BVRLA Fair Wear & Tear Guide: LCVs
Advice for customers during the term of the vehicle lease The vehicle, its equipment and accessories must be used, maintained and looked after according to the vehicle manufacturer’s guidelines.
The leasing company or service provider should at the start of the contract:
› supply information on the return standards required by the leasing company. Following this information will keep the vehicle in good condition and minimise any end of contract charges.
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› provide an inventory detailing all standard and optional equipment supplied with the vehicle.
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Regular vehicle inspections and best practices in fleet management will help prevent damage through harsh treatment and embed a culture of looking after the vehicle and its equipment.
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Many of these checks are legal requirements to ensure the vehicle is always safe and roadworthy.
The leasing or service provider will do routine servicing and maintenance if the vehicle is on a maintenance-inclusive contract or a fleet-managed arrangement. Leasing companies and service providers may provide guidance to help customers look after their vehicle if asked to do so.
They are also critical in ensuring that excessive wear and tear is identified early and any damage repaired promptly.
Licensed by the BVRLA for use by Volkswagen Financial Services from 19 December 2025 until 31 December 2026
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Advice for customers during the term of the vehicle lease (continued)