BGL Team News
SUPPLIERS DAY 2024
Thursday 20th June saw BGL host its latest suppliers day. A long serving tradition, headed by Colin the day welcomed over 160 guests from various suppliers across all divisions.
Continued on page 10.
ADVENTURE LEISURE GEARS UP FOR MULLIGANS HEMEL HEMPSTEAD OPENING
A brand-new Mulligans is set to open in Hemel Hempstead this July. Part of the Adventure Leisure and Wider BGL Group, Hemel will be Mulligans' lucky 13th location. Located in Hemel Hempstead’s Jarman Square, the 15,000 sq. ft. venue will boast an incredible array of activities.
Continued on page 22.
CEO UPDATE
From Colin Mayes
Colin Mayes to step down as CEO
ADVENTURE LEISURE
Adventure Leisure Gears Up For Mulligans Hemel Opening
Stephen Brown Chief Operating Officer
Mulligans Basildon Family Grows A Little Bigger
Congratulations To BUNKERS! Romford
Employee Of The Quarter Q1 Winner & Nominations
NINJA LEISURE
Ninja Warrior UK Southampton Turns 3
Total Ninja Manchester Takes On The Mantle Of Women’s Wellness Events
SUPPORT
OFFICE
HR System Goes Live!
Learning At Work Week 2024
Apprenticeship Training
An Introduction to Tracy Ferris
5 Years Plus Service
CFO UPDATE
From Jim Conlan
BGL GOLF
BGL Supplier Day
Hoebridge GC - The R&A Sustainability
BGL First Aider Count
Abbey Hill GC - Exciting News & Projects
Birchwood Park GC - The Team & Sustainability
Birchwood Park GC: A Team Effort in Waste Reduction
Hoebridge GC - New Stories
Ramsdale Park GC - Exciting News
Redbourn GC - Updates
Thornbury GC - Developments and recognition
The Shropshire GC - New Stories
Wycombe Heights GC - Welcomes New General Manager
CEO UPDATE
Colin Mayes
Dear Colleagues,
We are now well into our peak summer trading period and I’m delighted to say, as I write this update for you all, that the weather has at last turned and it would appear that we will actually have a summer with some sunshine… well let’s all pray that actually happens!
The Group’s trading up until May has been broadly in line with our original budget plans that the Senior Team worked on late last year. I am sure you will all realise that the weather pattern throughout the winter was pretty miserable, with the level of rainfall from January to May at record highs. This obviously created issues for all our golf business with a significant number of closures for our golf courses due to the extreme weather.
This meant that our greenkeeping teams were constantly repairing the damage caused by the excess rainfall and in turn the conditioning of our courses suffered more than would be normal during the winter period. We also had fewer cold spells which typically help our golf courses kill off disease, creating additional challenges. All in all,
the greenkeeping teams have had one of their most difficult years and I would like to pay tribute to the excellent work they have done in getting our core product - our golf courses - back into excellent condition.
We recently enjoyed the company of our key suppliers and trading partners here at Burhill for our annual Supplier’s Day and I have to say the New Course at Burhill was in the finest condition it has ever been. One of our suppliers played Wentworth the next day and sent me the following comment: “I was fortunate enough to play The West Course at Wentworth on Friday and the condition of the new course in comparison was superior!” Congratulations again to the Burhill greenkeeping team, as we all see the fantastic condition that Wentworth is typically in on TV when they play the BMW PGA Championship there each year.
Our golf business is currently trading just above our budget target and whilst both Adventure Leisure (AL) and Ninja Warrior (NW) had a tough first quarter, both have seen trade pick up throughout May and into June. But we also know that warm weather and sunshine also slightly favour our golf businesses rather than AL and NW. We have our work cut out to meet this year’s budget target, but I am confident that if all the General Managers can focus their teams on making sure that we maximise every single sales opportunity, we will get there.
We are now entering the second half of our trading year and it’s a bit like our England football team who really need to seriously up their game for the remainder of the Euro’s competition, let’s just pray they do that. Thankfully, to date we have performed slightly better
than our National Team, but we can’t rest on our laurels and just like them, there’s still much to do for the remainder of the year and it’s important we all maintain that attitude.
I also have some personal news for everybody in that after just over 18 years as CEO of the Burhill business I advised the board back in March that I plan to step down from my role at the end of March 2025. The main reason behind this decision is that next year I will be 70 years old, and I want to find more time to spend with my grandchildren and family before it’s too late. You never quite know what is around the corner! You will all hopefully know that I have loved working with you all and the Guinness family and seeing BGL develop into the powerhouse it is today. Through your hard work and endeavours, we are one of the most respected golf and leisure businesses within our sector which is something I think we can all be proud of.
Rest assured there is still plenty to do within the business, and I plan to keep the pressure on ensuring that we keep trying to do better in everything we do. Remember, getting better never stops and I will keep this attitude until the day I depart!
Best wishes
Colin Mayes CEO
COLIN MAYES TO STEP DOWN AS CEO OF BGL
W
e have announced that Colin Mayes has informed the Board of his intention to step down from his role as Group Chief Executive Officer by March 31st 2025, after 19 years in the role.
Through his tenure as CEO, Colin has overseen the transformation of BGL into one of the most successful golf and leisure businesses in the UK. During this time the Guinness family-owned BGL business has grown from eight golf facilities in 2006 to 29 outlets today, with a further two to be opened later this year.
Colin is highly respected by many as a progressive leader and force in the industry and has constantly strived to bring new ideas and innovations into the golf sector. Many of BGL’s businesses are seen as class-leading within their marketplace, whether that be in health and fitness facilities, adventure golf (both indoor and outdoor) or technology-enabled driving ranges.
Colin has been instrumental in not only developing BGL’s expansion into the experiential leisure market but also the people that have grown with it. Under the Mulligans and BUNKERS! brands, there are now 14 businesses in operation. Alongside the expansion into the young family activity market with the development of five Ninja UK venues, this growth has turned BGL
into a year-round leisure business, protected from the seasonal challenges often found within traditional golf operations.
