<< FIVE THINGS
Five Rx
FOR YOUR NEXT DOCTOR VISIT
DANIELLE BLANCH HARTIGAN Assistant Professor of Health Studies, Department of Natural and Applied Sciences Teaching & Research: Health psychology; doctor–patient communication; patient-centered care; cancer survivorship; nonverbal behavior Writing Credits: Articles for the Journal of Clinical Oncology, Health Communication, Patient Education and Counseling, Medical Care, and Personality and Social Psychology Bulletin, among others Underway: Ability of providers and caregivers to judge patients’ pain level; role of patient engagement and patientcentered communication in the experience of cancer survivors
PHOTO BY CHRIS CONTI
PHOTOS COURTESY DEAR WORLD
ARRIVE INFORMED Doing some research on your own can lead to better health. About 70 percent of people turn to the Internet first for health questions, according to the Health Information National Trends Survey. Our own research finds that people consult an average of five different sources. However, we rarely share the findings with our doctor. He or she is the best person to ask about conflicting and confusing information.
ASK IMPORTANT QUESTIONS FIRST Have a list of questions handy on your phone or in your pocket to discuss. During the average 10-minute appointment, the first issue broached will occupy five minutes. By the time you hear “do you have any additional questions?” the doctor may have one foot out the door — often quite literally. Address your most-pressing concerns at the start of the visit.
TALK ABOUT EMOTIONS
SEEK EXPLANATION
ENLIST A CARE TEAM
Be honest about how you’re feeling, both physically and psychologically. However well intentioned, doctors often miss nonverbal cues that a patient is upset. Don’t assume they will notice when you sigh or tear up when discussing the stress in your life. Our research also shows that doctors tend to underestimate patients’ pain. Communicating clearly with your doctor can help you get the care you need.
Medical jargon can leave patients confused about their health status and what to do next. Try repeating complex instructions or medical information back to your doctor, so he or she can verify you have the details right and address any uncertainty. And if you’re unsure on any points, don’t be afraid to ask for additional explanation.
Patients today are managing multiple conditions, navigating health insurance and consulting numerous specialists. Coordinating these efforts is important and you shouldn’t do it alone. Keep your primary care doctor informed about your visits with specialists. Nurses, pharmacists and patient navigators can be great resources. Moreover, studies show that bringing a family member or friend to a visit can help you remember more. BENTLEY MAGAZINE | 7
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