received from Family Services) Complaints Manager 01924 302840
Care Quality Commission (Contact these if you would like a copy of the inspection report or if you have a complaint or query) Telephone number 03000 616161 Email: enquiriesyorkshirehumberside@cqc.org.uk Address: Yorkshire & Humberside Region, City Gate, Gallowgate, Newcastle Upon Tyne, NE1 4PA www.cqc.org.uk NHS Wakefield District – Patient Advice and Liaison Service (Contact these if you have a query with regard to the cost of nursing care or a complaint /query about the nursing care you receive) Telephone number 0845 602 4832 Wakefield West Primary Care Trust – Patient Advice and Liaison Service (Contact these if you have a query with regard to the cost of nursing care or a complaint /query about the nursing care you receive) Telephone number 0800 953 0361 This document has been produced by Wakefield Family Services and is a statement of the Council’s Policy regarding the procedures for entering a Care Home. It is not intended to be an explanation of the law. Entering a Care Home is an important step for you to take and this document aims to provide you with the information you need. While we have taken every care in compiling this booklet, the publishers and promoters cannot accept responsibility for any inaccuracies. Inclusion of any advertisement in no way endorses the services or products sold. Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners. Octagon Design & Marketing Ltd. ©2012 Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822
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