BGL Chairman, Edward Clive, commented: “The Board would like to pay tribute to Colin’s leadership of the Group. Colin has had a long and distinguished career within the hospitality sector and as a family we are very grateful for his significant contribution to the Group. He has transformed the business from being purely golf to a broader leisure business, whilst delivering higher returns to support reinvestment into ongoing Group ESG initiatives and our BGL team. The Group is in a very strong position as it enters the next phase of development and growth.”
Colin added: “It has been a huge privilege to lead BGL since 2006 and see both our business and our wonderful team of people grow and develop. I am confident that there is still significant opportunity for further growth, and I want to thank everybody involved and wish them all continued success for the next stage of BGL’s development.
“It has also been a pleasure to serve on the Boards and support our great industry with both the UKGF and the European GCOA.
“I am looking forward to spending more time with my family and taking part in my various sporting activities as well as staying active within business.”
The Board has begun a formal process to find a successor, considering both internal and external candidates. Colin will continue as Group Chief Executive Officer during this process and ensure a smooth and orderly transition.
CFO UPDATE
Jim Conlan
Dear Colleagues,
Burhill Group Annual General Meeting June 2024
The Burhill Group Annual General Meeting was held in London in June, with an excellent level of attendance from shareholders, shareholder advisers and the Burhill Group board of directors. The Annual General Meeting of shareholders is an important highlight of the year when shareholders get together to receive a comprehensive briefing from the directors on the strategic progress of the business and its financial performance. This includes shareholder approval of the Group’s audited statutory accounts for the previous year ended 31st December.
Burhill Group Limited Financial Performance For The Year Ending 31st December 2023
In 2023, the general economic and trading environment continued to be tough with pressure on customer spending, excessive inflation and the negative impact of exceptional energy price increases. Despite these headwinds, the tremendous efforts BG colleagues produced a
positive financial outcome for the year, ensuring our investment plans were fulfilled. Staff employment and benefits continued to grow and the average number of team members in 2023 was 1,173 compared to 1,079 in 2022.
Group sales increased by +11.3% to £60.9 million in 2023. Group profit before tax of £5.8 million was £1 million below 2022, held back by the exceptional energy cost increases. The underlying trading trend for the Group is however very positive, indicating further future growth.
The 2023 Group sales of £60.9m is in fact the best ever revenue performance as shown below.
5 Year Group Revenue Trend
The 2020 and 2021 years reflect the effect of Covid 19, with 2022 being the first recovery year.
The Group invested £10.3m of capital expenditure in its Golf and Leisure businesses in 2023.
Burhill Group Carbon Emissions in 2023
The 2023 capital expenditure included continuing investment in sustainability and energy efficiency projects. Business progress on carbon dioxide emissions is reported under the Streamlined Energy and Carbon Reporting scheme (SECR). This is measured by an intensity ratio calculation of the estimated number of metric tonnes of carbon emissions per £1 million of sales. In 2023, the Burhill Group total intensity ratio including purchasing decisions, showed good progress with emissions reducing from 23.48 tonnes per £1 million sales in 2022 to 21.82 tonnes in 2023, a net reduction of -7%.
Golf Trading In 2023
The Golf division secured good sales growth in 2023 with an increase of over 10%, helped by
strong results from new driving range investments and food and beverage sales. Ongoing cost inflation meant profitability was static, but this is a positive result given the tough trading conditions.
Leisure Trading In 2023
Adventure Leisure development continued with the opening of three new locations at Norwich, Bristol and Romford, increasing the number of trading locations to 19 and securing an overall sales increase over 16%.
Ninja remained at five locations throughout 2023. Sales increased by over 7% due to a full year of trading from the 2022 openings at Milton Keynes, Manchester and Swansea.
Net profit for both AL and Ninja did however reduce in 2023 due to excessive cost inflation.
The Company will continue with its leisure development strategy to ensure growing secure revenue streams from multiple locations as trading conditions improve.
Trading Trends For The Six Months To June 2024
Golf
Following a very wet start in the first quarter I am pleased to report that improved weather conditions has helped establish a positive trading trend in Golf membership. Driving ranges and health and fitness are also performing well, contributing to an overall sales growth of over 11% for the six months to June 2024.
Leisure
Adventure leisure is currently tracking below our plan due
to the continuing pressure on leisure spends, but is showing a healthy sales growth of over 16% for the six months to June 2024. This was helped by a full 6 months of sales from the 2023 openings at Norwich, Bristol and Romford. Plans are in progress to open additional sites at Hemel Hempstead in July and Guildford by the end of the year.
Ninja currently remains at five locations and sales are on plan for the six months to June 2024.
Overview
In summary the Group’s 2023 results were positive given the very difficult trading conditions and the excessive cost inflation. Despite this, the Board continued with both the Golf and Leisure investment plans. This is now yielding improved results in 2024. This positive trend is expected to continue as 2024 investment plans are implemented.
June 2024 year to date Group sales growth is positive at over 10% with net profit currently being above plan and last year. There is still work to be done on both sales and costs in the remainder of the year, but if successful, the 2024 plan should be achieved for the benefit of all stakeholders, including our staff, business partners and family shareholders.
All is of course subject to any HMG actions following the result of the July 4th election, so watch this space!
Best wishes
Jim Conlan Chief Financial Officer
EXCITING NEWS - HR SYSTEM GOES LIVE IN JULY
I
n the previous two editions of BGL Team News, we shared updates on the HR Information System Project with a video link for colleagues to look at the new system, called Access. The Access system has different modules that BGL will use. The HR module is called PeopleXD and we are pleased to confirm that this is due to go live in the coming weeks for all colleagues to use.
