NHS Fleet Solutions Car

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BVRLA Fair Wear & Tear Standard Licensed to NHS Fleet Solutions


BVRLA Fair Wear & Tear Guide: Cars

Contents

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The BVRLA Fair Wear & Tear Standard

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General appearance and road safety

3

Tyres and wheels

9

Maintenance, servicing and repairs

3

Tyre wear and damage Wheels and wheel trims

9 9

Documentation

4

Appearance

4

Keys

4

Paintwork, vehicle body, bumpers and trim 5

Chips, Dents, Scratches Unpainted mouldings, wheel trims Badges, emblems and labels Soft and hard top convertibles Tow bars

5 6 6 6 6

Windows, glass, door mirrors and lamps

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Panoramic roofs Windows/windscreens Door mirrors Lamps and lenses

7 7 7 7

Mechanical condition

10

Vehicle underside

10

Vehicle interior

11

Passenger area, seats, headrests and trim Door aperture, boot, boot liner and luggage area

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11 11

Equipment and controls

11

In-car entertainment equipment, telephones and navigation systems Driver safety equipment

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Glossary

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Licensed by the BVRLA for use by NHS Fleet Solutions from 12 April 2022 until 11 April 2023

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© COPYRIGHT 2019


The BVRLA Fair Wear & Tear Standard General appearance and road safety

Maintenance, servicing and repairs

All electronic safety features and advanced driver assistance systems that help the driver, eg parking sensors, cruise controls, lane departure and collision warnings, must be in working order.

The vehicle must have been serviced and looked after according to the manufacturer’s servicing/maintenance schedule.

There should be no rust or corrosion on any part of the bodywork, trim of the vehicle, or on the alloy wheels.

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The vehicle must be roadworthy, and no warning lights should be illuminated. There should be sufficient fuel (or residual charge in the battery, if an electric vehicle) to bring about the vehicle collection or return.

The service book, if originally supplied with the vehicle, must be present and date-stamped by the repairer or workshop as evidence that the services have taken place. If the service record is kept electronically, the driver must produce evidence that the vehicle has been serviced and maintained according to the vehicle manufacturer’s service and maintenance schedule. Appropriate evidence would include hard copies of the service record or invoice clearly showing the date, vehicle mileage reading and the repairer/ service agent’s stamp. Drivers should remove any sensitive personal information from such documents. Any repairs made to the vehicle before its return must be to a professional standard by repairers who can provide full warranty on their work. Unauthorised odometer changes are not acceptable. Any odometer malfunctions must have been reported to the leasing company. The driver fully warrants that the mileage reading at the time the vehicle was collected is correct.

Licensed by the BVRLA for use by NHS Fleet Solutions from 12 April 2022 until 11 April 2023

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The BVRLA Fair Wear & Tear Standard (continued)


BVRLA Fair Wear & Tear Guide: Cars

The BVRLA Fair Wear & Tear Standard (continued)

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Documentation

Appearance

All vehicle documentation must be intact and available including:

The vehicle’s exterior should be sufficiently clean to allow a detailed inspection. The inside should have been valeted and cleared of rubbish. If the vehicle contained a smoker’s pack, the ashtrays must be emptied and the cigarette lighter present.

the V5C vehicle registration document (where appropriate)

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MOT receipt (where appropriate) operation manual service record booklet any other documents relating to the vehicle and its equipment, eg certificate of recalibration, details of the audio equipment and any security codes.

Vehicle keys A full set of keys, including the spares and locking wheel-nut keys, should be returned if originally supplied.

All documents must be present in the vehicle when it is returned.

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The BVRLA Fair Wear & Tear Standard (continued)

Licensed by the BVRLA for use by NHS Fleet Solutions from 12 April 2022 until 11 April 2023


BVRLA Fair Wear & Tear Guide: Cars

The BVRLA Fair Wear & Tear Standard (continued) Paintwork, vehicle body, bumpers and trim There should be no rust, corrosion or discolouration on any painted area, including painted bumpers, body mouldings and mirrors. Repaired chips, scratches and dents are acceptable provided the work is completed to a professional standard by repairers who can provide full warranty on their work.

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Obvious evidence of poor repair, such as flaking paint, preparation marks, paint contamination, rippled finish or poorly matched paint, is not acceptable.

Chips

Chips of 3mm or less in diameter are acceptable provided they are not rusted. A maximum of four chips on any panel, six chips per door edge and eight chips on any forwardfacing panel is permitted.

Dents

Dents of 15mm or less in diameter are acceptable provided there are no more than two per panel and the paint surface is not broken.

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Chips within dents are not acceptable.

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Dents on the roof or on the swage line of any panel are not acceptable.

Measuring chips, dents and scratches

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Scratches

Surface scratches of 25mm or less where the primer or bare metal is not showing are acceptable provided they can be polished out. A maximum of four surface scratches on one panel is acceptable.

