43 instead of two are available per shift for management, security, engineering, and inside maintenance, and janitorial services and outside maintenance, In addition, two employees per shift are added for reservations and for meeting and banquet facilities. All these results are summarized in Table 9-4. Table 9-4. Hotel Employees Per 100 Rooms
Category Maid Service Front Desk Doormen Bellhops Parking Valets Concierge Food Service Customer relations Management Security Engineering/inside maint Janitor/outside maint Reservations Meeting & Banquet
Budget 6 6 0 1 0 0 3 3 3 3 4 3 0 0
Standard 7 7 2 0 0 0 14 3 4 5 5 4 0 0
Upscale 8 8 3 2 2 2 20 5 5 6 6 5 1 0
Semi Luxury 10 12 4 5 4 4 30 7 7 7 7 7 3 3
True Luxury 12 15 6 8 8 6 45 10 10 10 10 10 5 5
Total
32
51
73
110
160
In another survey, the World Tourist Organization suggests 8 employees per 10 rooms for a 3-star hotel, or 0.8 employees per room (including food service), 12 for a 4star hotel, and 20 for a 5-star hotel. The exact quote is:
Source: http://www.city-of-hotels.com/165/hotel-staff-en.html We now turn to the RIMS II model estimates by major industrial classifications, which are given in the next two tables.