When logging in to PeopleXD, you will be able to see the following screens through the URL or user-friendly App:
• View your personal information.
• See your work rota.
• Request your holidays.
• See your Payslips and P60s.
More information will be provided on posters, displayed on staff noticeboards, and an email will be sent to all colleagues explaining when and how they will receive their system login details. Please make sure you read these communications.
AN INTRODUCTION TO TRACY FERRIS
Having grown up in Surrey, Tracey has spent over 20 years working in accounts payable mostly within the hospitality industry.
Tracey joins the Purchase Ledger team at the Support Office from Hansgrohe UK who have recently moved to a purpose-built head office from Surrey to Warwick to expand their product ranges.
Tracey’s experience working in accounts payable will be invaluable as the business continues to improve its IT systems and moves towards a more paperless environment.
LEARNING AT WORK WEEK
I am incredibly proud of everything we accomplished during Learning at Work Week 2024. We set out to shine a spotlight on the importance and benefits of continual learning, and we nailed it! From the ‘Experts in House’ training sessions to the fun team challenges, it was amazing to see so many of you engaged and enthusiastic about learning. With around 100 participants joining in the fun during the week, the feedback has been amazing.
Continued on the next page.
Our Experts in House
Access Training at Burhill Golf Club
Support Office
A big thank you to everyone who presented and participated. Your enthusiasm made the week not just about learning, but also about building stronger connections across the Group.
Here’s a rundown of what we did and our WINNERS!
20th May – Congratulations to Rebecca Whibley from The Shropshire who won a £30 Amazon voucher in the ‘Power of Learning’ Quiz.
21st May – Congratulations to the Ramsdale team who won a hamper stuffed with goodies for their staff room in the ‘Over to you’ photo competition draw.
22nd May – ‘Wall of Opportunities’ - A couple of new posters for staff notice boards. ‘Making the Most of Your 1-1/Job Chat’ and ‘Empower Your Growth’.
23rd May - A big thank you to our Support Office colleagues Gaby, Oli, Robyn, Paul and Sam, for delivering their ‘Experts in House’ training sessions. Recordings are available to watch on-demand in The Academy.
24th May – Congratulations to Robyn Russell Hughes for winning the self-care READY STEADY BINGO! Hosted by Sophia & Janice from the People Team, we hope you enjoy your self-care gift, and we look forward to seeing your flowers bloom. For everyone else who attended, we hope you share your selfcare bingo card learnings with your teams!
Here's to many more weeks of learning, growing, and succeeding together!
APPRENTICESHIP TRAINING
Gain a Nationally Recognised Qualification with Apprenticeship Training!
Are you looking to advance your career, acquire new skills, and increase your value in the workplace? Apprenticeship Training offers you the perfect opportunity to do just that!
What Are Apprenticeships? Apprenticeships combine
on-the-job training with specialist tutor-led instruction, allowing you to continue to earn while you learn.
Why Consider an Apprenticeship?
1. Career Advancement: Deepen your expertise in your role and position yourself for promotions and new job opportunities.
2. Practical Experience: Put theory into practice immediately within your role.
3. BGL Support: Funded by Burhill Group with study support provided.
4. Who Can Apply? Apprenticeship Training opportunities are available to colleagues who have been nominated by their manager, and who are on a contract of 30 hours or more. Full eligibility criteria are available from your line manager.
Available Programs
We offer a variety of apprenticeship programs across multiple departments, including:
• Food and Beverage
• Sales and Marketing
• Customer Service
• Finance
• Retail
• Management
How to Get Started
1. Express your interest to your manager.
2. Explore qualification options. https:// findapprenticeshiptraining.apprenticeships. education.gov.uk/courses
3. Use the Apprenticeship Training Request Form (downloadable from The Academy) to apply.
Janice Moore
Our new HR system is coming soon!
Clock in & out View your rota
View your payslips Request holiday
BGL’s implementation of our new and improved HR system with Access, called PeopleXD, will be launching within the next few weeks.
PeopleXD will make it easier than ever to view payslips and rotas, as well as giving the ability to request holidays and clock in and out of shifts.
Just before the launch date of PeopleXD you will be emailed your login details directly from Access (noreply@accessacloud.com).
You will also receive a seperate email (from the same email address) with your clock in/out badge and pin number.
You can download the app today!
If you have any questions, please ask your line manager. 27th June 2024
BGL GOLF
BGL SUPPLIER DAY
BGL Golf
Thursday 20th June saw BGL host its latest suppliers day. A long serving tradition, headed by Colin the day welcomed over 160 guests from various suppliers across all divisions.
This year saw a slightly different set up, with England set to play Denmark in the Euros. Guests arrived for a 9am breakfast provided by David Hanlon and his wonderful team and prepped for a 10:30 tee time. Playing on the exceptionally brilliant new course guests got ready for an upbeat Texas Scramble Format. With the winning teams grasping their positions by single shots!
“A huge thank you to you and your team for inviting us to the suppliers day. The day was flawless right from the welcome, the food (both breakfast & the BBQ), the golf course, and of course the company on and off the course. It really is a pleasure working with BGL. I was fortunate enough to play The West Course at Wentworth on Friday and the condition of the new course in comparison was superior!” - Chris Knight, Director, The Revenue Club.
The evening was rounded up by a superb BBQ and drinks whilst guests could relax and enjoy the sunshine (Heather pulled it out the bag with the weather again!) or watch the England v. Denmark match on two large screens.
“I am writing to thank you for a terrific day yesterday where you and you team were once again exceptional hosts. The Partners day at Burhill remains my favourite day on the annual calendar and yesterday and I left, once again, feeling thoroughly spoilt.
Thank you so very much and please pass on my sincerest gratitude to you impressive team who, to a person, could not do enough to ensure the day was a huge success.” Tristan Crew MBE, Executive Director –Member Services, PGA
We would like to give a massive thanks to Nick Moran and the wonderful team at Burhill Golf Club for providing us with exceptional support and creating one of the best suppliers days to date!