Licensed by the BVRLA for use by NHS Fleet Solutions from 12 April 2022 until 11 April 2023

The BVRLA Fair Wear & Tear Standard (continued)


BVRLA Fair Wear & Tear Guide: Cars

The BVRLA Fair Wear & Tear Standard (continued) Paintwork, vehicle body, bumpers and trim (continued) Unpainted mouldings, wheel trims

Soft and hard top convertibles

Badges, emblems and labels

Tow bars

Scuffs and scratches of 25mm or less are acceptable provided the moulding or trim is not broken, cracked or deformed.

6

Badges, emblems, labels, logos and advertising livery applied by the customer to the bodywork or glass of the vehicle should be removed before returning the vehicle. Removing badges, emblems, labels, logos and livery must be done professionally and the vehicle returned to its original colour and condition unless otherwise agreed in writing with the vehicle leasing company. Any damage caused by fitting or removing badges, emblems, labels, logos and advertising livery, including faded paintwork, is not acceptable.

Convertible roofs must be fully operative and free from damage, rips and tears. The rear window must not be cracked or creased. Accessories originally supplied, eg wind deflectors, must be present and in good condition.

Tow bars must only be fitted with approval from the leasing company. If fitted, a tow bar must be in good, rust-free condition, with electrical connections that work properly. A ball cover must be in place.

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Measuring chips, dents and scratches The BVRLA Fair Wear & Tear Standard (continued)

Licensed by the BVRLA for use by NHS Fleet Solutions from 12 April 2022 until 11 April 2023


BVRLA Fair Wear & Tear Guide: Cars

The BVRLA Fair Wear & Tear Standard (continued) Windows, glass, door mirrors and lamps Panoramic roofs

The roof must be fully functioning, with no chips, cracks or holes. Surface scratches are acceptable provided they can be polished out. A maximum of four surface scratches on the roof is acceptable.

Windows/windscreens

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Light scratching is acceptable provided it does not interfere with the driver’s line of sight and the heating elements and the ADAS (automated driver assistance systems) still work properly. The vehicle’s ADAS (automated driver assistance systems) must have been recalibrated according to the vehicle manufacturer’s recommendations if any component part, including windscreen(s) have been replaced. Damage in excess of 10mm in the driver’s line of vision (a vertical strip 290mm wide centred on the steering wheel), or in excess of 40mm elsewhere in the area swept by the vehicle’s wiper blades, is not acceptable. (See diagram on page 17.) Repaired chips are acceptable provided they are repaired to a professional standard and the work is warrantied.

Windscreen wipers must be present, secure and in good condition so that they can clear the windscreen and give the driver a clear view of the road ahead. The washer reservoir must have sufficient liquid to clear the windscreen when working in conjunction with the windscreen wiper blades.

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Door mirrors

Missing, cracked or damaged door mirror glass and housing units are not acceptable. If adjustable and/or heated door mirrors, they must work correctly.

Lamps and lenses

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All lamps and lamp units must work. Minor scuff marks or scratches of 25mm or less are acceptable. Holes or cracks in the glass or plastic covers of lamp units are not acceptable. Where fitted, the vehicle’s ADAS (automated driver assistance systems) must have been recalibrated following the replacement of a lamp or lamp unit.

Licensed by the BVRLA for use by NHS Fleet Solutions from 12 April 2022 until 11 April 2023

The BVRLA Fair Wear & Tear Standard (continued)


BVRLA Fair Wear & Tear Guide: Cars

The BVRLA Fair Wear & Tear Standard (continued) Windows, glass, door mirrors and lamps (continued)

8

Damage in excess of 10mm in the driver’s line of vision (a vertical strip 290mm wide centred on the steering wheel) or in excess of 40mm elsewhere in the area swept by the vehicle’s wiper blades is NOT ACCEPTABLE.

Max 10mm

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Max 40mm CONTENTS

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Centre of driver’s line of vision

The Driver’s Line of Vision

Licensed by the BVRLA for use by NHS Fleet Solutions from 12 April 2022 until 11 April 2023

The BVRLA Fair Wear & Tear Standard (continued)


BVRLA Fair Wear & Tear Guide: Cars

The BVRLA Fair Wear & Tear Standard (continued) Tyres and wheels Tyre wear and damage

All tyres, including any spare, must meet minimum UK legal requirements and comply with the vehicle manufacturer’s recommendations of tyre type, class*, size and speed rating for the vehicle. There must be no damage to sidewalls or tread.

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Evidence of uneven wear due to under- or over-inflation is not acceptable.

EU Tyre Labelling Regulations effective 1 November 2012 describe the performance of a vehicle’s tyres according to three factors: FUEL EFFICIENCY (the tyre’s rolling resistance), VEHICLE SAFETY (the tyre’s wet grip) and

Wheels and wheel trims

Dents on wheel rims and wheel trims are not acceptable. Scuffs up to 50mm on the total circumference of the wheel rim and on alloy wheels are acceptable. Any damage to the wheel spokes, wheel fascia, or hub of the alloy wheel is not acceptable. There should be no rust or corrosion on the alloy wheels.

