Professional Development: Professional IQ College

College

Professional Development

Time is ticking

For those of you that attended the recent Financial Services Council Get in Shape Advice Summits, I recall Sharon Corbett from MBIE commenting on the fact that the first meeting she had to start the review of the Financial Adviser Act was in late 2014.

I remember being at that meeting with Angus Dale-Jones, both of us representing the Professional Advisers Association at the time. Of course, Angus moved on to be the Chair of the Code Committee and eventually created a lot of the code we have today in the new Act.

I cannot believe how much time has gone by and how much has changed since then. This Act is about to kick in on March 15.

You should all be ready to give advice under your or someone else’s transitional licence now. Failure to do so will mean you cannot provide advice in New Zealand.

Another significant impact to business on this date is that anyone new to the financial services sector and is not on the FSPR by March 15 means they cannot give advice until they are qualified.

Whilst the NZQA recommended time to complete Level 5 is 10.5 months, we are finding the average completion time is around six months. But this is for experienced (albeit working full time) advisers.

For new to the industry, the recommended time frame is much more realistic. This will be an impost to many groups who suddenly find their pool of potential new employees and advisers dramatically reduced. The College is working hard to find a solution to this issue and will hopefully be able to announce something shortly.

Pastoral care is proving to be an extremely useful tool currently offered by the College. Every time someone enrols with us, they are assigned two permanent people from the College to assist the student right through their course studies.

Firstly, a Student Liaison Team member is assigned. Their role is to be available five days a week to answer any queries or questions to do with study, course material, keeping to the timetable, or other matters.

Secondly, we also assign an assessor from the beginning of the course. The assessor is there to assist with assessment queries or issues, how to respond to questions effectively, and give feedback to the student after each assessment submission. The SLT member also contacts the student monthly to ensure that everything is okay.

This permanent assignment really aids in establishing a relationship whereby the SLT member, assessor and student get to know each other over the course of their studies. The feedback has been positive in helping keep the student on track, reducing stress and improving motivation.

We have seen a big uptake in enrolments as advisers look to undertake their qualifications. If you have not started yet, or are unhappy with where you are currently studying, give us a call. We are here to help.

So, as we come out of our third lockdown in Auckland, remember to distance (socially that is!) yourself, especially from your fridge. Be kind, keep washing your hands, (my body has absorbed so much hand sanitiser I clean the bowl when I pee!) and stay well.

Happy studying,

Rod

Rod Severn is the chief executive of Professional IQ College.

March

4 Write More Business and Keep On Top Debbie Mayo-Smith Webinar & Auckland 2.003.00

9 Are you ready for 15 March? Trevor Slater Webinar & Auckland 10.3011.30

10 The Numbers You need to grow and thrive Clifton Warren Webinar & Auckland 2.003.00 Very often Outlook Contacts, Calendar and Tasks play second fiddle or aren’t even looked at. Yet they offer stunning integrated benefits with all of MS Office. Wouldn’t you like to learn how you can better use these three programs with the direct benefit of strategies to never lose an opportunity and create systems to write more business?

There are a number of conditions and requirements for a transitional licence for Financial Advice Providers (FAP). One of these is that a FAP must have an internal process for resolving client complaints.

Any financial services professional can build a successful business and have a career and lifestyle that few other occupations provide, however many, struggle to reach the top.

17 Business Interruption Insurance for beginners – Part 2

18 Marine 101

24 Trends in ethical and responsible investing – what clients want to know.

25 Brokers Liability

April

7 Successful Email Marketing – Strategy. Planning. Content.

8 Niche marketing: Identifying and penetrating your ideal markets Mark Anderson

Pauline Davies Webinar & Auckland 10.3011.30

Webinar & Auckland 10.3011.30

Barry Coates Webinar & Auckland 2.003.00

Michael Robertson & Nicola Faulkner Webinar & Auckland 10.3011.30 This is Part 2 of a 2 Part presentation for those new to commercial broking and who have had little to no exposure to business interruption insurance.

Marine insurance is the oldest form of insurance in the world, with its principles being formed over centuries and largely adopted by the other insurance sectors. Yet, it remains an area that is often not well understood, made worse by the wide range of activity that it covers.

This seminar will look at the typical issues that retail clients and a growing number of wholesale clients want to know about ethical and responsible investing. The presentation will draw from annual surveys of the public and interviews across the finance sector, focusing on Environmental, Social and Governance (ESG) issues.

The March session will focus on Broker’s liability and in particular the extent of a broker’s duty of care to its client to warn of the duty of disclosure and the importance of ensuring that their clients understand the requirements of disclosure. The session will also look at when a broker will be considered to be a representative of the insurer rather than the insured and the implications of this, with specific reference to s10 of the Insurance Law Reform Act 1977.

Debbie Mayo-Smith

Clifton Warren Webinar & Auckland 10.3011.30

Webinar & Auckland 2.003.00 How can you improve your value add to your clients? How can you easily bring in more business and spur referrals? You need a thoughtful communication strategy that will talk to, educate and keep track of your clients and prospects.

If you want to build a successful career and become a top producer, you must develop an effective marketing process.

14 Jail time for breaching NZ’s cartel laws from April 2021 – what you need to know

15 Building online funnels to attract new clients Anna Ryan Webinar & Auckland

Leanne Costa Webinar & Auckland

20 Complaint Handling Process and Skills Session 1

21 Business interruption natural disaster claims and issues

May

Trevor Slater Webinar & Auckland

Mark Anderson Webinar & Auckland

4 Timing saving online tools Leanne Costa Webinar & Auckland

5 What differences will climate change make to financial services? Barry Coates Webinar & Auckland

6 Generating leads to maintain an overflowing pipeline

13 Claim v circumstance Clifton Warren

Whitney Robertson & Helen Twomey Webinar & Auckland

Webinar & Auckland

18 Do You Know Your Legal Obli gations as an Agent? -

19 Complaint Handling Process and Skills Session 2 Crossley Gates Webinar & Auckland

Trevor Slater Webinar & Auckland 10.3011.30

2.003.00

10.3011.30

10.3011.30 Join Anna Ryan from Lane Neave’s business law team for an overview of the new criminal penalty regime being introduced for anticompetitive collusion from 8 April 2021.”

How are you attracting and nurturing leads online? As 80% of sales are made on the 7-12 contact with a company, funnels are essential to nurture leads to turn them into paying clients.

What does a compliant internal complaint process look like and why is it important (besides being a FAP licence requirement).

In one hour we share some of the actual issues we experience and how we resolve differences to get to a fair claim settlement.

2.003.00

2.003.00

2.003.00

10.3011.30 Need more time in your day? We all have the same amount of time – it comes down to how we use it! There are so many online tools to increase productivity, in this presentation Leanne will share some of her favourites.

Over the forthcoming decade, risks and opportunities associated with climate change are likely to be significant for companies, financial services providers and their clients. This seminar will not only look at the physical risks, but less obvious issues of business disruption, regulatory change, pricing and economic change, reputation and brand value, and strategic risks and opportunities.

To achieve your business and financial goals you need a constant flow of prospective client leads.

The May session will focus on the differences between a claim and a circumstance. It will provide an overview of some of the key terms in a Professional Indemnity Policy. It will address the importance of notifying a claim or circumstance to the insurer and the consequences of late notification. The session will also discuss some useful case scenarios.

10.3011.30 Insurance brokers are legal agents. They act for principals. This seminar will explore the law of agency as it applies to insurance brokers. You might be surprised!

10.3011.30 Complaint handling skills – interest based negotiation for early resolution