BGL Golf
THE R&A SUSTAINABLE AGRONOMY
Over the past year, BGL have started working with The R&A Sustainable Agronomy team. It has been a privilege to engage and exchange ideas with several members of The R&A team on multiple occasions over the last year. It has been especially interesting to hear about their ‘Golf Course 2030’ project and how they are working across the industry to identify key sustainability issues and explore opportunities for innovations to help golf manage the impact of climate change. Even more so, as their project falls in line with our sustainability mission.
During the winter of 2024, The R&A filmed a series of short films at one of our sites, Hoebridge Golf Club. We are pleased to share these clips with you, to showcase some of the educational golf industry content that The R&A is producing.
• Link: Bunkers
• Link: Tees
• Link: Rough
Paul Woodham, The R&A Head of Sustainable Agronomy Europe (seen in these clips), used to be the Hoebridge GC, course manager’s (Barry Gardner) agronomist, when he was at his previous site, Maidenhead. So it is great to see Paul now with The R&A producing such great educational content which can be shared across the golf industry.
BGL HAVE A RECORD NUMBER OF FIRST AIDERS
BGL has set a new benchmark in first aid readiness with a record number of first aiders across its sites, demonstrating an unwavering commitment to employee safety and preparedness. Here are the top clubs leading this effort:
1. Thornbury
• First Aiders: 35
• Total Employees: 58
• As a percentage of staff: 60%
2. Hoebridge
• First Aiders: 45
• Total Employees: 92
• As a percentage of staff: 49%
3. Birchwood
• First Aiders: 47
• Total Employees: 118
• As a percentage of staff: 40%
BGL Golf
BGL GOLF
EXCITING NEWS & PROJECTS AT ABBEY HILL GC
Coffee Bar Refurbishment
The coffee bar is now back open after phase one of the refurbishment in November. We are really pleased with the result, and feedback from members has backed that up. Phase two will begin in March, which includes new flooring, bi-fold doors to the back patio, and new tables and chairs.
Greenkeeper Darren Broxham - LIV Golf
Abbey Hill greenkeeper Darren Broxham has been selected to work on the LIV Golf tour event at the JCB course in Staffordshire for a week in July.
Greenkeeper Sam Norman - The PGA
Many members will recall Sam Norman who worked at last year’s Open Championship. This year he has been asked to work at The Seniors PGA Championship up in Scotland to be held at the magnificent Trump International Course in Aberdeenshire in early August.
Both Darren and Sam have been supported and encouraged by BGL to attend these events for their personal development.
BGL GOLF
THE TEAM AND SUSTAINABILITYBIRCHWOOD PARK GCC
Dean Wallace
BGL Golf
BTO Breeding Bird Survey
In his 26th annual early summer bird survey at Birchwood, Ralph observed a consistent diversity of bird species despite challenging weather. He recorded 28 species on May 2nd and 25 on May 30th. The survey route, a 2.5 km walk through varied habitats including the golf course, woodlands, and residential gardens, continues to provide rich environments for birds.
Recently Dean was promoted from Deputy Course Manager to Course Manager.
Having worked at the club for over four years Dean showed a great deal of passion and commitment to the club and his team.
Michael Daynes
Our Assistant Health and Fitness Manager completed 18 months’ apprenticeship in the level three Leisure Duty Managers course, with the YMCA.
Mike found the course very challenging which took him outside his comfort zone, but very informative and enjoyed the different challenges the course presented.
Mike now feels he has more confidence in decision-making and leadership skills and is looking forward to where this course can take him in his career path with BGL.
Increased vegetation on the golf course offers new habitats, and it was particularly exciting to discover a pair of little grebes nesting in the small reservoir, a rare and welcome sight.
Additionally, unmown grasslands around the golf course support a healthy abundance of invertebrates, enhancing the ecological diversity of the area.
SUSTAINABILITY SUCCESS AT BIRCHWOOD PARK GCC: A TEAM EFFORT IN WASTE REDUCTION
Steve Norton’s recent analysis for Birchwood highlights significant strides in sustainability, proving the adage, “what gets measured gets done.” Despite a 17% year-over-year revenue increase, waste grew by just 2.6%. The total weight sent to anaerobic digestion (AD) and energy-from-waste (EFW) facilities dropped compared to the previous year, even with increased business, while only recycling rates increased. Recycling now accounts for 24% of total waste, down from 30%.
Key takeaways from Steve's analysis:
• Revenue growth: 17% year-over-year.
• Waste growth: Only 2.6% year-over-year.
• Reduction in AD and EFW waste: Decreased from the
Continued on the next page.
prior year.
BGL GOLF
BGL Golf
• Recycling rate: Moved from 30% to 24% of total waste.
Key actions implemented:
• Better waste segregation across all areas, with:
• Staff areas & offices: Large Dry Mixed Recycling (DMR) bins and small general waste bins.
• Gym: All DMR bins, with just a single general waste bin.
• Driving range: Improved segregation since April, reducing general waste by an estimated two tonnes per year.
• Kitchen: Actively weighing all stock waste since the start of the year.
Areas for further improvement of waste segregation:
• Car parks & patios
• Golf course (consider a recycling station)
• Changing rooms
• Studios
Guy Riggot commends this progress, emphasising that Commitment seven is alive and well at Birchwood, showcasing the power of focused efforts in achieving sustainability goals.
BGL GOLF
NEW STORIES FROM HOEBRIDGE GC
BGL Golf
EVC Charging Points
We are excited to announce the installation of four electric car charging points.
As part of our ongoing commitment towards sustainability and minimising our carbon footprint, we are very pleased to be working with EVC to install four electric car charging points in the car park this summer.
Welcome to the Team - Anita
In April our team experienced some changes, with Becca moving into the Gym as a personal trainer, Enrico moving upstairs into the sales office and Anita joining us as a brand-new team member.
