Wakefield Council Services Social Care Direct (Your first point of contact for social care in Wakefield) Telephone no 0345 8 503 503 Fax 01924 303455 Minicom: 01924 303450 Email: social_care_direct@wakefield.gov.uk Personalisation and Assessment Team (Contact these if you want to know more about paying for your care) Advice line number: 01924 307317 Address: personalisation and Assessment Team, Wakefield Council, PO Box 190, Wakefield, WF1 1ZE
Care and Support Commissioning – Adults (Contact these if you want to know more information about the contractual arrangements with Care Homes) General Office Number 01924 307766 Address: Care and Support Commissioning – Adults, Wakefield Council, 1st Floor, Unit 21, Green's Industrial Estate, Calder Vale Road, Wakefield, WF1 5PH Social Care Complaints (Contact these if you are not happy about a service that you have received from Adults Services) Complaints Manager 01924 302840
Other useful contacts Care Quality Commission (Contact these if you would like a copy of the inspection report or if you have a complaint or query) Telephone number 03000 616161 Email: enquiriesyorkshirehumberside@cqc.org.uk Address: Yorkshire & Humberside Region, City Gate, Gallowgate, Newcastle Upon Tyne, NE1 4PA www.cqc.org.uk
PALS NHS West and South Yorkshire and Bassetlaw Commissioning Support Unit (CSU) Providing the PALS services for the Wakefield Clinical Commissioning Group (Contact these if you have a query with regard to the cost of nursing care or a complaint /query about the nursing care you receive) Email: WestYorksPALS@nhs.net Telephone number 0800 0525 270
This document has been produced by Wakefield Council and is a statement of the Council’s Policy regarding the procedures for entering a care home. It is not intended to be an explanation of the law. Entering a care home is an important step for you to take and this document aims to provide you with the information you need.
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www.wakefield.gov.uk