Best Inbound Call Center Solutions
Importance of Properly Managed Inbound Call Center Services
Reducing Wait Times Meeting Callers' Needs Increasing Customer Retention
Most Prominent Inbound Call Center Services Billing Queries Claims Processing Inquiry Services Customer Care Up Selling & Cross Selling Payment Collection Order taking Technical support/ troubleshooting
Outbound Call Center Solutions
Outbound Call Center
Is one in which a call center agent makes an outgoing call to customers in behalf of the client. These customers are either from households or from businesses, depending upon the target market. It uses distinct metrics to measure agent's success such as cost per call, revenue earned, number of minutes or hours per call, total calls made, and tasks completed.
Services Offered By Outbound Call Center
Customer Retention Appointment Setting Service Customer Acquisition Lead Generation Mail Follow Up Receivables Management
Benefits of Outbound Call Center
Customized scripting List scrubbing and testing Multilingual/ bilingual capabilities Webbased or phone surveys tailored to your needs Crossselling/Upselling Warm transfer of leads to sales reps Brochure/literature and product fulfillment
Contact Us
B&F Call Center Solution 402 Windstone Trl Alpharetta, GA 30004 Phone: 6785512061 Fax:+1 000 000 0000 Email: info@bfcallcenter.com www.bfcallcenter.com