Anita has a strong Health & Fitness background. She has competed as a fitness model to a high level and still enjoys training.
Artificial Habitats
Hoebridge have introduced some artificial habitats, bird boxes, bug boxes, tennis balls for harvest mice and bat boxes.
We are having volunteers from the Guildford RSPB in to carry out a bird survey and offer
us advice on habitat creation, and the local Surrey Bat Group will be coming in to offer us some advice on what we can be doing for our bats. The British Bee Charity, who have hives near our reservoir, gave us some wildflower bombs to plant around the top of our reservoir and hopefully we will work with them to create some wildflower roughs.
Truck Tour Event
It was a great experience to have the TaylorMade European Tour Truck visit us at Hoebridge on Wednesday 8th May.
The day was very well supported by members and visitors alike who all got to receive an optimised club fitting from a TaylorMade expert club fitter. This was followed by a tour of the European Tour truck
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BGL Golf
(most recently seen at the Soudal Open in Antwerp), and to get a flavour of how clubs are built on-site for the world’s elite golfers.
Sarah Blunden General Manager Hoebridge GC
BGL Golf
RAMSDALE PARK GC
Employee Of The Quarter
Meet Adie. When Adie started with us, he was very shy, working in the shiny new kitchen straight from school as a Kitchen Porter. He didn’t speak much at first, but that didn’t last long!
Back-of-house team members often get overlooked when it comes to recognition. They are not seen by members and often are just left to crack on. But Adie deserved this – he works hard and is one of the funniest people I have met, with a very dry and wicked sense of humour.
Well done Adie for all your hard work!
Spending On The Course…. Our New Grillo 1309 Stage 5!
This week Ramsdale Park took delivery of a beast of a machine (see right)! It collects leaves, so that we are not just pushing them to the side, trims greens and makes the greenkeeping team’s life so much easier!
In Other Kitchen News…
Stevie, Ramsdale Park's newest Trainee Chef, has had a lesson in fish handling skills by Joe, our second in command. Joe really makes a lot of time for the junior team and helps them learn new skills in the kitchen.
The specials were stunning that day with beautifully fresh fish!
Theresa Plimmer General Manager Ramsdale
Park GC
NEWS FROM REDBOURN GC
Prostate Cancer Screening Evening
On Thursday 7th March we had over 55 men come to take a PSA test to get tested for markers indicating Prostate Cancer. Of those, 50 came back as green, meaning no current cause for concern, one came back as amber, meaning they would need a followup appointment in a year or two, and four came back red, who were suggested to visit their GP straight away for further tests. To be clear, the identities of those with amber and red results have remained anonymous by the testing company, I simply have the results overview. I hope all those with red results see their GP sooner rather than later.
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BGL GOLF
BGL Golf
Redbourn Appoints Sustainability Manager
Olivia Flynn
I am delighted to introduce myself as Redbourn Golf Club’s new Sustainability Manager. I have been with the club since April 2022 as a Food and Beverage Supervisor.
I started this new hybrid role in May of this year and have already started to collaborate with the team to make some exciting green changes.
Sustainability has always been important to the way things are done at Redbourn, being GEO certified since 2020. Therefore, when the opportunity to take on this role was presented to me, I was excited to get started. I have been passionate about the environment and sustainability since learning about climate change at school. This interest led me to study geography at university with a keen interest in modules about sustainability and the protection of the planet. I am eager to continue the progression that has already been made in the club towards a more sustainable future for the planet and for golf!
We have embarked on a mission to increase the population of our pollinators throughout the course! One way in which we have started this project is by building some lovely bug hotels, which provide a safe and sheltered habitat for insects. Each of the structures is made using only recycled and re-purposed materials. By collaborating with Tim from the Hertfordshire and Middlesex Wildlife Trust and Malcolm from the Hertfordshire and Middlesex Butterfly Conservation, we are putting plans into place to increase the
butterfly population. We are also looking into ways to reduce our carbon footprint in the Food and Beverage Department, so don’t be surprised if you see food miles advertised on our specials board!
We have also embarked on a project to gain an understanding of our scope three emissions with the aim of reducing them. I have conducted a site-wide staff commute survey which I hope to roll out to the driving range visitors to continue gaining more insight into our scope three. Together we can all make a significant difference, and always remember, every little step counts.
Sustainability
With a vision of becoming a lot more sustainable club and plenty of projects in the pipeline, I would like to share with you some data from 2023 regarding our waste management at the club.
Last year Redbourn Golf Club produced 25.779 tonnes that was taken away by our waste management company. Of which:
• 18.168 tonnes (70.5%) was able to be recycled.
• 4.494 tonnes (17.4%) was turned into energy for waste (low carbon electricity and heat)
• 3.117 tonnes (12.15) went for Anaerobic Digestion to produce a biogas that can be used directly as a fuel.
• Zero tonnes went to landfill!!!
While we can’t get any better than nothing going to landfill, moving more from the EFW category to being recycled will further reduce carbon emissions which is why we are trying to separate as much of our waste in-house as possible.
BGL Golf
DEVELOPMENTS AND RECOGNITION FOR THORNBURY GC
Look at our Brand-New Bar!
CELEBRATING MARK BROOKS: CULINARY EXCELLENCE AND DEDICATION
Mark Brooks, our esteemed Head Chef, has been an integral part of our team for 23 years. Mark’s menus have offered dishes that consistently delight our guests.
Beyond his culinary achievements, Mark is also committed to safety and education. As a certified first aid instructor, he conducts training sessions to all new staff. His efforts ensure that our team is well-prepared for emergencies, fostering a safer work environment.
Mark’s dual contributions, crafting exceptional cuisine and championing first aid training, make him a true leader. His dedication enriches our workplace culture, and demonstrates a rare blend of skill and compassion.
Thank You, Mark. Here’s to celebrating his continued impact on our kitchen and team for years to come.
