What Is Two Way SMS Service - Beem Africa

WhatIsTwoWay SMSService?

Two-way SMS service, also known as two-way text messaging, is a type of text messaging that allows businesses or organizations to send messages to their customers while they can send messages back to them. In order to successfully connect with a large number of customers, two-way SMS can be delivered with a shortcode as well as a long number via a text messaging platform. It enables companies to automate engagement in real time and raises overall client happiness.

HowDoesTwoWay SMSWork?

For different types of businesses, two way text messaging platforms or service providers offer various options. Short codes are frequently used and are simpler to memorize than phone numbers, however, even short codes have many variations. Long Numbers, on the other hand, resemble regular phone numbers and are helpful if you're trying to reach a wider international audience. The thing to remember here is you should always choose a reliable two-way SMS services provider and gateways.

WhatAreSMS ShortcodeServices?

SMS Shortcodes are 5 to 6 digit short phone numbers that businesses use to deliver large-scale texts. With only four or five digits, a Short Code is far more memorable than a phone number for your customers. There are a number of different types of shortcodes like random shortcodes, vanity shortcodes, shared shortcodes and dedicated shortcodes. The best option to choose is dedicated shortcodes which only your company can use these shortcodes and anything you send to shortcodes go directly to your company.

WhatAreSMSLong Codes/Numbers?

SMS shortcodes are usually limited to a single country and are only available to customers in that market. A global short code increases the risk of high-cost communications with low- or no-value customers because each SMS costs money. That's where SMS long codes come in. As normal phone numbers, they function the same as shortcodes and allow customers to send and receive messages anywhere in the world.

AutomatedActions

In response to a customer's reply, automated responses can be taken to turn two-way text messaging into more conversational without involving a customer service agent. Typically, automated actions involve a predefined set of input data and specific rules.

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