◗ LETTERS
Fantastic service at DVT clinic
My follow-up today was just as efficient and thorough. I was taken to one side and again time was generously given to talk through exciting new medication that will help me. My particular thanks to ‘Wen and Gill at the department. They personify everything I think nursing excellence is all about. They are caring, professional, knowledgeable, efficient and
Wen Pople and Gill Askens
sympathetic. And they have a healthy sense of humour that is always welcome in these circumstances. My thanks to them, the DVT department and the management at NGH for creating the right atmosphere for professionals like these to thrive. David Orr
Gratitude to all who dealt with shocking injury I would like to extend my thanks and extreme gratitude to all who dealt with Kieran’s shocking injury. Thank you to the paramedic on the rugby pitch, the ambulance crew, the staff on A&E. Thank you also to Mr Potter and his surgical team. If it weren’t for their grit and determination I am sure he would not have made it through. Thank you also to the staff on ITU who were excellent in both their communication, compassion and level of care administered. Thank you also to the nurses and staff on both
Willow and Hawthorn wards for aiding in his quick recovery and subsequent discharge from hospital. All in all a very positive, informative and caring experience. Got free parking too, so that can’t be bad! Kieran is continuing to make a good recovery and is itching to get back to work, get back behind the wheel and get to the gym! My wife and I have both now signed up to the blood donors register, and will be also signing up to organ donation. Shaun O’Connor
Willow ward staff were a delight Having been discharged from the Willow ward on Saturday I felt that I must write and congratulate all the excellent members of that ward’s staff that I encountered during my short stay. Also for the excellent treatment that I received, and witnessed being administered to all the other patients. The atmosphere in the whole ward was extremely friendly and reassuring, and they displayed the highest level of care that anyone
8 ❘ INSIGHT
Many of our patients and their relatives are kind enough to take the time to compliment hospital staff and volunteers on the standards of service and care they provide. We really appreciate all your comments and publish many of them on our website. Here are some brief extracts from others we have received recently.
I have just completed my second recent visit to the Haematology/DVT clinic at NGH. What a fantastic service! Corporate companies talk a lot about customer care – but the team here can teach most a thing or two. I was initially seen quickly and comprehensively tested. My problem (a blood clot in the leg) was speedily diagnosed and the implications calmly and thoroughly explained. I have just been made redundant from a senior sales job and the shock news of my medical condition was a second blow. They recognised my struggle with this second blow and took time to help me work through the news and most importantly helped me understand that this is highly treatable.
Patient praise
could wish for. Even the cleaners were a delight to be around, and staff delivering our daily bread. Although my visit was not for the most pleasurable reason it was certainly a most pleasurable delight to meet the staff of Willow ward. Well done Willow ward staff, keep up your excellent work. The NHS at its very best! Stan Chalker
◗ My family and I are celebrating our own "anniversary" this year, as it was 25 years ago I was admitted with periocarditis - dehydrated unable to swallow. Too ill to be moved from your intensive care unit, I survived my operation after much prayer and the skill of the surgeon and theatre staff. I want to say a big thank-you for all the care and attention I received in those six weeks with you. God performed a miracle through you all, and I have been able to enjoy 25 years of retirement. ◗ In all my treatment for chronic ulceration I have never had cause for complaint, and the dermatology staff just seem to be getting better and better. The treatment has been excellent and I have complete confidence and great respect for all the staff. I appreciate the care and treatment very much because it not only alleviates a problem but enables me to carry on with my life interests, ◗ At a time when the NHS is being criticised following what happened at Mid Staffordshire, I would like to offer my heartfelt thanks for the way my mother was cared for at NGH. She was well looked after and felt comforted and reassured. We were kept informed at all stages and impressed by the quality of care exhibited by all who looked after her. Sadly, she died on Wednesday, but this was despite the very best efforts of all involved in her care. Well done NGH and thank you once again. ◗ When my 82 year-old father needed an operation under general anaesthetic, the surgeons and anaesthetists explained clearly, but extremely sensitively, the risks he would be facing and gave him and us every opportunity to ask questions. Words cannot express the gratitude we feel towards the staff at the hospital who all shared in the care of my father. Thank you most sincerely, See more at www.northamptongeneral.nhs.uk If you would like to share your positive comments, please get in touch with us - email pals@ngh.nhs.uk