BGL Golf
NEWS FROM THE SHROPSHIRE GC
Bird boxes
As part of our drive to nuture wildlife habitats on our golf courses, we will be adding additional bird boxes and a bug hotel. This is one of many projects to fulfill our sustainabiltiy commitments. A great source of info is https://www.rspb.org.uk/helpingnature/what-you-can-do/activities/build-abirdbox
Members Appreciation Day
Employee Of The Quarter
For her hard work and dedication our employee for the second quarter of 2024 is Kate Burgess.
Outstanding Staff Response to Medical Emergency
Members Appreciation Day was our first event sponsored by Porsche Wolverhampton and it was brilliant!
Over 200 members joined for the chance to win a Porsche Experience Day at Silverstone.
During a recent event, our team demonstrated exceptional professionalism when a serious medical emergency occurred. Four of our members quickly assisted a guest in distress, coordinating with staff to call an ambulance and provide first aid. Special recognition goes to our first aider behind the bar and two course marshals who efficiently guided the ambulance to the scene. The swift actions of our team and staff were crucial in stabilizing the situation.
The affected gentleman has since been moved from intensive care to high dependency and is on the mend, thanks in large part to the prompt and effective response from everyone involved. He wishes to personally express his gratitude once he recovers.
We are immensely proud of our team for their exemplary conduct and rapid response in a critical moment.
BGL Golf
WYCOMBE HEIGHTS
GC WELCOMES NEW GENERAL MANAGER
Mark Woods General Manager
Hi everyone,
I’m thrilled to have finally started as General Manager at Wycombe Heights and wanted to thank all the team and members I have met so far who have made me feel so welcome.
With the weather continuing to tease us there has never been a better time to get ready for the golfing peak season.
Regards,
Mark
Adventure Leisure
ADVENTURE LEISURE
GEARS UP FOR MULLIGANS HEMEL OPENING.
A brand-new Mulligans is set to open in Hemel Hempstead this July. Part of the Adventure Leisure and Wider BGL Group, Hemel will be Mulligans' lucky 13th location.
Located in Hemel Hempstead’s Jarman Square, the 15,000 sq. ft. venue will boast an incredible array of activities. The main attraction will be two 12-hole crazy golf courses with never seen before designs, unique to the Hemel location. The venue will also include Mulligans' largest arcade area to date with over 50 games and arcade experiences to choose from. Mulligans Hemel will also offer additional activities such as electro-dart oches, and pool.
Mulligans Hemel will include an impressive 360⁰ bar, with an amazing selection of drinks and cocktails including classic and modern favourites with a twist. The venue will also offer a delectable food selection, from chicken wings & pizza to nachos. Par-fect for refuelling in between games.
The new location will be taking over three units in Jarman Square, including the older Bella Italia restaurant. Mulligans Hemel will pull out all the stops to provide a premium leisure experience. Designed in partnership with industry-leading agency Shed, Mulligans promises unbelievable, never-seen-before crazy golf courses, an amazing arcade and much, much more.
BGL employees and customers can now enjoy 50% off Golf and Games when they sign up to the Mulligans mailing list at www.mrmulligan.com/hemel. T&Cs apply.
Adventure Leisure
STEPHEN BROWN CHIEF OPERATING
OFFICER – ADVENTURE & NINJA LEISURE
Having grown up in Berkshire, Stephen has spent over 30 years in the wider leisure industry, mostly working in the premium health & racquets club sector where he has enjoyed working in some of Europe’s most prestigious locations.
Stephen joins us from David Lloyd Clubs, where he has been on the Executive team for the past 10 years operating across nine countries but has also in his career spent time focusing on supporting participation in communitybased activities, working with UK local authorities to develop and maximise their leisure centre offerings.
Stephen is excited to join us here at BGL as he heads up Adventure Leisure & Ninja Leisure to help us form the next chapter of both businesses .To deliver day in, day out, to our existing customers as well as continuing to expand through a people-centred approach.
Outside of work Stephen spends his time with his wife, four children and two dogs in Canterbury, Kent, and enjoys an active lifestyle walking, cycling, and the occasional appearance at the local Parkrun.
He also enjoys music, cooking, and is quickly trying to learn golf, which he is enjoying!
His dream 4-ball would be Jonny Wilkinson, Chris Martin (Coldplay) and Roger Federer with his claim to fame being that he once taught the Royal Princesses Eugenie and Beatrice short tennis … a long time ago!
MULLIGANS BASILDON FAMILY GROWS A LITTLE BIGGER!
The 3rd of May saw the Mulligans Basildon family grow a little bigger. Sales Manager Stacey Rolland welcomed twin boys Addison at 7:15 pm and Tristan at 7:25 pm. Both boys are welcomed and loved by their older sister Aria.
Congratulations Stacey!
Adventure/Ninja Leisure
CONGRATULATIONS TO BUNKERS! ROMFORD
Congratulations to BUNKERS! Romford who recently won ‘Best Family Venue’ in the Brewery Spring / Summer 2024 Awards.
Your hard work hasn’t gone unnoticed!
EMPLOYEE OF THE QUARTER Q1 WINNER IS
Swansea Ninja Warrior UK - Luidmyla (Luda) Krechhetova
Luda is truly inspirational. As a 56-year-old Ukrainian refugee, whose husband is on the front line and whose daughter lives in Kharkiv, a stone’s throw from the Russian border, you would assume that delivering the best customer experience would be the furthest from Luda’s mind. However, since giving Luda the opportunity to “live again” as she puts it, she has adapted to her new environment and become a superstar.
Luda is highly conscientious, and determined and has an amazing work ethic. We receive consistent feedback that her engagement on the course is outstanding. Her positive energy and eye for safety have a measurable effect on our incident rate. The standards she upholds in martialling have improved the venue’s standards, with others using her techniques.
