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FreshMinds primary research, 2010 “How the online revolution transformed retail in a decade,” Sara McCorquodale, Retail Week, January 8 2010, http://www.retail-week.com/multichannel/online-retail/how-the-onlinerevolution-transformed-retail-in-a-decade/5009346.article 3 “Borders UK collapses into administration,” Lisa Berwin, Retail Week, November 25 2009, http://www.retail-week.com/retail-sectors/entertainment/books/borders-uk-collapses-intoadministration/5008306.article 4 “IMRG/Capgemini Sales Index,” IMRG, May 15 2009, http://www.imrg.org/8025741F0065E9B8/(httpPages)/FAE5B4EDA9020E448025744F0038D 60B?OpenDocument 5 “IMRG/Capgemini Sales Index,” IMRG, January 2010 http://www.imrg.org/8025741F0065E9B8/(httpPages)/FAE5B4EDA9020E448025744F0038D 60B?OpenDocument 6 “E-Retail storms ahead through recession,” UK e-retail 2009, Verdict, May 2009 7 “United Kingdom: Multi-Channel Retailing Just a Click Away”, Deloitte, September 11 2009, http://www.mondaq.com/article.asp?articleid=85918 8 “Online retail sales grow 13% in February,” Lisa Berwin, Retail Week, March 22 2010, http://www.retail-week.com/home/online-retail/online-retail-sales-grow-13-infebruary/5011520.article 9 “Stores remain key driver of multichannel customer satisfaction,” Retail Technology, September 29 2009, http://www.retailtechnology.co.uk/news/stores-remain-key-driver-multichannel-customersatisfaction 10 “Figleaves trials move from pureplay with concession in Allders,” Lisa Berwin, Retail Week, March 19 2010, http://www.retail-week.com/stores/figleaves-trials-move-from-pure-play-withconcession-in-allders/5011410.article 11 “Amazon in secret plan to open high street shops,” Jenny Davey, Times Online, December 6 2009, http://business.timesonline.co.uk/tol/business/industry_sectors/retailing/article6945922.ece 12 “Amazon says no plans to open physical stores,” Kate Holton, Reuters, December 6 2009 http://www.reuters.com/article/idUSTRE5B50KG20091206 13 “Crafting Integrated Multichannel Retailing Strategies,” Jie Zhang and John W. Irvin and Thomas J. Steenburgh and Paul W. Farris and Tarun Kushwaha and Barton A. Weitz, Harvard Business School, 2009-2010, p. 9, http://www.hbs.edu/research/pdf/09-125.pdf 14 “M-commerce definition”, Bitpipe.com, http://www.bitpipe.com/tlist/mCommerce.html 15 “Retail iPhone apps: Mobile commerce on the move?’, Joanna Perry, Retail Week, March 12 2010, http://www.retail-week.com/multichannel/mobile-commerce/retail-iphone-appsmobile-commerce-on-the-move/5011248.article 16 “RWC2010: Ebay to launch specialist fashion channel,” Martin Stabe, Retail Week, March 4 2010, http://www.retail-week.com/retail-week-conference/rwc2010-ebay-to-launch-specialistfashion-channel/5011028.article 17 “Forrester Forecast: Online Retail Sales Will Grow To $250 Billion By 2014,” Erik Schonfeld, TechCrunch, March 8 2010, http://techcrunch.com/2010/03/08/forrester-forecastonline-retail-sales-will-grow-to-250-billion-by-2014/ 18 “Retailers too complacent about their multi-channel models,” Glynn Davis, The Retail Bulletin: The Complete Retail News Resource, March 18 2010, http://www.theretailbulletin.com/news/retailers_too_complacent_about_their_multichannel_m odels_18-03-10/ 19 "Can showing competitors' prices online ever work?", Graham Charlton, Econsultancy Digital Marketers United, February 25 2010, http://econsultancy.com/blog/5463-can-showingcompetitor-s-prices-work 20 “25% of consumers now happy to spend £1,000 or more on a single product online,” Sarah Clark, Internet Retailing, November 20 2009, http://www.internetretailing.net/2009/11/25-ofconsumers-now-happy-to-spend-1000-or-more-on-a-single-product-online/ 21 ‘Exceeding Customer Expectations’, Mark Mearns, p. 29, September 2009, http://www.unipartlogistics.co.uk/Portals/3/Exceeding-Customer-Expectations.pdf 2
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