The changing face of communications Voice calling still remains a critical aspect of workplace communication but we cannot under estimate the value of messaging, video conferencing and team collaboration tools to drive businesses forward. It is estimated that by 2021, nearly a third of all telephony will be cloud based. The business model for communication is continually evolving and the need to engage with customers at a time and in a manner that’s convenient to them is now business critical. Customer experience is timely with 70% of people expecting a response to a social media comment within 15 minutes. Unified communication will provide your organisation with a multifunction platform that will enable
you to drive customer satisfaction and increase workforce productivity. A single application that enables seamless and easy engagement to serve your customers faster and reduce process and administration time within your departments. ‘Bring your own device’ has brought massive changes to organisations and is also contributing to a more agile workforce. A recent study has highlighted that 42% of employees “believe” that personalised devices improve productivity. A highly
engaged employee is worth his or her weight in gold. Not only is their productivity increased by 18% but their profitability increases by 12%. They are also 87% less likely to job hop, meaning you could save a lot of money in employee expense. Unified communications will allow you to create a geographically diverse workforce, utilising flexible and remote working without compromising on solutions or services that were once only accessed inside the office location. This simple measure is reducing
organisational costs in travel expenses and VOIP is cutting call costs massively. A unified communication solution will streamline your complex communication solutions and as a result, reduce the risk of a security breech. Whether you are looking for an on premise, cloud or hybrid solution, we have the technology to develop a solution that fits your employee and customer requirements, your company strategy and your technology budgets.
With 25 years experience within the communications arena, we can support your project from design, through to implementation and beyond with ongoing maintenance
info@support-uk.com
0345 241 1521
Conferencing in the business heart of Hertfordshire
Redemption House Conference Centre
the ideal venue for your meetings, events and conferences • • • •
Spaces and set-ups for any size event – from 4 to 400 people Flexible, modern facilities fully equipped and with Wi-Fi throughout Accessible and comfortable, with natural light and air-conditioning Close to the A1M and main line rail stations
Find out what Redemption House Conference Centre has to offer at: Online: www.redemptionhouse.co.uk Email: info@redemptionhouse.co.uk Tel: 07817503529 02081711046
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