The St Andrews Standard has the potential to benefit employers, staff, and tourists, and therefore residents of St Andrews, Fife and even Scotland. Benefits for your staff: • Staff who display local pride and knowledge will improve the visitor experience, bringing in more visitors to St Andrews • Staff who can make confident, first-hand recommendations and dispense relevant information about the town are more likely to feel job satisfaction • Staff who feel involved in the larger plan for St Andrews can discover a renewed sense of purpose, motivating them to provide better service Benefits for your business: • Businesses benefit from a motivated, informed and skilled workforce • Businesses who involve themselves with cross-selling and referrals to other St Andrews employers will drive further visits, both to their own establishment and St Andrews as a destination
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Lively and informative training at a cost efficient level has delivered high levels of customer service and customer satisfaction. The St Andrews Skills Academy has enabled the theatre to continue to deliver a five star service.
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Stephen Sinclair, Operations Manager, Byre Theatre
Costs
£70 + VAT per candidate for full programme, including the customer service workshop and all materials (contact Lynsay for a booking form: lynsay@standrewsskillsacademy.co.uk)
£25 + VAT per candidate for all materials, excluding the workshop (contact Anneliese to discuss your eligibility for this package: 0845 13 000 74 or anneliese@standrewsskillsacademy.co.uk) Group rates may be available; please contact Anneliese for more details.