Most impressively, the obstacles that Luda has overcome to develop herself are a thousand times harder than our obstacle course. A whole new country, language, industry, and way of life have not stopped her from contributing to the venue above and beyond her job role.
ALL NOMINATIONS:
BUNKERS! Romford’s nomination is Bethany Harden
Her work ethic, pure dedication to her work, and giving 100% to delivering the best possible customer experience every time are second to none. A true
Adventure/Ninja Leisure
leader, she has shown the perfect example to my team, every step of the way and regularly receives very high praise in NPS surveys. She is passionate about her work and always strives for the very best for the company.
Beth has an exceptional skill of customer service and care, and a way with people that is truly admirable. Incredibly respected by the team, Beth has developed her leadership skills in her role as supervisor since her significant role in the opening of the venue and recruitment back in October.
BUNKERS! Swansea Nomination is Jake Hughes
Jake has been with us since May 2021, Jake has helped with the new addition to golf holes and dart boards. He spent a lot of his own time designing the new features, sourcing the materials needed for them, making them and even creating TikToks to show the public the processes he went through. The excitement and motivation he showed throughout these whole processes were admirable and he is showing no signs of stopping, bringing new ideas all the time. Jake handles most of the maintenance at Bunkers as well as getting great customer feedback.
Even if he is given a task he doesn’t know how to complete, he will work through it logically until he has fixed and completed the task. Jake has volunteered to complete the maintenance course for Ninja and the fix of the inflatable and took time to travel to MK with the Ninja supervisor to learn more about it.
Mulligans Basildon’s nomination is Elise Purser
Since the turn of the year, Elise has stepped up and become an integral member of the team here.
She has improved in terms of leadership, looking to lead the team when on shift and displaying the behaviours we want to see.
Elise delivers consistently excellent customer service and regularly volunteers to come in and help if we are short-staffed.
Mulligans Birmingham’s nomination is Himat Talwar
Himat has supported the duty manager at Birmingham during a period of substantial change, Himat has become a leader within the business by coaching and mentoring others whilst supporting management with operations including IT skills, rotas and recruitment.
Mulligans Bournemouth’s nomination is Jack Fuelling
Jack joined us back in 2019 as part of a Work Scheme.
He has developed into a popular member of the team. He works harder than anyone, will do whatever you ask of him, and is a joy to be around. The customers love him, and he has more positive NPS scores than the rest of the team combined. Customers and the team all love Jack!
Mulligans Bristol’s nomination Michaela Manning
Michaela consistently engages with every customer she possibly can, going above and beyond whether running parties or engaging with them on the course. This is then backed up by her consistent positive mentions in our NPS and praise from customers to managers on shift. Michaela will always be the first person to pick up extra shifts and engage with any challenge she’s presented with. Michaela is a team player who tries her best to improve her service and always supports her colleagues.
Mulligans Cheltenham’s nomination is Amber Tyas
Amber is all-around amazing. She always comes in with a can-do attitude and always puts in 100% even when she is training to be a paramedic and working back-to-back 12-hour shifts on the ambulance to train
Adventure/Ninja Leisure
for this. Amber’s work ethic is outstanding, no task is ever too big, and she always delivers the results we want and exceeds our expectations.
Mulligans Milton Keynes’ nomination is Charlotte Goodinson
Charlotte provides amazing customer service which has been proven in the amount of NPS mentions she has received – 10 mentions within the last 30 days.
Charlotte is an enthusiastic and bubbly member of staff, who tries her best at everything she does.
Mulligans Newcastle’s nomination is Jonny Campbell
Jonny only joined us in February, but it feels like he has always been part of the team, he has an amazing attitude and great customer service skills. Goes out of his way to help customers, comes in early / stays late if needed, never complains and is always smiling. Jonny is only 18 years old, but you would think he had been in hospitality for years! Generally, couldn't ask for a better member of staff.
Mulligans Norwich’s nomination is for Phil Read
Phil has been here at the Norwich site since May last year and through some turbulent times, he has remained a stalwart member of the team. He consistently shows a commitment to his role and embraces a can-do attitude towards customers and their needs. Even when it is manically busy Phil remains level-headed and puts customers first.
Phil will happily turn his hand to anything that is asked of him and will never shy away from a job showing his dedication to the quality that we strive to offer. As one of the longest-serving members of the team that remains Phil deserves the recognition of this award.
Mulligans Stevenage’s nomination is Jack Foulkes!
Jack stepped back into the role of Supervisor in June 2023 whilst I was on maternity leave, he took the
reins and managed the site, being a great support to Conner and the team. He has undertaken new roles and responsibilities and is in control of all F&B orders, team 121s, Compliance and Sales lead.
Jack runs a great shift which has been reflected in the past four mystery guest audits, of which have all been on his watch, with an average of 89% including a 100%! He received fantastic feedback and comments regarding his service and attention to the team.
Jack has taken a health & safety interest, completing all new starter sign-offs, evac chair training and tackling the health & safety audit. He has remained focused on service by completing some of Janice’s bible and he has been recognised on Janice’s bitesize courses as having great interaction and enthusiasm.
Mulligans Worcester’s nomination is Karamraj Garewal.
Karamraj leads the team on every shift his competitive nature drives the course sales at the site. Mystery Guest recognised his positive attitude and friendly nature whilst constantly working across multiple areas. Karamraj is a great team member and very worthy of recognition as the employee of the quarter.
Sidcup Family Golf nomination is Paige-Marie Donoghue!
Paige joined us last October on a part-time basis while she is studying for her degree in Performing Arts. She fit into our SFG team like a hand in a glove – quickly learning all areas of the business and becoming a mentor for other new starters helping them feel as welcomed as possible and hand-holding the nervous ‘1st job’ newbies too.
Paige has had multiple NPS name mentions regarding her super high standard of customer service in general
Adventure/Ninja Leisure
and her ability to host awesome parties!