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The spare wheel, including ‘spacesaver’ jack and other tools, must be intact, stowed properly and in good working order. The emergency tyre inflation kit, if supplied when new, should be in full working order, serviceable and ready for use. A canister that has been partially or fully discharged should be replaced.

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Measuring scuffs

EXTERNAL ROLLING NOISE (expressed in decibels). Replacement tyres should be in the same class as those which are sold on the new vehicle. Licensed by the BVRLA for use by NHS Fleet Solutions from 12 April 2022 until 11 April 2023

The BVRLA Fair Wear & Tear Standard (continued)


BVRLA Fair Wear & Tear Guide: Cars

The BVRLA Fair Wear & Tear Standard (continued)

10

Mechanical condition

Vehicle underside

The vehicle should be returned in a safe, legal and reliable mechanical condition, capable of passing an MOT test.

Any impact damage to the vehicle’s underside is not acceptable. Catalytic converters not working because of obvious abuse or damage are not acceptable.

The vehicle’s engine and brake management system should not be displaying any warning light, eg diesel particulate filter (DPF), tyre pressure system (TPS), or oil pressure. If a warning light is illuminated, the vehicle may not be driveable and the collection process abandoned, in which case a fee may be charged. Advisory illuminated alerts are acceptable, eg countdowns to the vehicle’s next service. The following items are not acceptable fair wear and tear, because the driver has neglected to service the vehicle and/or failed to action warning messages from the vehicle management system:

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brakes: eg grooved brake discs or drums caused by excessive wear or metal to metal contact from worn out disc pads; engine: eg seized or damaged due to running vehicle with insufficient coolant or oil, or with broken internal components; manual transmission: eg clutch slipping, noisy clutch or gearbox, or excessively worn or ineffective synchromesh; automatic transmission: eg noisy gearbox or torque converter, abrupt gear changes, or loose gear linkage. Licensed by the BVRLA for use by NHS Fleet Solutions from 12 April 2022 until 11 April 2023

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The BVRLA Fair Wear & Tear Standard (continued)


BVRLA Fair Wear & Tear Guide: Cars

The BVRLA Fair Wear & Tear Standard (continued) Vehicle interior

Equipment and controls

Passenger area, seats, headrests and trim

In-car entertainment equipment, telephones and navigation systems

The interior upholstery and trim must be clean and odourless with no burns, scratches, tears, dents or staining. Carpets should not have holes. All seats originally supplied must be present. Interior fittings such as seat belts, rear view mirrors, courtesy lights, sun visors, door bins, etc, must be present, intact and free of damage.

11 Door aperture, boot, boot liner and luggage area

Scratches on treads, sills and seals that reflect normal use are acceptable. Torn or split floor coverings and damaged surrounding trim panels are not acceptable. Accessories such as parcel shelves, load covers, boot liners, restraining straps and nets must be returned with the vehicle.

All original equipment, accessories and controls must be present and operate correctly (including satellite navigation discs, Secure Digital (SD) cards and remote units, headphones, battery charging leads, Bluetooth and other integrated systems). If accessories such as car telephones and other nonstandard equipment have been wired-in or mounted on the dashboard, any holes or other damage must be neatly repaired when they are removed.

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Aerials must be left in place or the hole must be neatly repaired. NEXT

Driver safety equipment

All original fitted electrical equipment, including reversing cameras, adaptive speed controls, speed limiters and lamps, should be present and fully functioning. Any replacements fitted must be of a similar standard and specification to that originally supplied.

Licensed by the BVRLA for use by NHS Fleet Solutions from 12 April 2022 until 11 April 2023

Glossary


BVRLA Fair Wear & Tear Guide: Cars

Glossary Chip

Removal of the surface material (glass or paintwork) in a concise area.

Dent

Deformation of the surface structure, usually caused by impact damage.

Swage Line

Folded edge on a panel of the vehicle.

Warranty

A written promise to repair or replace a component or to do a piece of work again if it is not satisfactory.

Scratch

A mark or score with raised edges in the surface material glass or paintwork.

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Scuff

Measuring chips, dents, scratches and scuffs

Light scraping of top surface not penetrating base material.

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Smart Repair

Small and medium area repair technique; a cost-effective way of repairing chips, dents and scratches

Space-saver Wheel

Space-saver wheels are designed for temporary use, to get the driver to a place of repair.

Licensed by the BVRLA for use by NHS Fleet Solutions from 12 April 2022 until 11 April 2023

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River Lodge

British Vehicle Rental & Leasing Association

Badminton Court Amersham Buckinghamshire Tel 01494 434747 Email info@bvrla.co.uk www.bvrla.co.uk © COPYRIGHT 2019

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