We can see why Paige has chosen her degree in Performing Arts, she is a natural on our ‘front of house stage’. More recently Paige has started producing content for our TikTok page (something Sidcup hasn’t tried before!) We’re expecting big things watch out the rest of you!
Total Ninja’s nomination is Syed Mustafa
Syed has helped over the last few months in all areas of the business, stepping in last minute to cover shifts, he has also excelled during parties and had some really good feedback from party parents. Syed will always step forward for overtime when needed.
Employee of the quarter Ninja Warrior MK is Zena
Zena's dedication, exceptional performance, and unwavering commitment to excellence in both the cafe and kitchen departments make her an invaluable asset to our team.
Zena's recent accomplishment of receiving a flawless 100% score in both food and food service during the latest mystery shop is a testament to her exceptional skills and dedication to her work. Not only did she excel in all elements of her responsibilities, but she also consistently delivered exceptional customer service, leaving a lasting impression on every customer she served.
Sheffield Ninja Warrior’s nomination is Matt Taylor
Matt is one of our chefs here not only facing the high demand and volume of food and drinks orders daily he is always brilliantly cool, calm and collected! Even in the face of fryer, fridge and freezer letdowns and even electrical failures, Matt is fantastically resilient and remains level-headed regardless of the scenario.
Scoring high on our Mystery shop audit and always being around for staff support, Matt is a great testament to the work ethics and attitudes we display as a venue and company.
Southampton Ninja Warrior’s nomination is Cameron Plummer
Cam came to us from Flip Out back in his hometown so started on a strong foot already. Knowing the Roller system inside and out he was able to start on reception with ease and confidence which was a dream!
He jumped on briefing with no questions which anyone in Ninja knows is no mean feat, asking a young person to hold a room of 100 people and deliver an interactive and exciting safety speech.
He gives our customers the best experience from the moment they walk in the door to when they leave. Not to mention, he is a machine on the close.
NINJA WARRIOR UK SOUTHAMPTON TURNS 3!
The 20th May saw Ninja Warrior Southampton celebrate their 3rd Birthday! The team donned some festive apparel to celebrate.
Did you know since opening Ninja Warrior Southampton has welcomed: 404,000 ninjas’ onto their courses?
Pictures on the following page
Ninja Leisure
Ninja Leisure
TOTAL NINJA MANCHESTER TAKES ON THE MANTLE OF WOMEN’S WELLNESS EVENTS
Total Ninja is set hosted their first-ever Women’s Wellness Event to celebrate the strength and power of all women this International Women’s Day.
The women’s wellness events continue on the last Friday of every month. The women-only events offer a safe space for women to come together with other like-minded women, to train and to have fun without judgement or prejudice.
The event will be a women’s only session for those aged 14 & up with training, guidance and personal challenges from the Total Ninja Crew, as well as free bounce time and cool-down space for a coffee and a chat.
Total Ninja Manchester offers multi-age and abilityfixed obstacle courses, climbing walls, salmon ladders, and the UK’s largest inflatable obstacle course. Open to the public, the fun-packed multiple-course venues are inclusive, fun, safe, and accessible – enabling the public to take on the distinctive challenges of the famous courses, creating their own Ninja Warrior UK journeys.
Anthony Jackson, General Manager at Total Ninja Manchester said: “We’re delighted to be celebrating International Women’s Day with a session focused on the wellness and empowerment of the women of Manchester. Our venue is an amazing place to let loose, have a laugh and exercise without any mundanity or judgement!”
Tickets are available to book from £10 per person. You can purchase tickets to Total Ninja Manchester’s Women’s Wellness Event at https://totalninja.co.uk/. With only 150 spaces available tickets are available on a first come first served basis.
Ninja Leisure
NINJA WARRIOR UK MILTON KEYNES GROWS OFFERING
Ninja Warrior UK Milton Keynes is growing its adult fitness offering with two new sessions this summer.
After the success of their Women’s Wellness Sessions, Ninja Warrior UK Milton Keynes is developing their adult fitness range. The venue is partnering up with fitness experts Kim Harvey https://www.instagram. com/kimh88_/?hl=en# and Matt May https://www. instagram.com/mayhemfitnessmk/?hl=en to add on two further fitness sessions for Milton Keynes.
Starting from 19th June from 7 pm, “Ninja Fit with Kim”, is a dynamic fitness class blending the Ninja obstacle course to create an inspired workout. Challenge your body and mind, while being part of a supportive community of like-minded Ninjas. Get ready to push your limits, and become the strongest, fittest version of yourself!
Kim Harvey said: “I am excited to bring my expertise, skills, and sense of humour to Ninja Fit to help everyone enhance their fitness, skills, and create new friendships. Our sessions cater to all abilities, focusing on time-based rounds so you can challenge yourself as much as you want or take it easier if needed. Remember, it's your time, your workout, and your goals.”
Further to this, from August Ninja Warrior Milton Keynes will introduce another class, ‘Mayhem Ninja
Fitness’. This class will focus on a combination of strength, agility, balance, and endurance training using equipment as seen on TV. These fitness classes often include activities such as warped wall climbing, floating steps, body propping, and various bodyweight exercises to help participants develop the skills needed to conquer challenging obstacles.
Matt May said: “These classes are an incredible way to jumpstart or continue your fitness journey, meet new people, and enjoy a fun and effective workout experience. So don't hesitate—take the first step towards a healthier, happier you and become a Ninja Warrior!”
Wayne Davies, General Manager at Ninja Warrior UK Milton Keynes said: “Ninja Warrior UK isn’t just for the kids to get active. It’s an amazing platform for ‘grown-ups’ to get their sweat session in without feeling completely mundane. I can’t wait to team up with Kim and Matt and continue our work!”
Tickets are available to book online at www. ninjawarrioruk.co.uk/mk. There are limited spaces available per class; tickets are available on a first-come first-served basis.
